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76

77

78
 Joseph  DiBella 
 Regulatory  Counsel 


 1320  North  Courthouse  Road  Eighth  Floor 
 Arlington,  VA  22201  Phone  703  974-  6350 
 Fax  703  974-  0259  joseph.  dibella@  verizon.  com 


 June  11,200l 
 Mr.  Joseph  Paretti 
 Accounting  Safeguards  Division 
 6  Durham  Lane 
 Suffem,  NY  1090  1 


 Mr.  Martin  Kehoe 
 Partner 
 PricewaterhouseCoopers  LLP 
 1095  Avenue  of  the  Americas 
 New  York,  NY  10036 


 Re:  Section  2  72  Biennial  Audit 
 Dear  Mr.  Paretti  and  Mr.  Kehoe: 
 Attached  are  Verizon’s  comments  on  the  PricewaterhouseCooper’s  audit  report  in 
 the  section  272  biennial  review.  Pursuant  to  section  53.2  13(  b)  of  the  Commission’s  rules, 
 these  comments  should  be  attached  to  the  audit  report  that  is  filed  with  the  Commission 
 and  the  state  regulatory  agencies  participating  in  the  Joint  Federal/  State  Oversight  Team. 
 Verizon  has  also  filed  this  day  a  request  for  confidential  treatment  of  the  information 
 marked  as  “proprietary”  in  these  comments  and  in  the  audit  report,  pursuant  to  section 
 0.459  of  the  Commission’s  rules.  The  unredacted  version  of  these  comments  should  be 
 submitted  to  the  Commission  under  seal. 


 While  the  audit  report  notes  several  clerical  errors  and  items  that  required 
 corrective  action,  this  should  not  obscure  the  fact  that  the  audit  revealed  that  Verizon  has 
 a  comprehensive  and  effective  program  for  compliance  with  the  Commission’s  section 
 272  accounting  and  non-  accounting  safeguards.  In  addition,  the  audit  showed  that 


 1 
79
 Verizon’s  internal  controls  are  effective  in  assuring  compliance  with  the  Commission’s 
 rules.  Because  this  is  an  agreed-  upon-  procedures  audit,  the  auditor  was  required  to  report 
 all  results,  regardless  of  materiality.  Most  of  the  items  noted  were  extremely  minor  in 
 nature  and  do  not  detract  from  Verizon’s  overall  record  of  compliance.  The  attachment 
 provides  responses  to  specific  audit  results  that  require  additional  information  and 
 explanation. 


 Sincerely, 
 -9-+  ~4rL 
 Joseph  DiBella 


 Attachment 


 2 
80
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 1 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED  Section  272  Audit  Report 


 Management 
 Response 


 Objective 
 III, 
 Procedure 


 4 


 We 
 obtained 


 the 
 employee 


 listings 
 of 
 the 


 Section 


 272 
 affiliates 


 and 
 of 
 the 


 BOCs 
 that 
 included 


 the 
 social 


 security 


 numbers 


 of 
 the 


 directors, 


 officers 


 and 
 employees 


 at 
 September 


 30, 
 2000. 


 We 
 designed 


 and 
 executed 


 a 


 program 
 which 
 electronically 


 compared 
 social 
 security 


 numbers 


 of 


 directors, 
 officers 
 and 
 employees 


 on 
 the 
 Section 


 272 
 affiliates 


 lists 
 to 
 the 


 BOCs 
 lists 
 and 
 noted 


 that 
 14 
 individuals 


 were 
 listed 


 on 
 both 


 the 
 Section 


 272 
 affiliates’ 


 listings 
 and 
 the 
 BOCs’ 


 listings. 


 We 
 documented 


 the 
 names 


 and 
 social 


 security 


 numbers 


 of 
 the 


 14 
 individuals 


 which 
 appeared 


 on 
 both 


 listings. 
 Management 


 indicated 
 that 
 each 


 of 
 the 


 14 
 individuals 


 had 


 transferred 
 to 
 a 
 Section 


 272 
 affiliate 


 and 
 were 


 no 
 longer 


 employees 


 of 
 a 


 BOC 
 at 
 September 


 30, 
 2000. 


 Management 


 also 
 indicated 


 that 
 each 


 of 


 these 
 14 
 individuals 


 appeared 
 on 
 the 


 BOC 


 listing 


 because 


 they 
 received 


 non-  wage 
 payments, 
 such 
 as 
 a 
 Fair 


 Labor 


 Standards 


 Act 
 adjustment 


 in 


 overtime 
 rate 
 based 


 on 
 employees 


 overtime 
 worked 
 while 
 employed 


 by 


 the 
 BOC, 


 vacation 


 buyouts, 
 employee 


 incentive 
 awards, 
 and 
 motor 


 vehicle 


 allowance 
 reimbursement 


 from 
 a 
 BOC 


 subsequent 


 to 
 the 


 individual 


 s 


 transfer 
 to 
 a 
 Section 


 272 
 affiliate. 


 We 
 also 
 obtained 


 employment 


 histories 


 for 
 the 
 14 
 individuals 


 from 
 the 
 Company 


 s 
 Employee 


 Information 


 System. 


 By 
 reference 


 to 
 the 


 Company 


 s 
 Employee 


 Information 


 System 
 only, 
 we 


 noted 
 no 
 instances 


 where 
 an 
 individual 


 was 
 concurrently 


 employed 
 by 
 a 


 BOC 
 and 
 Section 


 272 
 affiliate. 


 These 
 results 
 support 


 PWC 
 s 
 statement 


 that 
 no 
 individuals 


 were 
 concurrently 


 employed 
 by 
 a 
 BOC 


 and 
 Section 


 272 
 affiliate. 


 Management 


 not 
 only 


 indicated 


 that 
 the 
 individuals 


 had 
 been 
 transferred, 


 but 
 it 
 also 


 provided 


 documentation 


 mentioned 
 by 
 PWC 


 (employment 


 histories 
 from 
 the 
 company 


 s 
 Employee 


 Records 
 in 
 the 


 Payroll 


 Information 


 System) 
 supporting 


 the 
 transfer 


 of 
 the 


 14 


 individuals 
 from 
 the 
 BOC 


 to 
 the 


 Section 


 272 
 affiliates 


 payroll. 
 The 
 majority 


 of 
 the 
 individuals 


 (9 
 out 


 of 
 14) 


 received 


 a 
 non-  wage 


 payment 
 related 
 to 
 the 


 Fair 
 Labor 


 Standards 


 Act 
 adjustment 


 in 
 overtime 


 rate 
 when 


 the 
 individuals 


 worked 
 for 
 the 
 BOC. 


 This 
 Act 
 involves 


 non-  exempt 


 employees 
 (also 
 known 


 as 
 associate 


 employees 


 under 
 a 
 bargained-  for 


 union 
 contract). 


 The 
 BOC 


 was 


 required 
 to 
 make 


 these 
 and 
 other 


 payments 


 related 
 to 
 their 


 service 


 for 
 the 
 BOC 


 regardless 
 of 
 whether 


 the 
 employee 


 had 
 left 
 the 
 company. 
81
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 2 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objectives 
 V/  VI, 
 Procedure 


 5 


 We 
 noted 


 that 
 three 


 of 
 the 


 five 
 agreements 


 that 
 were 


 no 
 longer 


 in 
 effect 


 as 


 of 
 September 


 30, 
 2000 


 were 
 terminated 


 prematurely 


 during 
 the 
 period 


 from 
 January 


 3, 
 2000 


 through 


 September 


 30, 
 2000. 


 The 
 three 
 agreements 


 that 
 were 


 terminated 


 prematurely 


 were 
 for 
 strike 


 related 


 services 


 which 


 were 
 no 
 longer 


 needed 


 after 
 the 
 strike 


 had 
 ended. 


 We 
 noted 


 two 


 agreements 
 for 
 real 


 estate 


 services 


 that 
 expired 


 as 
 of 
 September 


 30, 
 2000, 


 for 
 which 


 BAGNI 


 continued 


 to 
 receive 


 the 
 services 


 and 
 make 


 payments 


 to 


 the 
 BOCs. 


 These 
 two 
 real 
 estate 


 services 


 were 
 being 
 provided 


 on 
 a 
 month- 


 to-  month 
 basis 
 subsequent 


 to 
 the 


 expiration 


 of 
 the 


 related 


 agreements 


 which 
 management 


 indicated 
 is 
 consistent 


 with 
 common 


 practice 
 for 
 real 


 estate 
 leases. 


 We 
 inquired 


 of 
 management 


 and 
 documented 


 that 
 the 
 BOCs’ 


 policy 
 is 
 to 
 provision 


 services 
 to 
 the 


 Section 


 272 
 affiliates 


 only 
 with 
 a 


 written 
 agreement. 


 The 
 two 
 real 
 estate 


 agreements 


 are 
 supported 


 by 
 leases 


 that 
 contain 


 renewal 


 options. 
 The 
 leases 


 are 
 still 


 in 
 effect 


 and 
 BAGNI 


 continues 


 to 
 pay 


 rent 


 on 
 a 


 month-  to- 
 month 
 basis. 
 Corrective 


 action 
 is 
 being 


 taken 
 to 
 ensure 


 that 
 a 


 notification 
 letter 
 is 
 provided. 


 As 
 mentioned 


 by 
 PWC, 


 automatic 


 lease 


 renewals 
 are 
 a 
 normal 


 practice 


 in 
 the 


 real 


 estate 


 industry. 


 Objectives 
 V/  VI, 
 Procedure. 


 6, 
 Web 


 Posting 


 Issue 
 No. 
 1. 
 We 


 also 
 printed 


 the 
 web 


 postings 


 of 
 the 


 contract 


 summaries 


 as 
 of 
 September 


 30, 
 2000. 


 We 
 compared 


 the 
 rates, 


 terms 
 and 
 conditions 


 of 


 services 
 on 
 the 


 web 


 postings 


 to 
 the 


 written 


 agreements 


 provided 
 in 


 Objective 
 V/  VI, 
 Procedure 


 5 
 and 


 noted 


 the 
 following: 


  
 839 
 web 
 postings 


 in 
 total 


 (representing 


 135 
 written 


 agreements 


 and 
 51 


 amendments) 
 of 
 which 


 459 
 were 


 posted 


 in 
 2000 


 (representing 


 7 


 written 
 agreements 


 and 
 34 
 amendments); 


  
 Rates, 


 terms 
 and 
 conditions 


 for 
 535 


 of 
 the 


 839 


 web 
 postings 


 were 


 agreed 
 to 
 the 


 written 


 agreements 


 with 
 no 
 exception; 


  
 44 
 of 
 the 


 839 


 web 
 postings 


 contained 


 multiple 
 errors; 


 129 
 of 
 the 


 839 


 web 
 postings 


 contained 


 discrepancies 


 as 
 compared 


 to 
 the 


 written 
 agreements. 


 A 
 list 


 of 
 the 


 129 


 web 
 postings 


 is 
 provided 


 in 


 Attachment 
 I, 
 Table 


 No. 
 2. 
 The 


 129 
 web 
 postings 


 represent 


 11 
 written 


 agreements 
 and 
 14 
 amendments. 


 . 
 Management 


 indicated 
 that 
 the 


 discrepancies 
 occurred 
 as 
 a 
 result 


 of 
 administrative 


 errors. 


 129 
 Web 


 Posting 


 Discrepancies 


 vs. 
 Written 


 Agreements: 


 The 
 FCC 


 s 
 contract 


 posting 
 requirements 


 are 
 complex, 


 requiring 
 a 
 minimum 


 of 
 13 


 data 


 entries 


 to 


 be 
 posted 


 for 
 each 


 contract, 


 and 
 frequently 


 many 
 more 
 (even 


 in 
 excess 


 of 
 100 


 items 
 for 
 a 
 single 


 contract). 


 Therefore, 


 the 
 129 


 errors 


 were 
 out 
 of 
 well 


 over 


 20,000 
 data 
 entries. 


 Even 
 when 
 combined 


 with 
 the 
 68 
 postings 


 identified 


 in 


 Objective 
 V/  VI, 
 Procedure 


 6, 
 Issue 


 No. 
 5, 
 the 


 overall 


 web 
 posting 


 error 
 rate 
 is 


 less 
 than 


 1%. 


 In 
 virtually 


 every 
 case, 
 the 
 errors 


 were 
 the 
 result 


 of 
 minor 


 clerical 
 errors 
 (e.  g., 
 minor 


 changes 


 to 
 effective 


 dates, 
 contract 


 periods, 
 etc.) 
 for 


 only 
 one 
 of 
 the 


 data 


 entries 


 on 
 a 
 contract, 


 with 
 no 
 material 


 impact 
 on 
 the 


 overall 
 accuracy 


 of 
 the 


 contract 


 and 
 the 
 associated 


 web 
 posting. 


 Further, 
 it 
 is 


 Verizon’s 
 practice 
 to 
 develop 


 contracts 


 to 
 cover 


 all 
 9 
 jurisdictions, 


 even 
 though 


 section 
 271 
 relief 


 was 
 obtained 


 in 
 only 


 one 
 jurisdiction 


 (New 
 York) 


 at 
 the 


 time 


 the 
 PWC 


 audit 
 was 
 conducted. 


 As 
 a 
 result, 


 Web 
 postings 


 were 
 made 


 to 
 all 


 9 


 jurisdictions, 
 resulting 
 in 
 a 
 "multiplier" 


 effect 
 in 
 which 


 1 
 error 


 counted 


 9 
 times. 


 All 
 warranted 


 corrections 


 have 
 been 
 made. 
82
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 3 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Issue 
 No. 
 2. 
 written 


 agreements 


 related 
 to 
 96 


 of 
 the 


 839 


 web 
 postings 


 were 
 prepared 


 in 
 the 


 form 


 of 
 Access 


 Service 
 Requests, 


 which 
 did 
 not 


 contain 
 sufficiently 


 detailed 
 information 


 necessary 
 to 
 enable 


 us 
 to 
 agree 


 the 
 specific 


 rates, 
 terms 
 and 
 conditions 


 in 
 the 


 written 


 agreements 


 to 
 the 


 web 
 postings 


 (representing 


 96 
 written 


 agreements). 


 A 
 list 


 of 
 the 


 96 
 web 


 postings 
 related 
 to 
 Access 


 Service 
 Requests 


 written 
 agreements 


 is 


 provided 
 in 
 Attachment 


 I, 
 Table 


 No. 
 3. 


 Issue 
 No. 
 3. 
 four 


 web 
 postings 


 (representing 


 two 
 amendments) 


 related 
 to 


 access 
 services 


 were 
 not 
 posted 


 on 
 the 
 Section 


 272(  b)( 
 5) 
 websites 


 as 
 of 


 January 
 2, 
 2001, 


 but 
 were 


 subsequently 


 posted 
 during 
 February 


 2001. 
 A 


 list 
 of 
 the 


 four 


 web 
 postings 


 is 
 provided 


 in 
 Attachment 


 I, 
 Table 


 No. 
 4. 
 For 


 three 
 of 
 the 


 four 


 web 
 postings, 


 the 
 original 


 agreements 


 were 
 between 


 Bell 


 Atlantic-  New 
 York 
 and 
 the 
 Section 


 272 
 affiliates. 


 Management 


 indicated 


 there 
 was 
 an 
 amendment 


 which 
 added 
 an 
 affiliate, 


 which 
 was 
 not 
 a 
 Section 


 272 
 affiliate, 


 to 
 the 
 agreements. 


 Management 
 indicated 
 the 
 amendments 


 were 
 originally 


 posted 
 to 
 that 


 affiliates 


 website 
 and 
 not 
 the 
 Section 


 272 


 (b) 
 (5) 
 website 


 since 
 the 
 affiliate 


 added 
 was 
 not 
 a 
 Section 


 272 
 affiliate. 


 Management 
 indicated 
 that 
 the 
 fourth 


 web 
 posting 


 between 


 BABS 
 and 


 Bell 
 Atlantic-  Maryland 


 was 
 inadvertently 


 excluded 
 from 
 the 
 website. 


 96 
 Written 


 agreements: 


 The 
 Access 


 Service 
 Requests 


 do 
 not 
 contain 


 information 
 about 
 rates, 
 terms 
 and 
 conditions 


 because 
 they 
 relate 


 to 
 access 


 services 
 provided 


 under 
 tariff. 


 The 
 Act 
 requires 


 Verizon 
 to 
 include 


 the 
 rates, 


 terms 
 and 
 conditions 


 for 
 access 


 services 


 in 
 publicly 


 available 


 tariffs. 
 All 
 96 


 instances 
 relate 
 to 
 requests 


 by 
 Global 


 Networks, 


 Inc. 
 ( 
 GNI 


 ) 
 for 


 access 


 services. 
 Verizon 
 met 
 the 
 section 


 272(  b)( 
 5) 
 requirement 


 for 
 written 


 agreements 
 by 
 executing 


 and 
 posting 


 the 
 Access 


 Service 
 requests 
 (ASRs) 
 from 


 GNI. 
 Verizon 


 currently 


 executes 
 and 
 posts 


 Memorandums 


 of 
 Understanding 


 that 
 cover 


 access 


 services 


 ordered 
 under 
 ASRs. 


 4 
 Web 


 Postings 


 not 
 on 
 Web 


 site: 
 As 
 noted 


 in 
 the 


 report, 


 the 
 missing 


 postings 


 were 
 for 
 services 


 provide 
 pursuant 


 to 
 tariff. 


 All 
 missing 


 postings 


 have 
 been 


 added 
 to 
 the 


 web 


 sites. 


 3 
 of 


 the 


 4 
 missing 


 postings 
 involved 


 the 
 same 


 discrepancy 
 on 
 three 


 section 


 272 
 web 
 sites. 
83
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 4 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objectives 
 V/  VI, 
 Procedure 


 6, 
 Issue 


 No. 
 4 
 — 


 51 
 Late 


 Web 
 Postings 


 We 
 compared 


 the 
 transaction 


 date 
 to 
 the 


 posting 


 date 
 for 
 the 
 839 


 web 


 postings 
 referred 
 to 
 above 


 and 
 noted 


 that 
 51 
 web 


 postings 


 (which 
 represent 


 seven 
 amendments) 


 of 
 the 


 459 
 contract 


 summaries 


 posted 
 in 
 2000 


 were 


 not 
 posted 


 on 
 the 
 Section 


 272(  b)( 
 5) 
 web 


 sites 
 within 


 the 
 required 


 10 


 calendar 
 days. 
 Of 
 the 


 51 
 web 


 postings, 


 37 
 web 


 postings 


 were 
 posted 


 within 
 five 
 days 


 after 
 the 
 required 


 posting 
 date. 
 Nine 
 web 
 postings 


 were 


 posted 
 within 
 six 
 to 
 10 


 days 


 after 
 the 
 required 


 posting 
 date, 
 and 
 five 
 web 


 postings 
 were 
 posted 


 more 
 than 
 10 
 days 


 after 
 the 
 required 


 posting 
 date. 
 A 


 list 
 of 
 the 


 51 
 web 


 postings 


 is 
 provided 


 in 
 Attachment 


 I, 
 Table 


 No. 
 5. 


 Management 
 indicated 
 that 
 the 
 web 


 postings 


 were 
 not 
 posted 


 within 
 the 


 required 
 period 
 as 
 the 


 result 


 of 
 an 
 administrative 


 error. 
 408 
 of 
 the 


 459 


 web 


 postings 
 posted 
 in 
 2000 


 were 
 posted 


 within 
 the 
 required 


 10 
 calendar 


 days. 


 As 
 noted 


 in 
 the 


 audit 


 report, 


 the 
 51 
 late 


 Web 


 postings 


 related 
 to 
 only 


 7 
 contract 


 amendments, 
 multiplied 
 by 
 the 
 number 


 of 
 entities 


 and 
 states 


 where 


 the 


 transactions 
 were 
 posted. 


 The 
 majority 


 of 
 the 


 delays 


 ranged 
 from 
 1 
 to 


 10 


 days. 


 In 
 total 


 of 
 the 


 839 
 postings, 


 94% 
 were 
 posted 


 on 
 time, 


 and 
 5% 
 were 


 posted 


 between 
 day 
 11 
 and 


 day 
 20. 
 Only 


 five 
 postings 


 (in 
 all 
 cases 


 for 
 minor 


 amendments) 
 were 
 made 


 more 
 than 
 10 
 days 


 late. 
 Verizon 


 used 
 the 
 preliminary 


 results 
 of 
 the 


 PWC 


 audit 
 to 
 implement 


 process 
 improvements 


 immediately 
 to 


 ensure 
 that 
 inputs 


 for 
 future 


 web 
 postings 


 are 
 available 


 the 
 same 


 day 
 that 
 the 


 contract 
 is 
 signed. 


 Postings 


 are 
 now 


 being 


 reviewed 


 by 
 at 
 least 


 two 
 persons 


 before 
 being 
 sent 
 for 
 posting, 


 with 
 another 


 internal 
 review 
 conducted 


 within 
 10 


 days 
 of 
 the 
 documents 


 being 
 posted, 


 to 
 check 


 for 
 accuracy 


 on 
 the 


 Web 


 site. 


 Objectives 
 V/  VI, 
 Procedure. 


 6, 
 Issue 


 No. 
 5 
 — 


 68 
 Web 


 Postings 


 Did 
 Not 


 Contain 
 Required 


 Disclosure 


 We 
 inspected 


 and 
 noted 


 that 
 68 
 web 


 postings 


 (which 
 represent 


 22 
 written 


 agreements 
 and 
 six 
 amendments) 


 of 
 the 


 839 


 web 
 postings 


 did 
 not 
 contain 


 some 
 of 
 the 


 required 


 disclosures 


 necessary 
 for 
 posting. 


 A 
 list 


 of 
 the 


 68 
 web 


 postings 
 is 
 provided 


 in 
 Attachment 


 I, 
 Table 


 No. 
 6. 
 Management 


 indicated 


 that 
 the 
 omissions 


 of 
 data 


 occurred 


 as 
 the 


 result 


 of 
 an 
 administrative 


 error. 
 As 
 was 


 the 
 case 


 with 
 the 
 first 


 response 


 above, 
 the 
 changes 


 warranted 


 were 


 very 
 minor 


 in 
 nature, 


 reflecting 


 clerical 
 errors 
 with 
 no 
 material 


 impact 
 on 
 the 


 contracts/  web 
 postings. 
 Of 
 the 


 68 
 items 


 identified, 


 32 
 items 


 were 
 instances 


 where 
 the 
 web 


 posting 


 did 
 not 
 contain 


 a 
 contract 


 renewal 
 clause 
 but 
 all 
 of 
 the 


 material 
 terms 
 and 
 conditions 


 of 
 the 


 contract 


 were 
 included 


 and 
 correct. 


 Of 


 the 
 remaining 


 items, 
 34 
 had 


 TBD, 


 or 
 To 
 Be 
 Determined, 


 in 
 the 


 pricing 


 information. 
 Of 
 these 


 34, 
 25 
 TBD 


 postings 


 were 
 inserted 


 in 
 postings 


 for 
 states 


 for 
 which 


 Verizon 


 had 
 not 
 yet 
 received 


 long 
 distance 


 authority 


 and 
 therefore 


 the 
 contracts 


 could 
 not 
 yet 
 be 
 operative. 


 The 
 remaining 


 9 
 TBD 


 postings 


 were 


 for 
 services 


 that 
 were 


 not 
 applicable 


 to 
 the 
 jurisdiction 


 included 
 in 
 that 


 posting. 


 Even 
 treating 


 all 
 68 
 items 


 as 
 errors 


 and 
 combining 


 with 
 the 
 items 


 identified 


 in 
 Objectives 


 V/  VI, 
 Procedure 


 6, 
 Issue 


 No. 
 1, 
 however, 


 there 
 is 
 a 
 web 


 posting 


 error 
 rate 
 of 
 less 


 than 


 1%. 
84
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 5 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objectives 
 V/  VI, 
 Procedure 


 6, 
 Issue 


 No. 
 6 
 — 
 Public 


 Inspection 


 Sites 


 We 
 selected 


 a 
 random 


 sample 
 of 
 85 


 web 


 postings 


 to 
 determine 


 whether 
 the 


 same 
 information 


 was 
 made 


 available 


 for 
 public 


 inspection 


 at 
 the 


 principal 


 place 
 of 
 business 


 of 
 the 


 BOCs 


 at 
 three 


 judgmentally 


 selected 
 BOCs 


 locations. 
 We 
 noted 


 that 
 four 
 web 
 postings 


 and 
 their 


 related 


 agreements 


 and 
 Officer 


 Certification 


 Statements 
 were 
 not 
 made 


 available 


 for 
 public 


 inspection 
 when 
 we 
 visited 


 the 
 principal 


 place 
 of 
 business 


 of 
 one 


 of 
 the 


 BOCs. 
 Detailed 


 information 


 concerning 
 these 
 four 
 web 
 postings 


 has 
 been 


 provided 
 in 
 the 


 table 


 below: 


 At 
 two 


 of 
 the 


 BOCs 


 locations, 


 we 
 noted 


 that 
 tariff 


 pages 


 for 
 six 


 agreements 
 (three 
 at 
 each 


 location) 


 were 
 not 
 made 


 available 


 for 
 public 


 inspection. 
 Detailed 
 information 


 concerning 
 these 
 six 
 web 


 postings 


 has 


 been 
 provided 


 in 
 the 


 table 


 below:. 


 Management 


 indicated 
 that 
 the 
 tariff 


 pages 
 were 
 inadvertently 


 excluded 
 from 
 the 
 agreements 


 made 
 available 


 for 


 public 
 inspection. 


 The 
 Company 


 made 
 no 
 claims 


 of 
 confidentiality 


 for 


 nondisclosure. 


 The 
 items 


 noted 
 in 
 the 


 audit 


 were 
 not 
 available 


 due 
 to 
 clerical 


 errors 
 in 
 the 


 distribution 
 and 
 physical 


 filing 
 of 
 the 


 material. 


 Three 
 of 
 the 
 agreements 


 were 


 associated 
 with 
 a 
 temporary, 


 unique 
 Emergency 


 Work 
 Stoppage 


 agreements. 


 Some 
 of 
 the 


 material 


 was 
 subsequently 


 found 
 at 
 the 


 site 
 after 


 the 
 auditor 


 s 


 visit. 
 Verizon 


 has 
 reviewed 


 the 
 Section 


 272 
 Public 


 Inspection 


 Requirements 


 with 
 each 
 Public 


 Inspection 


 Coordinator 


 and 
 plans 


 to 
 provide 


 additional 


 training 
 on 
 these 


 requirements. 


 Verizon 
 has 
 detailed 


 procedures 


 in 
 place 


 for 
 its 


 public 
 inspections 


 sites. 
 The 
 FCC 


 required 


 a 
 very 


 large 
 volume 


 of 
 data 


 to 
 be 


 filed 
 at 
 these 


 sites. 


 In 
 almost 


 three 
 years 


 of 
 operations 


 there 
 have 
 only 
 been 


 three 
 visits 
 (total) 


 to 
 the 


 nine 


 (9) 
 Bell 


 Atlantic 


 BOC 
 headquarter 


 sites. 


 Objectives 
 V/  VI, 
 Procedure 


 9, 
 Issue 


 No. 
 1 
 — 


 FMV 


 @ 
 Unit 


 Level 


 For 
 34 
 of 
 the 


 49 
 transactions, 


 we 
 were 


 able 
 to 
 compare 


 some 
 but 
 not 
 all 
 of 


 the 
 components 


 of 
 FDC 


 and 
 FMV. 


 Management 


 indicated 
 that 
 the 


 Company 
 requested 
 but 
 was 


 not 
 able 


 to 
 obtain 


 FMV 
 from 
 the 
 third 


 parties 


 for 
 services 


 such 
 as 
 the 
 development 


 and 
 maintenance 


 of 
 customer 


 database 
 records 
 and 
 the 
 customer 


 complaint 


 center 
 because 


 the 
 related 


 services 
 were 
 unique 


 to 
 the 


 Company. 


 We 
 obtained 


 from 
 management 


 a 


 letter 
 from 
 the 
 unaffiliated 


 entity 
 that 
 indicated 


 a 
 FMV 


 could 
 not 
 be 


 obtained 
 for 
 these 


 services. 


 Verizon 
 made 
 a 
 good 


 faith 
 effort 


 to 
 attain 


 FMV 
 by 
 hiring 


 a 
 third 


 party 
 vendor 


 (Mitchell 
 & 
 Titus, 


 LLP) 
 to 
 provide 


 FMV 
 for 
 unique 


 system 
 components. 


 M&  T 
 reported 


 that 
 it 
 was 


 not 
 possible 


 to 
 get 


 a 
 FMV 


 on 
 certain 


 unique 
 systems. 


 While 
 section 


 32.27 
 of 
 the 
 Commission’s 


 rules 
 requires 


 a 
 carrier 


 to 
 make 


 a 


 good 
 faith 
 determination 


 of 
 FMV, 


 it 
 provides 


 no 
 clear 


 guidance 


 for 
 situations 


 where 
 no 
 such 


 determination 


 is 
 possible. 


 As 
 a 
 result, 


 Verizon 


 used 
 FDC 


 in 


 place 
 of 
 a 
 FMV 


 that 
 did 
 not 
 exist 


 for 
 the 
 unique 


 system 
 components. 


 Objectives 
 V/  VI, 
 Procedure 


 9, 
 Issue 


 No. 
 2 
 — 


 Consumer 


 Marketing 


 transactions  We  noted  that 
 for 
 nine 


 of 
 the 


 70 
 transactions 


 (which 
 represents 


 three 


 services), 
 the 
 Section 


 272 
 affiliate 


 was 
 charged 


 an 
 amount 


 other 
 than 
 FDC 


 or 
 FMV 


 as 
 the 


 result 


 of 
 an 
 administrative 


 error. 
 Detailed 


 information 


 concerning 
 these 
 nine 
 transactions 


 has 
 been 


 provided 


 in 
 the 


 table 


 below 


 : 
 For 
 the 
 three 


 services 


 at 
 issue, 


 the 
 contract 


 was 
 correct, 


 as 
 was 


 the 
 web 


 posting. 
 In 
 billing 


 the 
 affiliates 


 for 
 the 
 service, 


 the 
 rates 


 from 
 the 


 contract/  posting 
 were 
 not 
 applied 


 due 
 to 
 an 
 administrative 


 error. 
 This 
 situation 


 was 
 corrected 


 through 
 an 
 invoice 


 that 
 was 
 issued 


 to 
 the 


 section 


 272 
 affiliate 


 in 


 April, 
 2001 
 to 
 true-  up 


 the 
 difference 


 between 
 the 
 amount 


 billed 
 in 
 2000 


 and 


 the 
 contract 


 rate. 
85
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 6 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objectives 
 V/  VI, 
 Procedure 


 10 


 We 
 documented 


 the 
 amount 


 the 
 BOCs 


 recorded 


 for 
 these 


 transactions 


 in 


 their 
 books 


 of 
 record. 


 For 
 two 


 of 
 the 


 17 
 transactions, 


 the 
 amount 


 recorded 


 by 
 the 
 Section 


 272 
 affiliate 


 could 
 not 
 be 
 agreed 


 to 
 the 


 amount 


 recorded 


 by 


 the 
 BOCs 


 due 
 to 
 a 
 reclass 


 in 
 the 


 amounts 


 billed 
 of 
 $4,311. 


 However, 


 in 


 total, 
 the 
 amounts 


 recorded 
 for 
 these 


 two 
 transactions 


 by 
 the 
 BOCs 


 and 


 Section 
 272 
 affiliate 


 were 
 the 
 same. 


 For 
 one 
 of 
 the 


 17 
 transactions, 


 the 


 amount 
 recorded 


 by 
 the 
 Section 


 272 
 affiliate 


 could 
 not 
 be 
 agreed 


 to 
 the 


 amount 
 recorded 


 by 
 the 


 BOC 


 due 
 to 
 disputes 


 in 
 the 


 amounts 


 billed 
 of 


 **  proprietary**. 
 We 
 also 
 documented 


 the 
 amount 


 the 
 BOCs 


 paid 
 for 


 these 
 transactions 


 to 
 Section 


 272 
 affiliates. 


 For 
 one 
 of 
 the 


 17 
 transactions, 


 we 
 were 


 unable 


 to 
 trace 


 the 
 invoiced 


 amount 
 to 
 the 


 books 


 of 
 record 


 of 
 the 


 BOC 
 as 
 this 


 transaction 


 was 
 not 
 yet 
 fully 


 paid 
 by 
 the 
 BOC. 


 The 


 transaction 
 was 
 for 
 services 


 provided 


 by 
 BACI 


 for 
 Bell 


 Atlantic-  Maryland 


 in 
 August 


 2000. 
 The 
 total 
 amount 


 billed 
 was 
 **  proprietary 


 **, 
 of 
 which 


 ** 
 proprietary** 


 was 
 not 
 paid. 


 After 
 investigation 


 by 
 Bell 


 Atlantic-  Maryland, 


 they 
 determined 


 that 
 BACI 


 charged 
 them 
 correctly 


 including 


 the 
 outstanding 


 ** 
 proprietary** 


 charge. 


 Therefore, 
 Bell 
 Atlantic-  Maryland 


 paid 
 the 
 **  proprietary** 


 balance 
 in 
 May 


 2001. 


 Objectives 
 V/  VI, 
 Procedure. 


 13 


 For 
 14 
 of 
 the 


 86 
 selections, 


 we 
 were 


 unable 


 to 
 obtain 


 third 
 party 


 and 
 other 


 non-  regulated 
 affiliate 
 invoices 


 as 
 management 


 was 
 unable 


 to 
 locate 


 such 


 invoices. 
 Therefore, 


 we 
 were 


 unable 


 to 
 determine 


 whether 
 these 
 14 
 items 


 were 
 originally 


 transferred 


 from 
 the 
 BOCs. 


 Detailed 
 information 


 concerning 
 these 
 14 
 invoices 


 has 
 been 


 provided 


 in 
 the 


 table 


 below: 


 These 
 items 
 were 
 not 
 transferred 


 from 
 the 
 BOCs. 


 A 
 nonregulated 


 entity 
 — 


 Verizon 
 Network 
 Integration, 


 Inc. 
 (formerly 


 Bell 
 Atlantic 


 Network 
 Integration, 


 Inc.) 
 — 
 billed 


 GNI 
 for 
 11 
 cabinets 


 at 
 a 
 price 


 that 
 was 
 quoted 


 by 
 one 


 vendor. 


 Because 
 that 
 vendor 


 could 
 not 
 deliver 


 in 
 a 
 timely 


 manner, 


 an 
 order 


 for 
 the 


 cabinets 
 was 
 placed, 


 and 
 fulfilled, 


 by 
 a 
 different 


 vendor. 
 The 
 billing 


 from 


 Verizon 
 Network 
 Integration, 


 Inc. 
 to 
 GNI 


 was 
 based 


 on 
 the 
 original 


 order. 


 Therefore, 
 the 
 payments 


 made 
 to 
 the 


 second 


 vendor 
 cannot 
 be 
 linked 


 back 
 to 


 amounts 
 billed 
 to 
 GNI. 


 Of 
 the 
 remaining 


 3 
 items, 


 invoices 


 for 
 86 
 percent 


 of 


 the 
 total 


 amount 


 were 
 located. 


 Objective 
 VIII. 
 Procedure 


 3 
 — 


 Intervals, 


 Issue 
 No. 
 1 


 PWC 
 chart 
 notes 
 shorter 


 provisioning 


 and 
 repair 


 intervals 


 for 
 affiliated 


 companies 
 than 
 for 
 non-  affiliated 


 companies 
 in 
 certain 


 months. 


 The 
 direct 


 comparison 


 of 
 differences, 


 a 
 stare 


 and 
 compare 


 approach, 


 between 
 Verizon 
 and 
 non-  affiliate 


 performance 


 is 
 statistically 


 meaningless 


 due 


 to 
 the 


 extremely 


 small 
 volumes 


 of 
 orders 


 for 
 the 
 section 


 272 
 affiliates. 


 In 
 most 


 months, 
 only 
 a 
 handful 


 of 
 orders 


 or 
 troubles 


 were 
 processed 


 for 
 section 


 272 


 affiliates. 
86
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 7 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objective 
 VIII, 
 Procedure 


 3 
 — 


 Intervals, 


 Issue 
 No. 
 2 


 PWC 
 table 
 notes 
 differences 


 in 
 average 


 PIC 
 change 


 intervals 


 between 


 affiliates 
 and 
 non-  affiliates. 


 The 
 differences 


 in 
 average 


 PIC 
 processing 


 time 
 between 


 affiliates 


 and 
 non- 


 affiliates 
 are 
 relatively 


 small 
 and 
 immaterial 


 — 
 they 


 would 


 not 
 have 


 practical 


 significance 
 to 
 the 
 interexchange 


 carrier 
 or 
 be 
 perceived 


 as 
 differences 


 by 
 the 


 interexchange 
 carrier 
 s 
 customer. 


 Based 
 on 
 input 


 from 
 the 
 interexchange 


 carriers 
 concerning 


 their 
 expectations 


 for 
 processing 


 their 
 PIC 
 files, 


 Verizon 


 s 


 customer 
 satisfaction 


 surveys 
 measure 
 whether 
 PIC 
 files 


 are 
 processed 


 within 


 24 
 hours. 


 The 
 data 


 in 
 the 


 audit 


 report 


 show 
 that 
 Verizon 


 is 
 greatly 


 exceeding 


 this 
 goal 


 for 
 both 


 affiliates 


 and 
 non-  affiliates. 


 Verizon 
 treats 
 all 
 mechanical 


 PIC 
 orders 


 using 
 the 
 same 


 systems 


 and 
 procedures 


 for 
 all 
 carriers, 


 with 
 no 


 manual 
 intervention 


 in 
 handling 


 the 
 files 


 that 
 could 


 affect 
 the 
 processing 


 interval. 
 All 
 files 


 are 
 processed 


 in 
 the 


 order 


 that 
 they 


 are 
 received. 


 After 


 successfully 
 passing 
 through 


 a 
 series 


 of 
 updates, 


 the 
 orders 


 are 
 sent 


 to 
 the 


 switch 
 for 
 PIC 
 implementation. 


 Objective 
 VIII. 
 Procedure 


 4 
 — 


 Intervals, 


 Issue 
 No. 
 #3 


 We 
 noted 


 that 
 one 
 ACNA 


 for 
 a 
 non-  Section 


 272 
 affiliate 


 and 
 one 
 ACNA 


 used 
 for 
 internal 


 BOC 
 orders 


 was 
 improperly 


 included 
 in 
 the 


 non-  affiliate 


 measure. 
 This 
 accounted 


 for 
 the 
 difference 


 of 
 131 


 noted 


 below. 


 The 
 two 
 ACNAs 


 that 
 were 


 mistakenly 


 included 
 in 
 the 


 non-  affiliate 


 category 
 in 


 the 
 month 


 of 
 August 


 were 
 4 
 percent 


 of 
 the 


 total 


 troubles 


 reported 
 that 
 month 


 and 
 had 
 an 
 insignificant 


 effect 
 on 
 the 
 Average 


 Repair 
 Interval. 


 Objective 
 VIII. 
 Procedure 


 4 
 — 


 Intervals, 


 Issue 
 No. 
 4 


 We 
 compared 


 the 
 percentages 


 for 
 the 
 total 


 population 


 reflected 
 on 
 the 


 FOC 
 report 


 to 
 the 


 Calculated 


 percentages 


 and 
 notes 


 the 
 differences. 


 The 
 differences 


 observed 
 between 
 the 
 sample 


 and 
 the 
 population 


 calculations 


 are 
 consistent 


 with 
 expected 


 sampling 
 error. 


 Objective 
 IX, 
 Procedure 


 2 
 — 


 Web 


 Posting 


 Issues 
 repeated 


 from 


 Objective 
 V/  VI, 
 Procedure 


 6 


 See 
 Management 


 Response 
 to 
 Objective 


 V/  VI, 
 Procedure 


 6. 


 Objective 
 IX, 
 Procedure 


 4 


 For 
 34 
 invoices, 


 we 
 compared 


 the 
 amount 


 per 
 invoice 


 to 
 the 


 amount 


 per 


 the 
 payment 


 voucher 
 and 
 noted 


 differences 


 resulting 
 from 
 disputed 


 charges 
 with 
 respect 


 to 
 taxes, 


 surcharges, 


 late 
 payments 


 and 
 outstanding 


 credits. 
 Detailed 
 information 


 concerning 
 these 
 34 
 invoices 


 has 
 been 


 provided 
 in 
 the 


 table 


 below: 


 See 
 Management 


 Response 
 to 
 Objective 


 X, 
 Procedure 


 7 
87
 VERIZON 
 RESPONSE 


 TO 
 SECTION 


 272 
 AUDIT 


 REPORT 


 8 
 of 


 8 


 PUBLIC 
 VERSION 


 -- 
 REDACTED 


 Objective 
 X, 
 Procedure 


 6 


 For 
 NDA 


 database 


 dip 
 charges 


 for 
 the 
 month 


 of 
 November, 


 ** 


 proprietary** 
 , 
 we 


 noted 


 the 
 entries 


 were 
 improperly 


 recorded 
 as 
 a 
 credit 


 to 
 non-  regulated 


 operating 
 revenues 
 and 
 a 
 debit 


 to 
 regulated 


 revenues. 


 Management 
 indicated 
 this 
 was 


 a 
 manual 


 error 
 which 


 had 
 not 
 yet 
 been 


 corrected. 


 The 
 NDA 


 Database 


 dip 
 charges 


 for 
 November 


 2000, 
 which 
 were 
 booked 


 in 


 December 
 2000, 
 had 
 an 
 error 


 in 
 booking. 


 These 
 charges 


 were 
 calculated 


 correctly, 
 but 
 were 


 posted 


 to 
 the 


 ledger 


 with 
 the 
 wrong 


 signs. 
 The 
 company 


 issued 
 a 
 journal 


 entry 
 to 
 correct 


 this 
 error 


 in 
 the 


 May 


 2001 
 books. 


 Objective 
 X, 
 Procedure 


 7 


 For 
 exchange 


 access 
 services 


 and 
 local 


 exchange 


 services 
 provided 


 by 
 the 


 BOC 
 to 
 the 


 Section 


 272 
 affiliates 


 from 
 January 


 3, 
 2000 


 through 


 September 


 30, 
 2000, 


 we 
 documented 


 the 
 total 


 amount 


 the 
 affiliates 


 recorded 
 and 
 paid 


 for 
 these 


 services 


 in 
 their 


 books 


 as 
 noted 


 below: 


 Local 
 exchange 


 reconciling 


 items 
 included 


 invoices 
 that 
 had 
 not 
 yet 
 been 


 paid 
 and 
 disputed 


 charges. 
 Exchange 


 access 
 reconciling 


 items 
 included 


 late 
 payment 


 charges, 
 taxes/  surcharges, 


 disputed 
 charges 
 and 


 overpayments. 
 Management 
 indicated 
 that 
 the 
 Section 


 272 
 affiliates 


 do 


 not 
 purchase 


 unbundled 


 network 
 elements 


 from 
 the 
 BOCs. 


 As 
 is 
 noted 


 in 
 the 


 report, 


 differences 


 in 
 the 


 table 


 between 


 the 
 amounts 


 recorded 


 as 
 paid 


 in 
 by 


 the 
 section 


 272 
 affiliates 


 and 
 amounts 


 recorded 


 as 
 billed 


 by 
 the 


 BOC 
 represent 


 invoices 
 that 
 have 


 not 
 yet 
 been 


 paid 
 and 
 charges 


 that 
 the 


 section 
 272 
 affiliates 


 have 
 disputed. 


 Items 
 to 
 be 
 reconciled 


 include 
 late 


 payment 
 charges, 
 taxes/  surcharges, 


 disputed 
 charges, 
 and 
 overpayments. 


 It 
 is 


 a 
 common 


 industry 
 practice 
 for 
 carriers 


 to 
 withhold 


 payment 
 of 
 portions 


 of 


 their 
 bills 
 that 
 are 
 in 
 dispute, 


 unless 
 they 
 have 


 a 
 prior 


 arrangement 


 to 
 pay 


 under 


 protest. 
 Carriers 
 also 
 sometimes 


 pay 
 a 
 bill 


 for 
 which 


 some 
 items 
 are 
 in 
 dispute 


 but 
 then 


 deduct 


 the 
 disputed 


 items 
 from 
 payments 


 due 
 on 
 the 


 next 


 bill. 
 Some 


 of 
 the 


 invoices 


 were 
 paid 
 subsequent 


 to 
 the 


 audit 


 period, 


 and 
 a 
 large 


 overpayment 
 occurred 
 when 
 BACI 
 inadvertently 


 paid 
 a 
 GNI 


 bill 
 for 


 **  proprietary**. 
88
 O  b  s  e  r  v  a  t  i  o  n  of  t  h  e 
 F  e  d  e  r  a  l  /  S  t  a  t  e  Jo  i  n  t  Au  d  i  t  Te  a  m  F  o  r  t  h  e 
 V  e  r  i  z  o  n  S  e  c  t  i  o  n  27  2  Bi  e  n  n  i  a  l  Au  d  i  t 


 T  h  e  S  e  c  t  i  o  n  27  2  Bi  e  n  n  i  a  l  Au  d  i  t  pr  o  c  e  s  s  pr  o  v  i  d  e  s  f  o  r  t  h  e  cr  e  a  t  i  o  n  of  a  Jo  i  n  t  F  e  d  e  r  a  l  /  S  t  a  t  e 
 O  v  e  r  s  i  g  h  t  T  e  a  m  (  J  O  T  )  t  o  ov  e  r  s  e  e  t  h  e  co  n  d  u  c  t  of  t  h  e  bi  e  n  n  i  a  l  au  d  i  t  wh  i  c  h  i  s  pe  r  f  o  r  m  e  d  by  an 
 i  n  d  e  p  e  n  d  e  n  t  ac  c  o  u  n  t  i  n  g  f  i  r  m  .  A  s  pa  r  t  of  t  h  i  s  ov  e  r  s  i  g  h  t  f  u  n  c  t  i  o  n  ,  t  h  e  JO  T  ha  s  r  e  v  i  e  w  e  d  bo  t  h 
 t  h  e  dr  a  f  t  r  e  p  o  r  t  an  d  t  h  e  wo  r  k  i  n  g  pa  p  e  r  s  do  c  u  m  e  n  t  i  n  g  t  h  e  wo  r  k  pe  r  f  o  r  m  e  d  an  d  m  a  k  e  s  t  h  e 
 f  o  l  l  o  w  i  n  g  ob  s  e  r  v  a  t  i  o  n  : 


 T  h  e  pr  o  c  e  d  u  r  e  s  i  n  Ob  j  e  c  t  i  v  e  VI  I  I  ar  e  de  s  i  g  n  e  d  t  o  pr  o  v  i  d  e  t  h  e  i  n  f  o  r  m  a  t  i  o  n  t  o  ev  a  l  u  a  t  e 
 c  o  m  p  l  i  a  n  c  e  w  i  t  h  t  h  e  no  n  d  i  s  c  r  i  m  i  n  a  t  o  r  y  pe  r  f  o  r  m  a  n  c  e  r  e  q  u  i  r  e  m  e  n  t  s  of  S  e  c  t  i  o  n  27  2  (  e  )  (  1  )  of 
 t  h  e  Ac  t  . 


 I  n  i  t  s  ap  p  l  i  c  a  t  i  o  n  f  o  r  S  e  c  t  i  o  n  27  1  a  u  t  h  o  r  i  z  a  t  i  o  n  i  n  Ne  w  Yo  r  k  ,  Ve  r  i  z  o  n  de  m  o  n  s  t  r  a  t  e  d  t  h  a  t  i  t 
 w  o  u  l  d  m  a  i  n  t  a  i  n  ac  c  u  r  a  t  e  da  t  a  t  h  a  t  ca  n  be  us  e  d  t  o  ev  a  l  u  a  t  e  t  h  e  BO  C  ’  s  S  e  c  t  i  o  n  27  2  (  e  )  (  1  ) 
 n  o  n  d  i  s  c  r  i  m  i  n  a  t  i  o  n  ob  l  i  g  a  t  i  o  n  s  .  1  T  h  e  s  e  da  t  a  wo  u  l  d  co  n  t  a  i  n  t  h  e  f  o  l  l  o  w  i  n  g  i  n  f  o  r  m  a  t  i  o  n  :  2  (  1  ) 
 P  e  r  c  e  n  t  Ci  r  c  u  i  t  s  Co  m  p  l  e  t  e  d  by  F  i  r  m  O  r  d  e  r  Co  m  m  i  t  m  e  n  t  Da  t  e  (  d  i  s  a  g  g  r  e  g  a  t  e  and 
 A  b  o  v  e  ;  DS  0  )  ;  (  2  )  P  e  r  c  e  n  t  of  Or  d  e  r  s  C  o  n  f  i  r  m  e  d  Wi  t  h  i  n  E  s  t  a  b  l  i  s  h  e  d  P  a  r  a  m  e  t  e  r  s 
 (  d  i  s  a  g  g  r  e  g  a  t  e  d  i  n  t  o  DS  1  /  D  S  0  Or  d  e  r  s  i  n  24  ho  u  r  s  ;  DS  3  Or  d  e  r  s  i  n  72  ho  u  r  s  )  ;  (  3)  Aver  age 
 T  i  m  e  of  P  I  C  Ch  a  n  g  e  (  f  r  o  m  r  e  c  e  i  p  t  of  Ca  r  r  i  e  r  i  n  i  t  i  a  t  e  d  Ch  a  n  g  e  t  o  Co  m  p  l  e  t  i  at 
 S  w  i  t  c  h  )  (  d  i  s  a  g  g  r  e  g  a  t  e  d  i  n  t  o  CI  C  A,  B,  an  d  C)  ;  (  4  )  P  e  r  c  e  n  t  T  r  o  u  b  l  e  s  Cl  e  a  r  e  d  wi  t  h  i  n  3  Ho  u  r  s 
 (  d  i  s  a  g  r  e  g  g  a  t  e  d  i  n  t  o  DS  0  an  d  DS  1  an  d  A  b  o  v  e  )  ;  (  5  )  Me  a  n  T  i  m  e  T  o  Re  s  t  o  r  e  /  R  e  p  a  i  r  S  e  r  v  i  c  e 
 (  d  i  s  a  g  g  r  e  g  a  t  e  d  i  n  t  o  DS  0  an  d  DS  1  an  d  A  b  o  v  e  )  ;  an  d  (  6  )  P  e  r  c  e  n  t  F  a  i  l  u  r  e  F  r  e  q  u  e  n  c  y 
 (  d  i  s  a  g  g  r  e  g  a  t  e  d  i  n  t  o  DS  0  an  d  DS  1  an  d  A  b  o  v  e  )  . 


 T  h  e  da  t  a  no  t  e  d  i  n  t  h  e  NY  27  1  Or  d  e  r  d  i  f  f  e  r  f  r  o  m  t  h  o  s  e  us  e  d  i  n  t  h  e  ag  r  e  e  d  -  u  p  o  n  pr  o  c  e  d  u  r  e  s 
 f  o  r  Ob  j  e  c  t  i  v  e  VI  I  I  ,  P  r  o  c  e  d  u  r  e  3. 


 1  B  e  l  l  A  t  l  a  n  t  i  c  N  e  w  Y  o  r  k  O  r  d  e  r  a  t  p  a  r  a  g  r  a  p  h  4  1  8  ,  f  o  o  t  n  o  t  e  1  2  9  0  ,  c  i  t  i  n  g  B  r  o  w  n  i  n  g  D  e  c  l  a  r  a  t  i  o  n  a  t  p  a  r  a  g  r  a  p  h 
 1  7  (  e  )  ,  A  t  t  a  c  h  m  e  n  t  J  .  2 
 B  e  l  l  A  t  l  a  n  t  i  c  N  e  w  Y  o  r  k  2  7  1  B  r  o  w  n  i  n  g  D  e  c  l  a  r  a  t  i  o  n  a  t  A  t  t  a  c  h  m  e  n  t  J  ,  p  a  g  e  5  . 
89