Federal Communications Commission DA 10-1235 Before the Federal Communications Commission Washington, D.C. 20554 In the Matter of Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities E911 Requirements for IP-Enabled Service Providers ) ) ) ) ) ) ) ) CG Docket No. 03-123 WC Docket No. 05-196 ORDER Adopted: June 30, 2010 Released: June 30, 2010 By the Chief, Consumer and Governmental Affairs Bureau, and Chief, Wireline Competition Bureau: I. INTRODUCTION 1. In this Order, the Consumer & Governmental Affairs Bureau and the Wireline Competition Bureau extend the waivers of certain telecommunications relay services (TRS)1 mandatory minimum standards for Video Relay Service (VRS)2 and Internet Protocol (IP) Relay Service3 that will expire on July 1, 2010, pursuant to the 2009 TRS Waiver Order. 4 Specifically, we extend the waivers for one year until July 1, 2011, conditioned upon the filing of a status report due April 16, 2011, of the following requirements: (1) one-line Voice Carry Over (VCO), VCO-to-TTY, and VCO-to-VCO; (2) 1 TRS was created by Title IV of the Americans with Disabilities Act of 1990 (ADA). Pub. L. No. 101-336, § 401, 104 Stat. 327, 336-69 (1990); 47 U.S.C. § 225. TRS enables a person with a hearing or speech disability to access the nation’s telephone system to communicate with voice telephone users through a relay provider and a communications assistant (CA). A CA relays the call back and forth (e.g., from text to voice, and voice to text) between the calling party and called party. See 47 U.S.C. § 225(a)(3) (defining TRS); 47 C.F.R. § 64.601(21). The TRS mandatory minimum standards govern the provision of relay service. See 47 C.F.R. § 64.604. 2 VRS is a form of TRS that that enables the VRS user and the CA to communicate in sign language via a video link, rather than through text. VRS presently requires a broadband Internet connection. See generally Telecommunications Relay Services for Individuals with Hearing and Speech Disabilities, CC Docket No. 98-67, Report and Order and Further Notice of Proposed Rulemaking, 15 FCC Rcd 5140, 5152-54, at paras. 21-27 (March 6, 2000) (2000 TRS Report & Order) (recognizing VRS as a form of TRS); 47 C.F.R. § 64.601(26) (defining VRS). 3 IP Relay is a form of TRS that permits individuals with hearing or speech disabilities to communicate in text messages via a computer (or other similar device), rather than with a teletypewriter (TTY) and the Public Switched Telephone Network (PSTN). See Provision of Improved Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CC Docket No. 98-67, Declaratory Ruling and Second Further Notice of Proposed Rulemaking, 17 FCC Rcd 7779 (April 22, 2002) (IP Relay Declaratory Ruling & Second FNPRM) (recognizing IP Relay as a form of TRS); 47 C.F.R. § 64.601(13) (defining IP Relay). 4 Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123, E911 Requirements for IP-Enabled Service Providers, WC Docket No. 05-196, Order, 24 FCC Rcd 14721 (Dec. 24, 2009) (2009 TRS Waiver Order). Federal Communications Commission DA 10-1235 2 one-line Hearing Carry Over (HCO), HCO-to-TTY, and HCO-to-HCO; (3) call release; (4) pay-per-call (900) calls; (5) types of calls;5 (6) equal access to interexchange carrier;6 and (7) Speech-to-Speech (STS).7 2. In addition, we extend the waiver of certain mandatory minimum standards for default Internet-based TRS providers that are unable to meet such standards for newly-registered Internet-based TRS users who port their customer premises equipment (CPE) from a former default provider.8 Specifically such waiver is needed when the new default provider does not have access to the technical information about the new user’s CPE that would be needed to comply with these standards. 9 As discussed below, the Commission issued a year-long waiver of these requirements in its December 2008 Second Internet-based TRS Order10, which was extended for six months in the 2009 TRS Order.11 Similar to the other extensions addressed in this Order, we grant this extension until July 1, 2011, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first.12 II. BACKGROUND 3. The Commission’s TRS regulations set forth operational, technical, and functional mandatory minimum standards applicable to the provision of TRS.13 To be eligible for compensation from the Interstate TRS Fund, a TRS provider must offer service in compliance with all applicable mandatory minimum standards, unless they are waived.14 The Commission, in various orders, has waived several TRS mandatory minimum standards for VRS and IP Relay either because, as Internet-based 5 The requirement has been waived for IP Relay as long as providers allow calls to be placed using calling cards and/or provide free long distance calls. See Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123 Order, 23 FCC Rcd at 18338, para. 12 n. 40 (2008 TRS Waiver Order). See also 2009 TRS Waiver Order, 24 FCC Rcd at 14726, para. 15. 6 The requirement has been waived indefinitely for IP Relay. See Telecommunications Relay Services and Speech- to-Speech Services for Individuals with Hearing and Speech Disabilities, CC Docket Nos. 90-571 & 98-67, CG Docket No. 03-123, Report and Order, Order on Reconsideration, and Further Notice of Proposed Rulemaking, 19 FCC Rcd 12475, at 12594 (Appendix E: Summary of IP Relay and VRS waivers) (June 30, 2004) (2004 TRS Report & Order). 7 The requirement has been waived indefinitely for VRS. See 2004 TRS Report & Order, 19 FCC Rcd at 12594 (Appendix E: Summary of IP Relay and VRS waivers). 8 See, e.g., 47 C.F.R. §§ 64.604(a)(3); 64.605. We note that the Commission raised relevant issues concerning standards for videophone equipment supplied by VRS providers in its recent Notice of Inquiry. See Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51, Notice of Inquiry, FCC 10-111 at paras. 34- 35 (Jun. 28, 2010) (VRS Structure and Practices NOI) 9 See, e.g., 47 C.F.R. §§ 64.604(a)(3); 64.605. 10 Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123; E911 Requirements for IP-Enabled Service Providers, WC Docket No. 05-196, Second Report and Order and Order on Reconsideration, 24 FCC Rcd 791, 822, para. 68 (Dec. 19, 2008) (Second Internet-based TRS Order). 11 2009 TRS Waiver Order, 24 FCC Rcd at 14722, para. 2. 12 As noted in the 2009 TRS Order, several petitions have been filed by the Internet-based TRS industry regarding CPE portability. See 2009 TRS Order, 24 FCC Rcd at 14722, n.10. 13 See 47 C.F.R. § 64.604. 14 See, e.g., 2000 TRS Report & Order, 15 FCC Rcd at 5158, para. 39. The Interstate TRS Fund compensates relay providers for their reasonable costs of providing interstate TRS services and, presently, for Internet-based forms of TRS, including VRS and IP Relay, both intrastate and interstate TRS. See generally 2004 TRS Report & Order, 19 FCC Rcd at 12482-83, paras. 7-8. Federal Communications Commission DA 10-1235 3 services, it is not technologically feasible to meet the requirement or, in the case of VRS, because VRS is a video-based service and the communication is via sign language and not text.15 4. Most recently, in the 2009 TRS Waiver Order, the Commission extended certain waivers until July 1, 2010.16 These waivers were conditioned on the continued filing of annual reports, which were due April 16, 2010, addressing whether it is necessary for the waivers to remain in effect.17 In compliance with this directive, providers of VRS and IP Relay filed reports detailing their progress in meeting the waived requirements.18 We have reviewed these reports and conclude that it is appropriate to continue to extend these waivers. 5. Moreover, the Commission, in its First Internet-based TRS Order, adopted a uniform system for assigning users of Internet-based TRS ten-digit numbers that are linked to the North American Numbering Plan (NANP).19 Consistent with Commission rules, Internet-based TRS providers were obligated to comply with existing mandatory minimum standards under the new numbering regime.20 In the Second Internet-based TRS Order, the Commission waived certain rules for default providers that were unable to meet such standards. Specifically, a waiver was granted from the requirement to provide certain functionalities for newly-registered Internet-based TRS users who want to continue using CPE from their former default provider (i.e., port their equipment to a new default provider); this waiver was extended for six months in the 2009 TRS Waiver Order.21 The waiver applies in cases where the new default provider does not have access to the technical information about the CPE that would be necessary 15 These orders are cited below in our discussion of each waived mandatory minimum standard. See also 2009 TRS Waiver Order, 24 FCC Rcd at 14721-28, paras. 7-20 n. 26, 33, 40, 44, 48, 55 and 61 (addressing waivers of the VCO, HCO, call release, pay-per-call, types of calls, equal access to exchange carriers, STS, and speed dialing requirements, respectively). 16 Id., 24 FCC Rcd at 14721 , para. 1 (extending for six months the waivers of the one-line VCO, VCO-to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, equal access to interexchange carrier and STS requirements). We note that several VRS and IP Relay providers filed a request to extend and clarify the VRS and IP Relay waivers on November 19, 2009. See Hamilton Relay, Inc., AT&T Inc., CSDVRS, LLC, Sorenson Communications, Inc., Sprint Nextel Corporation, and Purple Communications, Inc, Request for Extension and Clarification of Various iTRS Waivers, CG Docket No. 03-123 (filed Nov. 19, 2009) (Provider Extension Request). We plan on addressing this request in a future proceeding. 17 Id. 18 See AT&T 2010 Annual Report on TRS Waivers (Apr. 16, 2010) (AT&T Report); CSDVRS, LLC, Annual Report on Waivers by CSDVRS, LLC (filed under CG Docket No. 10-51) (Apr. 16, 2010) (CSDVRS Report); Hamilton Relay, Inc., 2010 Annual Report to FCC Concerning Internet Relay, VRS and IP CTS (Apr. 16, 2010) (Hamilton Report); Healinc Telecom, Inc., 2010 Annual Mandatory Minimum Standards Waiver Compliance Report (Apr. 14, 2010) (Healinc Report); Purple Communications, Inc., Annual Report on Progress of Meeting Waived Requirements (filed under CG Docket No. 10-51) (Apr. 16, 2010) (Purple Report); Snap Telecommunications, Inc., Annual Report on Progress Towards Meeting Waived VRS Requirements (Apr. 16, 2010) (Snap Report); Sorenson Communications, Inc., VRS and IP Relay Waiver Requirements Report (Apr. 16, 2010) (Sorenson Report); Sprint Corporation, 2009 Annual Telephone Relay Services Report (Apr. 16, 2010) (Sprint Report). 19 Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123; E911 Requirements for IP-Enabled Service Providers, WC Docket No. 05-196, Report and Order and Further Notice of Proposed Rulemaking, 23 FCC Rcd 11591, 11592-93, para. 1 (June 24, 2008) (First Internet-based TRS Order). 20 Id, 23 FCC Rcd at 11593, para. 2. 21 2009 TRS Waiver Order, 24 FCC Rcd at 14728, para. 21. Federal Communications Commission DA 10-1235 4 in order to provide service in compliance with the standards.22 Such standards include operational requirements,23 emergency handling requirements,24 and point-to-point calling as clarified in the Second Internet-based TRS Order.25 6. The Commission held that the above waiver was necessary and in the public interest “so that Internet-based TRS providers may focus on ensuring that ten-digit numbering and E911 services function smoothly at this time of transition to the new ten-digit dialing system.”26 The Commission further held that the waiver had no effect on the requirement that all Internet-based TRS providers share necessary information to provide service to customers who port their numbers in from other providers.27 The Commission encouraged Internet-based TRS providers to work together to develop standards to comply with our rules.28 In the 2009 TRS Wavier Order, the Commission held that an extension of the waiver was in the public interest to allow time for the industry to developing standards for Internet-based TRS providers so they could comply with all mandatory minimum standards regardless of the type of CPE.29 III. DISCUSSION A. Waivers of TRS Mandatory Minimum Standards for VRS and IP Relay 7. One-line VCO, VCO-to-TTY, and VCO-to-VCO. One-line VCO is a type of traditional TTY-based TRS that can be used by persons with a hearing disability but who can speak.30 The VCO user speaks directly to the other party to the call, and the CA types the response back so the VCO user can read it in text. As a result, the CA does not voice any part of the conversation. The Commission waived this requirement for IP Relay providers because the voice leg of a VCO call could not be supported over the Internet with the necessary call quality.31 The Commission similarly waived this requirement for 22 See Second Internet-based TRS Order, 24 FCC Rcd at 822, para. 68, n.236 (citing 47 C.F.R. §§ 64.604(a)(3); 64.605). 23 47 C.F.R. §64.604(a)(3). 24 47 C.F.R. §64.605 25 See 47 C.F.R. §§ 64.604(a)(3); 64.605; Second Internet-based TRS Order, 24 FCC Rcd at 820, para. 65 (stating, “we clarify that all default providers must support the ability of VRS users to make point-to-point calls without the intervention of an interpreter. Second, we clarify that all providers must ensure that their devices are capable of making calls after a change in default provider, including point-to-point calls to other VRS users”). 26 See Second Internet-based TRS Order, 24 FCC Rcd at 822, para. 68. 27 Id. 28 Id. 29 2009 TRS Waiver Order, 24 FCC Rcd at 14729, para. 22. 30 See 64 C.F.R. § 64.601(27); 47 C.F.R. § 64.604(a)(3)(v). We note that the Commission has not waived the requirement that VRS and IP Relay providers provide two-line VCO. See Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CC Docket No. 98-67, CG Docket No. 03-123, Second Report and Order, Order on Reconsideration, and Notice of Proposed Rulemaking, 18 FCC Rcd 12379, 12404-05, at paras. 35-36 (2003) (2003 TRS Report & Order). 31 2009 TRS Waiver Order, 24 FCC Rcd at 14725, para. 8 (extending waiver until July 1, 2010); see also IP Relay Declaratory Ruling & Second FNPRM, 17 FCC Rcd at 7789-90, para. 32 (waiving VCO requirement for IP Relay); Provision of Improved Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, Order on Reconsideration, CC Docket 98-67, 18 FCC Rcd 4761, 4766-68, at paras. 13-18 (2003) (IP Relay Order on Reconsideration) (extending waiver until January 1, 2008); Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123, Order, 22 FCC Rcd 21869 (2007) (2007 TRS Wavier Order) (extending waiver (continued....) Federal Communications Commission DA 10-1235 5 VRS.32 A VCO-to-TTY call allows a relay conversation to take place between a VCO user and a TTY user; a VCO-to-VCO call allows a relay conversation to take place between two VCO users.33 Consistent with its treatment of the VCO requirement, the Commission waived these requirements for VRS and IP Relay.34 8. We extend the waivers of these requirements for one year. We note that the most recent annual waiver reports reflect that VRS and IP Relay providers cannot provide these services because the Internet cannot support the voice leg of a VCO call with the necessary call quality.35 These waivers are again conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waivers to remain in effect, and whether a technical fix is imminent.36 9. One-line HCO, HCO-to-TTY, and HCO-to-HCO. One-line HCO is a type of traditional TTY-based TRS that can be used by persons with a speech disability but who can hear. 37 The HCO user types what he or she wishes to say to the called party, and the CA voices what the HCO user has typed. The HCO user then listens to what the called party says in response. As a result, the CA does not type any part of the conversation. For the same reason the Commission waived the VCO requirement for IP Relay, it did so with respect to the HCO requirement.38 The Commission similarly waived this requirement for VRS.39 An HCO-to-TTY call allows a relay conversation to take place between a HCO user and a TTY user; an HCO-to-HCO call allows a relay conversation to take place between two HCO (continued from previous page) until January 1, 2009); Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, CG Docket No. 03-123, Order, 23 FCC Rcd 18334, 18336, para. 5 (CGB 2008) (2008 TRS Waiver Order) (extending waiver until January 1, 2010). 32 Id.; see also 2004 TRS Report & Order, 19 FCC Rcd at 12527, para 135 (waiving VCO requirement for VRS until January 1, 2008); 2007 TRS Waiver Order, 22 FCC Rcd at 21872, para. 7 (extending waiver until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18336, para. 5 (extending waiver until January 1, 2010). 33 2003 TRS Report & Order, 18 FCC Rcd at 12403-04, paras. 33-34. 34 2008 TRS Waiver Order, 23 FCC Rcd at 18337, para. 7 (extending waiver until January 1, 2010); see also 2003 TRS Report & Order., 18 FCC Rcd at 12404-05, para. 36 (waiving VCO-to-TTY and VCO-to-VCO requirement for VRS and IP Relay until January 1, 2008); 2007 TRS Waiver Order, 22 FCC Rcd at 21872, para. 7 (extending waiver until January 1, 2009). 35 See AT&T Report at 2; CSDVRS Report at 3; Hamilton Report at 4-5; Purple Report at 4; Snap Report at 10-11; Sprint Report at 2-3, 6-7. 36 See para. 4, supra. 37 See 64 CFR § 64.604(9); 47 C.F.R. § 64.604(a)(3)(v). We note that the Commission has not waived the requirement that VRS and IP Relay providers provide two-line HCO. See 2003 TRS Report & Order, 18 FCC Rcd at 12404-05, paras. 35-36; note 16, supra. 38 2009 TRS Waiver Order, 24 FCC Rcd at 14725, para. 10; see also IP Relay Order on Reconsideration, 18 FCC Rcd at 4767-68, paras. 15-18 (waiving HCO requirement for IP Relay until January 1, 2008); 2007 TRS Waiver Order, 22 FCC Rcd at 21872, para. 8 (extending waiver until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18337, para.7 (extending waiver until January 1, 2010). 39 Id.; see also 2004 TRS Report & Order, 19 FCC Rcd at 12527, para 135 (waiving HCO requirement for VRS until January 1, 2008); 2007 TRS Waiver Order, 22 FCC Rcd at 21872, para. 9 (extending waiver until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18337, para. 7, (extending waiver until January 1, 2010). Federal Communications Commission DA 10-1235 6 users.40 Consistent with its treatment of the HCO requirement, the Commission waived these requirements for VRS and IP Relay.41 10. Consistent with our treatment of VCO, and for the same reasons, we extend the waivers of these requirements for one year. We also note that the most recent annual waiver reports reflect that VRS and IP Relay providers cannot provide these services.42 These waivers are also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waivers to remain in effect.43 11. Call Release. Call release allows a CA to set up a TTY-to-TTY call that, once established, does not require the CA to relay the conversation.44 In other words, this feature allows the CA to sign-off or be “released” from the telephone line, without triggering a disconnection between two TTY users, after the CA connects the originating TTY caller to the called party’s TTY through, e.g., a business switchboard. The Commission waived this requirement for VRS and IP Relay.45 12. We extend the waiver of this requirement for one year due to technological infeasibility. This conclusion is supported by the providers’ annual waiver reports, which reflect that the Internet leg of the call (via video or text) cannot support call release functionality.46 This waiver is also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waiver to remain in effect.47 13. Pay-Per-Call (900) calls. Pay-per-call (900) calls are calls that the person making the call pays for at a charge greater than the basic cost of the call.48 The Commission waived this requirement for VRS and IP Relay.49 40 2003 TRS Report & Order, 18 FCC Rcd at 12403, paras. 31-32. 41 Id., 18 FCC Rcd at 12404-05, para. 36 (waiving HCO-to-TTY and HCO-to-HCO requirement for VRS and IP Relay until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18337, para. 7, (extending waiver until January 1, 2010). 42 See note 18, supra. 43 See para. 4, supra. 44 See 2003 TRS Report & Order, 18 FCC Rcd at 12418-19, paras. 68-69 (requiring call release as a TRS feature); 47 C.F.R. § 64.604(a)(3)(vi). 45 2009 TRS Waiver Order, 24 FCC Rcd at 14726, para. 12; see also 2007 TRS Waiver Order, 22 FCC Rcd at 21873, para. 11 (extending waiver until January 1, 2009); 2003 TRS Report & Order, 18 FCC Rcd at 12421, para. 76 (waived until January 1, 2008). 46 See AT&T Report at 3; Hamilton Report at 6; Purple Report at 3; Snap Report at 8-9; Sorenson Report at 7; Sprint Report at 4, 8. They generally suggest that this requirement is not necessary because users should be able to make point-to-point calls with the ten-digit number dialing pursuant to the Commission’s numbering requirement. 47 See para. 4, supra. 48 See 47 C.F.R. § 64.604(a)(3)(iv). 49 2009 TRS Wavier Order, 24 FCC Rcd at 14726, para. 14; see also IP Relay Order on Reconsideration, 18 FCC Rcd at 4766-68, paras 13-18 (waiving this requirement for IP Relay until January 1, 2008); 2004 TRS Report & Order, 19 FCC Rcd at 12525-26, paras. 130-32 (extending waiver of this requirement for VRS until January 1, 2008); 2007 TRS Waiver Order, 22 FCC Rcd at 21874, para. 13 (extending waiver until January 1, 2009); 2008 TRS Wavier Order, 23 FCC Rcd at 18338, para. 11 (extending waiver until January 1, 2010); see also Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, Order, CC Docket No. 98-67, 17 FCC Rcd 157, 164, at para. 19 (Dec. 31, 2001) (2001 VRS Waiver Order) (Common Carrier Bureau). Federal Communications Commission DA 10-1235 7 14. We extend the waiver of this requirement for VRS and IP Relay for one year. The providers’ annual waiver reports reflect there is still no billing mechanism available to handle the charges associated with pay-per-call calls.50 This waiver is also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waiver to remain in effect.51 15. Types of Calls (Operated Assisted Calls and Long Distance Calls). Commission rules require TRS providers to handle any type of call normally handled by common carriers.52 The requirement that VRS providers offer operator-assisted calls and bill certain types of calls to the end user was waived because providers could not determine if a VRS call was local or long distance.53 VRS providers are required to allow calls to be placed using calling cards and/or provide free long distance during the waiver period.54 In the 2008 TRS Waiver Order, we also waived, on our own motion, this requirement for IP Relay “as long as the providers allow calls to be placed using calling cards and/or to provide free long distance calls.”55 16. We extend the waiver of this requirement for VRS and IP Relay for one year. The providers’ annual waiver reports reflect that it remains technologically infeasible for VRS providers to offer operator-assisted calls and to bill for certain types of long distance calls because one leg of the VRS call is transmitted over the Internet.56 Although we noted in the 2008 TRS Waiver Order that providers will be able to determine the geographic location of both parties to the call as a result of the ten-digit numbering requirements, providers continue to report that they cannot meet the types of calls requirement because it remains impractical for providers to offer operator-assisted calls or to bill for long distance calls.57 We therefore waive this requirement for VRS and IP Relay for one year as long as providers allow calls to be placed using calling cards and/or provide free long distance calls. This waiver is also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waiver to remain in effect.58 17. Equal Access to Interexchange Carriers. The TRS rules require that providers offer TRS users their interexchange carrier of choice to the same extent that such access is provided to voice users.59 The Commission has waived this requirement for VRS providers, noting that it was not possible to determine if a call is long distance and, in any event, the providers could not automatically route the calls 50 AT&T Report at 1; CSDVRS Report at 6; Purple Report at 2; Hamilton Report at 5; Snap Report at 6; Sorenson Report at 3, 6; Sprint Report at 2, 6. 51 See para. 4, supra. 52 See 47 C.F.R. § 64.604(a)(3). 53 2009 TRS Waiver Order, 24 FCC Rcd at 14727, para. 17; see also 2001 VRS Waiver Order, 17 FCC Rcd at 161, paras. 9-10; 2004 TRS Report & Order, 19 FCC Rcd at 12521, paras. 113-15; 2007 TRS Waiver Order, 22 FCC Rcd at 21874, para. 15 (extending waiver until January 1, 2009); see also 2007 TRS Waiver Order, 22 FCC Rcd at 21874, para. 14 n.44; 2008 TRS Waiver Order, 23 FCC Rcd at 18338, para. 13 (extending waiver until January 1, 2010). 54 2001 VRS Waiver Order, 17 FCC Rcd at 161, para. 10; 2004 TRS Report & Order, 19 FCC Rcd at 12521, para. 115. 55 2008 TRS Wavier Order, 23 FCC Rcd at 18338, para. 12 n.40. 56 CSDVRS Report at 7; Snap Report at 2; Sorenson Report at 2; Sprint Report at 2, 5. 57 Snap Report at 2; Sprint Report at 2, 5. 58 See para. 4, supra. 59 See 47 C.F.R. § 64.604(b)(3); see also 2003 TRS Report & Order, 18 FCC Rcd at 12413-15, paras. 54-61. This requirement is also called the “carrier of choice” requirement. Federal Communications Commission DA 10-1235 8 to the caller’s long distance carrier of choice.60 The Commission also noted that this waiver was contingent on VRS providers providing long distance services free of charge to the caller.61 The Commission waived this requirement for IP Relay indefinitely.62 18. We extend the waiver of this requirement for VRS for one year. The providers’ annual waiver reports again reflect that because they cannot determine whether a particular call is local or long distance, they cannot offer carrier of choice but instead do not charge consumers for long distance.63 Based on the record, we therefore extend this waiver for VRS for one year as long as the providers provide free long distance calls. This waiver is also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waiver to remain in effect.64 Providers should specifically address the effect of the numbering and registered location requirements on the continuing need for this waiver. 19. Speech-to-Speech. In the 2000 TRS Report & Order, the Commission recognized STS as a form of TRS and required that it be offered as a mandatory service.65 The Commission waived this requirement indefinitely for VRS,66 noting that STS is a speech-based service, whereas VRS is a visual service using interpreters to interpret in sign language over a video connection.67 The requirement for IP Relay is waived until July 1, 2010, because of technical difficulties with respect to voice-initiated calls and the Internet.68 20. We extend the waiver of this requirement for IP Relay for one year. Providers continue to report that this service, like the VCO and HCO services, cannot be provided via IP Relay because of erratic voice quality.69 This waiver is also conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waiver to remain in effect.70 60 2009 TRS Waiver Order, 24 FCC Rcd at 14727, para. 18; see also 2004 TRS Report & Order, 19 FCC Rcd at 12524-25, paras. 125-27 (waiving the requirement until January 1, 2008). 2007 TRS Waiver Order, 22 FCC Rcd at 21874-75, paras. 16-17 (extending waiver until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18339, para. 15 (extending waiver until January 1, 2010). 61 2009 TRS Waiver Order, 24 FCC Rcd at 14727-8, para. 18. 62 IP Relay Declaratory Ruling & Second FNPRM, 17 FCC Rcd at 7789, para. 31. 63 AT&T Report at 2; CSDVRS Report at 7; Purple Report at 1; Snap Report at 4; Sorenson Report at 2; Sprint Report at 5. 64 See para. 4, supra. 65 2000 TRS Report & Order, 15 FCC Rcd at 5148-51, paras. 14-20. STS allows persons with speech disabilities to communicate with voice telephone users through the use of specially trained CAs who understand the speech patterns of persons with disabilities and can repeat the words spoken by that person. See 47 C.F.R. § 64.601(19). 66 2004 TRS Report & Order, 19 FCC Rcd at 12526-27, paras. 134-35 (waiving indefinitely STS requirement for VRS). 67 Id., 19 FCC Rcd at 12528, para. 139. 68 2009 TRS Wavier Order, 24 FCC Rcd at 14728, para. 20; IP Relay Order on Reconsideration, 18 FCC Rcd at 4766-67, paras. 13-14 (waiving STS requirement for IP Relay until January 1, 2008); see also 2007 TRS Waiver Order, 22 FCC Rcd at 21875, para. 19 (extending waiver until January 1, 2009); 2008 TRS Waiver Order, 23 FCC Rcd at 18340, para. 17 (extending waiver until January 1, 2010). 69 AT&T Report at 2; Hamilton Report at 5; Sorenson Report at 6; Sprint Report at 2. 70 See para. 4, supra. Federal Communications Commission DA 10-1235 9 B. Waiver for Default Providers Using Other Providers’ CPE 21. We extend the waiver of certain mandatory minimum standards for default Internet-based TRS providers that are unable to meet such standards for newly-registered Internet-based TRS users who port their customer premises equipment (CPE) from a former default provider, in those instances where the new default provider does not have access to the technical information about such CPE that would be necessary in order to comply with these standards.71 Specifically, we extend the waiver for operational requirements,72 emergency handling requirements,73 and point-to-point calling associated with such porting. As discussed above, the Commission has encouraged Internet-based TRS providers to work together to develop industry-wide standards that will facilitate compliance with our rules; however, no such standards have been developed.74 22. Accordingly, consistent with our rationale in the Second Internet-based TRS Order and the 2009 TRS Order, we find an extension of our waiver is in the public interest to allow more time for the industry to work on developing standards to enable Internet-based TRS providers to comply with all mandatory minimum standards regardless of the type of CPE used to access their services. We extend this waiver until July 1, 2011, or until the Commission addresses pending petitions regarding CPE portability, whichever comes first.75 IV. ORDERING CLAUSES 23. Accordingly, IT IS ORDERED that, pursuant to sections 151, 225, and 251(e) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 225, and 251(e), and sections 0.91, 0.141, 0.291, 0.361, and 1.3 of the Commission’s rules, 47 C.F.R. §§ 0.91, 0.141, 0.291, 0.361, and 1.3, this ORDER IS ADOPTED. 24. IT IS FURTHER ORDERED that, for VRS, the waivers of the one-line VCO, VCO-to- TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls, types of calls, and equal access to interexchange carrier requirements are hereby extended for one year until July 1, 2011, conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waivers to remain in effect. 25. IT IS FURTHER ORDERED that, for IP Relay, the waivers of the one-line VCO, VCO- to-TTY, and VCO-to-VCO; one-line HCO, HCO-to-TTY, and HCO-to-HCO; call release; pay-per-call (900) calls; types of calls, and STS requirements are hereby extended for one year until July 1, 2011, conditioned on the filing of a report, due April 16, 2011, addressing whether it is necessary for the waivers to remain in effect. 26. IT IS FURTHER ORDERED that, the waiver of certain mandatory minimum standards for default Internet-based TRS providers as set forth in the Second Internet-based TRS Order is hereby extended for one year until July 1, 2011, or the Commission’s action, whichever is earlier. 27. IT IS FURTHER ORDERED that this Order shall be effective upon release. 71 See para. 5, note 21, supra. See also VRS Structure and Practices NOI at paras. 34-35. 72 47 C.F.R. §64.604(a)(3). 73 47 C.F.R. §64.605 74 See supra paras. 5-6; see also 2009 TRS Order, 24 FCC Rcd at 14728, n.68. 75 We emphasize that the waiver extended in this Order is limited to the mandatory minimum standards set forth in the Second Internet-based TRS Order. See Second Internet-based TRS Order, 24 FCC Rcd at 822, para. 68 (citing 47 C.F.R. §§ 64.604(a)(3), 64.605); see also 2009 TRS Order, 24 FCC Rcd at 14729, n.69. Federal Communications Commission DA 10-1235 10 28. To request materials in accessible formats (such as Braille, large print, electronic files, or audio format), send an e-mail to fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at (202) 418-0530 (voice) or (202) 418-0432 (TTY). This Order can also be downloaded in Word and Portable Document Formats (PDF) at http://www.fcc.gov/cgb/dro. FEDERAL COMMUNICATIONS COMMISSION Joel Gurin, Chief Consumer and Governmental Affairs Bureau Sharon Gillett, Chief Wireline Competition Bureau