PUBLIC NOTICE
Federal Communications Commission
445 12
th
St., S.W.
Washington, D.C. 20554
News Media Information 202 / 418-0500
Internet: https://www.fcc.gov
TTY: 1-888-835-5322
DA 15-1089
Released: September 25, 2015
PUBLIC SAFETY AND HOMELAND SECURITY BUREAU ANNOUNCES OPENING
OF PUBLIC SAFETY SUPPORT CENTER
The Public Safety and Homeland Security Bureau (Bureau) announces the opening of its Public Safety 
Support Center (PSSC), a web-based, one-stop portal to enable Public Safety Answering Points (PSAPs) 
and other Public Safety entities to request support or information from the Bureau and to notify it of 
problems or issues impacting the provision of emergency services.  The PSSC is accessible via the 
Internet at https://www.fcc.gov/public-safety-support-center.  A principal goal of the Bureau is to ensure 
consistent and timely support to public safety stakeholders.  The development of the PSSC is the latest 
step by the Bureau to fulfill this goal.
The PSSC will handle notifications of service outages, complaints related to carrier provision of location 
information, and register issues or submit inquiries regarding PSAP or Public Safety operations or FCC 
rules and regulations.  Types of notifications and requests include:
? 911 Service Outage
? Phase 1/Phase 2 Deployments
? E911 Location Accuracy
? Text-to-911 Service
? Fraudulent/Non-Service Initialized 911 Calls
? Request an Update to Master PSAP Registry
? Interference to Public Safety Services or Devices
? Tower Lighting Outages
The PSSC is distinct from the FCC’s Consumer Complaint Center, which will continue to handle 
consumer inquiries and complaints, including consumer complaints about access to 911 emergency 
services.  The PSSC is also distinct from the complaint escalation process and web portal under 
development by the FCC’s Enforcement Bureau.
1
  Finally, the Commission’s 24-7 Operations Center 
remains available by telephone at all times for safety-of-life issues.   
Requests made to the PSSC will be viewed directly by PSHSB staff in order to expedite notification and 
resolution.  
Questions regarding this Public Notice may be directed to Timothy May by phone at (202) 418-1463, or 
by email at Timothy.May@fcc.gov.
By the Chief, Public Safety and Homeland Security Bureau
                                                     
1
Enforcement Bureau Enhances Procedures for Public Safety and Industry Interference Complaints, Public Notice, 
DA 15-967 (rel. August 27, 2015).
2FCC