Federal Communications Commission DA 08-45 
Before the
Federal Communications Commission
Washington, D.C. 20554
In the Matter of
Telecommunications Relay Services and
Speech-to-Speech Services for Individuals
with Hearing and Speech Disabilities
)
)
)
)
)
CG Docket No. 03-123
ORDER
 Adopted:  January 08, 2008 Released:  January 08, 2008
By the Chief, Consumer & Governmental Affairs Bureau:
I. INTRODUCTION
1. In this Order, we grant Snap Telecommunications, Inc.’s (Snap) and Verizon’s
requests for a temporary waiver of the speed dialing requirement for Video Relay Service 
(VRS).1 Consequently, we extend the waiver of the speed dialing requirement for VRS 
providers through April 30, 2008. 
II. BACKGROUND
2. On December 26, 2007, the Consumer & Governmental Affairs Bureau (CGB) 
released the 2007 TRS Waiver Order addressing waivers of several Telecommunications Relay 
Service (TRS) requirements for VRS and Internet Protocol (IP) Relay providers.2 The 2007 TRS 
Waiver Order, in part, allowed the waiver of the speed dialing requirement3 for VRS to expire on 
January 1, 2008.4 On December 31, 2007, in response to the 2007 TRS Waiver Order, Snap and 
Verizon each filed requests for temporary waiver of the speed dialing requirement for VRS.  
  
1 Snap Telecommunications, Inc., Request for Limited Waiver (filed Dec. 31, 2007) (Snap Waiver Request); 
Verizon, Verizon’s Request for Temporary Waiver of Speed Dialing Requirement for Video Relay Services (filed 
Dec. 31, 2007) (Verizon Waiver Request).  Telecommunications Relay Service (TRS), created by Title IV of the 
Americans with Disabilities Act of 1990 (ADA), enables an individual with a hearing or speech disability to 
communicate by telephone or other device through the telephone system with a person without such a disability 
through a communications assistant (CA) at a relay center.  See 47 U.S.C. § 225(a)(3) (defining TRS). VRS is a 
form of TRS that allows users to communicate with the CA via a video link and sign language, rather than text, 
through a broadband Internet connection.  See 47 C.F.R. § 64.601(17) (defining VRS).
2 Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech 
Disabilities, CG Docket No. 03-123, Order, DA 07-5098 (Dec. 26, 2007) (2007 TRS Waiver Order).
3 See 47 C.F.R. § 64.604(a)(3)(vi).
4 2007 TRS Waiver Order at paras. 20-21.
Federal Communications Commission DA 08-45 
2
Snap requests a three month waiver until April 1, 2008, to provide sufficient time to complete its 
implementation of the speed dialing feature.5  Snap notes that in a previous filing with the 
Commission it stated that it was unable to offer this feature, and that therefore the finding in the 
2007 TRS Waiver Order that “all VRS providers are currently offering a speed dialing feature” is 
incorrect.6  Verizon requests a temporary waiver of the speed dialing requirement for VRS until 
April 30, 2008.7  Verizon explains that although it has made good progress toward offering speed 
dialing for VRS, it is “not [yet] ready to provide this capability for VRS users” and therefore 
requires a temporary waiver until April 30, 2008.8
III. DISCUSSION
3. We grant Snap’s and Verizon’s requests for a temporary waiver of the speed 
dialing requirement for VRS.  Upon reviewing Snap’s and Verizon’s 2007 Annual Waiver 
Reports,9 we find that the 2007 TRS Waiver Order erroneously concluded that all VRS providers 
could offer the speed dialing feature at this time.  The 2007 Annual Waiver Reports indicated 
that these providers were working on implementing speed dialing, but were not yet offering this 
feature.10  Because it is clear that the 2007 TRS Waiver Order should have extended the waiver 
of the speed dialing requirement for VRS, we extend the waiver of the speed dialing requirement 
for VRS providers through April 30, 2008.  Based on Snap’s and Verizon’s requests for waiver, 
this should provide Snap and Verizon with a sufficient transition period to complete
implementation of the speed dialing feature.11
IV. ORDERING CLAUSES
4. Accordingly, IT IS ORDERED that, pursuant to section 225 of the 
Communications Act of 1934, as amended, 47 U.S.C. § 225, and Sections 0.141, 0.361, and 1.3 
of the Commission’s rules, 47 C.F.R. §§ 0.141, 0.361, and 1.3, this ORDER IS ADOPTED.
5. IT IS FURTHER ORDERED that the waiver of the speed dialing requirement for 
VRS providers is extended through April 30, 2008.
6. IT IS FURTHER ORDERED that this Order shall be effective upon release.
7. To request materials in accessible formats (such as Braille, large print, electronic 
files, or audio format), send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental 
  
5 See Snap Waiver Request at 3-7.
6 Snap Waiver Request at 3 (citing 2007 TRS Waiver Order at para. 21); Snap Telecommunications, Inc., Annual 
Report on Progress Toward Meeting Waived Requirements (April 16, 2007) (Snap Report).
7 See Verizon Waiver Request at 1.
8 See Verizon Waiver Request at 1; Verizon, 2007 Annual Report on Waived Requirements at 3 (April 16, 2007)
(Verizon Report).
9 See Snap Report at 12; Verizon Report at 1.
10 Snap Report at 12.
11 Because the speed dialing waiver will terminate at the end of April 2008, we do not require that VRS providers 
address this feature in their annual waiver reports that are due on April 16, 2008.  See 2007 TRS Waiver Order at 
para. 26.
Federal Communications Commission DA 08-45 
3
Affairs Bureau at (202) 418-0530 (voice) or (202) 418-0432 (TTY).  This Order can also be 
downloaded in Word and Portable Document Formats (PDF) at 
http://www.fcc.gov/cgb/dro/trs.html.  
FEDERAL COMMUNICATIONS COMMISSION
Catherine W. Seidel, Chief                                                
Consumer & Governmental Affairs Bureau