Federal Communications Commission DA 07-3408 July 26, 2007 VIA CERTIFIED MAIL RETURN RECEIPT REQUESTED Conn's, Inc. 3295 College Street Beaumont, Texas 77701 Attn: Sydney K. Boone, Corporate General Counsel Re: File No. EB-07-SE-248 Dear Mr. Boone: This is an official CITATION, issued pursuant to Section 503(b)(5) of the Communications Act of 1934, as amended (“Act”), 47 U.S.C. § 503(b)(5), to Conns.com and Conn’s Inc. (collectively “Conn’s”) for failure to provide appropriate Consumer Alert disclosures on analog tuner only television receiving equipment in violation of Section 15.117(k) of the Commission’s Rules (“Rules”), 47 C.F.R. § 15.117(k). As explained below, future violations of the Commission’s rules in this regard may subject your company to monetary forfeitures. Between July 18 and July 20, 2007, investigators from the Commission’s Enforcement Bureau visited Conn’s Internet site and observed that Conn’s did not have the proper Consumer Alert label displayed on equipment that contained an analog tuner but not a digital tuner at the point of sale. Section 15.117(k) of the Commission’s Rules states: (k) The following requirements apply to all responsible parties, as defined in §2.909 of this chapter, and any person that displays or offers for sale or rent television receiving equipment that is not capable of receiving, decoding and tuning digital signals. (1) Such parties and persons shall place conspicuously and in close proximity to such television broadcast receivers a sign containing, in clear and conspicuous print, the Consumer Alert disclosure text required by subparagraph (3). The text should be in a size of type large enough to be clear, conspicuous and readily legible, consistent with the dimensions of the equipment and the label. The information may be printed on a transparent material and affixed to the screen, if the receiver includes a display, in a manner that is removable by the consumer and does not obscure the picture, or, if the receiver does not include a display, in a prominent location on the device, such as on the top or front of the device, when displayed for sale, or the information in this format may be displayed separately immediately adjacent to each FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, D.C. 20554 Federal Communications Commission DA 07-3408 2 television broadcast receiver offered for sale and clearly associated with the analog-only model to which it pertains. (2) If such parties and persons display or offer for sale or rent such television broadcast receivers via direct mail, catalog, or electronic means, they shall prominently display in close proximity to the images or descriptions of such television broadcast receivers, in clear and conspicuous print, the Consumer Alert disclosure text required by subparagraph (3). The text should be in a size large enough to be clear, conspicuous, and readily legible, consistent with the dimensions of the advertisement or description. (3) “CONSUMER ALERT This television receiver has only an analog broadcast tuner and will require a converter box after February 17, 2009, to receive over-the-air broadcasts with an antenna because of the Nation’s transition to digital broadcasting. Analog-only TVs should continue to work as before with cable and satellite TV services, gaming consoles, VCRs, DVD players, and similar products. For more information, call the Federal Communications Commission at 1-888-225-5322 (TTY: 1-888-835-5322) or visit the Commission’s digital television website at: www.dtv.gov.” Accordingly, it appears that Conn’s has violated Section 15.117(k) of the Rules by failing to place conspicuously and in close proximity to the following equipment, in clear and conspicuous print, the Consumer Alert label required under Section 15.117(k): Manufacturere Device Model # Osram Sylvania TV/DVD 6520FDG Toshiba TV/DVD MD20F52 Toshiba TV/DVD MW20F52 Toshiba TV/DVD MD13Q42 Toshiba TV/VCR/DVD MW14F51 Toshiba TV/VCR/DVD MW24F52 Sylvania TV 6615LG Sylvania TV/DVD Combo 6615-LDG Sylvania TV 6620LG Toshiba TV/DVD Combo 20HLV86 We caution you that failure to display an appropriate Consumer Alert label on any television receiving equipment that is not capable of receiving, decoding and tuning digital signals would constitute a further violation of Section 15.117(k) of the Rules. If, after receipt of this Citation, Conn’s violates the Communications Act or the Commission’s rules in any manner described herein, the Commission may impose monetary forfeitures not to exceed $11,000 for each such violation or each day of a continuing violation up to $97,500 for a single continuing violation. 1 If you choose to do so, you may respond to this Citation within 10 days from the date of this letter either through (1) a personal interview at the Commission’s Field Office nearest to your place of business, 1 See 47 C.F.R. § 1.80(b)(3). Federal Communications Commission DA 07-3408 3 or (2) a written statement. Your response should specify the actions that Conn’s is taking to ensure that it does not violate Section 15.117(k) of the Commission’s rules in the future. Conn’s may request an interview at the closest FCC Office, which is located in Dallas, Texas.2 Please contact Neal McNeil at (202) 418-2408 to schedule this interview, which must take place within 10 days of this Citation. Conn’s may also submit a written statement within 10 days of the date of this Citation to: Kathryn S. Berthot Chief, Spectrum Enforcement Division Enforcement Bureau Re: EB-07-SE-248 Federal Communications Commission 445 12th Street, S.W., Rm. 3-C366 Washington, D.C. 20554 Under the Privacy Act of 1974, 5 U.S.C. § 552a(e)(3), we are informing you that the Commission’s staff will use all relevant material information before it, including information that you disclose in your interview or written statement, to determine what, if any, enforcement action is required to ensure your compliance with the Communications Act and the Commission’s rules. The knowing and willful making of any false statement, or the concealment of any material fact, in reply to this Citation is punishable by fine or imprisonment under 18 U.S.C. § 1001. Thank you in advance for your anticipated cooperation. Sincerely, Kathryn S. Berthot Chief, Spectrum Enforcement Division Enforcement Bureau 2 47 U.S.C. § 503(b)(5).