*Pages 1--7 from Microsoft Word - 34756* 2 2 4 6. In the Connection control area of the Options tab, verify that neither option is selected. If either option is selected, click the check box at the left of the option to deselect it. Then click the OK button. 7. Click the Next button. 8. Type 800 in the Area Code field and 844- 2784 in the Telephone Number field. Verify that the correct country is selected in the Country code field. If necessary, click the down arrow at the right of the Country code field and select the appropriate country from the menu of available countries. 9. Click the Next button. 10. Click the Finish button. An icon titled ULS at FCC appears in the Dial- Up Networking window. 11. Verify that properties are configured correctly before attempting a dial- up session. Position the mouse pointer on the ULS at FCC icon and click the right mouse button to display a menu. Select Properties from the menu. 12. Click the Server Types tab at the top of the Properties window. 13. In the Advanced Options area, verify that only Enable software compression is selected. If it is not selected, click the check box at the left of the option to select it. If either of the other options is selected, click the check box to deselect it. 14. In the Allowed Network Protocols area, verify that only TCP/ IP is selected. If it is not selected, click the check box at the left of the option to select it. If either of the other options is selected, click the check box to deselect it. 15. Click the TCP/ IP Settings button and select Specify name server addresses. 16. Type 192.104.54.1 as the Primary DNS. 17. Click OK on the TCP/ IP Settings window and the Server Type window. 18. a. Click the Windows 95/ 98 Start button, then click the Settings option to display the Settings menu. b. Click Control Panel and then double- click the Network icon. c. Highlight the TCP/ IP Protocol and click Properties. If there are multiple TCP/ IP protocols, highlight TCP/ IP --> Dial- Up Adapter and click Properties. 4 5 d. Click the DNS Configuration tab. e. Select Enable DNS. Type bidder in the Host box, type fcc. gov in the Domain box, then type 192.104.54.1 in the DNS Server Search Order box and click the Add button. f. Click OK on the TCP/ IP Properties windows, then click OK on the Network windows. g. If you are prompted to restart your computer, click Yes to restart, then begin the Dial-Up Procedure. Dial- Up Procedure 1. If the Dial- Up Networking window is not currently open, do the following: a. Click the Windows 95/ 98 Start button. b. Click the Programs option to display the Programs menu. c. Click the Accessories option to display the Accessories menu. d. In Windows 95, click Dial- Up Networking In Windows 98, click Communications, then Dial- Up Networking. The Dial- Up Networking window appears. 2. Double- click the ULS at FCC icon in the Dial- Up Networking window. 3. Click the Connect button on the window. Do not enter User name and Password. The Connection window appears, indicating the status of your connection as your modem dials into the system. This window must remain running during your dial- up session. You may minimize the window, if you wish. If your modem fails to establish a connection, please see the Troubleshooting section below. 4. Once the connection is established, open your Web browser. 5. In your browser’s Netsite field, enter http:// wtbwww05. fcc. gov. If nothing appears in your Web browser, please see the Troubleshooting section below. 6. When you have finished, exit the Web browser, then click the Disconnect button on the Connection window to end your dial- up session. Troubleshooting 5 6 Following are problems you may encounter and possible solutions for resolving or isolating them. Modem does not respond 1. Confirm that all physical connections for the modem are present. 2. Confirm that the phone line is active by connecting it to a telephone and checking for a dial-tone. 3. Confirm that the correct modem driver is installed for your modem. Modem dials but does not connect 1. Confirm that the number the modem is dialing is correct. 2. Confirm that the modem prefix, if any, is correct. Modem dials and connects, but nothing appears when you enter the Netsite in the Web browser 1. Check the settings in your dial- up networking icon, particularly that the Primary DNS is 192.104.54.1 and that TCP/ IP is the only selected protocol. 2. Confirm that your web browser is using no proxies. 3. If you do log into a TCP/ IP LAN, confirm that your LAN network IP address is being released. To do so, connect to the FCC Network using dial- up networking, then click the Start button in Windows 95/ 98 and select Run. Type winipcfg and press OK. If your IP address does not begin with “192.104.”, then your LAN IP address is not being released. Click the Release All button, or consult you LAN administrator. Receive an Internal Server error in the Web browser 1. Confirm that the address entered in the Netsite is correct (http:// wtbwww05. fcc. gov). 2. Confirm that JavaScript is enabled in your Web browser. Technical Support For technical assistance with installing or using FCC software, contact the FCC Technical Support Hotline at (202) 414- 1250 (voice) or (202) 414- 1255 (TTY). The FCC Technical 6 7 Support Hotline is generally available Monday through Friday, from 8 a. m. to 6 p. m. ET. All calls to the FCC Technical Support Hotline are recorded. Note: To download the latest version of Netscape Communicator free of charge, access the Netscape download sit at http:// home. netscape. com/ download/. 7