NEWS News media Information 202 / 418-0500Fax-On-Demand   202 / 418-2830Internet: http://www.fcc.govftp.fcc.gov
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order
constitutes official action.  See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:
February 27, 2007 Mark Wigfield 202-418-0253
Email: mark.wigfield@fcc.gov
FCC RELEASES REPORT ON QUALITY OF SERVICE OF 
INCUMBENT LOCAL EXCHANGE CARRIERS
Washington, D. C. – The FCC today releases a report entitled Quality of Service of
Incumbent Local Exchange Carriers. This report summarizes quality of service data for 2005
submitted by major incumbent local exchange carriers (regional Bell companies and Sprint), as well as 
smaller incumbent local exchange carriers. The data is presented separately for each operating entity 
and includes measures of service quality provided to residential and business end-user customers, as 
well as service quality provided to long distance carriers.  Statistically significant six-year trends were 
identified in four indicators of industry-wide service quality:  
· Complaints per million lines decreased on average 5.1% annually. 
· Installation intervals decreased on average 4.2% annually. 
· Repair intervals increased on average 5.1% annually.  
· Percentage of switches with outages decreased on average 10.9% annually.
The report is available for reference in the FCC's Reference Information Center, Courtyard Level, 445
12th Street, S.W.  Copies may be purchased by calling Best Copy and Printing, Inc. at (202) 488-
5300.  The report can be downloaded from the Wireline Competition Bureau Statistical Reports
Internet site at http://www.fcc.gov/wcb/stats on the World Wide Web. For additional information, 
contact Jonathan Kraushaar of the Industry Analysis and Technology Division, Wireline Competition 
Bureau at (202) 418-0947, or for users of TTY equipment call (202) 418-0484.
News about the Federal Communications Commission can also be found at the Commission’s web site www.fcc.gov
—FCC—