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 NEWS  News  media  Information  202  /  418-  0500  Fax-  On-  Demand  202  /  418-  2830  Internet:  http://  www.  fcc.  gov  ftp.  fcc.  gov  Federal  Communications  Commission  445  12th  Street,  S.  W.  Washington,  D.  C.  20554  This  is  an  unofficial  announcement  of  Commission  action.  Release  of  the  full  text  of  a  Commission  order  constitutes  official  action.  See  MCI  v.  FCC.  515  F  2d  385  (D.  C.  Circ  1974). 
 FOR  IMMEDIATE  RELEASE:  NEWS  MEDIA  CONTACT: 
 December  5,  2001  Michael  Balmoris  202-  418-  0253 
 Email:  mbalmori@  fcc.  gov 


 FCC  RELEASES  REPORT  ON  QUALITY  OF  SERVICE  OF 
 LOCAL  PHONE  COMPANIES 


 Washington,  D.  C.  –  The  FCC  has  released  a  report  entitled  Quality  of  Service  of  the 
 Local  Operating  Companies.  This  report  summarizes  data  submitted  by  major  incumbent  local 
 operating  companies,  which  collectively  serve  about  90%  of  the  nation’s  access  lines,  on  their 
 quality  of  service  for  1999  and  2000.  Such  data  include  measures  of  service  quality  provided  to 
 business  and  residential  end  user  customers,  as  well  as  service  quality  provided  to  access 
 customers,  namely  interexchange  carriers. 


 Following  is  a  summary  of  various  qualit  y  of  service  indicat  ors: 
 ƒ  The  percent  ages  of  resident  ial  inst  allat  ion  commitment  s  met  have  remained  fairly  st  able 
 over  the  past  five  years  at  around  98%  or  better.  ƒ 
 Residential  out  of  service  repair  intervals  ranged  from  a  low  of  13  hours  to  a  high  of  49.0 
 in  the  year  2000.  ƒ 
 Residential  installation  intervals  ranged  from  a  low  of  0.8  days  to  a  high  of  3.9  days  in  the 
 year  2000.  ƒ 
 In  1997,  three  out  of  nine  reporting  entities  averaged  more  than  100  complaints  per  million 
 lines;  in  2000,  seven  out  of  nine  averaged  more  than  100  complaints  per  million  lines. 


 The  report  is  available  for  reference  in  the  FCC's  Reference  Information  Center,  Courtyard 
 Level,  445  12th  Street,  S.  W.  Copies  may  be  purchased  by  calling  Qualex  International  at  (202) 
 863-  2893.  The  report  can  be  downloaded  from  the  FCC-  State  Link  Internet  site  at 
 http://  www.  fcc.  gov/  ccb/  stats  on  the  World  Wide  Web. 


 --  FCC  -- 
 For  additional  information,  contact  the  Industry  Analysis  Division,  Common  Carrier  Bureau  at 
 (202)  418-  0940,  or  for  users  of  TTY  equipment,  call  202-  418-  0484. 


 News  about  the  Federal  Communications  Commission  can  also  be  found 
 at  the  Commission’s  web  site  www.  fcc.  gov 
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