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 NEWS  News  media  Information  202  /  418-  0500  Fax-  On-  Demand  202  /  418-  2830  Internet:  http://  www.  fcc.  gov  ftp.  fcc.  gov  Federal  Communications  Commission  445  12th  Street,  S.  W.  Washington,  D.  C.  20554  This  is  an  unofficial  announcement  of  Commission  action.  Release  of  the  full  text  of  a  Commission  order  constitutes  official  action.  See  MCI  v.  FCC.  515  F  2d  385  (D.  C.  Circ  1974). 
 FOR  IMMEDIATE  RELEASE:  NEWS  MEDIA  CONTACT:  January  30,  2003  Michael  Balmoris  202-  418-  0253 
 Email:  mbalmori@  fcc.  gov 
 FCC  RELEASES  REPORT  ON  QUALITY  OF  SERVICE  OF  LOCAL  PHONE  COMPANIES 


 Washington,  D.  C.  –  The  FCC  has  released  a  report  entitled  Quality  of  Service  of  the  Local  Operating  Companies.  This  report  summarizes  quality  of  service  data  for  2001  submitted 
 by  major  incumbent  local  operating  companies,  which  collectively  serve  about  90%  of  the  nation’s  access  lines.  The  data  include  measures  of  service  quality  provided  to  business  and 
 residential  end-  user  customers,  as  well  as  service  quality  provided  to  access  customers,  namely  interexchange  carriers. 


 The  following  is  a  summary  of  some  key  quality  of  service  indicators  for  2001  and  2000: 
 €  In  virtually  all  areas  of  measured  performance  highlighted  in  the  report,  most  companies  improved  in  2001  compared  to  2000. 


 €  Average  residential  installation  intervals  for  individual  companies  ranged  from  a  low  of  0.6  business  days  to  a  high  of  3.2  business  days  in  2001,  an  improvement  from  a  low  of 
 0.8  business  days  and  a  high  of  3.9  business  days  in  2000. 
 €  Average  initial  out-  of-  service  residential  repair  intervals  for  individual  companies  ranged  from  a  low  of  13.5  hours  to  a  high  of  26.8  hours  in  2001,  an  improvement  compared  to  a 
 low  of  13.0  hours  and  a  high  of  49.0  hours  in  2000. 
 €  For  companies  included  in  this  report,  the  average  complaint  level  declined  from  approximately  250  complaints  per  million  lines  in  2000  to  approximately  150  complaints 
 per  million  lines  in  2001. 
 The  report  is  available  for  reference  in  the  FCC's  Reference  Information  Center,  Courtyard  Level,  445  12th  Street,  S.  W.  Copies  may  be  purchased  by  calling  Qualex 
 International  at  (202)  863-  2893.  The  report  can  be  downloaded  from  the  FCC-  State  Link  Internet  site  at  http://  www.  fcc.  gov/  wcb/  stats  on  the  World  Wide  Web. 


 --  FCC  -- 
 For  additional  information,  contact  the  Industry  Analysis  and  Technology  Division,  Wireline 
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 NEWS  News  media  Information  202  /  418-  0500  Fax-  On-  Demand  202  /  418-  2830  Internet:  http://  www.  fcc.  gov  ftp.  fcc.  gov  Federal  Communications  Commission  445  12th  Street,  S.  W.  Washington,  D.  C.  20554  This  is  an  unofficial  announcement  of  Commission  action.  Release  of  the  full  text  of  a  Commission  order  constitutes  official  action.  See  MCI  v.  FCC.  515  F  2d  385  (D.  C.  Circ  1974). 
 Competition  Bureau  at  (202)  418-  0940,  or  for  users  of  TTY  equipment,  call  202-  418-  0484. 
 News  about  the  Federal  Communications  Commission  can  also  be  found  at  the  Commission’s  web  site  www.  fcc.  gov 
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