Federal Communications Commission DA 08-526 
Before the
Federal Communications Commission
Washington, D.C.  20554
In the Matter of
Global Network Communication West, Inc.
Apparent Liability for Forfeiture
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File No. EB-07-MDIC-0001
File No. EB-07-MDIC-0027
NAL/Acct. No. 2008-3209-0005
FRN:  0010-4154-04
NOTICE OF APPARENT LIABILITY FOR FORFEITURE
Adopted: March 6, 2008 Released: March 7, 2008
By the Chief, Enforcement Bureau:
I. INTRODUCTION
1. This Notice of Apparent Liability for Forfeiture (“NAL”) finds that Global Network 
Communication West, Inc. (“GNCW” or “Defendant”) apparently violated section 1.717 of the 
Commission’s rules1 by failing to respond to two informal complaints served on Defendant by the 
Commission.  Based upon our review of the facts and circumstances surrounding this apparent violation, 
we find that GNCW is apparently liable for a forfeiture in the amount of $8,000.
II. BACKGROUND
2. The Commission’s informal complaint rules provide a mechanism for complainants to (i) 
allege that a common carrier has violated Title II of the Communication Act of 1934, as amended (the 
“Act”),2 and (ii) receive a response in writing from the carrier defendant.  The process is designed to 
enable the parties to resolve disputes informally.  A complainant initiates the process by filing the 
informal complaint with the Commission.3 Pursuant to section 1.717 of the rules, the Commission then 
issues a “Notice of Informal Complaint” (“Notice”).  In that Notice, the Commission forwards the 
informal complaint to the appropriate carrier and prescribes a time for such carrier to respond in writing 
to the informal complaint.4 The defendant must file its response with the Commission and serve it on the 
complainant.5  If the complainant is not satisfied by the carrier’s response, and the parties are not able to 
resolve the dispute informally, the complainant may file a formal complaint.6
3. Payphone service providers (“PSPs”) and their representatives often file informal complaints 
in an effort to recover per-call payphone compensation that carriers allegedly owe.7 Pursuant to section 
  
1 47 C.F.R. § 1.717.
2 47 U.S.C. §§ 201 - 276.
3 47 C.F.R. §§ 1.716 - 717.
4 47 C.F.R. § 1.717.
5 47 C.F.R. § 1.717.
6 See 47 C.F.R. §§ 1.718, 1.720-1.736 (describing the formal complaint process).
7 See 47 C.F.R. §§ 64.1300-64.1340 (describing payphone compensation obligations).
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1.717 of the rules, the Commission served on GNCW two informal complaints filed by different 
complainants; the first, from PBS TelCom, Inc., was served on April 25, 2007.8 The Notice required 
GNCW to respond in writing “specifically to all material allegations raised in the informal complaint and 
summarize the actions taken or to be taken to satisfy it.”9 The Notice further directed GNCW to file its 
response within twenty days of the Notice, and indicated that failure to respond “may subject Global 
Network Communications West, Inc. to enforcement action.”10 An identical Notice was served on 
GNCW for the second complaint (filed by C&M Telecommunications, Inc. d/b/a Bayphones).11 GNCW 
has not responded to either of the informal complaints as required by the Commission. 
III. DISCUSSION
A. Authority
4. Any person who the Commission determines has willfully or repeatedly failed to comply with 
any provision of the Act, or any rule, regulation, or order issued by the Commission, is liable to the 
United States for a forfeiture penalty.12 As defined by the Act, “willful” means “the conscious and 
deliberate commission or omission of [any] act, irrespective of any intent to violate” the law.13 The 
legislative history of section 312(f)(1) of the Act clarifies that this definition of “willful” applies to both 
sections 312 and 503(b) of the Act,14 and the Commission has so interpreted the term in the section 503(b) 
context.15 The Commission also may assess a forfeiture for violations that are merely repeated, and not 
willful.16 “Repeated” means that the act was committed or omitted more than once, or lasts more than 
one day.17  
5. To impose a forfeiture penalty, the Commission must issue a notice of apparent liability, and 
the person against whom the notice has been issued must have an opportunity to show, in writing, why no 
such forfeiture penalty should be imposed.18 The Commission will then issue a forfeiture if it finds by a 
preponderance of the evidence that the person has willfully or repeatedly violated the Act or a 
Commission order or rule.19
6. Sections 4(i), 4(j), 218, and 403 of the Act afford the Commission broad authority to 
investigate the entities it regulates.20 Section 4(i) authorizes the Commission to “issue such orders, not 
  
8 PBS TelCom, Inc. v. Global Network Communications West, Inc., Second Notice of Informal Complaint, File No. 
EB-07-MDIC-0001 (April 25, 2007) (“Notice”)  See Appendix.  
9 Notice at 2.   
10 Notice at 2.  
11 See Appendix.
12 47 U.S.C. § 503(b)(1)(B).  
13 47 U.S.C. § 312(f)(1).
14 H.R. Rep. No. 97-765, 97th Cong. 2d Sess. 51 (1982).
15 See, e.g., Application for Review of Southern California Broadcasting Co., Memorandum Opinion and Order, 6 
FCC Rcd 4387, 4388 (1991) (“Southern California Broadcasting Co.”).
16 See, e.g., Callais Cablevision, Inc., Grand Isle, Louisiana, Notice of Apparent Liability for Monetary Forfeiture, 
16 FCC Rcd 1359, 1362, ¶ 10 (2001) (“Callais Cablevision”) (issuing a Notice of Apparent Liability for, inter alia, 
a cable television operator’s repeated signal leakage). 
17 Southern California Broadcasting Co., 6 FCC Rcd at 4388, ¶ 5; Callais Cablevision, 16 FCC Rcd at 1362, ¶ 9.
18 47 U.S.C. § 503(b); 47 C.F.R. § 1.80(f).
19 See, e.g., SBC Communications, Inc., Forfeiture Order, 17 FCC Rcd 7589, 7591 (2002) (“SBC Forfeiture Order”).
20 47 U.S.C. §§ 154(i), 154(j), 218, 403.
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inconsistent with this Act, as may be necessary in the execution of its functions,” and section 4(j) states 
that “the Commission may conduct its proceedings in such manner as will best conduce to the proper 
dispatch of business and to the ends of justice.”21 Section 218 of the Act specifically authorizes the 
Commission to “obtain from  . . .  carriers . . . full and complete information necessary to enable the 
Commission to perform the duties and carry out the objects for which it was created.”22 Finally, as noted 
above, rule 1.717 directs the carrier to respond to informal complaints within the prescribed time.23
7. We find that GNCW apparently violated section 1.717 of the Commission’s rules by failing 
to respond to the above-referenced informal complaints served by the Commission.  The Commission 
recently reminded carriers of the importance of responding to informal complaints, and the seriousness of 
the penalties for failure to do so.24 Nevertheless, Defendant has not responded to the informal complaints.  
We conclude that Defendant’s continuing failure to respond to the informal complaints constitutes an 
apparent willful and repeated violation of a Commission rule.
B. Forfeiture Amount
8. The Act establishes the Commission’s authority to assess forfeitures; the Commission’s rules 
set the limits.  Section 503(b)(2)(B) of the Act authorizes the Commission to assess a forfeiture of up to 
$130,000 for each violation or each day of a continuing violation, up to a statutory maximum of 
$1,325,000 for a single act or failure to act.25 Section 1.80 of the Commission’s rules and the 
Commission’s Forfeiture Policy Statement establish a base forfeiture amount of $4,000 for failure to 
respond to a Commission communication.26 GNCW’s failure to respond to the Commission’s notices of 
these two informal complaints, as required by section 1.717 of the Commission’s rules,27 warrants the 
base forfeiture amount of $4,000 for each complaint, for a total proposed forfeiture of $8,000.
9. GNCW will have an opportunity to submit evidence and arguments in response to this NAL 
to attempt to show that no forfeiture should be imposed or that some lesser amount should be assessed.28
IV. CONCLUSION AND ORDERING CLAUSES
10. We conclude that GNCW apparently willfully or repeatedly violated a Commission rule by 
failing to provide written responses to the Commission in response to the informal complaints.  
Accordingly, a proposed forfeiture is warranted against Defendant for this apparent willful or repeated 
violation.   
  
21 47 U.S.C. §§ 154(i), 154(j).
22 47 U.S.C. § 218.
23 47 C.F.R. § 1.717. 
24 Consumer & Governmental Affairs Bureau Reminds Common Carriers of Their Obligation to Timely Respond to 
Informal Complaints, Public Notice, 22 FCC Rcd 4243 (2007).
25 47 U.S.C. § 503(b)(2)(B), as amended.  See 47 C.F.R. § 1.80(b)(2); Amendment of Section 1.80(b) of the 
Commission’s Rules, Adjustment of Forfeiture Maxima to Reflect Inflation, Order, 19 FCC Rcd 10945 (2004).  
Citing 28 U.S.C. § 2461, the Debt Collection Improvement Act, the Commission adjusted the statutory amounts 
upward (from $100,000 to $130,000 per violation or day of continuing violation, and from $1,000,000 to $1,325,000 
for any single act or failure to act, as described).
26 47 C.F.R. § 1.80; Commission's Forfeiture Policy Statement and Amendment of Section 1.80 of the Rules to 
Incorporate the Forfeiture Guidelines, Report and Order, 12 FCC Rcd 17087, 17114 (1997), recon. denied, 15 FCC 
Rcd 303 (1999).
27 47 C.F.R. § 1.717.
28 47 U.S.C. § 503(b)(4)(C); 47 C.F.R. § 1.80(f)(3).
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11. ACCORDINGLY, IT IS ORDERED THAT, pursuant to section 503(b) of the 
Communications Act of 1934, as amended,29 section 1.80(f)(4) of the Commission’s rules,30 and authority 
delegated by sections 0.111 and 0.311 of the Commission’s rules,31 Global Network Communication 
West, Inc. IS LIABLE FOR A MONETARY FORFEITURE in the amount of $8,000.00 for willfully or 
repeatedly failing to respond to two informal complaints served by the Commission, in violation of 
section 1.717 of the Commission’s rules.
12. IT IS FURTHER ORDERED THAT, pursuant to section 1.80 of the Commission’s rules, 
within thirty days of the release date of this NOTICE OF APPARENT LIABILITY, Global Network 
Communication West, Inc.  SHALL PAY the full amount of the proposed forfeiture or SHALL FILE a 
written statement seeking reduction or cancellation of the proposed forfeiture.
13. Payment of the forfeiture must be made by credit card through the Commission’s Revenue 
and Receivables Operations Group at (202) 418-1995, or by check or similar instrument, payable to the 
order of the Federal Communications Commission. The payment must include the Account Number and 
FRN Number referenced above.  Payment by check or money order may be mailed to Federal 
Communications Commission, P.O. Box 979088, St. Louis, MO 63197-9000.  Payment by overnight mail 
may be sent to U.S. Bank – Government Lockbox #979088, SL-MO-C2-GL, 1005 Convention Plaza, St. 
Louis, MO 63101.  Payment by wire transfer may be made to ABA Number 021030004, receiving bank 
Federal Reserve Bank of New York, and account number 27000001.  Requests for full payment under an 
installment plan should be sent to: Chief Financial Officer -- Financial Operations, 445 12th Street, S.W., 
Room 1-A625, Washington, D.C. 20554.  Questions, please contact the Financial Operations Group 
Help Desk at 1-877-480-3201 or Email: ARINQUIRIES@fcc.gov.
14. IT IS FURTHER ORDERED that a copy of this Notice of Apparent Liability for Forfeiture 
shall be served by first class mail with a certified mail return receipt requested to Global Network 
Communication West, Inc. at its address of record, attn. Mr. Khaled Issa, 360 W. 9th Ave., Escondido, CA 
92029.
FEDERAL COMMUNICATIONS COMMISSION
Kris A. Monteith
Chief, Enforcement Bureau
  
29 47 U.S.C. § 503(b).
30 47 C.F.R. § 1.80(f)(4).
31 47 C.F.R. §§ 0.111, 0.311.
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Appendix
Informal Complaints Served on GNCW  
File No. Complainant Defendant Service Dates
EB-07-MDIC-0001 PBS TelCom, Inc. Global Network Communication West, Inc. 4/25/07
EB-07-MDIC-0027 C&M Global Network Communication West, Inc. 6/14/07