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 PUBLIC  NOTICE  Federal  Communications  Commission  445  12th  St.,  S.  W.  Washington,  D.  C.  20554  News  Media  Information  202  /  418-  0500  Fax-  On-  Demand  202  /  418-  2830  TTY  202  /  418-  2555  Internet:  http://  www.  fcc.  gov 
 ftp.  fcc.  gov 
 DA  01-  2337 
 Released:  October  9,  2001 


 REVISED  WIRELINE  AND  WIRELESS  TELEPHONE  COMPLAINT  FORM  NOW 
 AVAILABLE  ONLINE  FOR  CONSUMERS 


 The  FCC’s  Consumer  Information  Bureau  (CIB)  announces  the  availability  of  a  new 
 online  complaint  form  to  aid  consumers  in  filing  complaints  against  telecommunications  providers. 
 The  newly  revised  FCC  Form  475  can  now  be  used  to  file  general  telephone  complaints  against 
 both  wireline  and  wireless  carriers  about  billing  disputes,  cramming,  telephone  company 
 advertising  practices,  telephone  information  services,  unsolicited  telephone  marketing  calls  and 
 faxes,  and  accessibility  by  persons  with  disabilities  to  telecommunications  equipment  and  services. 
 Previously,  FCC  Form  475  was  used  to  report  all  telephone  complaints,  including  slamming.  The 
 revised  Form  475  should  not  be  used  to  report  slamming  complaints.  Consumers  who  believe 
 that  they  have  been  victims  of  “slamming”,  the  illegal  practice  of  changing  a  consumer’s  telephone 
 service  without  permission,  should  now  use  FCC  Form  501  which  is  also  available  online  and 
 exclusively  used  for  slamming  complaints.  FCC  Form  475  and  FCC  Form  501  can  be  accessed 
 online  at  www.  fcc.  gov/  cib/  ccformpage.  html.  The  FCC’s  web  site  also  includes  information  on 
 where  to  send  the  completed  forms.  Copies  of 
 FCC  Form  475  and  Form  501  can  also  be  obtained  by  calling  the  CIB  Consumer  Center’s 
 toll-  free  number  at  1–  888-  CALL-  FCC  (voice)  or  1-  888-  835-  5322  (TTY). 


 If  a  consumer  is  not  seeking  individual  relief  or  assistance,  but  only  wants  to  provide 
 general  information  about  a  telecommunications  service  problem  that  is  within  the  FCC’s 
 jurisdiction,  details  should  be  provided  to  scoop@  fcc.  gov.  Consumers  may  also  use  the  toll-  free 
 number  to  contact  the  Consumer  Center  for  more  information  on  completing  the  complaint 
 form(  s),  including  the  type  of  documentation  that  must  be  submitted  with  the  completed  form(  s). 
 Consumers  using  FCC  Form  475  and  Form  501  must  include  all  of  the  required  information  and 
 necessary  documentation  to  avoid  any  delay  in  the  processing  of  their  complaint. 


 FOR  ADDITIONAL  INFORMATION  CONTACT:  Arthur  D.  Scrutchins, 
 Consumer  Information  Bureau,  FCC,  445  12  th  Street,  SW,  Washington,  D.  C.  20554. 
 Telephone  202-  418-  2184.  Email:  ascrutch@  fcc.  gov. 


 -  FCC- 
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