Wilmington, NC DTV Transition (September 11, 2008)
Overview of DTV Calls
Wilmington, NC Transition Calls from Fourth Day
Overview/Analysis of Wilmington Transition Test DTV Calls
Category Count
CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION
They were not aware of the switch to DTV 0
They were unaware of the correct transition date 0
They did not think the stations they watch would switch to digital 2
Subtotal: 2
CONSUMERS WHO WERE AWARE BUT DID NOT ACT 
They forgot to upgrade 8
They were unable to attain assistance to upgrade 1
They relied on another member of their household to upgrade 0
They waited too long to buy or set up a digital set or a converter box 5
They were out of town or too busy or knew they could do it later 2
Subtotal: 16
CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM
A coupon did not arrive in time 10
Wanted coupon or had not received coupon from NTIA 14
The retail store was out of boxes 0
Subtotal: 24
CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES
Setting up converter boxes was too hard 3
They didn't understand the instructions for the digital set or the converter box 4
Their converter box "didn't work" 17
Subtotal: 24
CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS
Their antenna didn't work or they have no antenna or their antenna wasn't connected 2
Problem with channel or call sign 31
Weak or spotty signal 27
Subtotal: 60
CONSUMERS COMPLAINING ABOUT NOT RECEIVING WILMINGTON SIGNALS
Problem with channel or call sign 76
Subtotal: 76
OTHER PROBLEMS
Satellite subscribers to Dish Network or Direct TV – did not subscribe to local package 3
They thought all their sets were hooked up to cable or satellite 0
They were waiting for cable or satellite installation 0
Wanted DTV consumer information sent to them 0
Subtotal: 3
Total 205