PUBLIC NOTICE
Federal Communications Commission
445 12th St., S.W.
Washington, D.C. 20554
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
DA 13-1353
June 11, 2013
FCC’S PUBLIC SAFETY & HOMELAND SECURITY BUREAU ANNOUNCES THAT 
PUBLIC SAFETY ANSWERING POINTS WISHING TO REPORT 
COMMUNICATIONS OUTAGES DIRECTLY TO THE COMMISSION CAN NOW DO 
SO BY EMAIL: 
psapreport@fcc.gov
To enhance the channels available for Public Safety Answering Points (PSAPs) to 
provide information on service outages and related issues to the Federal Communications 
Commission (FCC), beginning on June 11, 2013, the FCC will establish an email address 
“psapreport@fcc.gov” for PSAPs to provide such information.  PSAPs may continue to contact 
the FCC’s Operations Center, which is staffed 24/7, at any time by calling (202) 418-1122.   
When PSAPs lose commercial service and/or experience other types of outages that 
compromise, if not completely eliminate, their ability to communicate with the public, public 
safety is seriously jeopardized.  In compliance with the FCC’s statutory obligation to ensure that 
our nation’s communications networks promote safety of life and property, this measure will 
improve the Commission’s ability to provide assistance to PSAPs.  
PSAPs that choose to report information to the FCC by email are encouraged to include 
contact information, a description of the nature of the outage, and a description of any assistance 
requested.
For further information, please contact John Healy, Associate Chief, Cybersecurity and 
Communications Reliability Division, at (202) 418-2448 or john.healy@fcc.gov,  or Tim Perrier, 
Assistant Chief, Operations and Emergency Management Division, at (202) 418-1190 or 
timothy.perrier@fcc.gov.