Princeton Survey Research Associates International 
for 
Federal Communications Commission 
 
Broadband Service Capability Survey 
Princeton Survey Research Associates International 
 
Final Topline 
December 3, 2009 
 
 
N= 5,005 respondents 18 and over nationwide  
Dates of Interviewing:  October 19-November 23, 2009 
Interviewing conducted in English and Spanish  
Margin or Error: plus or minus 1.6 percentage points 
Job#: 29076 
 
LANDLINE INTRO: 
  
IF FIRST CALL OR NO PREVIOUSLY SELECTED RESPONDENT 
Hello, my name is _________________ and I'm calling for Princeton Survey Research on behalf of 
the Federal Communications Commission.  We’re conducting an important national opinion survey.  
We are not selling anything. To make sure our survey includes many different kinds of families, I’m 
going to start with a few questions about who lives in your household. 
 
IF CALLBACK FOR PREVIOUSLY SELECTED RESPONDENT 
Hello, my name is _________________ and I'm calling for Princeton Survey Research on behalf of 
the Federal Communications Commission.  We’re conducting an important national opinion survey.  
Could I please speak to the [INSERT AGE] year-old [INSERT GENDER man/woman] in the 
household? 
 
IF SELECTED RESPONDENT  
You have been selected to participate in this important national survey. We had called before 
and were unable to reach you. GOTO MAIN INTERVIEW. 
 
WHEN SELECTED RESPONDENT COMES TO PHONE 
Hello, my name is _________________ and I'm calling for Princeton Survey Research on 
behalf of the Federal Communications Commission..  We’re conducting an important 
national opinion survey.  We are not selling anything. You have been selected to participate 
in this important national survey. We had called before and were unable to reach you.  
 
 
S1. May I please speak to the person age 18 or older in the household who had the most recent 
birthday? 
 
S2. I would like to call back at a later time to complete the interview. So that I can ask for that 
person when I call back, could you tell me his/her age? 
 
S2b. RECORD Sex of selected person. {If not obvious, Ask: 
And could you tell me if this person is a man or a woman?} 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
 
R2. REPEAT INTRODUCTION 
Hello, my name is _________________ and I'm calling for Princeton Survey Research on behalf of 
the Federal Communications Commission.  We’re conducting an important national opinion survey.   
 
 
CELL PHONE INTRO: 
Hello, I am ___ calling for Princeton Survey Research on behalf of the Federal Communications 
Commission.  We are conducting a national survey of cell phone users.  I know I am calling you on a 
cell phone.  As a small token of our appreciation for your time, we will pay all eligible respondents $5 
for participating in this survey. 
 
This is not a sales call.  (IF R SAYS DRIVING/UNABLE TO TAKE CALL:  Thank you. We will 
try you another time…) 
 
VOICE MAIL MESSAGE (LEAVE ONLY ONCE -- THE FIRST TIME A CALL GOES TO 
VOICEMAIL):  I am calling for Princeton Survey Research on behalf of the Federal 
Communications Commission.  We are conducting a short national survey of cell phone users.  This 
is NOT a sales call.  We will try to reach you again. 
 
CELL PHONE SCREENING INTERVIEW: 
S3. Are you under 18 years old, OR are you 18 or older? 
 
READ TO ALL CELL PHONE SAMPLE: 
INTRODUCTION TO MAIN INTERVIEW:  We’re interested in learning more about people with 
cell phones.  If you are now driving a car or doing any activity requiring your full attention, I need to 
call you back later.  The first question is… 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
MAIN INTERVIEW: 
 
Q1. Some people say they feel overloaded with information these days, considering all the TV 
news shows, magazines, newspapers, and the internet.  Others say they like having so much 
information to choose from.  How about you… do you feel overloaded, or do you like having 
so much information available? 
22 Feel overloaded 
71 Like having so much information available 
5 Don’t know 
3 Refused 
 
 
Q2. Overall, do you think that computers and technology give people MORE control over their 
lives, LESS control over their lives, or don’t you think it makes any difference?   
53 More 
13 Less 
27 No difference 
6 Don’t know 
1 Refused 
 
 
Q3. Do you use a computer at your workplace, at school, at home, or anywhere else on at least an 
occasional basis?  
81 Yes 
19 No 
* Don’t know 
* Refused 
 
 
Q4. As I read the following list of things some people have, please tell me if you happen to have 
each one, or not.  Do you have… [INSERT ITEMS IN ORDER]? 
 Yes No DK Ref. 
a. Cable TV at home 65 35 * * 
b. Satellite TV at home 29 70 * * 
c. A desktop computer 66 34 * * 
d. A laptop computer (This includes a netbook.) 52 48 * * 
e. A landline phone at home 80 20 * * 
f. A cell phone… or a Blackberry or iPhone or other 
device that is also a cell phone 
86 14 * * 
g. Internet access at home 75 25 * * 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q4cd.1. How many working computers, both desktops and laptops, are there in your household? 
Based on those who have a desktop or laptop computer (n=3,688) 
* No working computers 
39 1 
30 2 
30 3 or more 
* Don’t know 
* Refused 
 
 
Q5. How comfortable would you say you are using a computer…very comfortable, somewhat 
comfortable, somewhat uncomfortable or very uncomfortable? 
Based on those who have or use a computer (n=4,024) 
61 Very comfortable 
28 Somewhat comfortable 
6 Somewhat UNcomfortable 
4 Very UNcomfortable 
1 Don’t know 
1 Refused 
 
 
Q6. Have you ever used a computer or is that something that you have not ever done? 
Based on those who do not have or use a computer (n=981) 
35 Have used a computer 
65 Have NOT ever used a computer 
0 Don’t know 
0 Refused 
 
 
Q7. Even though you do not now use a computer, how comfortable would you say you would be 
using a computer should you have the chance to use one…very comfortable, somewhat 
comfortable, somewhat uncomfortable or very uncomfortable? 
Based on those who do not currently have or use a computer but have used one in the past 
(n=380) 
22 Very comfortable 
32 Somewhat comfortable 
20 Somewhat UNcomfortable 
21 Very UNcomfortable 
2 Don’t know 
2 Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q8. Do you ever access the internet … or send and receive e-mail? 
78 Yes 
22 No 
* Don’t know 
* Refused 
 
 
Q9. Now please tell me if you access the internet at any of the following places?  (First/Next) Do 
you ever access the Internet…[INSERT IN ORDER]? 
Based on internet users (n=3,555) 
  
Yes 
 
No 
Don’t work/Go to 
school or church 
 
DK 
 
Ref. 
a. At home 92 8 0 * * 
b. At work 58 33 8 * * 
c. At a community center 14 86 * * * 
d. At a public library 35 65 * * * 
e. At church 5 94 1 * * 
f. At a friend or family member’s house 65 35 * * * 
g. At school 29 63 8 * * 
 
 
Q10. Just to confirm, you said you do NOT use the internet at home, is that correct? 
 
 Based on internet users who don’t access the internet at home (n=385) 
95 Yes, NO internet access at home 
4 Do Use internet at home 
0 Don’t know 
1 Refused 
 
 
Q11.1 At home, do you now connect to the internet through a slow-speed connection such as dial-up 
or do you have a high-speed, broadband connection? 
Based on those who have access to the internet at home (n=3,455) 
8 Slow-speed connection 
87 High-speed broadband connection 
1 Both/Neither (VOL.) 
1 Don’t have internet at home (VOL.) 
3 Don’t know 
* Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q11.2 Just to confirm, you now use a dial-up connection to the internet at home, not a higher-speed 
connection? 
Based on those who use a slow-speed connection to access internet at home (n=476) 
93 Yes, dial-up 
5 No 
1 Don’t know 
0 Refused 
 
 
Q11.3 At home, do you now use [INSERT ITEM in ORDER] to connect to the internet? 
Based on those who use a broadband connection to access internet at home 
(n=2,960) 
 Yes No DK Ref. 
a. A DSL-enabled phone line 44 49 7 * 
b. A cable modem 58 36 5 * 
c. A satellite connection 10 87 3 * 
d. A fixed wireless provider 29 62 9 * 
e. A mobile broadband wireless connection for 
your computer or cell phone 
44 51 4 * 
f. A fiber optic connection, such as FIOS 10 84 6 * 
g. A T-1 connection 5 75 20 * 
h. A dial-up telephone line 12 85 2 0 
 
 
Adopter Summary.  Broadband adoption group. 
 
65 Adopters 
33 Non-adopters 
22 Non-internet users 
6 Dial-up users 
6 No access at home/Don’t use at home 
1 Unclassified 
 
 
Q12. Do you use a service with your laptop computer that is called wireless broadband, allowing 
you to access the internet virtually anywhere? This is usually a service that you have to pay a 
monthly fee for, either by itself or as part of another communications bill. This is NOT what 
is called Wi-Fi. 
Based on those who have a laptop (n=2,268) 
28 Yes, use wireless broadband 
68 No, do not use wireless broadband 
4 Don’t know 
* Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
HH1. How many adults, age 18 and over, currently live in your household INCLUDING 
YOURSELF?  
19 Only respondent 
57 2 adults 
23 3 or more adults 
* Don’t know 
* Refused 
 
 
HH2. How many adults living in your household have a personal cell phone? 
Based on multi-adult households (n=3,561) 
6 No cell phones 
13 1 
57 2 
24 3 or more cell phones 
* Don’t know 
* Refused 
 
 
Q13. Including yourself, how many people in your household use the internet at home? 
Based those who have access to the internet at home (n=3,455) 
19 One person 
42 2 people 
19 3 people 
20 4 or more people 
* Don’t know 
* Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q14. Next… Please tell me if you EVER use the internet to do any of the following things.  Do 
you ever use the internet to…[INSERT; READ AND RANDOMIZE]? 
 Yes, 
do this 
No, 
don’t do this 
 
DK 
 
Ref. 
Items a-h based on Form A internet users (n=1,803)   
a. Get local or community news online 76 24 * 0 
b. Upload or share something you’ve created, like a 
video to a video sharing site or a photo 
45 55 * * 
c. Visit a local, state or federal government website 75 25 1 * 
d. Download or stream MUSIC files onto your 
computer so you can play them at any time you 
want 
47 53 * * 
e. Buy a product online, such as books, music, toys 
or clothing 
78 22 0 * 
f. Use a social networking site 52 47 1 * 
g. Submit a review about a product or service 52 48 * * 
h. Play games online 46 53 * 0 
Items i-p based on Form B internet users (n=1,752)     
i. Get international or national news online 73 27 * * 
j. Get information about or apply for a job 57 43 0 0 
k. Post to your own blog or a group blog in which 
you participate 
23 77 1 * 
l. Get advice or information from a government 
agency about a health or safety issue 
50 49 * * 
m. Download or stream VIDEO files onto your 
computer so you can play them any time you want 
38 62 * * 
n. Do any banking online 63 36 * * 
o. Take a class online for credit towards a degree of 
some kind, like a high school or college diploma 
or an advanced degree 
22 78 0 * 
p. Play complicated role playing games online 14 86 * 0 
 
  
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q15. About how many years have you been an Internet user? 
Based on internet users (n=3,555) 
3 Under 2 years 
9 2-4 years 
15 5-7 years 
33 8-10 years 
14 11-14 years 
15 15-17 years 
1 18-19 years 
8 20 or more years 
2 Don’t know 
* Refused 
 
 
Q16. About how many months is that?  
Based on internet users who have been online under 2 years (n=92) 
48 0-6 months 
40 7-12 months 
5 13-18 months 
1 19-24 months 
6 Don’t know 
0 Refused 
 
 
Q17. People have different reasons for starting to use the internet. We would like to know what 
your reasons were. First, [INSERT IN ORDER]…was this a reason you started using the 
internet? Next, what about [INSERT]? [IF NECESSARY: Was this a reason you started 
using the internet?] 
   Based on internet users who have been online under 2 years (n=92) 
  
Yes, 
reason 
No, 
not a 
reason 
Don’t 
work/have 
children 
 
 
DK 
 
 
Ref. 
a. My job required online access 20 77 3 0 0 
b. I needed it for school 27 73 * * 0 
c. My children needed it for school 35 56 7 1 0 
d. My children wanted internet access 41 52 8 0 0 
e. To gain access to music, movies and 
other entertainment 
46 53 0 1 0 
f. An internet provider made a special offer 
too good to pass up 
21 76 0 3 0 
g. To share my photos or videos with family 
and friends 
41 59 0 1 0 
h. To email and stay in touch with family 
and friends 
61 37 0 1 0 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q18 You said the Internet provider made you a special offer too good to pass up.  Can you tell me 
what that offer was? [OPEN-END; RECORD VERBATIM RESPONSE] 
Note: Too few respondents to report 
 
 
Q19. You mentioned several reasons for starting to use the internet.  Which one was the MOST 
IMPORTANT reason you started using the internet? [IF NECESSARY, READ 
CATEGORIES] 
    Based on internet users who have been online under 2 years (n=92) 
31 To email and stay in touch with family and friends 
19 My children needed it for school 
10 I needed it for school 
9 To gain access to music, movies and other entertainment 
7 My children wanted internet access 
6 My job required online access 
3 To share my photos or videos with family and friends 
2 An internet provider made a special offer too good to pass up 
9 None of these was a reason 
0 Don’t work/Don’t have children (VOL.) 
4 Don’t know/Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q20. Now I would like to ask about the bills for some of the services you said you have. (First,) do 
you happen to know if you get a separate bill for your [INSERT IN ORDER] or does this 
bill include other services? 
 
 
Get 
separate 
Includes 
other 
services 
Co. pays 
for service 
(vol.) 
Someone else 
handles 
bill/DK (vol.) 
 
Ref. 
Item a based on internet users who 
have a cell phone (n=3,232) 
   
a. Cell phone 80 14 2 4 1 
Item b based on internet users who 
have a landline telephone (n=3,079) 
     
b. Landline telephone 36 59 1 4 1 
Item c based on home internet users 
who have at least one other service 
(n=3,455) 
     
c. Internet service 25 69 1 4 1 
Item d based on home internet users 
who have cable TV (n=2,283) 
     
d. Cable TV 29 66 1 3 1 
Item e based on home internet users 
who have satellite TV (n=1,084) 
     
e. Satellite TV 73 22 1 3 1 
Item f based on home internet users  
who have wireless broadband (n=626) 
     
f. Wireless broadband 29 58 4 7 2 
 
 
Q21a. Thinking about your cell phone service, about how much do you pay, on average, for cell 
phone service each month, to the nearest dollar? [IF NECESSARY, READ: This includes 
any long distance charges and texting charges on your bill.] 
Q21b. Would you say your monthly cell phone bill averages…[READ]? 
 
Based on those with only a cell phone bill (n=2,663) 
7 $25 or less 
20 $26 to $50 
18 $51 to $75 
20 $76 to $100 
30 More than $100 
2 Nothing/Do not pay 
* Get access through school or work 
2 Don't know 
1 Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q22a. Thinking about your internet service at home, about how much do you pay, on average, for 
internet service each month, to the nearest dollar? 
Q22b. Would you say your monthly internet bill averages…[READ]? 
Based on home internet users who have a separate bill for internet service (n=921) 
27 $25 or less 
45 $26 to $50 
14 $51 to $75 
4 $76 to $100 
3 More than $100 
3 Nothing/Do not pay 
* Paid by work or school 
2 (DO NOT READ) Don’t know 
2 (DO NOT READ) Refused 
 
Q23a. Thinking about your wireless broadband service with your laptop, about how much do you 
pay, on average, for wireless broadband each month, to the nearest dollar? 
Q23b. Would you say your monthly wireless broadband bill averages…[READ]? 
Based on home internet users who have a separate bill for wireless broadband at home 
(n=165) 
12 $25 or less 
44 $26 to $50 
19 $51 to $75 
3 $76 to $100 
1 More than $100 
8 Nothing/Do not pay 
7 Paid by work or school 
4 (DO NOT READ) Don’t know 
1 (DO NOT READ) Refused 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
 
Q24. Now thinking about the bill that includes your INTERNET access at home… What else is 
included on that bill? Does that bill include charges for [INSERT IN ORDER]?  
 [FOR SUBSEQUENT ITEMS:] What about charges for [INSERT NEXT ITEM]? 
   Based on home internet users whose internet is bundled with cell phone, landline phone, cable or  
   satellite TV (n=2,219) 
 Yes No Co. pays bill DK Ref. 
a. A cell phone 10 86 2 2 * 
b. A landline telephone 63 34 * 2 1 
c. Cable TV 60 39 0 1 * 
d. Satellite TV 7 92 * * * 
  
 
Q25a. About how much, on average, is your TOTAL monthly bill for the bundled service package 
that includes your internet access? 
Q25b. Would you say your monthly bill for ALL of these services averages…[READ]? 
Based on home internet users whose bill for internet service is bundled with other services  
(n=2,337) 
1 $25 or less 
8 $26 to $50 
15 $51 to $75 
23 $76 to $100 
14 $101 to $125 
16 $126 to $150 
13 $151 to $200 
5 More than $200 
2 Nothing/Do not pay 
* Paid by work or school 
2 (DO NOT READ) Don’t know 
2 (DO NOT READ) Refused 
 
 
Q26. You mentioned that the cost for internet service at home is bundled into a bill with other 
services… do you happen to know how much internet service ALONE costs each month? 
Based on home internet users whose bill for internet service is bundled with other services 
(n=2,337) 
50 Yes 
43 No 
7 Don’t know 
* Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q27a. About how much do you pay, on average, for internet service ALONE each month, to the 
nearest dollar? 
Q27b. Would you say your monthly internet bill ALONE averages…[READ]? 
Based on home internet users who know the cost of their internet service alone (n=1,180) 
24 $25 or less 
65 $26 to $50 
9 $51 to $75 
1 $76 to $100 
* More than $100 
* Nothing/Do not pay 
0 Get access through school or work 
* Don't know 
1 Refused 
 
 
Q28. You mentioned that the cost for your cell phone is bundled into a bill with other services… 
do you happen to know how much your cell phone ALONE costs each month? 
Based on internet users whose bill for their cell phone is bundled with other services  
(n=457) 
60 Yes 
33 No 
6 Don’t know 
1 Refused 
 
 
Q29a. Thinking about your cell phone service, about how much do you pay, on average, for cell 
phone service each month, to the nearest dollar? [IF NECESSARY, READ: This includes 
any long distance charges and texting charges on your bill.] 
Q29b. Would you say your monthly cell phone bill ALONE averages…[READ]? 
Based on home internet users who know the cost of their cell phone service alone  
(n=272) 
4 $25 or less 
24 $26 to $50 
22 $51 to $75 
16 $76 to $100 
32 More than $100 
0 Nothing/Do not pay 
* Get access through school or work 
0 Don't know 
1 Refused 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q30. Please tell me if you ever use your cell phone to do any of the following things.  Do you ever 
use it to [INSERT ITEM IN ORDER] or not? 
INTERVIEW INSTRUCTION:  If R offers cell phone can not do this, punch as answer 
category #3. 
 
   Based on those who have a cell phone (n=4,268) 
 
Yes, 
do this 
No, 
do not 
Cell phone 
can’t do 
this (Vol.) DK Ref. 
a. Send or receive email 26 74 * * * 
b. Send or receive text messages 66 34 * * * 
c. Send or receive pictures 52 47 1 * * 
d. Send or receive Instant Messages 28 71 * 1 * 
e. Access web pages on the internet 28 71 1 * * 
f. Get a map or directions to another location 27 72 1 * * 
g. Download or stream music or video 17 83 1 * * 
h. Download an application to your cell phone 20 79 1 * * 
 
 
Q31. What kind of cell phone plan do you have? Is it [READ] 
    Based on those who have a cell phone (n=4,268) 
17 A prepaid or pay-as-you-go plan [PROMPT IF NEEDED – a Go-
phone or plan without a contract], OR 
54 A family plan where your phone is part of a contract that covers your 
family’s cell phones, OR 
25 A separate contract covering only your cell phone 
3 (DO NOT READ) Don’t know what kind of plan 
* (DO NOT READ) Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q32. Now, I have some questions about terms related to computers and the Internet.  Not everyone 
will have heard about these.   (First/Next), how well would you say you understand 
what…(INSERT; READ AND RANDOMIZE)? 
READ FOR FIRST ITEM, THEN AS NECESSARY:  Would you say you understand this 
term very well, somewhat well, not too well, or not at all? 
 
   Based on internet users (n=3,555) 
 Very Somewhat Not too 
Not 
at all DK Ref. 
a. An internet browser cookie is 38 30 13 19 1 * 
b. Spyware and malware are 37 33 11 17 1 * 
c. An operating system is 39 29 12 18 1 * 
d. Refresh or Reload are 57 22 6 13 1 * 
e. A widget is 14 12 14 58 2 * 
f. A JPEG file is 37 21 9 32 1 * 
 
 
 GOVERNMENT CONTACTS 
 
Q33. During the past 12 months, have you … (INSERT IN ORDER)? 
 Yes No DK Ref. 
a. Gone to a local public library 47 53 * 0 
b. Gone to a local place where you can use a computer for 
free, such as a community center or church 
22 78 * * 
c. Gone to a government office or agency in person 37 62 * * 
 
 
Q34. In the past 12 months, have you contacted your local, state or federal government by… 
(INSERT IN ORDER)? 
 Yes No DK Ref. 
a. Calling a government office or agency on the phone 36 64 * * 
b. Writing a letter to a government office or agency 15 85 * * 
c. Sending an email to a government office or agency 24 75 * * 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q35. If you ever need to contact the government about… (INSERT ITEM), would you prefer to 
do it over the phone, by mail, by going to a government website, by e-mail, or some other 
way?  (Next…(INSERT. READ AND RANDOMIZE)) 
 [READ AS NECESSARY: – would you prefer to contact the government about this over the 
phone, by mail, by going to a government website, by e-mail, or some other way]? 
 (NOTE: IF R SAYS “I don’t use the internet/Don’t have Internet access,” ASK: Would you 
prefer to do this over the phone, by mail or some other way?) 
  
Phone 
 
Mail 
Gov’t 
website 
E-
mail 
In 
person 
 
Other 
 
DK 
 
Ref. 
a. A personal tax issue 50 7 10 14 13 2 3 1 
b. Getting a license or permit for your 
car 
13 11 22 8 41 1 3 1 
c. Exploring government benefits for 
yourself or someone else 
29 6 38 9 12 1 4 1 
d. The kinds of programs different 
government agencies offer 
29 6 41 10 7 1 4 1 
e. Something happening in your 
community 
42 6 20 14 7 5 5 1 
 
 
Q36. Now thinking just about the federal government and federal agencies: how important do you 
think it is for the federal government and federal agencies to make information and services 
available on the internet: very important, somewhat important, not too important or not at all 
important? 
68 Very important 
21 Somewhat Important 
3 Not too important 
6 Not at all important 
2 Don’t know 
1 Refused 
 
 
Q37. How much, if at all, has the Internet improved the way you interact with the federal 
government – a lot, some, only a little, or not at all? 
Based on internet users (n=3,555) 
26 A lot 
30 Some 
20 Only a little 
21 Not at all 
1 Don’t use Internet to contact government (VOL.) 
1 Don’t know 
* Refused 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
  
NON-ADOPTERS: DIAL-UP INTERNET USERS  
 
Q38. Now, I’d like you to think about internet access on a high speed or broadband 
connection…Have you ever accessed the Internet using a broadband connection, from 
somewhere other than home, such as at work, school, or a friend or family member’s house? 
Based on dial-up home internet users or non-home internet users (n=961) 
46 Yes 
47 No 
6 Don’t know 
1 Refused 
 
 
Q39. Would you LIKE to have a faster, “broadband” internet connection at home or isn't that 
something you're interested in? 
Based on those with dial-up home internet access or don’t know type of connection  
(n=567) 
41 Yes, interested 
52 No, not interested 
7 Don’t know 
* Refused 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q40. What about in the NEXT 12 months…how likely do you think it is that you will get a 
broadband connection at HOME…very likely, somewhat likely, not too likely or not likely at 
all? 
Based on dial-up internet users who are interested in getting broadband at home (n=255) 
17 Very likely 
26 Somewhat likely 
23 Not too likely 
30 Not likely at all 
1 Will NOT do it/Will NOT happen (VOL.) 
3 Don’t know 
0 Refused 
 
 
Q41. Now, I’d like to read you a list of reasons why some people have NOT yet switched to a 
broadband internet connection.  Please tell me if this is a reason for you, or not.  
(First/Next)…(INSERT. READ AND RANDOMIZE).  
 [READ FOR FIRST ITEM, THEN AS NECESSARY: Is this a reason you have not yet 
switched to a broadband internet connection?] 
   Based on those with dial-up home internet access or don’t know type of connection (n=567) 
 Yes, 
reason 
No, 
not a reason 
 
DK 
 
Ref. 
a. The monthly cost is too expensive 50 34 16 1 
b. It’s not available where I live 29 52 18 * 
c. I do not need the additional speed it would offer 31 59 9 1 
d. I do not use the internet that much 44 49 6 1 
e. I do not want to enter into a long-term service contract 44 45 11 * 
f. The activation or installation fee to get service is too 
much 
44 40 16 1 
g. I’m happy with my current service 49 42 8 1 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q42. Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you 
not switching to broadband….(INSERT. READ ITEMS IN SAME ORDER) 
Based on those with dial-up home internet access or don’t know type of connection 
(n=567) 
19 Monthly cost is too expensive 
18 I do not use the internet that much 
17 It’s not available where I live 
16 I’m happy with my current service 
6 I do not want to enter into a long-term service contract 
5 The activation or installation fee to get service is too much 
4 I do not need the additional speed it would offer 
6 Combination of reasons (SPECIFY) (VOL.) 
1 Other reason (SPECIFY) (VOL.) 
7 None of these 
1 Don’t know 
0 Refused 
 
 
Q43. You said that the monthly cost was a reason why you have not yet switched to a broadband 
connection.  Can you tell me to the nearest dollar, how much would you be willing to spend 
on a broadband connection per month? 
Based on dial-up home internet users who say cost is a barrier to switching to broadband 
(n=293) 
34 $25 or less 
24 $26 to $50 
4 More than $50 
13 Nothing/Not willing to spend on BB 
22 Don’t know 
3 Refused 
 
 
Q44. If a broadband connection were available where you live, would you subscribe to a 
broadband internet service? 
Based on dial-up home internet users who say lack of broadband availability is a barrier to  
switching (n=191) 
74 Yes 
15 No 
10 Don’t know 
1 Refused 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
 
Q45. Does ANYONE in your household use the internet from home or send and receive email 
from home? 
Based on non-internet users or non-home internet users who live in multi-adult  
households (n=1,007) 
22 Yes 
76 No 
2 Don’t know 
* Refused 
 
 
Q46. And who is it in your household that uses the internet from home? (PRECODED OPEN-
END; ACCEPT UP TO FIVE RESPONSES) (IF NECESSARY, PROMPT: Anyone 
else?)  
Based on those who live in an internet household (n=3,496) 
90 You/Yourself 
57 Spouse/Partner 
32 Child/Children 
8 Parent/Grandparent/Aunt/Uncle/Older Relative 
6 Grandchild/Grandchildren/Other Younger Relative 
5 Other member of household not related to Respondent 
* Friends 
1 Siblings 
* Everyone 
* Other (SPECIFY) 
* Don’t know 
* Refused 
 
 
Q47. How often, if at all, do you ask someone else in your household to do something on the 
internet for you? (READ) 
Based on non-internet users or non-home internet users who live in an internet household  
(n=246) 
16 At least once a week 
20 At least once a month 
24 A few times a year 
7 Less often 
32 Never 
* (DO NOT READ) Don’t know 
* (DO NOT READ) Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q48. Do you happen to know how they connect to the Internet – is it through a dial-up phone line 
or some other way? 
Based on non-internet users or non-home internet users who live in an internet household  
(n=246) 
21 Dial-up phone line 
47 Some other way 
32 Don’t know 
* Refused 
 
 
Q49. Do you happen to know if they connect to the Internet through a cable modem, a D-S-L line 
or some other way? 
Based on non-internet users or non-home internet users who live in an internet household  
where a HH member uses a non-dial up internet connection(n=121) 
50 Cable modem 
19 DSL line 
14 Some other way (SPECIFY) 
16 Don’t know 
0 Refused 
 
 
Q50. Now, I’d like to read you a list of reasons why some people do not have the internet at home.  
Please tell me if this is a reason for you, or not.  (First/Next)…(INSERT; READ AND 
RANDOMIZE).  [READ AS NECESSARY: Is this a reason why you don’t have internet at 
home?] 
   Based on non-internet users (n=1,450) 
 Yes, 
reason 
No, 
not a reason 
 
DK 
 
Ref. 
a. Monthly cost is too expensive 47 45 7 1 
b. The activation and installation fee to get service is too 
much 
42 48 8 1 
c. It’s not available where I live 13 81 5 1 
d. There is nothing on the internet I want to see or use 35 60 4 2 
e. I cannot afford a computer 40 58 1 1 
f. The internet is just a waste of time 33 61 5 1 
g. I am worried about all the bad things that can happen 
if I use the internet 
45 51 3 1 
h. I am not comfortable using a computer 46 49 4 2 
i. I can access the internet all I need to at work 14 82 2 2 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q51. Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you 
not having access to the Internet at home….(INSERT; READ ITEM IN SAME ORDER IF 
Q50ITEM=1) 
    Based on non-internet users (n=1,450) 
16 I am not comfortable using a computer 
14 I cannot afford a computer 
12 I am worried about all the bad things that can happen if I use the internet 
11 Monthly cost is too expensive 
7 The internet is just a waste of time 
7 There is nothing on the internet I want to see or use 
5 The activation and installation fee to get service is too much 
2 I can access the internet all I need to at work 
1 It’s not available where I live 
9 None of these 
5 (DO NOT READ) Combination of reasons (SPECIFY) 
5 (DO NOT READ) Other reason (SPECIFY) 
2 (DO NOT READ) Don’t know 
1 (DO NOT READ) Refused 
 
 
Q52. You said that the monthly cost was a reason why you do not have an internet connection at 
HOME.  Can you tell me to the nearest dollar, how much would you be willing to spend on 
an internet connection at HOME per month? 
Based on those who say cost is a barrier to not getting internet access at home  
(n=635) 
24 $1 - $25 
4 $1 - $9 
10 $10 - $19 
10 $20 - $25 
13 $26 - $50 
3 $51 or more 
29 Nothing/Not willing to pay for internet at home 
25 Don’t know 
6 Refused 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q53. Now, I’d like to read you a list of reasons why some people do not use the Internet at home.  
Please tell me if this is a reason for you, or not.  (First/Next)…(INSERT; READ AND 
RANDOMIZE).  [READ AS NECESSARY: Is this a reason why you do NOT use internet 
at home?] 
    Based on internet users who don’t go online at home (n=399) 
 Yes, 
reason 
No, 
not a reason 
 
DK 
 
Ref. 
a. Monthly cost is too expensive 57 40 3 0 
b. The activation and installation fee to get service is too 
much 
51 46 2 0 
c. It’s not available where I live 15 83 2 0 
d. There is nothing on the internet I want to see or use 14 85 1 0 
e. I cannot afford a computer 32 67 * 0 
f. The internet is just a waste of time 14 84 2 0 
g. I am worried about all the bad things that can happen 
if I use the internet 
31 69 0 * 
h. I am not comfortable using a computer 13 86 0 * 
i. I can access the internet all I need to at work 34 65 * * 
 
 
Q54. Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you 
not accessing the Internet at HOME….(INSERT; READ ITEMS IN SAME ORDER) 
    Based on internet users who don’t go online at home (n=399) 
27 Monthly cost is too expensive 
15 I cannot afford a computer 
11 I can access the internet all I need to at work 
9 I am worried about all the bad things that can happen if I use the internet 
5 The activation and installation fee to get service is too much 
5 It’s not available where I live 
4 I am not comfortable using a computer 
4 The internet is just a waste of time 
2 There is nothing on the internet I want to see or use 
7 None of these 
6 (DO NOT READ) Combination of reasons (SPECIFY) 
3 (DO NOT READ) Other reason (SPECIFY) 
1 (DO NOT READ) Don’t know 
* (DO NOT READ) Refused 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q55. You said that the monthly cost was a reason why you do not access the internet at HOME.  
Can you tell me to the nearest dollar, how much would you be willing to spend on an internet 
connection at HOME per month? 
Based on those who say cost is a barrier to not using internet at home  
(n=223) 
54 $1 - $25 
7 $1 - $9 
23 $10 - $19 
23 $20 - $25 
18 $26 - $50 
2 $51 or more 
10 Nothing/Not willing to pay for internet at home 
15 Don’t know 
1 Refused 
 
 
Q56. Did you, yourself, EVER at some point use the Internet or email at HOME, but have since 
stopped for some reason? 
Based on all non-internet users (n=1,450) 
17 Yes 
82 No 
1 Don’t know 
* Refused 
 
 
Q57. When you used the internet or email, did you use a broadband or high-speed connection at 
HOME, or not? 
Based on non-internet users who used to use the internet (n=262) 
49 Yes, used broadband at home 
31 No, did not use broadband at home 
3 (VOL.) No internet connection at home 
16 Don’t know 
1 Refused 
 
 
Q58. Would you like to start using the Internet and email (again), or isn't that something you're 
interested in? 
Based on all non-internet users (n=1,450) 
20 Yes, interested 
77 No, not interested 
2 Don’t know 
* Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Q59. Would you like to get an internet connection at home, or isn’t that something you’re 
interested in? 
     Based on internet users who don’t go online at home (n=399) 
46 Yes, interested 
48 No, not interested 
5 (VOL.) Already have internet connection at home 
0 Don’t know 
1 Refused 
 
 
Q60. What about in the NEXT 12 months?  How likely do you think it is that you will get a 
BROADBAND internet connection at home…very likely, somewhat likely, not too likely or 
not likely at all? 
Based on those interested in internet (n=417) 
26 Very likely 
28 Somewhat likely 
19 Not too likely 
22 Not likely at all 
1 (VOL.) Will NOT do it/Will NOT happen 
4 Don’t know 
1 Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
SATISFACTION WITH AND VALUE OF INTERNET 
 
Q61. How satisfied are you overall with your current internet service at home…very satisfied, 
somewhat satisfied, not too satisfied or not at all satisfied? 
Based on those who use internet at home (n=3,455) 
58 Very satisfied 
34 Somewhat satisfied 
4 Not too satisfied 
2 Not at all satisfied 
1 Don’t know 
* Refused 
 
 
Q62. Now thinking about the activities you do online, please tell me how important this activity is 
to you… (First,) [INSERT ITEM; RANDOMIZE]?  How about [INSERT ITEM]?   
 [READ FOR FIRST ITEM, THEN AS NECESSARY: How important is this activity to 
you…very important, somewhat important, not too important or not important at all?] 
   Based on internet users (n=3,555) 
  
Very 
 
Somewhat 
 
Not too 
Not 
at all 
 
DK 
 
Ref. 
a. Keeping up with the news in your 
community 
37 39 11 13 * * 
b. Sharing content with others, such as 
photos, videos, or text 
32 37 15 15 * * 
c. Shopping online 20 38 19 22 * * 
d. Communicating online with friends and 
family, even if they are far away 
63 25 5 6 * * 
e. Playing games online 8 18 22 51 * * 
f. Watching TV shows, movies and other 
video online 
10 25 23 42 * * 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
`. Now, I’d like to read you a list of statements about the Internet.  For each, please tell me if 
you strongly agree, somewhat agree, somewhat DISagree, or strongly DISagree.  (READ; 
INSERT AND RANDOMIZE) [IF NECESSARY: - Do you strongly agree, somewhat 
agree, somewhat DISagree, or strongly DISagree with this statement?] 
Based on Total Sample (n=5005) 
 Strongly 
Agree 
Somewhat 
Agree 
Somewhat 
Disagree 
Strongly 
Disagree 
 
DK 
 
Ref. 
a. The internet is too dangerous for 
children 
32 37 17 10 3 1 
b. It is important for children to learn 
how to use the Internet 
67 24 4 4 1 1 
c. The internet is a valuable source for 
information and learning 
73 22 2 1 1 * 
d. There is too much pornography and 
offensive material on the internet 
59 20 8 5 8 1 
e. People can be more productive using 
the internet 
49 38 6 3 4 1 
f. It is too easy for my personal 
information to be stolen online 
45 37 10 3 4 * 
 
 
Q64. Now, I’d like to read you a list of activities available on the internet. As I read an item, please 
tell me if you were to start accessing the Internet, do you think you would use the Internet 
for…[INSERT; READ AND RANDOMIZE]? (Next,)…Would you use the internet 
for…(INSERT; READ AND RANDOMIZE), or not? 
  Based on non-internet users (n=1,450) 
 Yes No DK Ref. 
a. Keeping up with the news in your community 47 52 1 * 
b. Sharing content with others, such as photos, videos, or text 36 61 2 1 
c. Shopping online 28 70 1 * 
d. Communicating with friends and family, even if they are 
far away 
61 37 2 * 
e. Playing games online 31 68 2 * 
f. Watching TV shows, movies and other video online 28 70 2 * 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
DEMOGRAPHICS 
 
(READ) A few last questions for statistical purposes only… 
 
SEX. Record respondent sex (DO NOT READ) 
48 Male 
52 Female 
 
 
AGE. What is your age? 
21 18-29 
34 30-49 
26 50-64 
17 65 or older 
* Don’t know 
2 Refused 
 
 
EMPL. Are you now employed full-time, part-time, retired, or are you not employed for pay? 
45 Employed full-time 
13 Employed part-time 
19 Retired 
17 Not employed for pay 
2 (VOL.) Have own business/self-employed 
3 (VOL.) Disabled 
1 (VOL.) Student 
1 (VOL.) Other 
* (DO NOT READ) Refused 
 
 
MAR. Are you currently married, living with a partner, divorced, separated, widowed, or have you 
never been married? 
55 Married 
7 Living with a partner 
9 Divorced 
3 Separated 
6 Widowed 
17 Never been married 
3 Single (VOL.) 
* Don’t know 
1 Refused 
 
 
  
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
CARE. Do you provide care to your parents or other relatives age 18 or older? This may include help 
with personal needs or household chores. It might be managing a person’s finances, arranging 
for outside services, or visiting regularly to see how they are doing. This person need not live 
with you.  
[IF R ASKS DOES GIVING MONEY COUNT?, ASK:] Aside from giving money, do you 
provide any other type of unpaid care to help them take care of themselves, such as help with 
personal needs, household chores, arranging for outside services, or other things? IF 
NOTHING OTHER THAN money, CODE NO.   
36 Yes 
63 No 
* Don’t know 
* Refused 
 
 
Dis001 Are you deaf or do you have serious difficulty hearing? 
8 Yes 
92 No 
* Don’t know 
* Refused 
 
 
Dis002 Are you blind or do you have serious difficulty seeing even when wearing glasses? 
5 Yes 
95 No 
* Don’t know 
* Refused 
 
 
Dis003 Because of a physical, mental, or emotional condition, do you have serious difficulty 
concentrating, remembering, or making decisions? 
8 Yes 
91 No 
* Don’t know 
* Refused 
 
 
Dis004 Do you have serious difficulty walking or climbing stairs? 
12 Yes 
88 No 
* Don’t know 
* Refused 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
Dis005 Do you have difficulty dressing or bathing? 
2 Yes 
97 No 
* Don’t know 
* Refused 
 
 
Dis006 Because of a physical, mental, or emotional condition, do you have difficulty doing errands 
alone such as visiting a doctor’s office or shopping? 
6 Yes 
94 No 
* Don’t know 
* Refused 
 
 
HH3 How many children, under age 18, currently live in your household? 
61 0 children 
15 1 
14 2 
9 3 or more 
* Don’t know 
1 Refused 
 
 
HH4. How many of these children have a personal cell phone? 
Based on those who have children (n=1,504) 
56 0 children 
30 1 
12 2 
3 3 or more 
* Don’t know 
* Refused 
 
 
PAR1. Is this child…/ Are any of these children… (INSERT; READ IN ORDER) 
Based on those who have children under 18 now living at home (n=1,504) 
 Yes No DK Ref. 
a. Under age 5? 38 62 0 * 
b. 5 to 12 years old? 52 48 * * 
c. 13 to 17 years old? 42 58 * * 
 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
PAR2. Are you the parent or guardian of (this child / any of these children) under age 18 now living 
in your household? 
Based on those who have children under 18 now living at home (n=1,504) 
85 Yes 
15 No 
0 Don’t know 
* Refused 
 
PAR3. Do you have any children currently enrolled in school, or college? 
36 Yes 
63 No 
* Don’t know 
* Refused 
 
 
LANG. Is English your native language, or not?  
93 Yes 
7 No 
0 Don’t know 
* Refused 
 
 
EDUC. What is the last grade or class you completed in school? (DO NOT READ, BUT CAN 
PROBE FOR CLARITY IF NEEDED). 
4 None, or grades 1-8 
9 High school incomplete (grades 9-11) 
31 High school graduate (grade 12 or GED certificate) 
3 Technical, trade or vocational school AFTER high school 
24 Some college, no 4-year degree (includes associate degree) 
16 College graduate (B.S., B.A., or other 4-year degree) 
12 Post-graduate training/professional school after college (toward a 
Masters/Ph.D., Law or Medical school) 
* (DO NOT READ) Don’t know/Refused 
 
 
HISP. Are you, yourself, of Hispanic or Latino origin or descent, such as Mexican, Puerto Rican, 
Cuban, or some other Latin American background? 
13 Yes 
87 No 
* (DO NOT READ) Don’t know 
* (DO NOT READ) Refused 
 
 
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PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL 
RACE1 Which of the following describes your race? You can select as many as apply. 
[READ LIST. RECORD UP TO FOUR RESPONSES IN ORDER MENTIONED] 
 
76 White 
14 Black or African-American 
2 Asian 
3 American Indian or Alaska Native 
1 Native Hawaiian or other Pacific Islander 
4 (VOL.) Some other race 
* (DO NOT READ) Don’t know 
2 (DO NOT READ) Refused 
 
 
INC. Last year, that is in 2008, what was your total family income from all sources, before taxes?  
Just stop me when I get to the right category… [READ 1-9] 
8 Less than $10,000 
9 $10,000 to under $20,000 
9 $20,000 to under $30,000 
9 $30,000 to under $40,000 
9 $40,000 to under $50,000 
14 $50,000 to under $75,000 
10 $75,000 to under $100,000 
8 $100,000 to under $150,000 
5 $150,000 or more 
8 (DO NOT READ) Don’t know 
11 (DO NOT READ) Refused 
 
 
 
THANK RESPONDENT:  That concludes our interview.  Have a nice day/evening.