Federal Communications Commission DA 09-1373
Before the
Federal Communications Commission
Washington, D.C. 20554
In the Matter of
Closed Captioning of Video Programming
Closed Captioning Requirements for Digital 
Television Receivers
)
)
)
)
)
)
)
CG Docket No. 05-231
ET Docket No. 99-254
ERRATUM
Released:  June 19, 2009
By the Acting Deputy Chief, Consumer and Governmental Affairs Bureau:
On November 7, 2008, the Commission released FCC 08-255, a Declaratory Ruling, Order, and 
Notice of Proposed Rulemaking in the above captioned proceeding.1  This Erratum amends Appendix A 
of the Order as follows:2
1. Section 79.1(i)(1) is revised to read as follows:
“(1) Video programming distributors shall make available contact information for the receipt and 
handling of immediate closed captioning concerns raised by consumers while they are watching a 
program.  Programming distributors must designate a telephone number, fax number, and e-mail 
address for purposes of receiving and responding immediately to any closed captioning concerns.  
Distributors shall include this information on their websites (if they have a website), in telephone 
directories, and in billing statements (to the extent the distributor issues billing statements).  
Distributors shall keep this information current and update it to reflect any changes within 10 
business days for websites, by the next billing cycle for billing statements, and by the next 
publication of directories.  Video programming distributors should ensure that any staff reachable 
through this contact information has the capability to immediately respond to and address 
consumers' concerns. To the extent that a distributor has personnel available, either on site or 
remotely, to address any technical problems that may arise, consumers using this dedicated 
contact information must be able to reach someone, either directly or indirectly, who can address 
the consumer’s captioning concerns. This provision does not require that distributors alter their 
hours of operation or the hours during which they have staffing available; at the same time, 
however, where staff is available to address technical issues that may arise during the course of 
transmitting programming, they also must be knowledgeable about and be able to address closed 
captioning concerns.  In situations where a distributor is not immediately available, any calls or 
inquiries received, using this dedicated contact information, should be returned or otherwise 
  
1 Closed Captioning of Video Programming; Closed Captioning Requirements for Digital Television Receivers, CG 
Docket No. 05-231, ET Docket No. 99-254, Declaratory Ruling, Order and Notice of Proposed Rulemaking, 23 
FCC Rcd 16674 (2008).
2 See id. at 16693, Appendix A – Revised Rules.
Federal Communications Commission DA 09-1373
2
addressed within 24 hours.  In those situations where the captioning problem does not reside with 
the distributor, the staff person receiving the inquiry should refer the matter appropriately for 
resolution.”
FEDERAL COMMUNICATIONS COMMISSION
Suzanne M. Tetreault 
Acting Deputy Chief
Consumer and Governmental Affairs Bureau