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 NEWS  Federal  Communications  Commission  445  12  th  Street,  S.  W.  Washington,  D.  C.  20554  This  is  an  unofficial  announcement  of  Commission  action.  Release  of  the  full  text  of  a  Commission  order  constitutes  official  action.  See  MCI  v.  FCC.  515  F  2d  385  (D.  C.  Circ  1974).  News  Media  Information  202  /  418-  0500  Internet:  http://  www.  fcc.  gov  TTY:  1-  888-  835-  5322 
 For  immediate  release:  News  Media  Contact:  February  26,  2004  Rosemary  Kimball  (202)  418-  0511 
 e-  mail:  rosemary.  kimball@  fcc.  gov 
 WIRELESS  PORTABILITY  COMPLAINTS:  5852  CONSUMER  COMPLAINTS  SINCE  PORTING  BEGAN  ON  NOV.  24 


 Washington,  DC  –  Since  wireless  phone  number  porting  began  on  November  24,  2003,  the  FCC  has  received  5852  informal  complaints  about  wireless  local  number 
 portability  as  of  February  25,  2004 
 Most  of  the  complaints  concern  alleged  delays  in  porting  numbers  from  one  wireless  carrier  to  another.  A  much  smaller  number  of  complaints,  just  under  ten 
 percent  of  the  total,  involve  alleged  delays  in  porting  numbers  from  wireline  carriers  to  wireless  carriers. 


 The  carriers  most  often  mentioned  in  the  complaints  are:  AT&  T  Wireless  (2787);  Sprint  PCS  (1445);  Verizon  Wireless  (933);  T-  Mobile  (854);  Cingular  Wireless  (849); 
 and  Nextel  (420).  Many  of  the  complaints  concern  more  than  one  carrier  so  the  total  number  of  complaints  received  is  smaller  than  the  number  of  times  a  carrier  is 
 mentioned  in  a  complaint. 
 In  the  first  30-  day  period  following  the  effective  date  of  the  WLNP  requirements,  the  FCC  reported  receiving  approximately  2400  informal  complaints  about  WLNP. 
 During  the  second  30-  day  period,  the  number  of  receipts  had  grown  to  4734,  or  2334  additional  complaints.  At  the  close  of  the  third  30-  day  period  following 
 implementation,  the  total  number  of  complaints  had  increased  to  5852,  about  1118  additional  complaints.  This  information  clearly  reflects  a  downward  trend  in  the  number 
 of  WLNP  complaints  being  submitted  to  the  FCC. 
 The  existence  of  a  complaint  does  not  necessarily  indicate  any  wrongdoing  by  the  carrier  or  carriers  named,  nor  do  the  complaint  numbers  reflect  the  relative  number 
 of  a  carrier’s  subscribers  attempting  to  port  a  number.  More  analysis  is  required  to  determine  what,  if  any,  violation  occurred. 


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