Federal Communications Commission DA 25-882 Before the Federal Communications Commission Washington, D.C. 20554 In the Matter of ) ) Puerto Rico Telephone Company, Inc. ) File No.: EB-TCD-22-00034274 d/b/a Claro Puerto Rico ) NAL/CD Acct. No.: 202332170012 ) FRN: 0001731470 ) ) ORDER Adopted: December 8, 2025 Released: December 8, 2025 By the Acting Chief, Enforcement Bureau: 1. The Enforcement Bureau (Bureau) of the Federal Communications Commission (FCC or Commission) has entered into a Consent Decree to resolve its investigation into whether Puerto Rico Telephone Company, Inc. d/b/a Claro Puerto Rico (Claro Puerto Rico) failed to timely file monthly reports of permanently disconnected phone numbers to the Commission’s Reassigned Numbers Database (Database) administrator (Administrator). The Database and the Commission’s reporting rules play a role in the FCC’s consumer protection efforts to protect consumers from unwanted calls and assist ethical telemarketers in ensuring that they are calling the intended recipient.1 The Database allows persons to avoid placing calls to numbers previously assigned to a subscriber who provided consent for particular calls, but that (after the provision of such consent) were disconnected and reassigned to a new non- consenting subscriber.2 Reporting carriers must inform the Administrator of subscriber disconnections on a monthly basis.3 Claro Puerto Rico failed to provide timely information to the Administrator on multiple occasions.4 To settle this matter, Claro Puerto Rico will implement a compliance plan and pay a $32,000 voluntary contribution. 2. After reviewing the terms of the Consent Decree and evaluating the facts before us, we find that the public interest would be served by adopting the Consent Decree and resolving the Notice of Apparent Liability for Forfeiture (NAL) regarding Claro Puerto Rico’s compliance with the Commission’s Reassigned Number Database reporting rules under section 64.1200(1)(2) of the Commission’s rules.5 1 See Advanced Methods to Target and Eliminate Unlawful Robocalls, CG Docket No. 17-59, Second Report and Order, 33 FCC Rcd 12024, 12024-25, paras. 1-3 (2018) (Reassigned Numbers Database Order). 2 Id. at 12029, para. 11. 3 47 CFR § 64.1200(l)(2); Reassigned Numbers Database Order, 33 FCC Rcd at 12032, 12038, para. 39. 4 Puerto Rico Telephone Company, Inc. d/b/a Claro Puerto Rico, Notice of Apparent Liability for Forfeiture, 37 FCC Rcd 14554 (EB 2022). 5 47 CFR § 64.1200(1)(2). Federal Communications Commission DA 25-882 3. In the absence of material new evidence relating to this matter, we do not set for hearing the question of Claro Puerto Rico’s basic qualifications to hold or obtain any Commission license or authorization.6 4. Accordingly, IT IS ORDERED that, pursuant to sections 4(i), and 503(b) of the Communications Act of 1934, as amended, 47 U.S.C. §§ 4(i), 503(b), section 1.93 of the Commission’s rules, 47 CFR 1.93 and the authority delegated by sections 0.111 and 0.311 of the Commission’s rules, 47 CFR §§ 0.111, 0.311, the attached Consent Decree IS ADOPTED and its terms incorporated by reference. 5. IT IS FURTHER ORDERED that the above-captioned matter IS TERMINATED and the NAL IS RESOLVED in accordance with the terms of the attached Consent Decree. 6. IT IS FURTHER ORDERED that a copy of this Order and Consent Decree shall be sent by first class mail and certified mail, return receipt requested, to Enrique Ortiz de Montellano, Chief Executive Officer, Puerto Rico Telephone Company, Inc. d/b/a Claro Puerto Rico, P.O. Box 360998, San Juan, Puerto Rico, 00968-0998, and to Eduardo R. Guzman, Esq., Squire Patton Boggs (US) LLP, 2550 M Street, NW, Washington, DC 20037. FEDERAL COMMUNICATIONS COMMISSION Patrick Webre Acting Chief Enforcement Bureau 6 See 47 CFR § 1.93(b). 2 Date