Wilmington, NC DTV Transition (September 10, 2008)
Overview of DTV Calls
Wilmington, NC Transition Calls from Third Day
Overview/Analysis of Wilmington Transition Test DTV Calls
Category Count
CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION
They were not aware of the switch to DTV 4
They were unaware of the correct transition date 9
They did not think the stations they watch would switch to digital 13
Subtotal: 26
CONSUMERS WHO WERE AWARE BUT DID NOT ACT 
They forgot to upgrade 3
They were unable to attain assistance to upgrade 1
They relied on another member of their household to upgrade 0
They waited too long to buy or set up a digital set or a converter box 14
They were out of town or too busy or knew they could do it later 1
Subtotal: 19
CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM
A coupon did not arrive in time 9
Wanted coupon or had not received coupon from NTIA 20
The retail store was out of boxes 0
Subtotal: 29
CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES
Setting up converter boxes was too hard 13
They didn't understand the instructions for the digital set or the converter box 8
Their converter box "didn't work" 8
Subtotal: 29
CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS
Their antenna didn't work or they have no antenna or their antenna wasn't connected 11
Problem with channel or call sign 25
Weak or spotty signal 42
Subtotal: 78
CONSUMERS COMPLAINING ABOUT NOT RECEIVING WILMINGTON SIGNALS
Problem with channel or call sign 79
Subtotal: 79
OTHER PROBLEMS
Satellite subscribers to Dish Network or Direct TV – did not subscribe to local package 18
They thought all their sets were hooked up to cable or satellite 0
They were waiting for cable or satellite installation 1
Wanted DTV consumer information sent to them 2
Subtotal: 21
Total 281