*Pages 1--1 from Microsoft Word - 31240* NEWS News media Information 202 / 418- 0500 Fax- On- Demand 202 / 418- 2830 TTY 202/ 418- 2555 Internet: http:// www. fcc. gov ftp. fcc. gov Federal Communications Commission 445 12 th Street, S. W. Washington, D. C. 20554 This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D. C. Circ 1974). FOR IMMEDIATE RELEASE NEWS MEDIA CONTACT September 9, 2003 David Fiske 202- 418- 0513 FCC CHAIRMAN MICHAEL POWELL STATEMENT ON WIRELESS INDUSTRY VOLUNTARY CONSUMER CODE Today, the Cellular Telecommunications and Internet Association (CTIA) issued a voluntary consumer code for wireless service, articulating key principles concerning marketing, sales, billing, privacy, customer service, and contract termination. I commend CTIA and its members on their efforts to standardize industry practices of providing consumers information about wireless service plans. The proper functioning of a highly competitive market – which the wireless market has proven to be – depends on consumers having accurate and meaningful information at all stages of the customer relationship with the provider. Ultimately, voluntary efforts, like the code, are not only good for consumers; they are good for business too by improving the customer experience and encouraging subscription. I look forward to continuing to work with the wireless industry and consumers to ensure spectrum-based services deliver value for the American people. - FCC - 1