PUBLIC NOTICE
Federal Communications Commission
445 12
th
Street, S.W.
Washington, D.C. 20554
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
DA 14-354
Released:  March 14, 2014
ACCESSIBILITY RECORDKEEPING COMPLIANCE AND
CONTACT INFORMATION REPORTING REQUIREMENTS FOR ENTITIES SUBJECT TO
SECTIONS 255, 716, AND 718 OF THE COMMUNICATIONS ACT
The Federal Communications Commission (FCC or Commission) reminds service providers and 
equipment manufacturers that are subject to Section 255, 716, or 718 of the Communications Act
1
of their 
obligation to maintain records of the efforts they take to implement these accessibility requirements.
2
  The 
Commission also reminds these entities of their obligation to file their annual recordkeeping certifications
and required contact information by April 1, 2014,
3
in the “Recordkeeping Compliance Certification and 
Contact Information Registry” (RCCCI Registry), a web-based system designed to facilitate compliance 
with these obligations under Section 717 of the Communications Act.
4
  Specifically, as discussed more 
fully below, covered entities must complete, submit, and maintain the following three pieces of 
information in the RCCCI Registry to comply with the Commission’s rules:
(1) annual recordkeeping compliance certifications; 
(2) current contact information for consumers; and 
(3) current U.S. agent for service contact information.
5
Background
Section 255 of the Communications Act requires telecommunications service providers and 
equipment manufacturers to ensure that their services and equipment are accessible to individuals with 
disabilities, if readily achievable.
6
  In 2007, the Commission adopted rules to extend these accessibility 
obligations to interconnected voice over Internet protocol (VoIP) service providers and equipment 
                                                     
1
47 U.S.C. §§ 255, 617, 619.  See also 47 C.F.R. Part 6, Part 7, and Part 14.
2
47 U.S.C. § 618(a)(5)(A).  See also 47 C.F.R. §§ 14.30(b), 14.31(a).
3
47 C.F.R. § 14.31(b)(3).
4
47 U.S.C. § 618.  See also 47 C.F.R. § 14.31(b).
5
Filing one or two, but not all three of these items may subject the covered entity to enforcement action. All three 
items must be properly filed to comply with 47 C.F.R. § 14.31(b). 
6
47 U.S.C. § 255; 47 C.F.R. Part 6 and Part 7.  See also Implementation of Sections 255 and 251(a)(2) of the 
Communications Act of 1934, as enacted by the Telecommunications Act of 1996, WT Docket No. 96-198, Report 
and Order and Further Notice of Inquiry, 16 FCC Rcd 6417 (1999).  
2manufacturers.
7
  The Twenty-First Century Communications and Video Accessibility Act of 2010
8
(CVAA) added additional accessibility obligations to the Communications Act by, among other things, 
adding new Sections 716, 717, and 718 as follows:
? Section 716 requires providers of advanced communications services and manufacturers of 
equipment used for those services to ensure that such services and equipment are accessible 
to and usable by individuals with disabilities, unless doing so is not achievable.
9
? Section 717 addresses the recordkeeping and enforcement obligations of service providers 
and equipment manufacturers that are subject to Sections 255, 716, and 718.
10
? Section 718 requires manufacturers of telephones used with public mobile services and 
providers of mobile service to ensure that the functions of the Internet browser that they 
include or arrange to be included in such telephones are accessible to and usable by 
individuals who are blind or have a visual impairment, unless doing so is not achievable.
11
  
On October 7, 2011, the Commission adopted rules to implement Sections 716 and 717 and 
sought comment on proposed rules to implement Section 718 and related matters.
12
  Since January 30, 
2012, the effective date of the Commission’s rules implementing Section 716, covered entities have been 
required to take accessibility into consideration as early as possible during the design or redesign process 
for new and existing equipment and services and to begin taking steps to ensure that equipment and 
services are accessible to and usable by individuals with disabilities.
13
  Advanced communications 
                                                     
7
See Implementation of Sections 255 and 251(a)(2) of the Communications Act of 1934, as Enacted by the 
Telecommunications Act of 1996: Access to Telecommunications Service, Telecommunications Equipment and 
Customer Premises Equipment by Persons with Disabilities; Telecommunications Relay Services and Speech-to-
Speech Services for Individuals With Hearing and Speech Disabilities, Report and Order, 22 FCC Rcd 11275 
(2007).  
8
Pub. L. No. 111-260, 124 Stat. 2751 (2010); as amended by Pub. L. No. 111-265, 124 Stat. 2795 (2010) (technical 
corrections to the CVAA).
9
47 U.S.C. § 617.  “Advanced communications services” means interconnected VoIP service, non-interconnected 
VoIP service, electronic messaging service, and interoperable video conferencing service.  47 U.S.C. § 153(1).  
However, the requirements of Section 716 do not apply to any equipment or services, including interconnected VoIP 
service, that were subject to the requirements of Section 255 of the Communications Act on October 7, 2010, and 
such services and equipment remain subject to the requirements of Section 255.  47 U.S.C. § 617(f).  “Achievable” 
means with reasonable effort or expense, as determined by the Commission.  47 U.S.C. § 617(g).
10
47 U.S.C. § 618. 
11
47 U.S.C. § 619.
12
See Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First 
Century Communications and Video Accessibility Act of 2010; Amendments to the Commission’s Rules 
Implementing Sections 255 and 251(a)(2) of the Communications Act of 1934, as Enacted by the 
Telecommunications Act of 1966; Accessible Mobile Phone Options for People who are Blind, Deaf-Blind, or Have 
Low Vision, CG Docket No. 10-213, WT Docket No. 96-198, CG Docket No. 10-145, Report and Order and Further 
Notice of Proposed Rulemaking, 26 FCC Rcd 14557 (2011) (ACS Report and Order and ACS FNPRM).  See also 47 
C.F.R. Part 14.
13
ACS Report and Order, 26 FCC Rcd at 14602, ¶ 108.  
3services and equipment offered in interstate commerce after October 8, 2013, must be accessible, unless 
doing so is not achievable.
14
On April 26, 2013, the Commission adopted rules to implement Section 718 of the 
Communications Act.
15
  Since October 8, 2013, manufacturers of telephones used with public mobile 
services and providers of mobile service have been required to ensure that the functions of the Internet 
browser that they include or arrange to be included in such telephones are accessible to and usable by 
individuals who are blind or have a visual impairment, unless doing so is not achievable.
16
  
Recordkeeping Requirements
Since January 30, 2013, entities subject to Sections 255, 716, and 718 have been required to 
maintain, in the ordinary course of business and for a reasonable period, records of the efforts they have 
taken to implement Sections 255, 716, and 718, including the following:
? information about the manufacturer's or provider's efforts to consult with individuals with 
disabilities;
? descriptions of the accessibility features of its products and services; and
? information about the compatibility of such products and services with peripheral devices or 
specialized customer premise equipment commonly used by individuals with disabilities to 
achieve access.
17
Recordkeeping Compliance Certification and Contact Information Reporting Requirements
By April 1 of each year, an officer of each entity that is subject to Section 255, 716, or 718 must 
submit to the Commission a certification that records are being kept in accordance with the 
Communications Act.
18
  The certificate must state that the manufacturer or service provider, as applicable, 
has established operating procedures that are adequate to ensure compliance with the recordkeeping rules 
and that it is keeping records accordingly.
19
  The certificate must be supported with an affidavit or 
declaration under penalty of perjury, signed and dated by the authorized officer of the company with 
personal knowledge of the representations provided in the company's certification, verifying the truth and 
accuracy of the information therein.
20
                                                     
14
CVAA, § 104(b); ACS Report and Order, 26 FCC Rcd at 14602, ¶ 110.  
15
See Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First 
Century Communications and Video Accessibility Act of 2010; Amendments to the Commission’s Rules 
Implementing Sections 255 and 251(a)(2) of the Communications Act of 1934, as Enacted by the 
Telecommunications Act of 1966; Accessible Mobile Phone Options for People who are Blind, Deaf-Blind, or Have 
Low Vision, CG Docket No. 10-213, WT Docket No. 96-198, CG Docket No. 10-145, Second Report and Order, 28 
FCC Rcd 5957 (2013) (Second Report and Order).  See also 47 C.F.R. §§ 14.60-14.61.
16
CVAA, § 104(b).
17
47 U.S.C. § 618(a)(5)(A).  See also 47 C.F.R. §§ 14.30(b), 14.31(a).
18
47 U.S.C. § 618(a)(5)(B).  See also 47 C.F.R. § 14.31(b).
19
47 C.F.R. § 14.31(b)(1).
20
47 C.F.R. § 14.31(b)(1).  If the manufacturer or service provider is an individual, the individual must sign. In the 
case of a partnership, one of the partners must sign on behalf of the partnership.  In cases where the manufacturer or 
service provider is, for example, an unincorporated association or other legal entity that does not have an officer or 
4The certificate must also identify the name and contact details of the person (or persons) within 
the company who is authorized to resolve complaints
21
and the agent designated for service of informal 
and formal complaints alleging violations of Sections 255, 716, and 718 of the Communications Act or 
the Commission’s accessibility rules.
22
  Contact information shall include, for the manufacturer or the 
service provider, a name or department designation, business address, telephone number, and, if available, 
TTY number, facsimile number, and e-mail address.
23
  The certificate must be updated when necessary to 
keep the contact information current.
24
RCCCI Registry 
The Consumer and Governmental Affairs Bureau (CGB) has established the RCCCI Registry, a 
web-based system, as the sole means for filing annual recordkeeping compliance certifications and 
contact information, and for updating that contact information as needed.
25
To submit a recordkeeping certification or to enter or update contact information in compliance 
with the Commission’s rules, go to https://apps.fcc.gov/rccci-registry/.  Follow the instructions provided 
on the website for submitting certifications and contact information.  
                                                                                                                                                                          
partner, or its equivalent, the certification must be signed by a person with authority to sign on behalf of the 
association or entity.
21
The Commission makes the contact information for the person(s) within the company available on the 
Commission’s website at http://apps.fcc.gov/rccci-search/search.action to facilitate consumers’ ability to 
communicate directly with equipment manufacturers and service providers about accessibility issues or concerns.  
This contact information will also be used by the Commission for the purpose of contacting a company to facilitate 
resolution of an accessibility issue when a consumer files a request for dispute assistance with the Commission.  The 
Commission also encourages covered entities to clearly and prominently identify their points of contact for 
accessibility matters in, among other places, their company websites, directories, manuals, brochures, and other 
promotional materials.
22
47 C.F.R. § 14.31(b)(2).  This contact information will be used by the Commission’s Enforcement Bureau to serve 
informal and formal complaints.  We note that the regulations implementing Section 255 previously required that 
covered service providers and equipment manufacturers designate an agent or agents for service of informal and 
formal complaints received by the Commission.  47 C.F.R. §§ 6.18(b), 7.18(b).  Those requirements ended on 
October 8, 2013.  47 C.F.R. §§ 6.16, 7.16.  Contact information for designated agents for entities subject to Section 
255, along with recordkeeping certifications and other contact information requirements, must now be filed in 
accordance with 47 C.F.R. § 14.31(b) by using the web-based RCCCI Registry.    
23
47 C.F.R. § 14.31(b)(2).
24
47 C.F.R. § 14.31(b)(3).  Whenever the information is no longer correct in any material respect, equipment 
manufacturers and service providers must update the information within 30 days of any change to the information on 
file with the Commission. ACS Report and Order, 26 FCC Rcd at 14667, n.686.  Because, as discussed above, the 
information will be used by the Commission for purposes of facilitating resolution of accessibility issues and 
notifying the manufacturer or service provider of complaints, we encourage such entities to update the information 
as soon as possible to minimize the risk of misdirected service, which could shorten the period of time that such 
company has to respond.  
25
Failure to file a certification and failure to keep information current is a violation of the Commission’s rules and 
may subject the filer to forfeiture or other penalties.  See 47 U.S.C. § 503(b).  In addition, if an informal complaint is 
not served to the correct address, it could delay or prevent that applicable manufacturer or service provider from 
timely responding.  Failure to respond to a complaint or order of the Commission may subject a party to sanctions or 
other penalties.  Id.
5Administrative Matters
Accessible Formats.  To request materials, such as this Public Notice, in accessible formats for 
people with disabilities (Braille, large print, electronic files, audio format), send an e-mail to 
fcc504@fcc.gov or call the Consumer and Governmental Affairs Bureau at 202-418-0530 (voice), 202-
418-0432 (TTY).  This Public Notice can also be downloaded in Word and Portable Document Format 
(PDF) at http://www.fcc.gov/encyclopedia/advanced-communications-services-acs.
Additional Information.  For further information regarding this Public Notice, contact Perlesta 
Hollingsworth, Consumer and Governmental Affairs Bureau, Disability Rights Office, at 202-418-7383
or by e-mail to Perlesta.Hollingsworth@fcc.gov; or Rosaline Crawford, Consumer and Governmental 
Affairs Bureau, Disability Rights Office, at 202-418-2075 or by e-mail to Rosaline.Crawford@fcc.gov.
Attachment:  Frequently Asked Questions
-FCC-
6ACCESSIBILITY RECORDKEEPING COMPLIANCE AND
CONTACT INFORMATION REPORTING REQUIREMENTS FOR ENTITIES SUBJECT TO
SECTIONS 255, 716, AND 718 OF THE COMMUNICATIONS ACT
FREQUENTLY ASKED QUESTIONS
The following frequently asked questions are addressed in this Public Notice: 
? Where can I find the accessibility recordkeeping and contact information reporting rules?
? Who is required to file?
? Is there an exemption for small companies?
? When are companies required to file the recordkeeping compliance certification and contact 
information?
? How do I file the recordkeeping compliance certification and contact information?
? Do I need to complete, submit, and maintain all three pieces of information in the RCCCI Registry?
? Do I need to submit new contact information records every year?
? Do I need to prepare a separate document containing my company’s certification and contact 
information for electronic filing in the RCCCI Registry?
? Does our U.S. agent for service need to be an attorney?
? Why is filing important?
? What if I have questions or need assistance?
Where can I find the accessibility recordkeeping and contact information reporting rules?
The recordkeeping and contact information reporting rules are found at 47 C.F.R. § 14.31.
Who is required to file?
Any entity that is subject to Section 255, 716, or 718 of the Communications Act must submit its 
recordkeeping compliance certification and contact information annually and update that information as 
needed.
Section 255 and the Commission’s implementing rules apply to the following:
(a) any provider of telecommunications, interconnected VoIP, voicemail, or interactive menu 
service;
(b) any manufacturer of telecommunications or interconnected VoIP equipment or customer 
premises equipment; and
(c) any telecommunications carrier.
26
Section 716 and the Commission’s implementing rules apply to the following, with some exceptions:
(a) any manufacturer of equipment used for advanced communications services,
27
including end 
user equipment, network equipment, and software, that such manufacturer offers for sale or 
otherwise distributes in interstate commerce;
28
and
                                                     
26
See 47 C.F.R. §§ 6.1, 7.1.
7(b) any provider of advanced communications services that such provider offers in or affecting 
interstate commerce.
29
Section 716 and the Commission’s implementing rules do not apply:
(a) to the extent an entity transmits, routes, or stores the communications made available by a 
third party, or provides an information location tool through which an end user obtains 
access to advanced communications services, except to the extent an entity relies on third 
party solutions to comply with these rules;
30
(b) to any equipment or services, including interconnected VoIP service, that were subject to 
the requirements of Section 255 of the Communications Act on October 7, 2010;
31
(c) to customized equipment and services;
32
and
(d) to multipurpose services or equipment that are subject to waivers granted by the 
Commission.
33
                                                                                                                                                                          
27
“Advanced communications services” means interconnected VoIP service, non-interconnected VoIP service, 
electronic messaging service, and interoperable video conferencing service.  47 U.S.C. § 153(1); 47 C.F.R. § 
14.10(c). 
28
47 U.S.C. § 617(a)(1); 47 C.F.R. § 14.1(a).  A manufacturer of end user equipment is responsible for the 
accessibility of the hardware and manufacturer-provided software used for advanced communications services, not 
for the accessibility of software that is independently selected and installed by the user, or software that the user 
chooses to use in the cloud, except when the manufacturer relies on a third-party solution to comply with its 
accessibility obligations.  ACS Report and Order, 26 FCC Rcd at 14564, ¶ 13.  Section 716 does not impose 
independent regulatory obligations on a provider of software that the end user acquires separately from equipment 
used for advanced communications services. ACS Report and Order, 26 FCC Rcd at 14581, ¶ 58. 
29
47 U.S.C. § 617(b)(1); 47 C.F.R. § 14.1(b).  A provider of advanced communications services is responsible for 
the accessibility of the underlying components of its service, including software applications, not for the 
accessibility of components that it does not provide, except when the provider relies on a third-party solution to 
comply with its accessibility obligations.  ACS Report and Order, 26 FCC Rcd at 14565, ¶ 14.  
30
47 C.F.R. §§ 14.2(a), (b).
31
47 C.F.R. § 14.2(c).
32
47 C.F.R. § 14.3.
33
47 C.F.R. § 14.5. To date, the Commission has granted temporary waivers pursuant to the following orders:  
Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First 
Century Communications and Video Accessibility Act of 2010, Consumer Electronics Association, National Cable & 
Telecommunications Association, Entertainment Software Association, Petitions for Class Waivers of Sections 716 
and 717 of the Communications Act and Part 14 of the Commission’s Rules Requiring Access to Advanced 
Communications Services (ACS) and Equipment by People with Disabilities, Order, 27 FCC Rcd 12970 (CGB 2012) 
(granting class waivers until October 8, 2015, for Internet protocol-enabled television sets, Internet-enabled digital 
video players, cable set-top boxes, and gaming consoles, services and software); Implementation of Sections 716 and 
717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video 
Accessibility Act of 2010, Consumer Electronics Association, National Cable & Telecommunications Association, 
Entertainment Software Association, Coalition of E-Reader Manufacturers’ Petition for Class Waiver of Sections 716 
and 717 of the Communications Act and Part 14 of the Commission’s Rules Requiring Access to Advanced 
Communications Services (ACS) and Equipment by People with Disabilities, Order, 29 FCC Rcd 674 (CGB Jan. 28, 
2014) (granting a class waiver until January 28, 2015, for “basic e-readers”).
8Section 718 applies to:
(a) manufacturers of telephones used with public mobile services that include an Internet 
browser in such telephone; and 
(b) providers of mobile service that arrange for the inclusion of a browser in telephones to sell 
to customers.
34
Is there an exemption for small entities?
No.  There is no exemption for small entities under Section 255 or Section 718 of the Communications 
Act.  As such, the requirement to submit recordkeeping compliance certifications and contact information 
annually, and to update that information, as needed, applies to all entities that are subject to Section 255 
or Section 718, regardless of size.
The exemption for small entities under the Commission’s rules implementing Section 716 of the 
Communications Act expired on October 8, 2013.
35
  Small entities that became subject to the accessibility 
requirements implementing Section 716 of the Communications Act as of October 8, 2013, must submit 
recordkeeping compliance certifications for the period of October 8, 2013 through December 31, 2013, 
and contact information, by April 1, 2014.
When are companies required to file the recordkeeping compliance certification and contact 
information?  
Covered entities must submit their recordkeeping compliance certification and required contact 
information with the Commission by April 1, 2014, and must certify that, as of January 30, 2013 (the 
effective date of the recordkeeping rules) and until December 31, 2013, records were kept in accordance 
with the Commission’s rules.
36
    
Thereafter, recordkeeping compliance certifications must be submitted annually by April 1, and covered 
entities must certify, for the previous calendar year, that records have been kept in accordance with the 
Commission’s rules.
37
  For example, the certification for calendar year 2014 must be filed no sooner than 
January 1, 2015, but no later than April 1, 2015.
Covered entities must update the required contact information on file with the Commission within 30 
days of any material change to keep that information current.
38
  When the entity files its annual 
recordkeeping certification, it should update its contact and service information, if necessary.
                                                     
34
47 U.S.C. § 619(a).
35
47 C.F.R. § 14.4.
36
47 C.F.R. § 14.31(b)(3).  Small entities that became subject to the accessibility requirements implementing 
Section 716 of the Communications Act as of October 8, 2013, must submit their recordkeeping compliance 
certifications and contact information by April 1, 2014, and must certify that, as of October 8, 2013 (the effective
date of the recordkeeping rules for those entities) and until December 31, 2013, records were kept in accordance 
with the Commission’s rules.
37
47 C.F.R. § 14.31(b)(3).  
38
47 C.F.R. § 14.31(b)(3).  See also ACS Report and Order, 26 FCC Rcd at 14667, n. 686.
9How do I file the recordkeeping compliance certification and contact information?
Use the web-based Recordkeeping Compliance Certification and Contact Information Registry (RCCCI 
Registry)
39
by going to https://apps.fcc.gov/rccci-registry/. There, you will find more information about 
the RCCCI Registry filing requirements: (1) a recordkeeping compliance certification; (2) contact 
information for consumers; and (3) U.S. agent for service contact information.
You will need an FCC Registration Number (FRN) and password to log in to the RCCCI Registry.  The 
login screen has links to help you determine whether your company has been assigned an FRN, to register 
with the FCC if you need an FRN, and to contact tech support if you forgot your FRN password.  
New Filers:  
When you log into the RCCCI Registry, you will see instructions for viewing, editing, and 
deleting existing records, and for entering new records.
Click on the “New Recordkeeping Compliance Certificate” tab at the top of the screen.  Enter 
your company name, select your company type(s) (optional), select the time period covered by 
the recordkeeping compliance certification, select and complete the appropriate declaration, and 
enter the contact information of the declarant.  Submit the completed certification.
Click on the “New Contact Information for Consumers” tab at the top of the screen.  Enter 
your company name, select your company type(s) (optional), and enter the contact information of 
the person authorized to resolve accessibility problems.  You may also enter your name, job title, 
and e-mail address (“submitter information”) to receive a filing confirmation by e-mail.  Submit 
the contact information.  
Click on the “New U.S. Agent for Service Contact Information” tab at the top of the screen.  
Enter your company name, select your company type(s) (optional), and enter the contact 
information for the U.S. agent designated for service of complaints.  You may also enter your 
name, job title, and e-mail address (“submitter information”) to receive a filing confirmation by 
e-mail.  Submit the contact information.
Click on the “Records” tab at the top of the screen. You should now have three records for your 
company (a recordkeeping compliance certification, contact information for consumers, and U.S. 
agent for service contact information). You may want to print a copy of that screen for your 
records.
Returning Filers:
When you log into the RCCCI Registry, you will see instructions for viewing, editing, and 
deleting existing records, and for entering new records.  
You will also see a “summary view” of all of the records submitted under your FRN.
                                                     
39
For convenience, “RCCCI Registry” can be pronounced “Ricky Registry.”
10
Click on the reference number next to your “Contact Information for Consumers” record.  
Review the contact information.  If edits are needed, click on “edit” in the upper right corner.  To 
save your changes, click on the “update” button at the bottom of the screen.
Click on the “Records” tab at the top of the screen.  Click on the reference number next to your 
“U.S. Agent for Service Contact Information” record.  Review the contact information.  If edits 
are needed, click on “edit” in the upper right corner.  To save your changes, click on the “update” 
button at the bottom of the screen.
Click on the “New Recordkeeping Compliance Certificate” tab at the top of the screen.  Enter 
your company name, select your company type(s) (optional), select the time period covered by 
the recordkeeping compliance certification, select and complete the appropriate declaration, and 
enter the contact information of the declarant.  Submit the completed certification.
Click on the “Records” tab at the top of the screen. You should now have four records for your 
company (a recordkeeping compliance certification filed in 2013, a recordkeeping compliance 
certification filed in 2014, contact information for consumers, and U.S. agent for service contact 
information). You may want to print a copy of that screen for your records.
Do I need to complete, submit, and maintain all three pieces of information in the RCCCI Registry?
Yes.  You must complete, submit, and maintain all three pieces of information in the RCCCI Registry to 
comply with the Commission’s rules:
(1) annual recordkeeping compliance certifications; 
(2) current contact information for consumers; and 
(3) current U.S. agent for service contact information.
Filing one or two, but not all three of these items may result in an enforcement action.  All three items 
must be properly filed to comply with 47 C.F.R. § 14.31(b).
Do I need to submit new contact information records every year?
No.  New recordkeeping certifications must be filed every year. However, new contact information 
records do not need to be filed every year. Instead, once filed, contact information records (for 
consumers and for the U.S. agent for service) must be edited and updated within 30 days of any material 
change. The filing of the annual recordkeeping certification provides a natural opportunity to ensure that 
contact information records have been appropriately updated.
Do I need to prepare a separate document containing my company’s certification and contact 
information for electronic filing in the RCCCI Registry?
No.  When you go to the web-based RCCCI Registry, it will ask you to certify and enter your contact 
information, so no separate documents or attachments are necessary to satisfy the requirements of 47 
C.F.R. § 14.31(b).
Does our U.S. agent for service need to be an attorney?
No. Your agent for service of informal and formal complaints filed under Sections 255, 716, or 718 of 
the Communications Act must be located within the U.S., but may be your registered agent, an in-house 
11
or outside attorney, or a responsible person who is a non-attorney, including a designated company 
employee or the same person who you have designated to receive complaints directly from customers.
Why is filing important?
Failure to file a certification and failure to keep information current is a violation of the Commission’s 
rules and may subject the filer to forfeiture or other penalties.  In addition, if an informal complaint is not 
served to the correct address, it could delay or prevent the applicable manufacturer or service provider 
from timely responding.  Failure to respond to a complaint or order of the Commission may subject a 
party to sanctions or other penalties.  
What if I have questions or need assistance?
For further information or to obtain assistance with submitting your recordkeeping compliance 
certification and contact information, contact Perlesta Hollingsworth, Consumer and Governmental 
Affairs Bureau, Disability Rights Office, at 202-418-7383 or e-mail Perlesta.Hollingsworth@fcc.gov; or 
Rosaline Crawford, Consumer and Governmental Affairs Bureau, Disability Rights Office, at (202) 418-
2075 or e-mail Rosaline.Crawford@fcc.gov.