NEWS
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C. 20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:
January 16, 2009 Mary Diamond (202) 418-2388
Email: mary.diamond@fcc.gov
FCC Announces $12 Million Call Center Contract to Assist DTV Call Center 
Capability
Washington, DC – The Federal Communications Commission (FCC) today announced it has 
selected IBM to provide unprecedented call center support to assist viewers with the digital 
television transition set to occur on February 17, 2009.  Today's award is worth up to $12 million 
and will allow the Commission to handle up to two million agent-assisted calls during the week 
of the DTV transition, including up to 400,000 agent-assisted calls the day after the transition.  
Last September, as part of the Continuing Resolution for Fiscal Year 2009, Congress 
appropriated $20 million to the FCC to help fund its digital television outreach efforts. On 
December 24, 2008, the FCC initiated a broad public request for proposals to provide call center 
support for the DTV transition.  Today’s announcement is the culmination of that full and open 
procurement process.   
-FCC-
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