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 PUBLIC  NOTICE  Federal  Communications  Commission  445  12  th  St.,  S.  W.  Washington,  D.  C.  20554  News  Media  Information  202  /  418-  0500  Internet:  http://  www.  fcc.  gov  TTY:  1-  888-  835-  5322 
 DA  06-  1506 
 Released:  July  25,  2006 


 THE  CONSUMER  &  GOVERNMENTAL  AFFAIRS  BUREAU  REMINDS  STATE  TELECOMMUNICATIONS  RELAY  SERVICE  (TRS)  PROGRAMS  AND  INTERSTATE 
 TRS  PROVIDERS  OF  THEIR  OBLIGATIONS  REGARDING  CONTACT  INFORMATION  AND  SUBSTANTIVE  CHANGES  IN  THEIR  TRS  PROGRAM 


 CG  Docket  No.  03-  123 
 The  purpose  of  this  Public  Notice  is  to  remind  certified  state  Telecommunications  Relay  Service  (TRS)  programs  that  pursuant  to  47  C.  F.  R.  §  64.604(  c)(  2)  they  must  submit  to  the 
 Commission  a  contact  person  or  office  for  TRS  consumer  information  and  complaints  about  intrastate  service.  The  submission  shall  include  the  name  and  address  of  the  state  office  that 
 receives  complaints,  grievances,  inquiries  and  suggestions;  the  voice,  TTY,  and  fax  numbers  for  that  office;  the  e-  mail  address;  and  the  physical  address  to  which  correspondence  should  be  sent. 


 Similarly,  interstate  TRS  providers  are  reminded  that  pursuant  to  47  C.  F.  R.  §  64.604(  c)(  2)  they  must  submit  to  the  Commission  a  contact  person  or  office  for  TRS  consumer 
 information  and  complaints  about  the  provider’s  service.  The  submission  shall  include  the  name  and  address  of  the  office  that  receives  complaints,  grievances,  inquiries  and  suggestions;  the 
 voice,  TTY  and  fax  numbers  for  that  office;  the  e-  mail  address;  and  the  physical  address  to  which  correspondence  should  be  sent.  The  Commission  must  be  notified  each  time  there  is  a  change  in 
 any  of  this  required  information. 
 The  Commission  also  reminds  certified  state  TRS  programs  that  pursuant  to  47  C.  F.  R.  §  64.605(  f)(  1)  state  TRS  programs  must  notify  the  Commission  of  any  substantive  changes  in  their 
 TRS  programs  within  60  days  of  when  they  occur,  and  must  certify  that  the  state  TRS  program  continues  to  meet  federal  minimum  standards  after  implementing  the  substantive  change. 
 Similarly,  Video  Relay  Service  (VRS)  and  Internet  Protocol  Relay  (IP  Relay)  Service  Providers  certified  under  47  C.  F.  R.  §  64.605(  f)(  2)  must  also  notify  the  Commission  of  any  substantive 
 changes  in  their  TRS  programs,  services,  and  features  within  60  days  of  when  such  changes  occur,  and  certify  that  they  continue  to  meet  federal  minimum  standards  after  implementing  the 
 substantive  change. 
 This  designation,  updated  designation  information,  or  substantive  changes  in  a  TRS  program  may  be  sent  to  the  Commission  via  e-  mail  to  TRS_  POC@  fcc.  gov. 
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 Contact  information  for  certified  state  TRS  programs  is  posted  on  the  Consumer  &  Governmental  Affairs  Bureau’s  website  at:  http://  www.  fcc.  gov/  cgb/  dro/  trs_  contact_  list.  html; 
 contact  information  for  interstate  TRS  providers  is  posted  at:  http://  www.  fcc.  gov/  cgb/  dro/  trs_  providers.  html. 


 The  full  text  of  this  document  and  filings  will  be  available  for  public  inspection  and  copying  during  regular  business  hours  at  the  FCC  Reference  Information  Center,  Portals  II,  445 
 12  th  Street,  S.  W.,  Room  CY-  A257,  Washington,  D.  C.  20554.  These  documents  and  copies  of  subsequently  filed  documents  in  this  matter  may  also  be  purchased  from  the  Commission’s 
 duplicating  contractor  at,  Portals  II,  445  12  th  Street,  S.  W.,  Room  CY-  B402,  Washington,  D.  C.  20554.  Customers  may  contact  the  duplicating  contractor  at  their  website:  www.  bcpiweb.  com  or 
 call  1-  800-  378-  3160.  Filings  may  also  be  viewed  on  the  Consumer  &  Governmental  Affairs  Bureau’s,  Disability  Rights  Office  homepage  at  http://  www.  fcc.  gov/  cgb/  dro. 


 To  request  materials  in  accessible  formats  for  people  with  disabilities  (Braille,  large  print,  electronic  files,  audio  format),  send  an  e-  mail  to  fcc504@  fcc.  gov  or  call  the  Consumer  & 
 Governmental  Affairs  Bureau  at  202-  418-  0530  (voice),  202-  418-  0432  (TTY).  This  Public  Notice  can  also  be  downloaded  in  Word  and  Portable  Document  Format  (PDF)  at 
 http://  www.  fcc.  gov/  cgb/  dro. 
 For  further  information  regarding  this  Public  Notice,  contact  Arlene  Alexander,  Consumer  &  Governmental  Affairs  Bureau,  Disability  Rights  Office  (202)  418-  0581  (voice), 
 (202)  418-  0183  (TTY),  or  e-  mail  Arlene.  Alexander@  fcc.  gov. 


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