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 CONSUMER  ADVISORY  COMMITTEE  MEETING 
 Federal  Communications  Commission  445  12  th  Street,  S.  W.,  Room  TW-  C305,  Washington,  DC 


 Friday,  March  26,  2004  8:  30  a.  m.  -  4:  00  p.  m. 
 TENTATIVE  AGENDA 
 Morning  Session 


 8:  30  -  9:  00  a.  m.  Continental  Breakfast,  Networking,  and  Conversation 
 9:  00  a.  m.  Welcome  and  Call  to  Order  Shirley  L.  Rooker,  Chair,  Consumer  Advisory  Committee  (CAC) 


 9:  05  -  9:  10  a.  m.  Meeting  Logistics  Scott  Marshall,  CAC  Designated  Federal  Officer,  Consumer  & 
 Governmental  Affairs  Bureau  (CGB) 
 9:  10  -  9:  30  a.  m.  Introduction  of  the  Chairman  and  Commissioners,  (Chairman  and  Commissioners  invited  --  schedules  permitting) 
 K.  Dane  Snowden,  Chief,  CGB 
 9:  30  -  9:  45  a.  m.  Update  on  the  Consumer  &  Governmental  Affairs  Bureau  K.  Dane  Snowden,  Chief,  CGB 


 9:  45  -  10:  00  a.  m.  Overview  of  the  Quarterly  Inquiries  and  Complaints  Report  and  Quality  of  Service  Report,  Thomas  Wyatt,  Deputy  Bureau 
 Chief,  CGB 
 10:  00  -  12:  00  p.  m.  Working  Group  Break  Out  Sessions 
 12:  00  -  1:  00  p.  m.  Lunch  Presentation:  Voice  Over  Internet  Protocol  (VoIP) 
 demonstration  [vendor  TBD] 
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 Afternoon  Session 
 1:  00  -  1:  45  p.  m.  Recommendations  Regarding  Electronic  Access  to  the  FCC,  Susan  K.  Mazrui,  Consumer  Complaints,  Outreach  Education,  and 
 Participation  Working  Group 
 1:  45  -  2:  30  p.  m.  Review  of  Pending  VoIP  Rulemaking  Proceeding,  Jeffrey  Carlisle,  Senior  Deputy  Bureau  Chief,  Wireline  Competition 
 Bureau  (WCB) 
 2:  30  -  2:  45  p.  m.  Break 
 2:  45  -  3:  45  p.  m.  Partnering  with  State  &  Local  Consumer  Affairs  Agencies  [presenters  TBD] 


 3:  45  -  4:  00  p.  m.  Comments  from  the  Public;  Wrap-  Up;  Future  Meetings 
 4:  00  p.  m.  Adjournment 
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