Wilmington, NC DTV Transition (September 12, 2008)
Overview of DTV Calls
Wilmington, NC Transition Calls from Fifth Day
Overview/Analysis of Wilmington Transition Test DTV Calls
Category Count
CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION
They were not aware of the switch to DTV 0
They were unaware of the correct transition date 2
They did not think the stations they watch would switch to digital 3
Subtotal: 5
CONSUMERS WHO WERE AWARE BUT DID NOT ACT 
They forgot to upgrade 2
They were unable to attain assistance to upgrade 1
They relied on another member of their household to upgrade 0
They waited too long to buy or set up a digital set or a converter box 1
They were out of town or too busy or knew they could do it later 0
Subtotal: 4
CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM
A coupon did not arrive in time 1
Wanted coupon or had not received coupon from NTIA 18
The retail store was out of boxes 1
Subtotal: 20
CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES
Setting up converter boxes was too hard 2
They didn't understand the instructions for the digital set or the converter box 3
Their converter box "didn't work" 3
Subtotal: 8
CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS
Their antenna didn't work or they have no antenna or their antenna wasn't connected 26
Problem with channel or call sign 3
Weak or spotty signal 5
Subtotal: 34
CONSUMERS COMPLAINING ABOUT NOT RECEIVING WILMINGTON SIGNALS
Problem with channel or call sign 42
Subtotal: 42
OTHER PROBLEMS
Satellite subscribers to Dish Network or Direct TV – did not subscribe to local package 7
They thought all their sets were hooked up to cable or satellite 1
They were waiting for cable or satellite installation 0
Wanted DTV consumer information sent to them 0
Subtotal: 8
Total 121