Federal Communications Commission DA 14-786
Before the
Federal Communications Commission
Washington, D.C. 20554
In the Matter of
Rates for Interstate Inmate Calling Services
Securus Technologies, Inc. Petition to Expand
Pay Tel Waiver
Securus Technologies, Inc. Petition for Leave to  
Add Fee for Voice Biometrics Technology
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WC Docket No. 12-375
ORDER
Adopted:  June 6, 2014 Released: June 6, 2014
By the Chief, Wireline Competition Bureau:
I. INTRODUCTION
1. In this Order, we deny two petitions by Securus Technologies, Inc. (Securus)
1
seeking
waivers of the interim interstate inmate calling services (ICS) rate caps adopted by the Federal 
Communications Commission (FCC or Commission) in the Inmate Calling Report and Order and 
FNPRM
2
because Securus has failed to meet its burden of proof that granting such waivers is in the public 
interest.  
II. BACKGROUND
2.   In 2003, a group of inmates, their friends and families as well as advocacy groups 
(collectively Wright Petitioners) filed a rulemaking petition with the Commission to address ICS 
practices.
3
  The petition requested that the Commission prohibit exclusive ICS contracts, end the practice 
of collect-call-only restrictions in correctional facilities, and create a “safe harbor” interstate rate cap that 
would permit ICS providers to charge higher rates if they “could show that [their] costs justified” doing 
so.
4
  In 2007, the same petitioners filed an alternative rulemaking petition, requesting that the 
Commission reform high ICS rates by requiring a debit-calling option in correctional facilities, 
                                                     
1
Securus Technologies, Inc.’s Petition to Expand Pay Tel Waiver, WC Docket No. 12-375 (filed Feb. 19, 2014) 
(Waiver Expansion Petition); Securus Technologies, Inc.’s Petition for Leave to Add Fee for Voice Biometrics 
Technology, WC Docket No. 12-375 (filed Feb. 19, 2014) (Voice Biometrics Petition).  
2
Rates for Interstate Inmate Calling Services, WC Docket No. 12-375, Report and Order and Further Notice of 
Proposed Rulemaking, 28 FCC Rcd 14107 (2013) (Inmate Calling Report and Order and FNPRM or Order); pets. 
for stay granted in part sub nom. Securus Techs. v. FCC, No. 13-1280 (D.C. Cir. Jan. 13, 2014) (Securus Techs. 
Partial Stay Order); pets. for review pending sub nom. Securus Techs. v. FCC, No. 13-1280 (D.C. Cir. Nov. 14, 
2013) (and consolidated cases).
3
See generally Implementation of the Pay Telephone Reclassification and Compensation Provisions of the 
Telecommunications Act of 1996, Petition of Martha Wright et al. for Rulemaking or, in the Alternative, Petition to 
Address Referral Issues in Pending Rulemaking, CC Docket No. 96-128 at 3 (filed Nov. 3, 2003).
4
Id. at 3, 19-20.
Federal Communications Commission DA 14-786
2
prohibiting per-call charges, and establishing rate caps for interstate ICS.
5
  The Commission sought and 
received comment on both petitions.
6
  In December 2012, the Commission granted the two petitions for 
rulemaking and adopted a notice of proposed rulemaking seeking comment on their proposals.
7
  The 
Commission released the Inmate Calling Report and Order and FNPRM on September 26, 2013.
8
  On
January 13, 2014, the United States Court of Appeals for the District of Columbia Circuit issued a partial 
stay of the Inmate Calling Report and Order and FNPRM, pending the court’s resolution of petitions for 
review of the Order.
9
  The Partial Stay Order did not stay the interim rate cap rule at issue in this Order.
10
3. Section 201 of the Communications Act of 1934, as amended (Act) requires that all 
carriers’ interstate rates be just and reasonable.
11
  To be just and reasonable, rates must ordinarily be cost-
based absent an explanation for a departure
12
as well as include a reasonable return.
13
  Section 276 of the 
Act additionally requires that payphone rates be fair.
14
As part of its analysis in the Inmate Calling 
                                                     
5
See Implementation of the Pay Telephone Reclassification and Compensation Provisions of the 
Telecommunications Act of 1996, Petitioners’ Alternative Rulemaking Proposal, CC Docket No. 96-128 (filed Mar. 
1, 2007) (Alternative Wright Petition).
6
See Petition for Rulemaking Filed Regarding Issues Related to Inmate Calling Services Pleading Cycle 
Established, CC Docket No. 96-128, Public Notice, DA 03-4027, 2003 WL 23095474 (Wireline Comp. Bur. 2003);
Comment Sought on Alternative Rulemaking Proposal Regarding Issues Related to Inmate Calling Services, CC 
Docket No. 96-128, Public Notice, 22 FCC Rcd 4229 (Wireline Comp. Bur. 2007).  
7
See generally Rates for Interstate Inmate Calling Services, WC Docket No. 12-375, Notice of Proposed 
Rulemaking, 27 FCC Rcd 16629 (2012) (2012 ICS NPRM).  The 2012 ICS NPRM incorporated relevant comments, 
reply comments and ex parte filings from the prior ICS docket, CC Docket No. 96-128, into WC Docket No. 12-
375.  See 2012 ICS NPRM, 27 FCC Rcd at 16636, para. 15.
8
See generally Inmate Calling Report and Order and FNPRM.  
9
See generally Securus Techs. Partial Stay Order.  The following rules are stayed pending resolution of the appeal:  
47 C.F.R. §§ 64.6010 (Cost-Based Rates for Inmate Calling Services); 64.6020 (Interim Safe Harbor); and 64.6060 
(Annual Reporting and Certification Requirement).  
10
Specifically, the following rules are not stayed by the Securus Techs. Partial Stay Order:  47 C.F.R. §§ 64.6000 
(Definitions); 64.6030 (Inmate Calling Services Interim Rate Cap); 64.6040 (Rates for Telecommunications Relay 
Service (TRS) Calling); and 64.6050 (Billing-Related Call Blocking).  See generally id.  The court also did not issue 
a general stay of the Order, leaving in place, for example, the Commission’s provision for a one-time, mandatory 
data collection that will enable the Commission to establish permanent rules.
11
See 47 U.S.C. § 201(b).  
12
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14131, para. 45 (citing Access Charge Reform,
CC Docket Nos. 96-262, 94-1, 91-213, Second Order on Reconsideration and Memorandum Opinion and Order, 12 
FCC Rcd 16606 at 16619-20, para. 44 (1997) (citing Competitive Telecomms. Ass'n v. FCC, 87 F.3d 522, 529 (D.C. 
Cir. 1996))).  
13
See id. at 14134, para. 53.
14
See 47 U.S.C. § 276(b).  “The Commission has previously found the term ‘fairly compensated’ permits a range of 
compensation rates that could be considered fair, but that the interests of both the payphone service providers and 
the parties paying the compensation must be taken into account.” Inmate Calling Report and Order and FNPRM, 
28 FCC Rcd at 14115, para. 14 (internal citation omitted).  The Commission has previously addressed section 276 
and its application to ICS, noting that “[u]nless an ICS provider can show that (i) revenue from its interstate or 
intrastate calls fails to recover, for each of these services, both its direct costs and some contribution to common 
costs, or (ii) the overall profitability of its payphone operations is deficient because the provider fails to recover its 
total costs from its aggregate revenues (including both revenues from interstate and intrastate calls), then we would 
see no reason to conclude that the provider has not been ‘fairly compensated.’”  Implementation of the Pay 
Telephone Reclassification and Compensation Provisions of the Telecommunications Act of 1996, Order on Remand 
and Notice of Proposed Rulemaking, CC Docket No. 96-128, 17 FCC Rcd 3248, 3257-58, para. 23 (2002) 
(emphasis in original).
Federal Communications Commission DA 14-786
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Report and Order and FNPRM, the Commission found that “the marketplace alone has not ensured that 
interstate ICS rates are just and reasonable and that they are fair to consumers, as well as providers.”
15
  
For example, the record in this docket showed that “inmates, or those whom they call, pay as much as 
$17.30, $10.70 or $7.35 for a 15-minute interstate collect call, depending upon the facility where the 
inmates are incarcerated.”
16
The Commission concluded “that the rate reforms we begin in this Order are 
necessary to ensure [interstate ICS rates] are just and reasonable”
17
and “necessary to implement section 
276(b)(1)’s ‘fair compensation’ directive.”
18
  
4. The Inmate Calling Report and Order and FNPRM adopted, in relevant part, interim
interstate ICS rate caps of $0.21 per minute for debit and prepaid calling and $0.25 per minute for collect 
calling “to place an upper limit on rates providers may charge for interstate ICS.”
19
  The Commission 
determined that the interim rate caps established in the Order were “set at sufficiently conservative levels 
to account for all costs ICS providers will incur in providing ICS.”
20
  The interim rate caps were set based 
on cost studies submitted in the proceeding, including a cost study submitted by Pay Tel
21
and another 
submitted by a group of ICS providers that included Securus.
22
  The Order also stated that, pursuant to 
section 1.3 of the Commission’s rules, waiver of the interstate ICS rate caps may be sought in those 
“extraordinary circumstances” where a particular ICS provider “believes that it has cost-based rates for 
ICS that exceed [the] interim rate caps.”
23
  
5. ICS provider Pay Tel sought a waiver of the Commission’s ICS rate caps on January 8, 
2014.
24
  In support of its request, Pay Tel submitted, among other things, a detailed cost study of its ICS 
operations, audited corporate financial statements, and a detailed analysis of the revenue impacts it 
claimed to experience due to below cost state rates.  The Wireline Competition Bureau (Bureau) sought 
and received comment on Pay Tel’s petition
25
and released an order on February 11, 2014 granting a 
temporary, limited waiver of the rate caps.
26
  Specifically, the Bureau found that Pay Tel had 
demonstrated good cause for such a waiver and allowed Pay Tel to charge $0.46 per minute for all 
interstate ICS calls for nine months or until the Commission releases final ICS rules, whichever occurs
first.
27
  
                                                     
15
Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14131, para. 45.
16
Id. at 14126, para. 35.
17
Id. at 14131, para. 45.
18
Id. at 14131-32, para. 46.
19
Id. at 14147, para. 73.
20
Id. at 14147, para. 74.
21
Id. at 14148, para. 76.
22
Id. at 14150, para. 78.
23
Id. at 14153, paras. 82-83.
24
Pay Tel Communications, Inc. Petition for Waiver of Interim Interstate ICS Rates, WC Docket 12-375 (filed Jan. 
8, 2014) (Pay Tel Waiver Petition).  
25
Comment Sought on Pay Tel Communications, Inc. Waiver Petition, WC Docket No. 12-375, Public Notice, 29 
FCC Rcd 168 (Wireline Comp. Bur. 2014).  
26
Rates for Interstate Inmate Calling Services; Pay Tel Communications Inc.’s Petition for Waiver of Interim 
Interstate ICS Rates, WC Docket No. 12-375, Order, 29 FCC Rcd 1302 (Wireline Comp. Bur. 2014) (Pay Tel 
Waiver Order).  
27
See generally id.
Federal Communications Commission DA 14-786
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A. Securus’ Petitions
6. Securus is an ICS provider that “serves approximately 2,200 correctional facilities in 45 
states and the District of Columbia.”
28
  On February 19, 2014, Securus filed a Petition to Expand Pay Tel 
Waiver (Waiver Expansion Petition or Petition) and a Petition for Leave to Add Fee for Voice Biometrics 
Technology (Voice Biometrics Petition or Petition).
29
  The Bureau released a Public Notice seeking 
comment on Securus’ Petitions on March 4, 2014.
30
  
7. Waiver Expansion Petition. In its Waiver Expansion Petition, Securus requests the relief 
provided Pay Tel in the Bureau’s February 11, 2014 Pay Tel Waiver Order for “all providers of Inmate 
Calling Services (‘ICS’) operating in city and/or county jails located in the 13 states Pay Tel serves.”
31
Securus seeks this relief pursuant to section 1.3 of the Commission’s rules and the waiver provisions of 
the Order.
32
  While Securus seeks the same relief granted Pay Tel – a partial waiver of the Commission’s 
ICS rate caps – nowhere does it specifically cite the Commission’s ICS rate caps of $0.21 per minute 
(debit and prepaid) and $0.25 per minute (collect), identify the relevant rule from which it seeks a waiver,
or specifically request relief from a rule or rules.  We nevertheless construe Securus’ Petition as 
requesting relief from the Commission’s rule mandating interim ICS rate caps.
33
  Securus claims that ICS 
providers will experience a revenue shortfall by complying with the Commission’s interim rate caps, not 
unlike the shortfall the Bureau cited in granting Pay Tel a waiver.
34
  Unlike Pay Tel’s waiver request, 
however, Securus’ Petition was not supported by a comprehensive cost study, audited financial 
statements, or a detailed intrastate revenue shortfall analysis.  Securus also did not claim that its financial 
viability was at risk absent a grant of its waiver request.  
8. Voice Biometrics Petition. In its Voice Biometrics Petition, Securus seeks “leave to add a 
per-minute fee of $0.02 to its interstate calls in order to cover the cost of providing voice biometric 
technology.”
35
  Securus’ Voice Biometrics Petition seeks this relief pursuant to section 1.3 of the 
Commission’s rules and the waiver provisions of the Order.
36
  While this Petition also does not request a 
waiver of any specific Commission rule, we nonetheless construe it to be a request for waiver of the 
Commission’s interstate ICS rate cap rule.  Securus claims that the “cost of biometrics is among the 
grounds for which Pay Tel got [its] waiver”
37
and that granting the relief it seeks is a “competitive 
necessity” and that failing to grant the relief would “skew the competitive landscape.”
38
  Again, unlike 
                                                     
28
Securus 2013 Comments, Expert Report of Stephen E. Siwek, WC Docket No. 12-375 at 2 (filed Mar. 25, 2013) 
(Siwek Report).  
29
See supra note 1.  
30
Comment Sought on Securus Technologies, Inc. Inmate Calling Services Petitions, WC Docket No. 12-375, 
Public Notice, 29 FCC Rcd 2141 (Wireline Comp. Bur. 2014).  
31
Waiver Expansion Petition at 1.  
32
See id.
33
47 C.F.R § 64.6030.  
34
See id. at 6-7; Securus supplemented its Waiver Expansion Petition with an ex parte filing on March 4, 2014 
quantifying its estimated annual shortfall.  See Letter from Stephanie A. Joyce, Counsel for Securus, to Marlene H. 
Dortch, Secretary, FCC, WC Docket No. 12-375 at 1 (filed Mar. 4, 2014) (Securus Mar. 4, 2014 Ex Parte Letter) 
(“Securus will incur . . . a shortfall of ‘approximately $1.5 Million’ annually under the Interim Rate Caps as 
opposed to the $0.46 per minute rate that Pay Tel may charge.”) (emphasis in original).  As explained below, 
Securus attempts to cast a decline in revenues as an inability to recover its costs.  See infra para. 20 & note 84.  
35
Voice Biometrics Petition at 1.  
36
See id.  
37
Id. at 3.  
38
Id. at 4.  
Federal Communications Commission DA 14-786
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Pay Tel’s waiver request, Securus’ Voice Biometrics Petition is not supported by data and does not make 
specific claims about its continuing financial viability for example.  
9. Comments on Securus’ Petitions were filed by several parties.  The Wright Petitioners
submitted an opposition to Securus’ Voice Biometrics Petition
39
and comments on both Petitions.
40
The 
Wright Petitioners state that Securus’ Waiver Expansion Petition fails to provide “any foundational cost 
data, or even [address] the fundamental basis for Pay Tel’s waiver request” and that Securus “has 
steadfastly refused to provide any actual cost data to the FCC.”
41
  The Wright Petitioners further note that 
Securus has “utterly failed to provide any factual basis for its ‘Me Too’ waiver request for an additional 
$0.02 Voice Biometric fee.”
42
  Daniel Ream opposes Securus’ Voice Biometrics Petition, stating that 
“Securus has produced no evidence to justify its request” and contrasted Securus’ failure to support its 
waiver request with Pay Tel’s extensive support for its waiver request.
43
  Global Tel*Link (GTL) 
submitted reply comments opposing any extension of the Bureau’s original grant of waiver to Pay Tel to 
Securus or other ICS providers, stating that “extending the waiver to all ICS providers is not in the public 
interest.”
44
  Other commenters support Securus’ Petitions.  CenturyLink supports the granting of both 
Petitions “[t]o ensure that all ICS providers compete on a level playing field and to ensure that high cost 
city and county jails are served.”
45
  Network Communications International Corp. (NCIC) also submitted 
reply comments supporting Securus’ Petitions and seeks grant of them to “all providers of Inmate Calling 
Services serving county facilities located in the same states as Pay Tel.”
46
  Securus subsequently replied,
responding to certain assertions made by other commenters and reiterating its claims for relief from the 
Commission’s ICS rate caps.
47
  
10. Applicable Waiver Standard.  As previously discussed, we treat Securus’ Petitions as
requests to waive the Commission’s rule mandating interim interstate ICS rate caps under the 
Commission’s general waiver rule and the waiver provisions of the Order.
48
  Section 1.3 of the 
                                                     
39
Martha Wright, et al. Opposition to Petition for Leave to Add Fee, WC Docket No. 12-375 (filed Feb. 28, 2014) 
(Wright Petitioners’ Opposition).  
40
Martha Wright, et al. Consolidated Comments, WC Docket No. 12-375 (filed Mar. 11, 2014) (Wright Petitioners’ 
Consolidated Comments); Martha Wright, et al. Consolidated Reply Comments, WC Docket No. 12-375 (filed Mar. 
18, 2014) (Wright Petitioners’ Consolidated Reply Comments).  
41
Wright Petitioners’ Consolidated Comments at 2-3.  
42
Id. at 1.  
43
Daniel Ream, et al., Opposition to Petition for Securus Technologies, Inc. Leave to Add Fee, WC Docket No. 12-
375 at 1 (filed Mar. 7, 2014) (Ream Opposition) (“Paytel, Inc. [sic] . . . was required by the FCC to submit audited 
financial statements and a detailed cost study in addition to its request for the waiver.  Securus, has not submitted 
any such cost studies, any such analysis, and simply wishes to piggyback off of the waiver granted to Paytel.”).  
44
Reply Comments of Global Tel*Link Corporation on Securus Technologies, Inc.’s Inmate Calling Services 
Petitions, WC Docket No. 12-375 at 4 (filed Mar. 18, 2014) (GTL Reply).
45
Comments of CenturyLink Regarding Securus Technologies Inc.’s Inmate Calling Service Petitions, WC Docket 
No. 12-375 at 4 (filed Mar. 11, 2014) (CenturyLink Comments).  
46
Network Communications International Corp. Comments on Additional Requests for Limited Waiver of Its 
Inmate Calling Service Rate Caps, WC Docket No. 12-375 at 1 (filed Mar. 18, 2014) (NCIC Reply).  
47
Securus Technologies Reply in Support of Petition to Expand Pay Tel Waiver, WC Docket No. 12-375 (filed 
March 17, 2014) (Securus Waiver Expansion Petition Reply); Securus Technologies Reply in Support of Petition for 
Leave to Add Fee for Voice Biometrics Technology, WC Docket No. 12-375 (Mar. 17, 2014) (Securus Voice 
Biometrics Petition Reply).  
48
47 C.F.R. § 64.6030; see alsoWaiver Expansion Petition at 1; Voice Biometrics Petition at 1.  
Federal Communications Commission DA 14-786
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Commission’s rules states that the Commission’s rules may be waived for good cause shown.
49
  Waiver 
of the Commission’s rules “is appropriate only if special circumstances warrant a deviation from the 
general rule and such deviation will serve the public interest.”
50
  In the Order, the Commission stated that 
“the petitioner bears the burden of proof to show good cause exists to support the request” and identified 
factors that “may be considered” in reviewing a waiver request.
51
  It further stated that ICS providers “will 
have opportunities to seek waivers to the extent the framework adopted in this Order does not adequately 
address their legitimate costs of providing ICS.”
52
  The Commission noted that “petitions for waiver of 
the interim rate caps would account for extraordinary circumstances.”
53
  The Commission concluded that, 
for both substantive and administrative reasons, it would evaluate waivers at the holding company level.
54
  
It delegated authority to the Bureau to “request additional information necessary for its evaluation of 
waiver requests and to approve or deny all or part of requests for waiver of the interim rate caps adopted 
herein.”
55
11. Pay Tel sought a waiver of the Commission’s interim rate caps based on the impact of 
below-cost state rates in certain states.
56
  In the Pay Tel Waiver Order, the Bureau determined that Pay
Tel demonstrated good cause for a temporary waiver by providing data sufficient to demonstrate its total 
company costs, identifying the below-cost intrastate rate mandates it faced and their financial impact on 
its revenues, providing data showing that its intrastate revenue shortfall threatened its financial viability,
and showing that the grant of its request was in the public interest.
57
   
III. DISCUSSION
12. We conclude that Securus failed to meet its burden of proof to establish good cause for 
grant of waiver of the Commission’s ICS rate cap rule for either of its Petitions.  Securus failed to make 
an adequate showing for waiver in either Petition and also fails to provide sufficient cost and revenue data 
to support its claims.  We therefore deny without prejudice Securus’ requests for waiver of the 
Commission’s ICS rate caps.  
A. Waiver Expansion Petition 
13. We find that Securus’ Waiver Expansion Petition fails to establish good cause to waive
the Commission’s rate cap rule.  Specifically, the Petition fails to provide sufficient evidence to establish 
that Securus’ costs of providing ICS on a total company basis are higher than the Commission’s rate caps 
                                                     
49
47 C.F.R. § 1.3 (“Any provision of the rules may be waived by the Commission on its own motion or on petition 
if good cause therefor is shown.”).  
50
Cellular Telephone Co. v. FCC, 897 F.2d 1164, 1166 (D.C. Cir. 1990) (Northeast Cellular).  The Commission 
may exercise its discretion to waive a rule where the particular facts make strict compliance inconsistent with the 
public interest.  Northeast Cellular 897 F.2d at 1166.  In addition, the Commission may take into account 
considerations of hardship, equity, or more effective implementation of overall policy on an individual basis.  WAIT 
Radio v. FCC, 418 F.2d 1153, 1159 (D.C. Cir. 1969); Northeast Cellular, 897 F.2d at 1166.  Waiver of the 
Commission’s rules is appropriate only if both (i) special circumstances warrant a deviation from the general rule, 
and (ii) such deviation will serve the public interest. Northeast Cellular, 897 F.2d at 1166. 
51
Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14153, para. 82.  
52
Id. at 14164, para. 105.  The factors are “costs directly related to the provision of interstate ICS and ancillary 
services; demand levels and trends; a reasonable allocation of common costs shared with the providers’ non-inmate 
calling services; and general and administrative cost data.”  Id. at 14153, para. 82.  
53
Id. at 14153, para. 83.  
54
See id. 
55
Id. at 14154, para. 84.
56
See generally Pay Tel Waiver Petition.
57
See generally Pay Tel Waiver Order.
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or that it operates under state rate mandates that do not allow the company to recover its costs.  Securus
also fails to claim or demonstrate that its financial viability would be at risk absent a waiver or to 
demonstrate that not granting a waiver would undermine competition in the ICS market, and does not 
otherwise demonstrate good cause to grant the requested waiver.  
14. Securus characterizes its Petition as a request to “expand” relief granted to Pay Tel to 
itself and other ICS providers.
58
  Under the circumstances here, we find Securus’ request inconsistent with 
the Commission’s historical approach to waivers.  Although the Commission has granted blanket waivers 
in certain circumstances, it has recognized that such waivers may not be appropriate where there are 
material differences in the individual circumstances facing different companies.
59
  In this context, we find 
that a persuasive waiver request is likely to involve evidence specific to individual circumstances, and 
thus find a case-by-case approach generally warranted here.  To justify the grant of a waiver, an ICS
provider must provide sufficient evidence to carry its burden of proof by, for example, submitting
company-specific financial and operational data sufficient to demonstrate the need for a waiver and not 
relying on another provider’s demonstration of costs.  A waiver for one provider based on such a showing
cannot simply be extended to another without an independent examination of the requesting provider’s 
financial data.  Each waiver petition must stand on its own merits and be justified by its own data as 
needed.  Moreover, the Order expressly contemplated that a provider would have to make its own, 
individualized showing of good cause to justify a waiver.
60
  The relief granted Pay Tel in the Pay Tel 
Waiver Order was predicated on Pay Tel’s cost and revenue data.
61
  Securus’ Petition must be judged on a 
similar basis and its submission fails to carry this burden of proof
15. Securus’ Waiver Expansion Petition also seeks relief from the Commission’s interstate 
ICS rate caps on behalf of “all providers of Inmate Calling Services (‘ICS’) operating in the . . . states Pay 
Tel serves.”
62
  Securus, however, fails to submit company-specific financial data for other ICS providers
to substantiate that the ICS rate caps are below their costs or that the combination of interstate rates based 
on its average costs and below-cost state rates would prevent them from being financially viable or to 
otherwise justify a waiver on their behalf.  Nor did any other ICS providers submit such data. As a result, 
there is no evidence in the record to justify granting a blanket, industry waiver of the interim rate caps.  
16. Cost Showing.  The waiver provisions of the Order identified several types of financial 
and operational data the Commission could consider in evaluating a waiver request from an ICS 
provider.
63
  The principal source of data Securus cites in support of its Petition – a report by Stephen 
Siwek that it submitted with its initial comments in response to the NPRM in this proceeding
64
– fails to 
provide most of these data and is generally insufficient to support its Waiver Expansion Petition.
65
                                                     
58
See generally Waiver Expansion Petition.
59
See, e.g., Federal-State Joint Board on Universal Service, Order on Reconsideration, 23 FCC Rcd 7333, 7334-35, 
paras. 6-10 (2008).  
60
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14153-54, paras. 82-83 (“An ICS provider that 
believes that it has cost-based rates for ICS that exceed our interim rate caps may file a petition for a waiver.”).  
61
See Pay Tel Waiver Order, 29 FCC Rcd at 1305-07, paras. 11-18.
62
Waiver Expansion Petition at 1 (emphasis added); see also CenturyLink Comments at 3; NCIC Reply at 1.  
63
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14153, para. 82.  
64
See generally Siwek Report.  The Commission declined to rely on these data in the Inmate Calling Report and 
Order and FNPRM.  See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14145, para. 68 (“While 
Securus’ data provide some insight into the costs of its ICS operations, we have concerns about relying entirely on 
these data to calculate rates, in part because Securus did not provide the disaggregated data used to derive the 
report’s total cost results, and the data it submitted did not distinguish between collect, debit, or prepaid calls.”).
65
It is well established that “a heavy burden traditionally has been placed upon one seeking a waiver to demonstrate 
that his arguments are substantially different from those which have been carefully considered at the rulemaking 
(continued….)
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Securus claims that data from that report demonstrate that the rates proposed by Wright Petitioners, which 
we assume also includes the Commission’s rate caps – are too low.
66
  To support this claim, Securus cites 
selected data from the report that states costs for some of the facilities included in the report to be higher 
than the interim rate caps.
67
  But, what Securus fails to highlight is that its average total cost per minute of 
all the facilities included in the report is significantly lower than the interim ICS rate caps from which 
Securus seeks relief – $0.04 per minute without commission revenues.
68
  Put another way, while the cost 
of serving some of its locations may be higher than the ICS rate caps, its average cost per minute is 
approximately 81 percent lower that the Commission’s debit and prepaid rate cap and 84 percent lower 
than its collect rate cap.  Even with site commissions, the average cost of $0.124 per minute is still 
significantly below the Commission’s rate caps.
69
  
17. Given that the Commission will review waiver requests at the holding company level,
70
we find Securus’ reliance on select data for a small number of facilities from the study to be insufficient 
to support its waiver request.  Wright Petitioners assert that “the Siwek study, which did not address 
intrastate price caps, and failed to provide detailed cost information, simply cannot serve as the sole basis 
for granting the broad relief requested in the Petition.”
71
  We agree and therefore conclude that the
evidence included in the Siwek Report fails to provide an adequate basis from which to derive Securus’ 
total company costs or to identify potential revenue shortfalls that might occur due to below-cost state 
rates, necessary information for analyzing Securus’ waiver request.  
18. In support of its Petition, Securus does not discuss the 2008 ICS Provider Data 
Submission, a study Securus and other ICS providers previously submitted in this proceeding that 
quantified the average cost of providing interstate debit and collect ICS.
72
  That study found that, based on 
a 15-minute call, the average cost of a prepaid ICS call was $0.164 per minute and the average cost of a 
collect ICS call was $0.236 per minute.
73
  The Commission relied on this study to establish one of the rate 
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proceeding.”  Indus. Broad. Co. v. FCC, 437 F.2d 680, 683 (D.C. Cir. 1970).  Here, Securus’ main source of data for 
the waiver is a filing that was already carefully considered by the Commission when it adopted the ICS rules.  See, 
e.g., Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14120-21, para. 26.  For this reason alone, 
Securus has not met its “heavy burden.”  
66
Waiver Expansion Petition at 3-4 (citing the Siwek Report); see also Securus Waiver Expansion Petition Reply at 
1 (Securus “had proved with its own expert report that the Rate Caps are too low . . . .”); see also Securus Mar. 4, 
2014 Ex Parte Letter (Securus’ “costs of service are in many cases much higher than Pay Tel’s.”).  We note that 
comparing Securus’ costs to those of another provider is not relevant to the question of whether Securus’ costs are 
greater than the Commission’s interim interstate ICS rate caps or state rates.  
67
See Waiver Expansion Petition at 4-5. 
68
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14120-21, para. 26, 14148, para.75 n.277 
(describing the methodology used to calculate the report’s average per minute cost of $0.044).  
69
Id., 28 FCC Rcd at 14120-1, para. 26.  The $0.124 per minute average represents the total average cost per 
interstate minute of use, including commissions and weighted by call volume for the facility groups included in the 
study.  See Siwek Report at 3, 8 (tables 2 and 9).  
70
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14153, para. 83.
71
Wright Petitioners’ Consolidated Comments at 3.  
72
See generally Don J. Wood, Inmate Calling Services Interstate Call Cost Study (WOOD &WOOD 2008) CC 
Docket No. 96-128 (filed Aug. 15, 2008); Letter from Stephanie A. Joyce, Counsel to Securus Technologies, Inc., to 
Marlene H. Dortch, Secretary, FCC, CC Docket No. 96-128 (filed Aug. 22, 2008) (Joyce Aug. 22, 2008 Ex Parte
Letter) (attaching supplemental cost and usage data); Record submission by “several providers of inmate telephone 
service,” CC Docket No. 96-128 (filed Oct. 15, 2008) (amending supplemental cost and usage data) (collectively 
2008 ICS Provider Data Submission).  
73
See generally id.
Federal Communications Commission DA 14-786
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caps that Securus challenges here.
74
  Both of these average costs from the 2008 ICS Provider Data 
Submission are below the Commission’s interim rate caps, and are considerably lower than the higher 
rates sought by Securus here.  Securus makes no attempt to reconcile the information in the 2008 ICS 
Provider Data Submission, which included Securus’ own cost data, with its request for the considerably 
higher rates it seeks in its Waiver Expansion Petition.
75
  
19. Impact of Below-Cost Intrastate Rates.  We also find that Securus fails to provide any 
analysis of the impact of specific state rates on its ability to recover its costs.
76
  In requesting the same 
relief granted to Pay Tel, Securus attempts to rely on Pay Tel’s intrastate shortfall analysis, which 
compared Pay Tel’s average per minute cost to below-cost state rates to quantify its revenue shortfall.  
But Pay Tel’s costs and revenues are not Securus’.  A below-cost state rate for Pay Tel is not necessarily 
below-cost for Securus.  In fact, given Securus’ considerably larger size and consequently greater scale 
efficiencies,
77
its average per-minute cost of providing ICS would likely be lower than Pay Tel’s.
78
  Given 
that Securus has failed to submit any analysis of its costs and the revenue impacts of state rate mandates, 
it has not met its burden of proof.  Indeed, because Securus has failed to submit sufficient data, we have 
no way of knowing whether Securus experiences any shortfall at all.
79
  
20. Securus does not allege , let alone demonstrate, that whatever revenue shortfall it may 
experience threatens its financial viability.
80
  Pay Tel quantified the revenue shortfall it faced due to 
below-cost state rates and provided audited corporate financial statements to confirm that the shortfall 
would make it financially unsustainable.
81
  Securus has neither made such a claim nor provided the 
requisite financial data to substantiate such a claim.  Instead, it merely asserts that “[a]ll ICS carriers are 
losing a good deal of revenue by cutting their rates down to the Interim Rate Caps. . . .  They all will 
suffer a huge ‘shortfall.’”
82
  In fact, reducing unreasonably high interstate ICS rates was the central goal 
of the Order and the interim rate caps it established.
83
  Pay Tel did not base its request for a waiver on the 
                                                     
74
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14150, para. 78, 14148, para. 75 n.274.  
75
Pay Tel also provided to the 2008 ICS Provider Data Submission data on a small number of facilities it served.  
For the purposes of the Pay Tel Waiver Order, the Bureau was able to rely instead on Pay Tel’s subsequent 
submission of total company cost data, which provided a more comprehensive and recent assessment of its costs.   
See Pay Tel Waiver Order, 29 FCC Rcd at 1306, para. 14.  
76
See also Wright Petitioners’ Consolidated Reply Comments at 3 (“Simply put, nowhere in Securus’ submissions 
did Siwek address the impact of below-cost intrastate rate caps imposed by state regulatory bodies.”).  
77
See Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14183 n.500.  
78
See also Wright Petitioners Consolidated Reply Comments at 3 (“Presumably, if Securus or CenturyLink could 
demonstrate that their cost of providing intrastate service in the 13 states covered by the Waiver Order were above 
the rate caps imposed by those states, they would have done so.”).  
79
Instead of comparing its costs to state rate mandates as Pay Tel did, Securus attempts to justify its waiver request 
by comparing its post-Order rates with the rate Pay Tel obtained through its waiver request.  To that end, it provided 
a declaration by its Chief Financial Officer asserting that “[o]n an annual basis, comparing the revenue that Securus 
will realize under the Interim Rate Caps versus what it would realize at $0.46 per minute, I calculate that Securus 
will incur a revenue shortfall on interstate calls from jails in the above-listed states of approximately $1.5 Million, 
based upon historical call volumes.”  Securus Mar. 4, 2014 Ex Parte Letter at Attach. (Declaration of Geoffrey 
Boyd).  This confuses the waiver analysis required.  
80
The Commission interpreted sections 201(b) and 276 of the Act to require that interstate ICS rates be just, 
reasonable and fair.  See Inmate Calling Report and Order and FNPRM at 14114-16, paras. 13-15.  Demonstrably 
below-cost rates that threaten a provider’s financial viability would generally provide a basis for finding that the ICS 
provider will not be “fairly compensated” in its provision of ICS.  See 47 U.S.C. § 276(b)(1)(A).  
81
See Pay Tel Waiver Order, 29 FCC Rcd at 1306, para. 15.
82
Waiver Expansion Petition at 6.  
83
Inmate Calling Report and Order and FNPRM, 28 FCC Rcd at 14109, para. 2.  
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fact that its revenues would be lowered by the Commission’s ICS rate caps; it claimed that state rate 
mandates combined with the Commission’s rate caps would make it unprofitable, at the holding company 
level.
84
  Securus has failed to make such a claim or such a showing.  
21. We find that granting Securus’ Waiver Expansion Petition would not be in the public 
interest.  We are not convinced that failure to grant the requested relief to other providers will have the 
impact on competition that Securus claims.
85
  Pay Tel was granted a temporary waiver in part because it 
claimed and demonstrated that a failure to grant a waiver “threatens to put Pay Tel out of business and to, 
therefore, reduce both competition among ICS providers and the widespread deployment of ICS” – the 
dual goals of section 276.
86
  The Bureau concurred, stating that granting the waiver “will ensure that Pay 
Tel continues to provide highly-secure ICS to inmates and their families at the facilities which it 
serves.”
87
  Securus has not met the burden of making a similar claim or a similar showing, either for itself 
or for all other ICS providers.  Without data, we cannot evaluate Securus’ costs to determine the impact of 
the Commission’s interim rate caps on Securus, let alone evaluate their claim about the impact on 
competition.  Pay Tel a temporary waiver was based on the evidence presented, evidence and costs that 
have not been presented here.  
22. For the reasons above, we find Securus’ Waiver Expansion Petition fails to justify a 
waiver of the Commission’s interim rate cap rule and therefore deny this Petition.  We deny Securus’ 
Petition without prejudice.  
B. Voice Biometrics Petition  
23. We similarly find that Securus’ Voice Biometrics Petition fails to establish good cause 
for a waiver of the Commission’s rate cap rule.  As discussed further below, the Petition fails to 
acknowledge that the Commission’s interim rate caps already are designed to provide for recovery of a 
fee for continuous voice biometrics, and fails to establish that Securus is unable to recover the cost of 
providing continuous voice biometric technology through its rates.  
24. We reject Securus’ contention that “the cost of biometrics is among the grounds for 
which Pay Tel got [its] waiver.”
88
  This is an incorrect reading both of Pay Tel’s waiver petition and of 
the Pay Tel Waiver Order.  Pay Tel did not cite the cost of continuous voice biometrics as a reason for its 
waiver and never requested additional revenue to offset such costs.
89
  Rather, Pay Tel’s waiver request 
                                                     
84
Securus states that “this issue is really about revenue, not costs” and that “the Waiver Order is predicated on Pay 
Tel’s ‘revenue shortfall’ rather than its costs.”  Securus Waiver Expansion Petition at 6.  The Bureau’s review of Pay 
Tel’s waiver request, however, required the analysis of both costs and revenues.  The Bureau first had to ascertain 
Pay Tel’s total company costs and compare them to Pay Tel’s revenues to determine whether there was good cause 
for a waiver.  See Pay Tel Waiver Order, 29 FCC Rcd at 1306, paras. 14-15. The Bureau then had to assess Pay 
Tel’s revenue shortfall calculation and its claim for additional revenues in order to determine an appropriate remedy 
for Pay Tel.  See id. at 1307, paras. 17-18.  
85
See Waiver Expansion Petition at 7; see also CenturyLink Comments at 2 (CenturyLink asserts that “as a result of 
the Pay Tel Waiver, all ICS carriers that compete with Pay Tel now have been significantly injured in their ability to 
compete for contracts and to serve existing sites.”); GTL Reply at 3-4 (“the Commission has put all other ICS 
providers attempting to compete with Pay Tel at a competitive disadvantage.”).    
86
Pay Tel Waiver Petition at 24.  
87
See Pay Tel Waiver Order, 29 FCC Rcd at 1307, para. 16; id. (“We further note that a waiver will be consistent 
with our statutory obligation under section 201(b) of the Act and, pursuant to section 276, will ‘promote 
competition’ and ‘promote the widespread deployment of pay phone services to the benefit of the general public.’”)
(citations omitted).  
88
Voice Biometrics Petition at 3.  
89
See generally Pay Tel Waiver Petition. Securus correctly states that Pay Tel’s waiver petition made a reference to 
the costs it incurs in providing voice biometric service.  See Voice Biometrics Petition at 2 (citing Pay Tel Waiver 
(continued….)
Federal Communications Commission DA 14-786
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was based on its assertion that below-cost state rate mandates combined with the Commission’s interim 
rate caps (set at Pay Tel’s average cost) ensured that Pay Tel would experience an intrastate revenue 
shortfall that it could not offset except through a waiver of the rate caps.
90
  Further, the Order expressly 
acknowledged that continuous voice biometric costs were included in the portion of Pay Tel’s cost study 
that the Commission relied on to establish its interstate rate caps.
91
  Since the ICS rate caps already 
accommodate the continuous voice biometric fee cited by Pay Tel, we do not believe further adjustments 
to the caps are necessary.  We also reject Securus’ assertion that “through the Waiver Order, Pay Tel has 
been given extra interstate calling revenue to pay [voice biometric technology vendor] JLG.”
92
  The 
higher interstate ICS rate Pay Tel requested and was temporarily allowed to charge was to offset the 
intrastate revenue shortfall that Pay Tel documented it faced as a result of below-cost state rate mandates, 
not to compensate a security software vendor.  
25. We disagree with Securus’ claim that granting its Petition “is not only appropriate but is 
necessary in order ‘not to skew the competitive landscape in the ICS market.’”
93
  By expressly 
incorporating the cost of this service in its rate caps, the Commission has already designed its interim caps 
to ensure that all ICS providers will be able to recover the costs of employing continuous voice biometric
technology and Securus does not demonstrate otherwise in its request.  
26. Finally, we note that Securus does not allege that it will not be financially viable if it fails 
to obtain the relief requested.  Pay Tel made such an assertion to justify the extraordinary circumstances it 
faced and the relief it sought.
94
  Citing a public statement by Securus’ Chief Executive Officer, Wright 
Petitioners state that “the imposition of the price caps will not have the same severe financial impact 
referenced in Pay Tel’s waiver request, and Securus ‘can live with’ the reduction in revenue.”
95
  The 
Ream Opposition notes that Securus “included the biometric service at no charge to a customer in a 
proposal to the Florida DoC” which “directly contradicts the notion that Securus is unable to continue 
without such a waiver.”
96
  If Securus desires to make such an assertion, it has only to do so and provide 
sufficient evidence to support it.  
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Petition at 7 n.25).  Pay Tel did not, however, cite this as a basis for its waiver request but merely affirmed that Pay 
Tel’s voice biometric cost had already been included in the cost study on which the Commission’s rate cap was set.  
90
See Pay Tel Waiver Petition at 2.  
91
The Commission included the costs of voice biometric technology in calculating the interim debit and prepaid ICS 
rate cap.  See Inmate Calling Report and Order and FNPRM at 14148, para. 76 (“We establish an interim rate cap 
for debit and prepaid interstate ICS calls of $0.21 per minute based on the public debit call cost data included in Pay 
Tel’s cost submission. . . .  Specifically, Pay Tel reported that the average of its actual and projected 2012-2015 
debit calling costs, excluding commissions and including continuous voice biometric identification fees, is $0.208 
per minute.”) (emphasis added).  For collect calls, we note that the $0.25 per minute rate cap for collect calls set by 
the Commission was higher than the rate Pay Tel cited in its cost study for collect calls with voice biometric 
technology.  See Letter from Marcus W. Trathen, Counsel for Pay Tel Communications, Inc., to Marlene H. Dortch, 
Secretary, FCC, WC Docket No. 12-375 at Attach. (Worksheet Set A) (Pay Tel Cost Summary) (filed July 23, 2013) 
(citing an average total company cost for collect ICS calls with voice biometric technology of $0.225 per minute).  
We therefore believe that the Commission’s rate cap for collect calls is also set at sufficiently conservative level to 
accommodate the voice biometric fee Securus has requested here.  
92
Voice Biometrics Petition at 4.  
93
Securus Voice Biometric Petition Reply at 2 (citations omitted).  
94
See, e.g., Pay Tel Waiver Petition at 2.  
95
Wright Petitioners Opposition at 2 (quoting Exh. A at 2 (Statement by Securus’ CEO as cited in Bryce Baschuk, 
Court Partially Denies Appeal to Block FCC Prison Call Rate Caps, BLOOMBERG BNA, Jan. 15, 2014)).   
96
Ream Opposition at 2; see also Wright Petitioners’ Opposition at 3.  
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27. For the reasons above, we find Securus’ Voice Biometrics Petition fails to justify a 
waiver of the Commission’s interim rate cap rule and therefore deny this Petition without prejudice.  
IV. ORDERING CLAUSES
28. Accordingly, IT IS ORDERED, pursuant to the authority contained in sections 1, 4(i), 
5(c), 201, and 276 and of the Communications Act of 1934, as amended, 47 U.S.C. §§ 151, 154(i), 
155(c), 201, and 276, and sections 0.91, 0.291, and 1.3 of the Commission’s rules, 47 C.F.R. §§ 0.91, 
0.291, and 1.3, that the Petition to Expand Pay Tel Waiver and the Petition for Leave to Add Fee for 
Voice Biometrics Technology filed by Securus Technologies, Inc. on February 19, 2014 ARE DENIED
without prejudice.
29. IT IS FURTHER ORDERED that, pursuant to section 1.102(b)(1) of the Commission’s 
rules, 47 C.F.R. § 1.102(b)(1), this Order SHALL BE EFFECTIVE upon release.
FEDERAL COMMUNICATIONS COMMISSION
Julie A. Veach
Chief
Wireline Competition Bureau