*Pages 1--10 from Microsoft Word - 45040.doc* PUBLIC NOTICE Federal Communications Commission 445 12th St., S. W. Washington, D. C. 20554 News Media Information 202 / 418- 0500 Fax- On- Demand 202 / 418- 2830 TTY 202 / 418- 2555 Internet: http:// www. fcc. gov ftp. fcc. gov DA 04- 4059 December 28, 2004 OFFICE OF ENGINEERING AND TECHNOLOGY ANNOUNCES ELECTRONIC REPORTING PROCEDURES FOR THE OUTAGE REPORTING SYSTEM CREATED BY NEW PART 4 OF THE RULES On December 21, 2004 the Office of Management and Budget (OMB) approved the information collection requirements (OMB Control No. 3060- 0484) established by New Part 4 of the Commission’s Rules Concerning Disruptions to Communications, ET Docket No. 04- 35, Report and Order, FCC 04- 188, released August 19, 2004, 69 Fed. Reg. 70316 (December 3, 2004), as limited by the Order Granting Partial Stay, FCC 04- 291, adopted December 20, 2004 and released December 22, 2004. The Commission is publishing a notice of OMB’s approval in the Federal Register; we anticipate that publication will occur on December 30, 2004. The effective date of revised Section 63.100 and new Part 4 of the Commission’s Rules, 47 C. F. R. 63.100 and Part 4, including the information collection, is January 3, 2005. Generally, the new rules require telecommunications providers (regardless of whether they are cable, satellite, wireless, SS7, E911, or wireline communications providers) to report outages of at least 30 minutes duration that potentially affect at least 900,000 user- minutes. Upon discovering that a reportable outage has occurred (i. e., upon discovering that an outage of least 30 minutes duration that potentially affects at least 900,000 user- minutes has in fact occurred), the provider must: (a) within two hours thereafter (i. e., after such discovery) file a Notification; (b) within 72 hours thereafter file a more detailed Initial Outage Report; and (c) within 30 days thereafter file a Final Outage Report with the Commission. Please refer to the new rules for the complete set of reporting criteria. The new rules require use of the FCC’s Network Outage Reporting System whenever possible. Users can access the Network Outage Reporting System via the FCC’s website, http:// www. fcc. gov, by selecting the Network Outage Reporting System from the e- filing menu that is at the top of the webpage. In the alternative, users can access the Network Outage Reporting System from OET’s website, http:// www. fcc. gov/ oet/ outage. The user manual for this system can be accessed from OET’s website. A copy of the template used for Outage Notification and the template used for filing Initial and Final Outage Reports is attached to this notice. Internet access to the Network Outage Reporting System at the FCC or OET website requires a user to have a browser such as Netscape version 3.04 or Internet Explorer version 3.51, or later version. Users unable to access the Network Outage Reporting System through the Internet are to send their reports via facsimile (FAX) to (202) 418- 2812 or via e- mail to FCC- Outage@ fcc. gov. Users unable to access the Network Outage Reporting System and unable to send reports via FAX or e- mail must transmit 1 2 their reports via Satellite phone to (254) 381- 7397. If the user still cannot access any of these means of delivery, then it may use a courier to hand- deliver Notifications and Initial and Final Outage Reports, which shall be addressed and delivered to the Federal Commissions Commission, The Office of the Secretary, Attention: Edmond J. Thomas, Chief, Office of Engineering & Technology, 236 Massachusetts Ave., N. E., Suite 110, Washington, D. C. 20002. To request additional information concerning the Network Outage Reporting System or for technical assistance using the system, please contact John Healy at (202) 418- 2448 or David Ahn at (202)- 418- 0853 or send an e- mail to FCC- Outage@ fcc. gov. -FCC- 2 3 Notification of New Outage Report Name of Reporting Entity (e. g., Company): _____________________________ Type of Entity Reporting Disruption: _____________________________ Date of Incident: _____________________________ Local Time Incident Began: __________ Time Zone: ______________________ (24 hr clock (nnnn)) Effects of the Outage Number of Potentially Affected Wireline Users: ____________________ Wireless (non- paging) Users: ____________________ Paging Users: ____________________ Cable Telephony Users: ____________________ Satellite Users: ____________________ Number Affected Blocked Calls: ____________________ Real- Time: Historic: DS3s: ____________________ Lost SS7 MTP Messages: _______________ Real- Time: Historic: Geographic Area Affected State: _________________________ City: _________________________ Description of Incident ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3 4 ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Primary Contact Person: ______________________________ Phone Number: ______________________________ Extension: ______ E- mail Address: ______________________________ U. S. Postal Service Address: _________________________ _________________________ _________________________ 4 5 Outage Report (For Filing Initial or Final Outage Reports) Report Number (from Notification): ___________________________ Notification Filing Date:____________________ Time: _________________ Report Type: Initial Final Name of Reporting Entity (e. g., Company): _____________________________ Type of Entity Reporting Disruption: _____________________________ Date of Incident: _____________________________ Local Time Incident Began: __________ Time Zone: ______________________ (24 hr clock (nnnn)) Outage Duration: Hrs____________ Min_____________ Explanation of Outage Duration (for incidents with partial restoration times) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Inside Building: Yes No Effects of the Outage Services Affected (Check all that apply) Cable Telephony: Wireless (other than paging): E911: Paging: Satellite: Signaling (SS7): Wireline: Special Facilities (Airport, Government, etc.): Other (please specify): ________________________________________ 5 6 Number of Potentially Affected Wireline Users: ____________________ Wireless (non- paging) Users: ____________________ Paging Users: ____________________ Cable Telephony Users: ____________________ Satellite Users: ____________________ Number Affected Blocked Calls: ____________________ Real- Time: Historic: DS3s: ____________________ Lost SS7 MTP Messages: _______________ Real- Time: Historic: Mobile Switching Center (MSC) Failed: Yes No Geographic Area Affected State: _________________________ City: _________________________ More Complete Description of Geographical Area of Outage ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Description of Incident ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 6 7 ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Description of the Cause( s) of the Outage ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ _____________________________________________________________________________ Direct Cause: The direct cause is the immediate event that results in an outage. ___________________________________________________________ Root Cause: The root cause is the underlying reason why the outage occurred. ___________________________________________________________ Contributing Factors. Please scroll down to the appropriate entry. ___________________________________________________________ Contributing Factors. Please scroll down to the appropriate entry. ___________________________________________________________ 7 8 Lack of Diversity Contributed to, or Caused, the Outage: Yes No Malicious Activity: Yes No If yes, please explain ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________ Name and Type of Equipment that Failed: _____________________________ ________________________________________________________________________ Specific Part of the Network Involved: ___________________________________ Method( s) Used to Restore Service ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Was Telecommunications Service Priority (TSP) involved in the Restoration of Service? Yes No Steps Taken to Prevent Reoccurrence ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 8 9 Applicable Best Practice that might have prevented the Outage or reduced its effects (See http:// www. nric. org/) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Best Practices used to mitigate effects of Outage ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Analysis of Best Practices ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Remarks ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 9 10 ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Primary Contact Person: ______________________________ Phone Number: ______________________________ Extension: ______ E- mail Address: ______________________________ U. S. Postal Service Address: _________________________ _________________________ _________________________ Secondary Contact Person: ______________________________ Phone Number: ______________________________ Extension: ______ E- mail Address: ______________________________ U. S. Postal Service Address: _________________________ _________________________ _________________________ 10