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 TWELVE  PERFORMANCE  MEASUREMENTS 
 Following  are  the  12  metrics  the  Commission  has  set  forth  for  comment  to  measure  an 
 incumbent  LEC's  ability  to  provide  pre-  ordering,  ordering,  provisioning,  repair  and 
 maintenance  functions  that  competitors  use  to  interconnect,  collocate  or  obtain  access  to 
 unbundled  network  elements.  However,  the  Commission  also  requests  comment  on 
 whether  other  measurements  and  standards  would  be  more  effective  and  less  burdensome. 


 Pre-  Ordering  Measurement  x 
 OSS  Pre-  Order  Interface  Response  Timeliness:  Measures  whether  an  incumbent's 
 pre-  ordering  systems  provide  reasonably  prompt  response  times. 


 Order  Measurements  x 
 Order  Notifier  Timeliness:  Measures  the  amount  of  time  it  takes  an  incumbent  to  send  a  notice  either  confirming  whether  an  order  placed  by  a  competitor  has  been 


 accepted  and  indicating  the  date  on  which  the  requested  service  will  be  provisioned 
 (FOC  Timeliness)  or  informing  the  competitor  that  an  order  has  been  rejected  (Reject 
 Timeliness).  x 
 Order  Completion  Notifier  Timeliness:  Measures  the  amount  of  time  between  the  actual  order  completion  and  the  distribution  of  the  order  completion  notice  to  the 


 competitor.  x 
 Percentage  of  Jeopardies:  Measures  the  number  of  orders  with  due  dates  that  receive  advance  jeopardy  notices. 


 Provisioning  Measurements  x 
 Percentage  On  Time  Performance:  Measures  the  percentage  of  competitive  LEC  orders  that  were  provisioned  on  or  before  the  scheduled  due  date. 


 x  Average  Delay  Days  on  Missed  Installation  Orders:  Measures  the  average  amount 
 of  time  by  which  an  incumbent  misses  confirmed  installation  due  dates.  x 
 Installation  Quality:  Measures  the  percentage  of  completed  orders  for  which  competitive  LECs  file  trouble  reports  with  the  first  30  days  after  completion  of  the 


 order.  x 
 Percentage  Missed  Appointment:  Measures  the  number  of  missed  customer  appointments  for  competitors. 


 x  Open  Orders  in  Hold  Status:  Measures  the  percentage  of  circuits  that  are  past  the 
 committed  due  date  as  of  the  end  of  the  reporting  period. 


 Maintenance  and  Repair  Measurements  x 
 Trouble  Report  Rate:  Measures  the  percentage  of  provisioned  loops  or  circuits  with  troubles  reported  within  a  certain  period  of  time. 


 x  Repeat  Trouble  Report  Rate:  Measures  the  percentage  of  trouble  tickets  that  are 
 repeat  trouble  tickets,  generated  within  a  30-  day  period.  x 
 Time  to  Restore:  Measures  the  mean  time  required  by  incumbents  to  restore  services 
 after  a  competitor  files  a  trouble  ticket. 
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