Federal Communications Commission DA 10-779
Before the
Federal Communications Commission
Washington, D.C.  20554
In the Matter of
Universal Service Contribution Methodology
Request for Review by inContact, Inc. of a 
Decision by Universal Service Administrator
)
)
)
)
)
)
WC Docket No. 06-122
ORDER
Adopted:  May 7, 2010 Released:  May 7, 2010
By the Acting Chief, Telecommunications Access Policy Division, Wireline Competition Bureau:
1. In this order, we deny as procedurally defective a request for review of a decision by the 
Universal Service Administrative Company (USAC) filed by inContact, Inc. (inContact).1 We also deny 
as moot inContact’s request for waiver.2
2. Pursuant to the Commission’s rules, requests for review of USAC decisions must be filed 
with the Commission within sixty days of the decision.3 inContact seeks review of a January 23, 2009 
invoice from USAC.4 Because the USAC decision was made on January 23, 2009, inContact was 
required to file a request for review by March 24, 2009.  inContact, however, did not file its appeal until 
April 13, 2009, more than 20 days late.
3. inContact also requests “a waiver of the rules requiring contributors to first dispute 
USAC’s assessments with USAC.”5 inContact is incorrect in stating that parties seeking redress from 
USAC decisions must file an appeal with USAC before coming to the Commission.  Pursuant to the 
Commission’s rules, parties may seek review of USAC decisions with either USAC or the Commission, 
but there is no requirement that parties first go to USAC before requesting review from the Commission.6  
As such, we deny as moot inContact’s request for waiver.
4. ACCORDINGLY, IT IS ORDERED, pursuant to sections 0.91, 0.204(b), 0.291, 54.720, 
and 54.722(a) of the Commission’s rules, 47 C.F.R. §§ 0.91, 0.291, 54.720, and 54.722(a), that the
request for review of the decision by the Universal Service Administrative Company filed by inContact, 
Inc. IS DENIED.
5. IT IS FURTHER ORDERED, pursuant to sections 0.91, 0.204(b), 0.291, 1.3, 54.720, and 
54.722(a) of the Commission’s rules, 47 C.F.R. §§ 0.91, 0.291, 1.3, 54.720, and 54.722(a), that the
request for waiver IS DISMISSED as moot.
  
1 Petition for Special Relief and Waiver by inContact, Inc. of a Decision of Universal Service Administrator (filed 
Apr. 13, 2009) (Request for Review).  Although inContact frames its filing as a petition for special relief and waiver, 
the petition is actually a request for review of an action taken by USAC pursuant to sections 54.719 through 54.725 
of the Commission’s rules.  See 47 C.F.R. §§ 54.719–54.725.
2 Request for Review at 16.
3 47 C.F.R. § 54.720(a).
4 Request for Review at 4.
5 Id. at 16.
6 47 C.F.R. § 54.720.
Federal Communications Commission DA 10-779
2
6. IT IS FURTHER ORDERED, pursuant to section 1.102(b)(1) of the Commission’s rules, 
47 C.F.R. §1.102(b)(1), that this order SHALL BE EFFECTIVE upon release.
FEDERAL COMMUNICATIONS COMMISSION
Jennifer K. McKee
Acting Chief
Telecommunications Access Policy Division
Wireline Competition Bureau