Federal Communications Commission DA 12-687
Before the
Federal Communications Commission
Washington, D.C.  20554
In the Matter of
Structure and Practices of the Video Relay Service 
Program
Telecommunications Relay Services and Speech-
to-Speech Services for Individuals with Hearing 
and Speech Disabilities
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CG Docket No. 10-51
CG Docket No. 03-123
ORDER 
Adopted:  April 30, 2012 Released:  April 30, 2012
By the Acting Chief, Consumer and Governmental Affairs Bureau:
1. Under section 64.604(c)(5)(iii)(E) and (H) of the Commission’s rules,1 the Interstate 
Telecommunications Relay Services (TRS) Fund (Fund) administrator2 is required to file TRS payment 
formulas and revenue requirements with the Commission on May 1 of each year, to be effective the 
following July 1.   In this Order, the Consumer and Governmental Affairs Bureau, pursuant to delegated 
authority,3 waives this May 1, 2012 Fund administrator filing requirement for video relay service (VRS) 
payment formulas and revenue requirements pending further guidance.  As indicated in the 2011 TRS 
Rate Order for VRS, we anticipate that the current interim rates will remain in place pending the 
completion of the current proceeding on reforming the structure and practices in the VRS market.4
2. Generally, the Commission’s rules may be waived for good cause shown.5 The Commission 
may exercise its discretion to waive a rule where the particular facts make strict compliance inconsistent 
with the public interest.6 In addition, the Commission may take into account considerations of hardship, 
equity, or more effective implementation of overall policy on an individual basis.7 Waiver of the 
  
1 47 C.F.R. § 64.604(c)(5)(iii)(E), (H).
2 The Fund administrator currently is the Rolka Loube Saltzer Associates (RLSA).
3 See 47 C.F.R. §§ 0.141, 0.361.
4 Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech 
Disabilities; CG Docket No. 03-123; Structure and Practices of the Video Relay Service Program; CG Docket No. 
10-51 Order, 26 FCC Rcd 9972, 9980-81, ¶23 (2011) (“We adopt the current interim rates and compensation 
structure for VRS to be effective until the Commission completes its review of the compensation method and market 
structure for VRS”).  See also Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51,
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech 
Disabilities, CG Docket No. 03-123, Further Notice of Proposed Rulemaking, 26 FCC Rcd 17367 (2011).
5 47 C.F.R. § 1.3 (“Any provision of the rules may be waived by the Commission on its own motion . . . if good 
cause therefor is shown”).
6 Northeast Cellular Telephone Co. v. FCC, 897 F.2d 1164, 1166 (D.C. Cir. 1990).
7 WAIT Radio v. FCC, 418 F.2d 1153, 1159 (D.C. Cir. 1969); Northeast Cellular, 897 F.2d at 1166.
Federal Communications Commission DA 12-687
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Commission’s rules is therefore appropriate only if special circumstances warrant a deviation from the 
general rule, and such a deviation will serve the public interest.8
3. As noted above, the Commission is currently considering an appropriate rate structure for 
VRS, and we anticipate retaining the current interim rates pending the conclusion of that proceeding.   In 
this context, we find that requiring the Fund administrator to meet the May 1, 2012 filing deadline for 
VRS payment formulas and revenue requirements would impose an undue burden on the Fund 
administrator.  We therefore extend the May 1, 2012 Fund administrator filing requirement for VRS 
payment formulas and revenue requirements pending further guidance.  
4. Accordingly, IT IS ORDERED that, pursuant to sections 4(i)–(j), 225, and 303(r) of the 
Communications Act of 1934, as amended, 47 U.S.C. §§ 154(i)–(j), 225, and 303(r), and sections 0.361, 
1.3, and 64.604(c)(5)(iii) of the Commission’s rules, 47 C.F.R. §§ 0.361, 1.3, and 64.604(c)(5)(iii), this 
Order IS ADOPTED.
5. IT IS FURTHER ORDERED that the Fund administrator’s May 1, 2012 filing deadline for 
VRS payment formulas and revenue requirements, pursuant to section 64.604(c)(5)(iii)(E) and (H) of the 
Commission’s rules, 47 C.F.R. § 64.604(c)(5)(iii)(E), (H), IS EXTENDED as provided herein.
FEDERAL COMMUNICATIONS COMMISSION
Kris Anne Monteith
Acting Chief
Consumer and Governmental Affairs Bureau
 
  
8 Northeast Cellular, 897 F.2d at 1166.