NEWS
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACTS:
January 20, 2010 Angela Kronenberg or Rick Kaplan
Phone:  (202) 418-2100
Email: angela.kronenberg@fcc.gov or     
rick.kaplan@fcc.gov
FCC COMMISSIONER CLYBURN TO VISIT CHULA VISTA, CALIFORNIA, 
JANUARY 25 TO DISCUSS MOBILE PHONE SERVICES WITH CONSUMERS
Washington, D.C. – On Monday, January 25, Commissioner Mignon Clyburn of the 
Federal Communications Commission (FCC) will hold an open forum with consumers from 6-
7:30 p.m. at the Chula Vista Library’s Civic Center Branch, in Chula Vista, CA, to discuss their 
experiences with wireless service providers.  The forum is designed to provide consumers with 
an opportunity to speak directly with federal officials about their thoughts on the state of the 
wireless market. 
“I am looking forward to the opportunity to meet with the Chula Vista community and to 
hear about their experiences as mobile phone consumers,” said Commissioner Clyburn.  “The 
Commission has a duty to protect and empower consumers throughout the telecommunications 
marketplace, and in order to do that responsibly, it is essential that we hear directly from the 
public.”  
In August, the FCC began an inquiry into what additional steps it should take, if any, to 
ensure that American consumers have sufficient access to relevant information about 
communications services.  A recent survey by the Government Accountability Office found that 
one-third of wireless phone customers who pay their own bills found unexpected charges or had 
problems understanding their bills.  Some consumers have reported being confused by their 
mobile phone contracts or surprised that a fee is charged to cancel their service early.  More than 
270 million U.S. consumers have mobile phones and approximately 20% of U.S. consumers rely 
solely on their mobile phones and do not have traditional wired telephones in their homes.
Commissioner Clyburn recently expressed concern over the expansion of early 
termination fees by one provider and related reports of unexpected and unjustified charges 
appearing on consumers’ bills from that provider.  A copy of the Commissioner’s statement can 
be found at http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-295371A1.pdf.
For more information about the open forum, please contact Keyla Hernandez-Ulloa at 
(202) 418-0965 or keyla.hernandez-ulloa@fcc.gov.
-- FCC --