Wilmington, NC DTV Transition (September 9, 2008)
Overview of DTV Calls
Wilmington, NC Transition Calls from Second Day
Overview/Analysis of Wilmington Transition Test DTV Calls
Category Count
CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION
They were not aware of the switch to DTV 10
They were unaware of the correct transition date 10
They did not think the stations they watch would switch to digital 15
Subtotal: 35
CONSUMERS WHO WERE AWARE BUT DID NOT ACT 
They forgot to upgrade 19
They were unable to attain assistance to upgrade 4
They relied on another member of their household to upgrade 4
They waited too long to buy or set up a digital set or a converter box 19
They were out of town or too busy or knew they could do it later 11
Subtotal: 57
CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM
A coupon did not arrive in time 17
Wanted coupon or had not received coupon from NTIA 8
The retail store was out of boxes 0
Subtotal: 25
CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES
Setting up converter boxes was too hard 12
They didn't understand the instructions for the digital set or the converter box 17
Their converter box "didn't work" 78
Subtotal: 107
CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS
Their antenna didn't work or they have no antenna or their antenna wasn't connected 42
Problem with channel or call sign 13
Weak or spotty signal 2
Subtotal: 57
CONSUMERS COMPLAINING ABOUT NOT RECEIVING WILMINGTON SIGNALS
Problem with channel or call sign 124
Subtotal: 124
OTHER PROBLEMS
Satellite subscribers to Dish Network or Direct TV – did not subscribe to local package 3
They thought all their sets were hooked up to cable or satellite 7
They were waiting for cable or satellite installation 6
Wanted DTV consumer information sent to them 3
Subtotal: 19
Total 424