1 Total Call Volume - Wilmington 281 125 83 100 64 72 797 424 205 121 0 100 200 300 400 500 600 700 800 900 9/8/08 9/9/08 9/10/08 9/11/08 9/12/08 9/15/08 9/16/08 9/17/08 9/18/08 9/19/08 Tot a l C a lls Total Calls – 2,272 2 Consumers Who Were Not Aware of the Transition 26 3 0 23 35 2 5 2 3 1 0 5 10 15 20 25 30 35 40 9/8/08 9/9/08 9/10/08 9/11/08 9/12/08 9/15/08 9/16/08 9/17/08 9/18/08 9/19/08 Tot a l C a lls Total Calls – 100 3 Total Converter Box Issues 133 107 29 24 8 9 12 7 10 2 0 20 40 60 80 100 120 140 9/8/08 9/9/08 9/10/08 9/11/08 9/12/08 9/15/08 9/16/08 9/17/08 9/18/08 9/19/08 Tot a l C a lls Total Calls = 341* *The previously reported 9/8/08 figures were reduced by 28 cases when, upon further discussions with the affected consumers, the cases turned out to be channel 6/44 reception issues and not converter box problems. 4 Total Converter Box Issues Pending, 42, 12% Resolved, 299, 88% Resolved Pending Total Calls =341* *The previously reported pending cases were reduced by 28 when, upon further discussions with the affected consumers, the cases turned out to be channel 6/44 reception issues and not converter box problems. 5 Total Antenna and Reception Issues 57 31 11 178 78 60 34 42 30 28 0 20 40 60 80 100 120 140 160 180 200 9/8/08 9/9/08 9/10/08 9/11/08 9/12/08 9/15/08 9/16/08 9/17/08 9/18/98 9/19/98 Tot a l C a lls Total Calls = 549 6 Channel 6/44 Reception Issues 260 124 79 76 42 49 27 27 21 30 0 50 100 150 200 250 300 9/8/08 9/9/08 9/10/08 9/11/08 9/12/08 9/15/08 9/16/08 9/17/08 9/18/08 9/19/08 T o t al cal l s Total Calls = 735* *The previously reported 9/8/08 calls were increased by 28 when, upon further discussions with the affected consumers, the cases turned out to be channel 6/44 reception issues and not converter box problems. Wilmington, NC DTV Transition Overview of DTV Calls Wilmington, NC Transition Calls by Week Overview/Analysis of Wilmington Transition Test DTV Calls (adjusted) Category Week 1 Week 2 Total CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION They were not aware of the switch to DTV 23 4 27 They were unaware of the correct transition date 26 1 27 They did not think the stations they watch would switch to digital 42 4 46 Subtotal: 91 9 100 CONSUMERS WHO WERE AWARE BUT DID NOT ACT They forgot to upgrade 56 5 61 They were unable to attain assistance to upgrade 11 0 11 They relied on another member of their household to upgrade 7 4 11 They waited too long to buy or set up a digital set or a converter box 70 9 79 They were out of town or too busy or knew they could do it later 19 5 24 Subtotal: 163 23 186 CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM A coupon did not arrive in time 64 10 74 Wanted coupon or had not received coupon from NTIA 119 44 163 The retail store was out of boxes 2 0 2 Subtotal: 185 54 239 CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES Setting up converter boxes was too hard 57 14 71 They didn't understand the instructions for the digital set or the converter box 66 5 71 Their converter box "didn't work" 178 21 199 Subtotal: 301* 40 341 CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS Their antenna didn't work or they have no antenna or their antenna wasn't connected 114 39 153 Problem with channel or call sign 157 62 219 Weak or spotty signal 136 41 177 Subtotal: 407 142 549 CONSUMERS COMPLAINING ABOUT NOT RECEIVING WILMINGTON SIGNALS Problem with channel 6/44 581 154 735 Subtotal: 581** 154 735 OTHER PROBLEMS Satellite subscribers to Dish Network or Direct TV – did not subscribe to local package 53 18 71 They thought all their sets were hooked up to cable or satellite 22 3 25 They were waiting for cable or satellite installation 13 0 13 Wanted DTV consumer information sent to them 12 1 13 Subtotal: 100 22 122 Total 1828 444 2272 *This number reflects the reduction of 28 calls previously reported as converter box problems that were subsequently determined to be channel 6/44 reception issues. **This number reflects an increase of 28 calls previously reported as converter box problems that were subsequently determined to be channel 6/44 reception issues.