CITIZENS HELPING CITIZENS March 11. 2010 MAKE STILLWATER RUN Marlene H. Dortch Offrce of the Secretary Federal Communications Commission 445l2do Street, SW Room CY-8402 Washington, D.C. 20554 Dear Secretary Dortch: I am employed as the chief of police in Stillwater, Oklahoma. I serve as the current chair of Oklahoma's Statewide E-911 Advisory Board. Other board members are also volunteers who are employed in varying aspects of the delivery of 911 services in the State of Oklahoma. Although the board is created by state statute, we have no staff and no budget. Our charge is basically to advise the Governor and legislature on how to provide 911 services statewide. The duty of answering the questions posed by the NET 911 Act has recently fallen to this volunteer board. When the Board was formed, there was funding made available to study the current level of 911 services in the state. All services provided throughout the state are performed by localjurisdictions acting under legislative authority to ask voters to fund the local services by imposition of user fees. As a result, there are a myriad of jurisdictions statewide that provide 911 services. Some service providers are individualcities, some are county wide, and some are regional Councils of Governments who have inter-local agreements to provide services. Some jurisdictions populations are so small as to preclude sufficient funding for providing 911 services. There is no state agency that either levies or collects a 911 landline, wireless or VOIP fee. All assessment and collection is done by localjurisdictions. Oklahoma law authorizes a landline fee as a percentage of the telephone base rate, 50 cents per user per month for wireless subscribers and prepaid users, 50 cents per customer for VOIP. There is no current central repository of information as to which jurisdictions have assessed which fee. The attached map was compiled with antidotal information. Oklahoma is currently unable to accurately report on the status of 911 fees at this time. In 2006, the board contracted with a communications industry company, Intrado, to compile information very similar to the information requested by the NET 911 ACT. The report was delivered to the board in November of 2007. Although there has been some progress in extending 911 service to areas previously not covered, the information in the report is comprehensive and answers the questions posed by the NET 911 ACT. The lengthy report provides a breakdown of existing jurisdictions, statutory authority, fee structures, and strategy for the future. The attached Intrado report and attached map is simply the best information we can provide to answer the questions related to the NET 911 Act CITY OF STILLWATER ' POLICE DEPARTMENT ' 723 S. LEWS, P.O. BOX 1725 ' STILLWATER, OKLAHOMA 74076.1725 405-372-4171' FAX 405-742-8284 . www.stillwaterpolicedept.org STATE OF OKLAHOMA ENHANCED 9-1-1 (E9-1-1) ASSESSMENT AND STRATEGIC PLAN Oklahoma Enhanced 9-1-1 (E9-1-1) Assessment and Strategic Plan Volume 1 prepared for Oklahoma Statewide Nine-One-One Advisory Board Grand Gateway Economic Development Association (GGEDA) Oklahoma Association of Regional Councils (OARC) November 29, 2007 Copyright and Trademark Notice © 2007 Intrado Inc., Longmont, Colorado, USA - All rights reserved. Intrado, triangle beacon design, Intelligent Emergency Network, and the logo forms of the foregoing, are trademarks and/or service marks of Intrado Inc. in the United States, other countries, or both and may be registered therein. Trademark Ownership All trademarks used herein are the property of their respective owners. Corporate Ownership Intrado is a wholly owned subsidiary of West Corporation. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page i CONTENTS 1. EXECUTIVE SUMMARY ........................................................................................................................................1 2. INTRODUCTION ....................................................................................................................................................5 3. RECOMMENDATIONS MADE IN THIS REPORT .................................................................................................8 3.1 E9-1-1 LEGISLATION AND POLICY RECOMMENDATIONS.......................................................................................8 3.2 E9-1-1 FUNDING RECOMMENDATIONS................................................................................................................8 3.3 E9-1-1 TECHNICAL RECOMMENDATIONS ............................................................................................................9 3.4 PROPOSED E9-1-1 STRATEGIC PLAN PRINCIPLES...............................................................................................9 3.4.1 Potential Impediments to Achieving This Plan.................................................................................10 3.4.2 Rural Wireless Service Providers and E9-1-1 .................................................................................11 3.4.3 Oklahoma Locations With Weak or No Wireless Service ................................................................11 3.5 RECOMMENDATIONS FOR IMPLEMENTING REGIONAL PSAPS.............................................................................12 3.5.1 Criteria for Determining Proposed Regional PSAPs in Oklahoma...................................................12 3.5.2 PSAP Regionalization Example: South West Oklahoma Regional 9-1-1 Association.....................13 3.5.3 Proposed Regional PSAPs..............................................................................................................16 3.5.4 Regional PSAPs Map......................................................................................................................20 3.5.5 Oklahoma E9-1-1 Implementation/Upgrade Summary....................................................................21 3.5.6 High-Level Tasks for Regionalizing and Implementing E9-1-1........................................................29 4. OTHER E9-1-1 ISSUES AND RECOMMENDATIONS ........................................................................................31 4.1 E9-1-1 AND THE AMERICANS WITH DISABILITIES ACT (ADA)..............................................................................31 4.2 E9-1-1 AND MULTI-LINE TELEPHONE SYSTEMS (MLTS)....................................................................................31 4.3 E9-1-1 AND THE OKLAHOMA HIGHWAY PATROL FIELD TROOP COMMUNICATION CENTERS .................................33 4.4 E9-1-1 IN RELATION TO DEPARTMENT OF HOMELAND SECURITY PROGRAMS.....................................................34 4.4.1 Radio Interoperability.......................................................................................................................34 4.4.2 Next Generation 9-1-1 (NG9-1-1)....................................................................................................34 4.4.3 Evolution to a Next Generation 9-1-1 System .................................................................................35 4.4.4 Next Generation 9-1-1 Benefits .......................................................................................................35 4.4.5 Leveraging Existing Oklahoma Assets for NG9-1-1: Oklahoma OneNet........................................36 4.5 E9-1-1 IN RELATION TO THE RURAL FIRE DEFENSE FUND.................................................................................38 5. OKLAHOMA E9-1-1 POLICY ASSESSMENT .....................................................................................................40 5.1 CURRENT E9-1-1 FUNDING LEGISLATION SUMMARY .........................................................................................40 5.1.1 Prepaid Wireless Fee Remittance ...................................................................................................41 5.2 OTHER POTENTIAL FUNDING MECHANISMS.......................................................................................................41 5.2.1 Department of Homeland Security and the ENHANCE 911 Act of 2004.........................................42 5.2.2 Public Safety Foundation of America ..............................................................................................42 6. CURRENT OKLAHOMA E9-1-1 SURCHARGES ................................................................................................43 6.1 CURRENT OKLAHOMA E9-1-1 WIRELINE SURCHARGES.....................................................................................43 6.1.1 Summary of Oklahoma Counties with Wireline E9-1-1 Surcharges ................................................48 6.1.2 Oklahoma Wireline E9-1-1 Surcharges Map ...................................................................................49 6.2 CURRENT OKLAHOMA E9-1-1 WIRELESS SURCHARGES....................................................................................50 6.2.1 Summary of Oklahoma Counties with Wireless E9-1-1 Surcharges................................................52 6.2.2 Oklahoma Wireless E9-1-1 Surcharges Map ..................................................................................53 6.3 CURRENT OKLAHOMA E9-1-1 VOIP SURCHARGES............................................................................................54 6.3.1 Oklahoma VoIP E9-1-1 Surcharges Map ........................................................................................58 6.4 OVERVIEW OF E9-1-1 SURCHARGES IN OTHER STATES ....................................................................................59 6.4.1 E9-1-1 Surcharges Nationally..........................................................................................................59 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page ii 6.4.2 Wireline E9-1-1 Surcharges Nationally............................................................................................61 6.4.3 Wireless E9-1-1 Surcharges Nationally...........................................................................................62 6.4.4 VoIP E9-1-1 Surcharges Nationally.................................................................................................63 6.5 STATES THAT HAVE E9-1-1 ADMINISTRATORS..................................................................................................64 TABLE OF FIGURES FIGURE 1: THE SOUTHWEST OKLAHOMA REGIONAL 9-1-1 ASSOCIATION..........................................................................14 FIGURE 2: PROPOSED E9-1-1 REGIONAL PSAPS MAP....................................................................................................20 FIGURE 3: OKLAHOMA ONENET NETWORK .....................................................................................................................37 FIGURE 4: E9-1-1 WIRELINE SURCHARGES MAP.............................................................................................................49 FIGURE 5: E9-1-1 WIRELESS SURCHARGES MAP............................................................................................................53 FIGURE 6: VOIP E9-1-1 SURCHARGES MAP....................................................................................................................58 FIGURE 7: WIRELINE E9-1-1 SURCHARGES.....................................................................................................................61 FIGURE 8: WIRELESS E9-1-1 SURCHARGES....................................................................................................................62 FIGURE 9: VOIP E9-1-1 SURCHARGES ...........................................................................................................................63 FIGURE 10: STATES WITH E9-1-1 ADMINISTRATORS........................................................................................................64 TABLE OF TABLES TABLE 1: PROPOSED REGIONAL ALIGNMENT OF JURISDICTIONS ......................................................................................17 TABLE 2: COUNTIES WITH NO PROPOSED CHANGES .......................................................................................................18 TABLE 3: COUNTIES WITH PROPOSED EXPANSION...........................................................................................................19 TABLE 4: E9-1-1 IMPLEMENTATION/UPGRADE SUMMARY.................................................................................................28 TABLE 5: OKLAHOMA HIGHWAY PATROL FIELD TROOP COMMUNICATION CENTERS ..........................................................33 TABLE 6: THE RURAL FIRE DEFENSE FUND.....................................................................................................................39 TABLE 7: OKLAHOMA E9-1-1 WIRELINE SURCHARGES ....................................................................................................48 TABLE 8: SUMMARY OF OKLAHOMA COUNTIES WITH WIRELINE E9-1-1 SURCHARGES ENACTED .......................................48 TABLE 9: OKLAHOMA E9-1-1 WIRELESS SURCHARGES....................................................................................................52 TABLE 10: SUMMARY OF OKLAHOMA COUNTIES WITH WIRELESS E9-1-1 SURCHARGES ENACTED.....................................52 TABLE 11: OKLAHOMA E9-1-1 VOIP SURCHARGES .........................................................................................................57 TABLE 12: STATE E9-1-1 SURCHARGES SUMMARY .........................................................................................................60 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 1 1. EXECUTIVE SUMMARY Today, Oklahomans are not afforded access to life-saving Enhanced 9-1-1 (E9-1-1) services throughout the entire state, and legislative action is required to address the critical need to upgrade basic 9-1-1 systems to E9-1-1. According to survey findings regarding wireline 9-1-1 services , 17 of Oklahoma’s 77 counties do not have any E9-1-1 service at all; 14 counties have E9-1-1 wireline service in some cities but not countywide; and 46 have the advanced Enhanced 9-1-1 wireline service for the entire county. According to survey findings regarding the deployment of Enhanced wireless 9-1-1 services, 55 counties have not yet deployed the most precise wireless E9-1-1 services that are available today and that provide life-saving information. Furthermore, both urban and rural demographic segments of Oklahoma should have and receive the same consideration when deploying emergency communication E9-1-1 services. To ignore these life-saving services not only directly affects Oklahomans, but also affects first responders in their ability to provide efficient emergency response. Both 9-1-1 technology and the telecommunications industry have evolved since 9-1-1 was created 40 years ago, and a patchwork approach to statewide deployment is not effective. Today a more centralized planning and implementation approach is required in order to achieve effective statewide emergency call delivery and services. To facilitate the delivery of these critical services in Oklahoma, significant changes need to occur in the following areas: • State Level Coordination and Oversight • Requirement for Consistent Service Levels • Dedicated and Permanent Funding Structures • Systematic Planning and Completion of Statewide Addressing • Development of a Statewide E9-1-1 Base Map to provide high-quality digital mapping of the entire state to allow Emergency Response teams to react more quickly to any type of emergency • Implementation of an Advanced and Integrated Network • Automatic Location Information (ALI) Accuracy Program To illustrate the critical situation that exists within Oklahoma today, the following scenarios demonstrate why the State should act immediately to change its approach to E9-1-1 services. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 2 Wireline E9-1-1 As indicated above, Oklahoma has 17 counties with no wireline Enhanced 9-1-1 (E9-1-1) services. “Enhanced” refers to the ability to have 9-1-1 calls routed to the proper Public Safety Answering Point (PSAP) along with the Automatic Number Identification (ANI) and the Automatic Location Information (ALI). This information is vital in an emergency call situation when a PSAP needs to either call the caller back due to call disconnection or have the ability to identify the caller’s location when the individual, such as a lost child or victim of violence, does not know his or her address or is unable to communicate. The ANI feature is delivered automatically with the call; however, in order to deploy the ALI feature, a database must be built based on a community’s street location and addressing information. Many areas of the state have existed with rural route and box number. This system of addressing must be converted to actual street names and numbers, and physical addresses must be assigned to homes and businesses. Typically, a rural route conversion benchmark is to have 95% or greater completion of rural route systems in order to have an effective ALI system. Based on the findings in this report, only 75% of public safety agencies answering 9-1-1 calls currently report having completed this critical addressing function. In addition, there exists no validation of the reported information, no verification against industry accepted standards, and no assurances that quality data has been included into the ALI system. So, while this percentage with location information may appear to be high, the reality is that Oklahoma has no consistent statewide methodology to test and ensure the accuracy of the addressing. The lack of accurate location information directly affects the quality of emergency services and the ability to respond to citizens in times of need. Wireless E9-1-1 Citizens and visitors traveling Oklahoma’s major thoroughfares for business or pleasure routinely cross through many of the 55 counties that do not have wireless E9-1-1 service. Consider the plight of a family that traverses the nearly 400-mile length of Oklahoma’s historic and popular Route 66, from the Missouri state line to Texas. On the trip, the family would pass through 14 Oklahoma counties, of which only six have wireless E9-1-1 service. Similar to enhanced wireline features, a fully developed wireless E9-1-1 system routes an emergency call to the appropriate PSAP, displays the call-back number of the caller (ANI), and provides the location information (ALI) through x,y coordinates of the caller. In the event of an accident, medical emergency, or crime, the odds are against members of that family being able to be automatically and accurately located when they dial 9-1-1 for emergency assistance. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 3 Today, fewer than 50% of Oklahoma emergency answering centers have full E9-1-1 wireless services. The continued growth in 2006 of Oklahoma wireless subscribers to 2.3 million—a net increase of nearly 600,000 additional subscribers from 2005—demands attention. In order for public safety to effectively serve this growing telecommunications base, attention must be paid to deploying enhanced wireless E9-1-1 features. This growth is not a new problem just for Oklahoma. Consistently across the United States, the mix of E9- 1-1 call volumes has shifted so that wireless call volumes are now at least 50% of the total emergency call volume into an E9-1-1 center. This type of shift in phone users in both rural and urban areas requires serious consideration and attention to the needs of the public. The public expects public safety entities to respond to calls for assistance, and Oklahoma must be able to meet that expectation. Without serious attention to the lack of consistent E9-1-1 wireless implementation and without consideration of the continued growth of wireless telephone subscribers, Oklahomans and visitors to the state will remain at tremendous risk when they need access to emergency communication services in many areas of the state. Summary The Oklahoma Statewide Nine-One-One Advisory Board entered into an agreement with one of the country’s leading E9-1-1 experts to assist in assessing the status of E9-1-1 in Oklahoma and develop a strategic plan that can be used as the basis for achieving statewide fully enhanced 9-1-1 services for wireline, wireless, and VoIP telecommunication services. Based on extensive research, the above examples are just a summary and high-level overview of the issues that exist today within Oklahoma when someone needs access to E9-1-1. The attached study describes in detail the many challenges facing Oklahoma and the need for an effective and consistent E9-1-1 emergency communication system. For the un-served and under-served areas of the state, the report highlights deficiencies and inconsistencies in 9-1-1 coordination, planning, and deployment that require State leadership and involvement. In order to meet these challenges, it is requested that the Oklahoma Legislature identify funding that would support the implementation of a statewide E9-1-1 office and its staffing. This office would be charged with ensuring State oversight and statewide implementation of E9-1-1 services. With this accomplished, the attached study can be used as the foundation for improving Oklahoma E9-1-1 services. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 4 Through implementing this report’s recommendations and developing a comprehensive E9-1-1 strategic plan, the State of Oklahoma will ensure that its citizens, as well as visitors to the state, will have access to high-quality E9-1-1 comparable to the E9-1-1 service levels that are available to the majority of the country today. Terms used in the Executive Summary and Introduction: 9-1-1 or Basic 9-1-1: When the three-digit number is dialed, a call taker/dispatcher in the local call center answers the call. The emergency and its location are communicated by voice between the caller and the call taker. E9-1-1: Enhanced 9-1-1. An emergency telephone system that includes network switching, database, and CPE elements capable of providing Selective Routing, Selective Transfer, Fixed Transfer, ANI, and ALI. ALI: Automatic Location Identification. A feature of E9-1-1 service that displays the name and address associated with the number of the phone used to dial 9-1-1. A database managed by a database provider. ANI: Automatic Number Identification. A feature that displays, at the Public Safety Answering Point, the number of the phone from which the 9-1-1 call was placed. CPE: Customer Premise Equipment. Phone or terminal equipment located on the customer’s premises. This equipment may be owned or provided by the customer or the phone company. PSAP: Public Safety Answering Point. A facility equipped and staffed to receive 9-1-1 calls. In the context of this document, PSAPs are defined as those answering points that are equipped to receive E9-1-1 calls. TTY/TTD: Teletypewriter/Telecommunications Device for the Deaf. Text Telephony Devices to assist deaf callers E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 5 2. INTRODUCTION The E9-1-1 services currently available to many Oklahomans do not yet cover all of Oklahoma’s citizens or its land mass. The findings contained in this report, based on surveys and interviews conducted in February through April 2007, identify the need for Oklahoma to upgrade areas that lack the Enhanced or E9-1-1 service. This report also contains recommendations that would standardize operating procedures and establish an E9-1-1 Program Office, which can ensure consistent statewide E9-1-1 service for all of Oklahoma. Today, not all Oklahomans are covered by “Enhanced 9-1-1” service (E9-1-1). E9-1-1 is a service in which calls are automatically routed to the appropriate location and the emergency call taker is automatically provided the caller’s name, call-back telephone number, and location. This critical information means that callers can expect help even in cases where the caller cannot speak or hear due to age, circumstances, or disability. Based on surveys conducted in March and April 2007, statewide, only 46 of Oklahoma’s 77 counties are completely covered by wireline E9-1-1 service, and 58% of Oklahoma’s population is not covered by wireless E9-1-1 service. This report focuses on un- served and under-served jurisdictions where Oklahoma can improve its emergency communication system by continuing to extend E9-1-1 throughout the state. Un-served and under-served jurisdictions of Oklahoma tend to be located in rural and sparsely populated areas, where residents may lack physical addresses used to locate callers, and where public safety agencies are often not equipped to provide or deploy the E9-1-1 services. In these areas, basic 9-1-1 calls are often delivered to a local police department or sheriff’s office without the caller’s name, number, and location. Because of this, emergency call takers may not be able to identify the location of a child who dials 9-1-1, a person who is confused, or someone who is incapacitated or being purposefully kept from using the telephone. In addition, emergency call takers in this type of jurisdiction are more likely not to have TDD/TTY to communicate with citizens who have hearing or speech disabilities. According to the findings of this report, approximately 82% of Oklahoma’s population is covered by TDD/TTY service; 7% of the population is not covered by TDD/TTY service; and for 11% of the population, it could not be confirmed whether there is TDD/TTY service (for more information, see section 4.1 E9-1-1 and the Americans with Disabilities Act). In the un-served and under-served areas, conditions as described above have been shown to delay or block the delivery of help to citizens in need. Without the ease of access to E9-1-1 and the deployment of efficient life-saving information technology, a call for assistance can be delayed, directly increasing emergency response times and potentially resulting in the loss of lives and property. Oklahomans living in areas not covered by E9-1-1 services, where call takers do no have the additional life-saving data available, are more likely to suffer such losses. A primary cause for the lack of E9-1-1 service in many of these locations is directly related to the lack of adequate funding. In Oklahoma, E9-1-1 services are paid for via a local E9-1-1 surcharge placed on wireline, wireless, and VoIP telephone customers. In order to receive such funds, local jurisdictions must have enacted the E9-1-1 surcharges on each of these communication services; however survey findings indicate a variety of situations that are impacting the ability to consistently fund E9-1-1 throughout Oklahoma as identified below: • A number of counties lack the population and the associated telephone subscriber base necessary to fund the implementation and operation of E9-1-1 services. As such, those counties have not enacted an E9-1-1 surcharge on telecommunication services since it would not raise sufficient monies to fund the system. • Additionally, in some Oklahoma counties, the ability for a local jurisdiction to fund the ongoing operation of the system is eroding as subscribers substitute wireless service in place of their wireline telephones. In these areas the wireless E9-1-1 surcharges are not adequate, leaving the community financially vulnerable to consumers’ shift from wireline to wireless telecommunication services. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 6 • In other areas the growth of wireless customers in Oklahoma places increased demands on the E9-1-1 system, and the current $0.50 wireless E9-1-1 surcharge may be less than the corresponding wireline fee in some locations. • In other jurisdictions, the counties may not have any wireless surcharge, causing the overall E9-1-1 funding to decrease as consumers switch to wireless service from landline service. Consumer research indicates that the general public will continue to switch services from traditional wireline, to wireless or to new services such as Voice over Internet Protocol (VoIP). In order to properly fund E9-1-1 for all of Oklahoma, a comprehensive funding model should be established that ensures a consistent surcharge is assessed to all current and future telecommunication services with the ability to access the public switched telephone network and place an emergency call for assistance. It is also important to point out that, aside from the basic issues of E9-1-1 deployment, the survey also identified the need for basic operational procedures to be implemented to ensure high-quality, consistent E9-1-1 operations in Oklahoma. Some examples, as described below, are the lack of addressing standards for an effective ALI system, contingency planning for emergency situations, records retention on E9-1-1 calls, call taker training, and interconnection of private branch exchange (PBX) or multi-line telephone systems (MLTS) into E9-1-1. Many public safety agencies do not have emergency contingency plans that could aid them if their communications center became incapacitated due to a natural disaster or a telecommunications outage. The implementation of a statewide E9-1-1 planning authority can not only guide the systematic deployment of E9-1-1, but can also ensure that all communities have contingency plans in place to accommodate and recover from a service-impacting major event, whether man-made or a natural disaster. Statewide planning can also address the need for consistencies in critical E9-1-1 operating practices, such as the consistent application of recognized addressing standards supported by organizations such as the United States Postal Service and the National Emergency Number Association (NENA). Inconsistent application of addressing standards directly impacts the quality of the automatic location identification data on the E9-1-1 call. There is also no current uniform or consistent policy requiring the recording and retention of E9-1-1 calls. Records retention is a critical aspect of an emergency communications center and should be required as part of standard operating procedures. There is also no requirement specifying the amount of training a new call taker should receive. Proper training is imperative in order to manage the daily demands of an E9-1-1 emergency communications center. The State should assist the local areas with telecommunicator training programs that ensure emergency number professionals are assisting E9-1-1 callers and meeting the requirements of federal mandates. In addition, there is no state requirement for the deployment of E9-1-1 service within an institution, campus, or enterprise that is operating telephone services through the use of a Multi-Line Telephone System (MLTS), sometimes referred to as a Private Branch Exchange (PBX). While technology exists today to accommodate and transmit fully enhanced 9-1-1 location information to a public safety agency, many companies and residential facilities have not moved forward with the enhancements to this type of telephone system. In those environments, if an employee or resident needed to dial 9-1-1, the precise call-back number and location information would not be delivered to the public safety agency. Today, there are examples throughout the US where this type of telecommunications service or business operating remote office locations off of an MLTS/PBX system, has provided inaccurate information to 9-1-1, ultimately causing delays in the response times in critical situations. Legislation exists throughout the country to address this limitation, and Oklahomans would be better served to require MLTS and PBX systems to provide adequate E9-1-1. (See section 4.2: E9-1-1 and Multi-Line Telephone Systems for state list and sample legislation.) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 7 Finally, there is no statewide single point of responsibility for addressing the above situations and leading the effort to achieve a statewide E9-1-1 system. The creation, funding, and adequate staffing of an Oklahoma Statewide E9-1-1 Program Office are critical to the success of a statewide goal. The Program Office should assume responsibility for planning, implementing, and establishing E9-1-1 standards and best practices, which will help Oklahoma achieve comprehensive deployment and common operating procedures. Currently, there are 39 states that have established such programs and that have created, staffed, and funded an office for the statewide deployment of E9-1-1. These programs include the establishment of State E9-1-1 Administrators, and this leadership has been instrumental in helping these states to deploy successful statewide E9-1-1 programs. Oklahoma should consider duplicating this model as some of its neighboring states, including Texas and New Mexico, have established State Administrators and have achieved successful E9-1-1 deployment programs. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 8 3. RECOMMENDATIONS MADE IN THIS REPORT Based on the findings in this assessment, the State of Oklahoma is encouraged to implement the following legislative, policy, funding, and technical changes to the existing 9-1-1 emergency communications system. 3.1 E9-1-1 Legislation and Policy Recommendations The State of Oklahoma will need to modify current statutes and create new polices to provide all Oklahomans with E9-1-1 service. It is recommended that the State of Oklahoma take the following actions: • Designate a state E9-1-1 Program Manager and Office. • Encourage un-served and under-served jurisdictions to form regional alliances of county and municipal governments in order to fund the operation of E9-1-1 systems. • Empower county commissioners and municipal governing bodies to impose an E9-1-1 surcharge by resolution or ordinance rather than a popular vote. • Assist local jurisdictions to comply with all federal Americans with Disabilities Act (ADA) requirements and all Federal Communications Commission (FCC) orders and service standards in the delivery of E9-1-1 service. • Define the telecommunication services addressed in future 9-1-1 legislation (as appropriate) to include wireline, wireless, VoIP, and “future telecommunication technologies capable of contacting a 9-1-1 call center” so that the laws keep pace with changes in telecommunication technology. • Continue the Oklahoma Statewide Nine-One-One Advisory Board. • Pass legislation requiring Multi-Line Telephone Systems (MLTS) to be E9-1-1 compliant. 3.2 E9-1-1 Funding Recommendations It is recommended that the State of Oklahoma take the following actions: • Replenish the "Oklahoma E911 Emergency Service Fund" to provide grants to un-served and under-served jurisdictions so they can fully implement E9-1-1 service. • Create, fund, and adequately staff a state E9-1-1 Program Manager and Office with the mission to implement and maintain state-of-the-industry” E9-1-1 services for all Oklahomans. The duties of the E9-1-1 Program Manager and Office should be: - To create and maintain a statewide E9-1-1 plan to implement and upgrade E9-1-1 services. The plan should encourage regional cooperation in order to reduce costs and provide high-quality service. - To assist local jurisdictions in generating regional funding and providing regional administration of E9-1-1 systems - To encourage statewide utilization of national addressing standards for use by local jurisdictions - To seek out and administer funds, gifts, and grants - To provide or facilitate E9-1-1 call-taker training - To establish and adopt call-taker standards and minimum training levels - To create standards for minimal levels of E9-1-1 Automatic Location and Identification Service - To staff the Statewide 9-1-1 Advisory Board E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 9 - To communicate service standards, prioritize improvements, and establish minimum PSAP reporting requirements for the program office to assess service levels. - To communicate the need for every PSAP to have and periodically test a contingency plan that includes the ability to re-route E9-1-1 calls and relocate PSAP operations in the event of an emergency that impedes service. - To continue ongoing work with the Oklahoma Statewide Nine-One-One Advisory Board. • Encourage local enactment of wireline, wireless, and VoIP E9-1-1 surcharges in counties where subscribers do not currently pay such surcharges, and include “future public communication technologies” in the base against which the surcharge will be paid. • Consider alternate or supplemental E9-1-1 funding mechanisms as have been enacted in other states. (i.e., California, Texas) • Adopt funding mechanisms that minimize the effects when subscribers substitute one telecommunication technology (such as wireless or VoIP service) for another technology (such as traditional wireline service) on total E9-1-1 surcharge remittances. • Adopt an E9-1-1 funding formula that will keep pace over time with the cost to provide E9-1-1 services. • Provide resources necessary for the 13 Oklahoma Highway Patrol Field Troop communication centers to be equipped and trained to receive and handle E9-1-1 calls including voice and all associated data (ANI/ALI/notes) that may be transferred from Oklahoma PSAPs. 3.3 E9-1-1 Technical Recommendations It is recommended that the E9-1-1 Program Office work with local jurisdictions to accomplish the following technical improvements to the system: • Implement/upgrade E9-1-1 service in Oklahoma to cover every wireline, wireless, VoIP, and future telecommunication technology subscriber/user in the state. • Implement TDD/TTY service for the deaf and hard of hearing in every PSAP so as to fully comply with the Americans with Disabilities Act (ADA). • Create a reporting process and implement tools for PSAPs to easily provide service level information to the E9-1-1 Program Office. ƒ Develop a statewide E9-1-1 base map to provide high-quality digital mapping of the entire state and assign a standard city-style address to every identifiable structure. Such mapping and correlated geographic information can serve as critical components in support of emergency response, crisis planning, disaster recovery, and risk analysis. • Assess the potential use of the Oklahoma OneNet IP network to enable next-generation E9-1-1 services as described in this report. 3.4 Proposed E9-1-1 Strategic Plan Principles In order to develop and execute an E9-1-1 strategic plan, it is important to understand the principles that will guide the plan and the constraints within which project stakeholders agree to operate. Principles are high-level beliefs or tenets that form the cornerstones for any large-scale plan. Once principles are adopted, all subsequent tasks can be measured by their advancement and support of the agreed-upon principles. Principles are not subject to change, until or unless there is an overwhelming reason to do so, such as the discovery E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 10 of new information, or if the principle is no longer applicable. At that time, it would be necessary for the project’s stakeholders to agree upon new principles. It is recommended that the Oklahoma Statewide Nine-One-One Advisory Board determine and document the principles they intend to uphold and the constraints they agree to respect in fulfilling their charter. In order to have a starting point to develop this plan, the following general principles and constraints are proposed, and it is recommended that the Statewide Nine-One-One Advisory Board explicitly affirm a set of principles to give direction to a statewide E9-1-1 coordinator and to facilitate measurement of progress towards its overall goals. • All Oklahomans should be covered by E9-1-1 services for any device capable of dialing 9-1-1 and connecting to a network from any location in the state. • Funding for initially implementing the E9-1-1 system in areas that are un-served or under-served may be supplied, in whole or in part, from a statewide fund such as the previously established but now depleted “Oklahoma E911 Emergency Service Fund.” • Any agreement to jointly fund or consolidate E9-1-1 operations on a regional basis, and the terms and conditions under which to do so, must be self-determined by representatives of the local jurisdictions involved. • No jurisdiction will be asked to contribute funds from existing E9-1-1 surcharge revenues to operate the E9-1-1 system outside of their agreed (or newly agreed) regional footprint. • In recognition of the time, effort, and commitment that have been invested in creating some existing E9-1-1 alliances—such as those that operate for the Association of Central Oklahoma Governments (ACOG), the South West Oklahoma Regional 9-1-1 Association, etc.—those alliances will remain “regionalized” as part of any proposed plan (although representatives of these alliances may be asked to consider expansion). • The State of Oklahoma does not intend to take over the E9-1-1 system as part of a proposed statewide plan. • Oklahoma’s E9-1-1 system should adhere to all applicable federal laws and regulations. The Oklahoma Statewide Nine-One-One Advisory Board should determine what, if any, other principles should guide E9-1-1 initiatives in the state. If any one of the stated principles is not supported by the Board, it should be removed and replaced with a corresponding statement representing the Board’s belief. Any proposed plan should align with a set of principles that the Board fully endorses. 3.4.1 Potential Impediments to Achieving This Plan In a survey of 54 Oklahoma county commissioners conducted in March and April of 2007, the consultant determined that there is support for upgrading E9-1-1 service in the state. In fact, 92.5% of county commissioners surveyed said that having the best E9-1-1 service in their counties is “one of [their] top priorities” or “important.” When asked, no county commissioner indicated that E9-1-1 service “is not a high priority.” However, while it is important for leaders to support high-quality E9-1-1 service, it is equally important for leaders to recognize potential obstacles to achieving a comprehensive E9-1-1 plan. The survey of county commissioners revealed the following potential impediments to implementing E9-1-1: • “No money or concern.” • “Lack of interest by officials.” • “Hard to choose the right systems.” • “A building for the equipment.” E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 11 • “Difficult to deal with the phone company issues.” • “Addressing and cell towers” • “No impartial consultation - vendor dominated.” In addition, the following general potential obstacles were identified during the course of the assessment: • Lack of resources • Lack of support from the public, public safety, telecommunications providers, state regulatory agencies, legislators, and other elected officials • Lack of standards (technical and operational) • Funding constraints • Territorial concerns, cross-jurisdictional issues, and the unwillingness of independent public safety agencies to relinquish control • Lack of coordination • Existing basic 9-1-1 technology – it is possible that some systems may not be able to be upgraded to support E9-1-1 services • Lack of education on the issues and importance of E9-1-1 3.4.2 Rural Wireless Service Providers and E9-1-1 When some Oklahoma counties or regions enact E9-1-1 wireless surcharges and then request that all cellular companies provide E9-1-1 wireless service, some small or rural wireless service providers are disproportionately financially impacted based on the particular technology they employ to identify the location of a wireless 9-1-1 caller. There are two predominant technologies for providing wireless location information for E9-1-1: a handset-based solution (global positioning system) and a cell tower/network-based solution (triangulation). For rural cellular companies that utilize the cell tower triangulation method, deploying that technology to all sites in a large county or region represents a significant capital cost as each cell tower must be upgraded. For some of those rural cellular service providers, their sole customer base may be spread throughout that particular region and their cell tower/network infrastructure is extensive in order to cover the entire, albeit sparsely populated, footprint. Conversely, some national wireless service providers may have handset-based (GPS) technology or fewer cell towers to upgrade as they are primarily focused on serving their out-of-region mobile customers who may be traversing an interstate highway through the region. Hence, on a company-by-company basis, a small rural wireless service provider can incur a significantly greater cost per customer (spread over a smaller base) to provide E9-1-1 wireless service throughout the county. There is no simple solution to this situation that is fair to both small rural wireless service providers and large national providers, and that promotes the timely implementation of high-quality E9-1-1 services to cover all cellular customers. A state E9-1-1 administrator needs to understand the factors that affect all telecommunication service providers’ abilities to provide E9-1-1 services in a timely manner when requested and in accordance with state law, and should work with all parties to achieve the best outcome for Oklahoma’s citizens. 3.4.3 Oklahoma Locations With Weak or No Wireless Service Some areas of Oklahoma do not have adequate wireless service coverage, and this lack of coverage inhibits cellular phone use in the event of an emergency. Anyone who has traveled extensively through the state knows there are pockets where one’s wireless calls repeatedly drop or one cannot connect to the network at all. If one cannot connect to the network, one cannot call 9-1-1. In order for the state to have comprehensive wireless E9-1-1 coverage, it will be necessary to encourage carriers’ expansion of wireless service in parts of the state that do not E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 12 currently have adequate cellular phone coverage. To a lesser extent, this same lack or weakness in wireless coverage can extend to individuals in buildings as well. A state E9-1-1 administrator should work with service providers and contractors to understand the scope and location of areas where coverage is so weak that emergency 9-1-1 calls cannot be made successfully. Although there is no simple solution, the state E9-1-1 administrator should encourage service providers to strengthen signals in areas deemed most important—transportation routes, parks and recreational areas, locations prone to severe weather, hazardous material conduits, etc. The benefit to the community would be to improve the service of first responders to emergencies by providing cellular phone communication and allowing the public safety answering points to identify the physical location of all 9-1-1 callers. This functionality would, at a minimum, aid in the location of lost hikers, campers, and snowmobilers, as well as remotely located automobile accident victims. 3.5 Recommendations for Implementing Regional PSAPs This report qualifies and quantifies the current level of E9-1-1 service available throughout Oklahoma, compares approaches taken by other states, and recommends a plan for achieving comprehensive E9-1-1 deployment by creating regional PSAPs to serve un-served areas of Oklahoma. 3.5.1 Criteria for Determining Proposed Regional PSAPs in Oklahoma This section describes the criteria that were applied for designating regional PSAPs to serve Oklahoma’s un-served or under-served areas. 3.5.1.1 Council of Government (COG) E9-1-1 Regions The first criterion for regionalizing PSAPs leverages and builds upon the role of the applicable Oklahoma Councils of Government (COGs) in order to utilize their expertise and infrastructure to help coordinate activities in their constituent counties and municipalities, as well as collect and administer E9-1-1 funds. Because of geographic proximity, shared regional public safety issues, and experience working together in support of other COG tasks, it is logical to initially adhere to the existing COG footprint when determining potential regional alignments for E9-1-1. The COG will likely require a small staff to perform tasks common to the multiple PSAPs that serve the COG’s population. E9-1-1 staff functions at the COG level would include overseeing the addressing and mapping of counties, purchasing and project management for the implementation or upgrade of CPE, data management, quality management, etc. The following criteria were then applied for each COG that has un-served or under-served areas within their footprint. 3.5.1.2 Existing E9-1-1 PSAPs within the COG The second criterion for regionalizing PSAPs (within the COG) leverages and builds upon existing E9-1-1 capable PSAPs. If a county has one or more existing E9-1-1 PSAPs, they are candidates to become a regional PSAP, either for the county or for a multi-county region within the COG. 3.5.1.3 Existing E9-1-1 PSAPs within the COG with Spare Capacity The third criterion for regionalizing PSAPs (within the COG) identifies opportunities to provide E9-1-1 service to the consolidated region with little or no upgrade necessary to the PSAP. These are instances where the existing trunks, positions, and staffing level in the PSAP are deemed sufficient to handle the predicted level of additional 9-1-1 calls for the region. Where all other factors are equal, this is an opportunity to expand service and leverage the existing call takers, CPE, and selective routing trunks to the PSAP. The regional PSAP would still incur the added costs for trunks from the end office to the selective router, if applicable. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 13 3.5.1.4 Radio Interoperability for Consolidated Dispatch The final criterion to consider is the tradeoff between two operating models for the regional PSAP: 1) If the newly proposed regional PSAP has radio interoperability with its agencies (or intends to implement a solution for radio interoperability), there is an opportunity to consolidate the dispatch function with the call taker function in the designated regional PSAP. The advantage to this configuration is that all E9-1-1 capabilities would be available to both the call taker and the dispatch functions. In addition, personnel would be able to perform both functions, if that is the PSAP’s mode of operation. 2) If the newly proposed region does not have radio interoperability with its agencies, the dispatch function would remain located at the existing dispatch point for the agency. In this configuration, 9-1-1 calls would be answered at the regional PSAP. The dispatch-able 9-1-1 calls, along with the ANI/ALI information and notes, would then be transferred to the remote dispatch center or secondary PSAP. 3.5.2 PSAP Regionalization Example: South West Oklahoma Regional 9-1-1 Association The Southwest Oklahoma Regional 9-1-1 Association represents an example of how Oklahoma county and municipal governments can form an alliance to administer improved 9-1-1 services. The following is excerpted from The South West Oklahoma Regional 9-1-1 Association web site (http://www.swor911.org/): The mission of the South West Oklahoma Regional 9-1-1 Association is to establish all phases of 9-1-1 services to the six counties in which we serve. Our goal is to assist the counties, and their cities and towns, in acquiring the monies, equipment, technology and training needed to implement an Enhanced 9-1-1 telephone system which can accommodate the different phases associated with landline, wireless and IP telecommunications…. Each county appointed five members from its community, ranging from commissioners to business owners, to represent their perspective counties on the Southwest Oklahoma Regional 9-1-1 Association's Board of Directors. The Board of Directors determines policy for the Association. With each county working together sharing resources and ideas, a more efficient and unified 9-1-1 system can be established. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 14 Figure 1: The Southwest Oklahoma Regional 9-1-1 Association The following is the most recent resolution passed by The South West Oklahoma Regional 9-1-1 Association to fund the operation of the 9-1-1 system for its members. Landline Resolution 2006-09-21 SOUTHWEST OKLAHOMA REGIONAL 911 ASSOCIATION A resolution of the board of directors of the Southwest Oklahoma Regional 911 Association establishing the nine- one-one emergency telephone fee rate for the calendar year 2007. WHEREAS, the voters of Beckham, Custer, Harmon, Kiowa, Roger Mills and Washita counties have approved the acquisition and operation of an emergency telephone service, together with the levy or imposition of user fee for such service; and WHEREAS, said approving authority, service and fee are authorized pursuant to the Nine-One-One Emergency Act, 63 O.S. Supp., 1987, Section 2811 et seq., amended. NOW THEREFORE, BE IT RESOLVED by the Board of Directors of the Southwest Oklahoma Regional 911 Association that is does hereby establish the rate for Nine-One-One Emergency Telephone Service fee for the calendar year 2007 at fifteen percent (15%) of the recurring charges as designated by the tariff for exchange telephone service or its equivalent within said counties in accordance with said Act beginning January 1, 2007. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 15 ADOPTED and APPROVED by the Directors of the Southwest Oklahoma Regional 911 Association this 21st day of September, 2006. Wireless Users of cellular telephones in Beckham, Custer, Greer, Harmon, Jackson, Kiowa, Roger Mills and Washita Counties should be assessed a nine-one-one emergency wireless telephone fee not to exceed the maximum amount required by law (currently 50 cents per month per wireless connection) for wireless connection; providing for the assessment and levying of such a fee subject to the approval of the voters of said counties. Each county held an election regarding above mentioned resolution and all counties voted in favor of the fee. Fees are collected, disbursed and accounted for in accordance with Oklahoma Statutes, specifically the Oklahoma Emergency Telephone Act, Title 63 § 2801-2821 and the Wireless 911 Act, Title 63 § 2841-2846. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 16 3.5.3 Proposed Regional PSAPs The table below lists proposed regional PSAPs for Oklahoma’s un-served or under-served areas. It is proposed that the following jurisdictions create new regional PSAPs or extend coverage of existing E9-1-1 PSAPs to provide E9-1-1 service throughout the region. Region County Existing E9-1-1 PSAP (if applicable) Comment Texas Guyman Guyman should be able to support the calls of all 3 counties with its current capacity or the OHP could become the regional PSAP. Cimarron E9-1-1 Region # 1 Beaver Woods Alva Alva (E9-1-1) should be able to support both counties with existing capacity. Harper Alfalfa Alfalfa County (except for Cherokee City) to regionalize E9-1-1 Region # 2 Grant Grant has regionalized with Woods. Woodward City of Woodward (newly upgraded) City of Woodward should be able to support all 4 counties with 2 trunks and 2 positions or the Major County Sheriff’s Office could be upgraded. Dewey Ellis E9-1-1 Region # 3 Major Caddo Anadarko Anadarko Police Department or Caddo County Sheriff Department Blaine E9-1-1 Region # 4 Kingfisher Craig Vinita Bartlesville Police Department and Vinita Police Department could use the combined telephone subscriber base of the three counties base to create an E9-1-1 region that would encompass Nowata Nowata E9-1-1 Region # 5 Washington Bartlesville Bartlesville Police Department and Vinita Police Department could use the combined telephone subscriber base of the three counties base to create an E9-1-1 region that would encompass Nowata Cotton No current E9-1-1 PSAPs Love E9-1-1 Region # 6 Jefferson E9-1-1 Region # 7 Garvin Pauls Valley Pauls Valley Police Department could support the two counties with one additional position E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 17 Region County Existing E9-1-1 PSAP (if applicable) Comment Murray Atoka Atoka E9-1-1 Region # 8 Choctaw Hugo Hugo Police Department could cover Choctaw County or the county could join with Atoka County’s existing countywide system Coal E9-1-1 Region # 9 Pittsburg McAlester McAlester Police Department could support a countywide system plus Coal County with one additional seat Latimer Wilburton McCurtain Idabel City of Idabel 911 Communications Center would be able to cover the portions of Latimer and Pushmataha currently without E9-1-1 service E9-1-1 Region # 10 Pushmataha Antlers Table 1: Proposed Regional Alignment of Jurisdictions There are no proposed E9-1-1 administrative changes for PSAPs serving the following counties. No Change to Current E9-1-1 Administration/Region .Adair County .Beckham County .Bryan County .Canadian County .Carter County .Cherokee County .Cleveland County .Comanche County .Custer County .Delaware County .Garfield County .Grady County .Greer County E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 18 No Change to Current E9-1-1 Administration/Region .Harmon County .Haskell County .Hughes County .Jackson County .Johnston County .Kay County .Kiowa County .Le Flore County .Logan County .McClain County .Mayes County .Okfuskee County .Oklahoma County .Osage County .Ottawa County .Pawnee County .Pontotoc County .Pottawatomie County .Roger Mills County .Rogers County .Seminole County .Tillman County .Tulsa County .Wagoner County Table 2: Counties with No Proposed Changes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 19 It is proposed that the following counties extend their existing E9-1-1 coverage from one or more cities to cover the entire county. Expand E9-1-1 Coverage Countywide .Creek County .Lincoln County .McIntosh County .Marshall County .Muskogee County .Noble County .Okmulgee County .Payne County .Sequoyah County .Stephens County .Washita County Table 3: Counties with Proposed Expansion E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 20 3.5.4 Regional PSAPs Map Figure 2: Proposed E9-1-1 Regional PSAPs Map E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 21 3.5.5 Oklahoma E9-1-1 Implementation/Upgrade Summary The following table summarizes the proposed E9-1-1 implementations and upgrades for counties throughout the state of Oklahoma. COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement County Cherokee Upgrade to E9-1-1 Add Address Implement Phase I/II Alfalfa Cherokee City Police Department Cherokee No Change No Change Implement Phase I/II Blaine County Sheriff’s Department Watonga Upgrade to E9-1-1 in process Implement Phase I/II Blaine Geary Police Department Geary Upgrade to E9-1-1 in process Implement Phase I/II Garfield Enid Police Department Enid No Change No Change Implement Phase I/II Grant Covered by Woods County PSAP Alva No Change In process In process with Woods Kay County Sheriff’s Office Newkirk No Change No Change Implement Phase I/II Ponca City Police Department Ponca City No Change No Change Implement Phase I/II Blackwell Police Department Blackwell No Change No Change Implement Phase I/II Kay Tonkawa Police Department Tonkawa No Change No Change Implement Phase I/II Kingfisher County Sheriff Department Kingfisher Upgrade to E9-1-1 Add Address Implement Phase I/II Kingfisher Hennessey Police Department Hennessey Upgrade to E9-1-1 Add Address Implement Phase I/II Major Major County Sheriff’s Office Fairview Upgrade to E9-1-1 No Change Implement Phase I/II Noble County Sheriff Perry Upgrade to E9-1-1 No Change Implement Phase I/II Northern Oklahoma Development Association (NODA) Noble Perry Police Department Perry No Change No Change Implement Phase I/II Elk City Police Department Elk City No Change In Progress No Change Beckham Sayre Police Department Sayre No Change In Progress No Change South Western Oklahoma Development Authority (SWODA) Custer Clinton Police Department Clinton No Change No Change No Change E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 22 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Weatherford Police Department Weatherford No Change No Change No Change Harmon Hollis Police Department Hollis No Change No Change No Change Kiowa Hobart Police Department Hobart No Change In Progress No Change Roger Mills Covered by Elk City PSAP No Change In Progress No Change Washita Cordell Police Department Cordell No Change No Change Implement Phase I/II Greer Greer County Sheriff’s Department Mangum No Change No Change Implement Phase I/II Jackson Altus Police Department Altus No Change No Change Implement Phase I/II Beaver Beaver County Sheriff’s Department Beaver Upgrade to E9-1-1 Add Address Implement Phase I/II Cimarron Cimarron County Sheriff’s Office Boise City Upgrade to E9-1-1 Add Address Implement Phase I/II Texas Guymon Police Department Guymon No Change County Implement Phase I/II Dewey Dewey County Sheriff’s Office Taloga Upgrade to E9-1-1 Add Address Implement Phase I/II Ellis Ellis County Sheriff’s Department Arnett Upgrade to E9-1-1 Add Address Implement Phase I/II Woodward County Sheriff’s Office Woodward In process Add Address Upgrade Phase I to Phase II Woodward Woodward Police Department Woodward Upgrade to E9-1-1 No Change Upgrade Phase I to Phase II Harper Harper County Sheriff’s Office Buffalo Upgrade to E9-1-1 Add Address Implement Phase I/II Laverne Police Department Laverne No Change No Change Implement Phase I/II Oklahoma Economic Development Association (OEDA) Woods Woods County 911 Alva No Change No Change No Change El Reno Police Department El Reno No Change No Change No Change Yukon Police Department Yukon No Change No Change No Change Association of Central Oklahoma Governments (ACOG) Canadian Mustang Police Department Mustang No Change No Change No Change E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 23 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Cleveland County Sheriff’s Office Norman No Change No Change No Change Norman Police Department Norman No Change No Change No Change Moore Emergency Operations Center Moore No Change No Change No Change Cleveland Noble Police Department Noble No Change No Change No Change Grady Tuttle Police Department Tuttle No Change No Change No Change Logan Guthrie Police Department Guthrie No Change No Change No Change McClain Newcastle Police Department Newcastle No Change No Change No Change Oklahoma County Sheriff’s Office Oklahoma City No Change No Change No Change Midwest City Emergency Operations Center Midwest City No Change No Change No Change Del City Police Department Del City No Change No Change No Change Tinker AFB Fire Department Tinker AFB No Change No Change No Change The Village Police Department The Village No Change No Change No Change Nichols Hills Police Department Nichols Hills No Change No Change No Change Edmond Central Communications Edmond No Change No Change No Change Bethany Police Department Bethany No Change No Change No Change Warr Acres Police Department Warr Acres No Change No Change No Change City of Choctaw Police Department Choctaw No Change No Change No Change EMSA – Secondary No Change No Change No Change Oklahoma Oklahoma City Police Department Oklahoma City No Change No Change No Change Indian Nations Council of Governments (INCOG) Creek Sapulpa Police Department Sapulpa No Change No Change Phase I E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 24 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Mannford Police Department Mannford No Change No Change Upgrade Phase I to Phase II Bristow Police Department Bristow Upgrade to E9-1-1 No Change Upgrade Phase I to Phase II Osage Osage County Sheriff’s Office Pawhuska No Change No Change Implement Phase I/II Tulsa PSRC-City and County Tulsa No Change No Change Upgrade Phase I to Phase II Skiatook Police Department Tulsa No Change No Change Upgrade Phase I to Phase II Collinsville Police Department Tulsa No Change Upgrade Phase I to Phase II Owasso Police Department No Change No Change No Change Upgrade Phase I to Phase II Broken Arrow Police Department Tulsa No Change Upgrade Phase I to Phase II Bixby Police Department Tulsa No Change No Change No Change Upgrade Phase I to Phase II Sand Springs Police Department Tulsa No Change Upgrade Phase I to Phase II Jenks Police Department Tulsa No Change No Change No Change Upgrade Phase I to Phase II Tulsa Glenpool Police Department Tulsa No Change No Change Upgrade Phase I to Phase II Caddo County Sheriff’s Office Anadarko Upgrade to E9-1-1 Add Address Implement Phase I/II Anadarko Police Department Anadarko No Change No Change Implement Phase I/II Caddo Carnegie Police Department Carnegie Upgrade to E9-1-1 N/R Implement Phase I/II Comanche County E 911 Lawton No Change No Change Implement Phase I/II Comanche Lawton Police Department Lawton No Change No Change Implement Phase I/II Cotton Cotton County Sheriff’s Office Walters Upgrade to E9-1-1 Add Address Implement Phase I/II Association of South Central Oklahoma Governments (ASCOG) Grady Grady County Sheriff’s Department Chickasha No Change No Change No Change E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 25 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Chickasha Police Department Chickasha No Change No Change No Change Jefferson Jefferson County Sheriff’s Office Waurika Upgrade to E9-1-1 Add Address Implement Phase I/II McClain McClain County Communications Center Purcell No Change No Change No Change Stephens County Communications Center Duncan Upgrade to E9-1-1 Add Address Implement Phase I/II Duncan City Police Department Duncan No Change No Change Implement Phase I/II Marlow Police Marlow No Change No Change Implement Phase I/II Stephens Department Comanche Fire and Police Comanche Upgrade to E9-1-1 Add Address Implement Phase I/II Tillman Frederick Police Department Frederick No Change No Change Implement Phase I/II Choctaw County Hugo Upgrade to E9-1-1 No Change Implement Phase I/II Choctaw Hugo Police Department (City) Hugo No Change No Change Implement Phase I/II Haskell Stigler Police Department Stigler No Change No Change Implement Phase I/II Latimer County Sheriff Wilburton Upgrade to E9-1-1 Add Address Implement Phase I/II Latimer Wilburton Wilburton No Change No Change Implement Phase I/II Le Flore County E911 Poteau No Change No Change Upgrade Phase I to Phase II Pocola Police Department Pocola No Change No Change Upgrade Phase I to Phase II LeFlore Poteau Police Department Poteau No Change No Change Upgrade Phase I to Phase II City of Idabel 911 Communications Center Idabel No Change No Change Implement Phase I/II McCurtain Broken Bow Police Department Broken Bow Upgrade to E9-1-1 N/R Implement Phase I/II Pittsburg Sheriff’s Office McAlester Upgrade to E9-1-1 Add Address Implement Phase I/II Kiamichi Economic Development District of Oklahoma (KEDDO) Pittsburg McAlester Police Department McAlester No Change No Change Implement Phase I/II E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 26 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Pushmataha County Antlers partial partial Implement Phase I/II Pushmataha Antlers Police Department Antlers No Change No Change Implement Phase I/II Atoka Atoka County Sheriff’s Office Atoka No Change No Change Implement Phase I/II Bryan Durant Police Department Durant No Change partial Implement Phase I/II Ardmore/Carter County 911Center Ardmore No Change No Change Implement Phase I/II Carter Healdton Police Department Healdton No Change No Change Implement Phase I/II Coal Coal County Sheriff’s Department Coalgate Upgrade to E9-1-1 Add Address Implement Phase I/II Garvin County Sheriff’s Office Pauls Valley Upgrade to E9-1-1 Add Address Implement Phase I/II Garvin Pauls Valley Police Department Pauls Valley No Change No Change Implement Phase I/II Johnston Johnston County Sheriff’s Department Tishomingo No Change No Change No Change Love Love County Sheriff Department Marietta Upgrade to E9-1-1 Add Address Implement Phase I/II Marshall Marshall County Sheriff’s Office Madill No Change N/R Implement Phase I/II Sulphur Police Department Sulphur Upgrade to E9-1-1 Add Address Implement Phase I/II Murray Davis Police Department Davis Upgrade to E9-1-1 Add Address Implement Phase I/II Southern Oklahoma Development Association (SODA) Pontotoc Pontotoc County Ada 911 Ok Ada No Change No Change No Change Adair Adair County E9-1-1 Stilwell No Change* Add Address No Change Cherokee Cherokee County 9-1-1 Tahlequah No Change No Change Upgrade Phase I to Phase II McIntosh Eufaula Police Department Eufaula No Change No Change Implement Phase I/II Muskogee County Jail Muskogee Upgrade to E9-1-1 Add Address Implement Phase I/II Eastern Oklahoma Development District (EODD) Muskogee Muskogee Police Department Muskogee No Change No Change Implement Phase I/II E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 27 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Okmulgee County 911 Okmulgee No Change No Change No Change Okmulgee Henryetta Police Department Henryetta No Change No Change No Change Sequoyah County 911 Sallisaw No Change 50% Implement Phase I/II Sequoyah Muldrow Police Department Muldrow No Change No Change Implement Phase I/II Coweta Police Department Coweta No Change No Change Upgrade Phase I to Phase II Wagoner Wagoner Police Department Wagoner No Change No Change Upgrade Phase I to Phase II Creek Hughes Holdenville Police Department Holdenville No Change No Change Implement Phase I/II Lincoln County Sheriff Chandler Upgrade to E9-1-1 N/R Implement Phase I/II Lincoln Chandler Police Department Chandler No Change No Change Implement Phase I/II Okfuskee Okemah Police Department Okemah No Change No Change Implement Phase I/II Pawnee County Sheriff’s Office Pawnee Partial Add Address Upgrade Phase I to Phase II Pawnee Cleveland Police Department Cleveland No Change No Change Payne County Sheriff’s Department Stillwater No Change No Change No Change Stillwater Police Department Stillwater No Change No Change No Change Cushing Police Department Cushing No Change No Change No Change Perkins Police Department - Iowa Tribe Perkins No Change No Change No Change Payne Yale Police Department Yale No Change No Change No Change Pottawatomie County E911 Tecumseh No Change No Change Implement Phase I/II Pottawatomie Shawnee Police Department Shawnee No Change No Change Implement Phase I/II Central Oklahoma Economic Development District (COEDD) Seminole Seminole County 911 Agency Seminole No Change No Change No Change E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 28 COG County Agency/PSAP Location Wireline E911 Requirement E9-1-1 Address Requirement Wireless E911 Requirement Craig Vinita Police Department Vinita No Change No Change Upgrade Phase I to Phase II Delaware County Sheriff’s Office Jay No Change No Change No Change Delaware Grove Police Department Grove No Change No Change No Change Mayes Mayes Emergency Services Trust Authority Pryor No Change No Change No Change Nowata Nowata County Sheriff’s Department Nowata Upgrade to E9-1-1 Add Address Implement Phase I/II Ottawa Ottawa County 911 Miami No Change No Change No Change Rogers County Sheriff’s Office Claremore No Change No Change Implement Phase I/II Inola Police Department Inola N/R N/R Rogers Claremore Police Department Claremore No Change No Change Grand Gateway Economic Development Association (GGEDA) Washington Bartlesville Police Department Bartlesville No Change No Change Implement Phase I/II Table 4: E9-1-1 Implementation/Upgrade Summary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 29 3.5.6 High-Level Tasks for Regionalizing and Implementing E9-1-1 The following are high-level project plan tasks for regionalizing and implementing E9-1-1 throughout the state of Oklahoma. A more detailed plan is included in section 14: E9-1-1 Implementation Guide. 3.5.6.1 PSAP Regionalization Tasks 1. Form a combined administering board by entering into an agreement between the governing bodies of each entity in accordance with the Interlocal Cooperation Act. Administering board tasks and financial responsibilities include: a. Funding Mechanisms (i.e., Bonds, Grants) b. Agency Fees and Contributions c. Cities and County Contributions d. Determine location for fallback center e. Determine regional PSAP accounting, employee benefits, and legal council f. Executive Board Development, Member nominations and appointments g. Development of all bi-laws and agreements h. Development of Inter-local Cooperative Agreement 2. Create a specific plan for regionalization using the generic plan in this report 3. Propose, enact, and initiate collection of E9-1-1 surcharges to fund operations 4. Apply for applicable grants from the Emergency Service Fund to implement E9-1-1 5. Locate new PSAP or determine consolidating service in an existing PSAP 6. Recruit director for regional PSAP(s) a. External search and internal assessment process 7. Develop user agency agreements a. Secure signature agreements from each user agency 8. Facility purchase and development a. Secure land, secure architect (RFPs as required) b. Develop facility designs and implementation of equipment into plans (RFPs as required) c. Construction of facility and perimeter (RFPs as required) 9. Physically address all structures in the Service Area 10. Solution Integration and Infrastructure Design a. Hire/contract IT Manager b. Analyze/procure network, call handling and CAD c. If appropriate, develop RFP’s for new CAD/RMS and other systems 11. Data collection and verification: a. Collect and compile data for mapping, phone logs, recordings, SOPs, Rules and Regulations 12. Determine cutover logistics with telephone, radio vendor, logging recorder vendors, etc. a. Develop comprehensive “cutover plans and project timelines” with all vendors b. Place all network orders, installation and connectivity testing c. Verify connectivity from all points to the consolidation center d. Installation of all new equipment, phone lines, cables, network, etc. 13. Operations/Administration a. Advertise for Administrative position and hire b. Selection of medical/benefits providers c. Establish all protocols for employment once hired E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 30 d. Cross train all call-takers and dispatchers on new standard operating procedures and training materials e. Conduct full assessment for all supervisory positions and promote accordingly f. Letter of intent to all new and existing employees who plan to transition g. Development and standardization of standard operating procedures h. Development of standardization of all training materials and program i. Development and standardization for all field units to the dispatching protocols j. Conduct training for all field personnel 14. Testing of all Equipment a. Establish connectivity and test for radios, phones, logging recorder, Information Systems, etc. b. Begin integration of all CAD/RMS information into new CAD/RMS systems c. Complete mapping integration d. Delivery and installation of console and office furniture e. Begin “staggered” cutover: smallest agency first; the largest agency last 3.5.6.2 Regional Wireline E9-1-1 Implementation Tasks (see E9-1-1 Implementation Guide for detail) 1. Establish Detailed Deployment and Communications Plan 2. Establish a Master Deployment Schedule 3. Communication with Vested Parties 4. Addressing 5. Mapping 6. CPE 7. Network 8. Database Services 9. Testing and Launch 10. Maintenance and Ongoing Support 3.5.6.3 Regional Wireless Implementation Tasks (see E9-1-1 Implementation Guide for detail) 1. Implement Required PSAP Updates 2. Develop a Project Budget 3. Issue Request for Service 4. Establish Contracts and Agreements 5. Support PSAP Data Collection 6. Wireless Solution Selection 7. Carriers Establish Connectivity 8. Call Routing 9. Data Provisioning 10. Testing and Launch 11. Maintenance and Ongoing Support E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 31 4. OTHER E9-1-1 ISSUES AND RECOMMENDATIONS 4.1 E9-1-1 and the Americans with Disabilities Act (ADA) The Department of Justice (DOJ) Title II, Chapter 4 of the Americans with Disabilities Act (ADA), requires that all PSAPs provide direct and equal access to their services for people with disabilities who use TDD or TTY. TDD is a telecommunications device for the deaf, an electronic device for text communication via a telephone line, used when a party has hearing or speech difficulties. Other names for TDD include TTY (telephone typewriter or teletypewriter). “Direct access” means that PSAPs must directly receive TTY calls without relying on an outside relay service or third- party services. “Equal access” means that the telephone emergency services provided for TTY users are as effective as those provided for people who make voice calls. Access must be equal in terms of response time, response quality, hours of operation, and all other features offered (such as automatic number identification, automatic location identification, and automatic call distribution). In order to provide equal access to TTY users, every call-taking position within the PSAP must have its own TTY or TTY-compatible equipment. PSAPs must have systems that enable call takers to handle TTY calls as properly, promptly, and reliably as voice calls. In addition, the ADA requires that TTY equipment must be maintained and tested at least as often as voice telephone equipment, to ensure that the equipment is operating properly. According to the findings of this report, approximately 82% of Oklahoma’s population is covered by TDD/TTY service; 7% of the population is not covered by TDD/TTY service; and for 11% of the population, it could not be confirmed whether there is TDD/TTY service. The DOJ provides a checklist designed to identify common problems with the accessibility of a state or local government’s E9-1-1 and emergency communications services. Further information regarding the ADA and associated E9-1-1 requirements can be found at on the following government sites: ƒ ADA Best Practices Tool Kit for State and Local Governments: http://www.ada.gov/pcatoolkit/chap4toolkit.htm#Anchor-47857 ƒ Title II Checklist: http://www.usdoj.gov/crt/ada/pcatoolkit/chap4chklist.htm 4.2 E9-1-1 and Multi-Line Telephone Systems (MLTS) Multi-Line Telephone Systems (MLTS), which include Private Branch Exchange (PBX) and Computerized Branch Exchange (CBX) telephone systems, usually provide only the phone number and location of the billing address to 9-1-1 centers. At many large businesses and corporations, one MLTS system provides phone service for several different buildings at different addresses, some perhaps miles away. Multi-story structures with several thousand square feet of office space on each floor with multiple suites, rooms, and cubicles also make it difficult to locate a particular telephone initiating a call. Technical solutions, including databases linking internal phone numbers (extensions) to more precise locations such as suite/apartment number and/or floor level, are available. While these solutions can provide correct addresses and locations within buildings or campus-type settings, they are not mandated or being used on a widespread basis. Therefore, a gap in the public safety delivery system exists for those individuals who dial 9-1-1 in an emergency from private businesses, government entities, and certain multi- tenant residences that utilize MLTS or PBX phone systems. Most of the populous at large which use a MLTS system are unaware of the problem associated with the use of telephone systems that do not provide totally accurate ANI/ALI information to the local PSAP for E9-1-1 assistance. The State of Oklahoma is encouraged to align itself with the position the National Emergency Number Association (NENA) has taken in support of proposed state and federal legislation regarding MLTS. Today, there is no state E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 32 requirement for the deployment of E9-1-1 service within a company that is operating telephone services through the use of a Multi-Line Telephone System (MLTS). While technology exists today to accommodate and transmit fully enhanced 9-1-1 location information to a public safety agency, many companies and residential facilities have not moved forward with the enhancements to this type of telephone system. In those environments, if an employee or resident needed to dial 9-1-1, the precise call-back number and location information would not be delivered to the public safety agency. The excerpt below is from the NENA publication Legislative Agenda for the 110th Congress (January 29, 2007): One of the most over-looked areas where E9-1-1 is not generally available is MLTS, including PBX systems. Many people who work for large organizations that have their phone systems set up on PBX systems do not have E9-1-1 capability. The federal government is no exception, and many federal agencies do not have E9-1-1 available to their employees. As recently as 2003 the FCC examined establishing a federal requirement concerning E9-1-1 for MLTS, but declined to implement the requirement, which left the issue to the states. A prime reason for the refusal to act was a concern that such a federal requirement was cost prohibitive to many businesses. Unfortunately, to date only a handful of states have taken action, and many of the state laws are limited at best. Just as lives were lost due to a lack of E9-1-1 for VoIP services—prompting the FCC to act—lives have been lost due to a lack of E9-1-1 for MLTS, and the FCC should reconsider promulgating E9-1-1 requirements for MLTS as well. This is particularly true today given the advancement of technology that has made MLTS E9-1-1 solutions increasingly affordable. First, Congress and the federal government should lead by example, and every federal agency should ensure that E9-1-1 is available in every federal office. The General Services Administration (GSA) should consider requiring all federal agencies to provide E9-1-1 in their facilities. Second, Congress should work with public safety, industry, and the federal government (including the FCC and the ICO 1 ) to advance MLTS E9-1-1 solutions and regulations where necessary and appropriate. (National Emergency Number Association, 2007) There are 11 states listed on the NENA website that have passed some form of legislation in reference to MLTS. There is also an example of proposed legislation local governments may utilize for possible increased funding for E9-1-1 services. The cost for upgrading end-customers’ equipment and services necessary to comply with the recommended MLTS 9-1-1 regulation would be the responsibility of the enterprise, not the Oklahoma public safety agency or jurisdiction. MLTS Reference Information and State Status of MLTS/PBX legislation: http://www.nena.org/pages/Content.asp?CID=156&CTID=41 Technical Information Document on Model Legislation, Enhanced 9-1-1 for Multi-Line Telephone Systems: http://www.nena.org/media/files/MLTS_ModLeg_Nov2000.pdf 1 ICO is defined by NENA as the 9-1-1 Implementation and Coordination Office (ICO), a joint program office of the National Highway Traffic Safety Administration (NHTSA), within the Department of Transportation, and the National Telecommunications and Information Administration (NTIA), within the Department of Commerce. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 33 4.3 E9-1-1 and the Oklahoma Highway Patrol Field Troop Communication Centers Often, Oklahoma PSAPs must transfer emergency calls to an Oklahoma Highway Patrol Field Troop Communication Center. Currently, although the 13 Oklahoma Highway Patrol Field Troop Communication Centers can receive transferred calls, they are not equipped to receive the data (ANI / ALI / call taker notes) associated with the call. This means that they do not have access to information the E9-1-1 call-taker collected regarding the emergency, nor do they automatically receive the location of the caller or the call-back number in the event the call drops or they need to re-contact the caller. Valuable time is lost and potential errors can occur when the Oklahoma Highway Patrol must collect the caller’s information all over again. The solution is to provide the 13 Oklahoma Highway Patrol Field Troop Communication Centers with the equipment, network connectivity, and training necessary to receive and handle transferred E9-1-1 calls along with the associated call data. An additional benefit would be that, if appropriately engineered, the Oklahoma Highway Patrol Field Troop Communication Centers would be able to serve in a backup role in the event of a large-scale emergency or incapacitated PSAP. Oklahoma Highway Patrol Field Troop Location Troop A Oklahoma City Troop B Tulsa Troop C Muskogee Troop D McAlester Troop E Durant Troop F Ardmore Troop G Lawton Troop H Clinton Troop I Guymon Troop J Enid Troop K Pawnee Troop L Vinita Troop M Altus Table 5: Oklahoma Highway Patrol Field Troop Communication Centers Oklahoma currently has a network in place that might provide a potential foundation for a next generation system: OneNet. Since OneNet already links the Oklahoma Highway Patrol Field Troop Communication Centers, it could possibly enable the transferring of calls and data from PSAPs to the Field Troop Communication Centers as well as serve as the network backbone in a “Next Generation 9-1-1” implementation. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 34 4.4 E9-1-1 in Relation to Department of Homeland Security Programs Many of the goals of Department of Homeland Security (DHS) programs have a direct or indirect relationship to the current effort to provide comprehensive E9-1-1 coverage throughout Oklahoma. In some cases, DHS programs enable improved E9-1-1. Radio interoperability is such a case. In other cases, improved E9-1-1 can contribute directly to better DHS response to emergencies. In fact, the E9-1-1 system has sometimes been referred to as the “first, first responders,” as the initial report of an emergency often comes in the form of a 9-1-1 call. Recognizing this relationship, DHS funded the creation of this Oklahoma E9-1-1 Assessment and Strategic Plan through a grant to the Grand Gateway Economic Development Association. 4.4.1 Radio Interoperability DHS has been instrumental in funding the re-banding and interoperability of radio traffic in the state, providing the State of Oklahoma some $35,000,000 to date. The regionalization of PSAPs to provide E9-1-1 services to un-served areas of Oklahoma can leverage that investment in radio interoperability by providing improved dispatch capabilities and greater flexibility in the positioning and configuration of dispatch equipment and personnel. Currently, emergency call information must be conveyed from some PSAPs to the agency and location with the required radio dispatch capability. The positioning and configuration of dispatch resources can be constrained by the radio capabilities. This increases the time it takes to respond to emergencies and adds cost to the system. In the future, with radio interoperability, the E9-1-1 call taker could perform the dispatch function or be co-located with dispatchers. Radio interoperability is an important enabler of improved E9-1-1 service, enough so to consider prioritizing and scheduling E9-1-1 system upgrades in accordance with agencies’ plans to implement new radio solutions. 4.4.2 Next Generation 9-1-1 (NG9-1-1) The dependence of DHS initiatives upon the capabilities of the E9-1-1 system is a primary driver for development of a Next Generation 9-1-1 (NG9-1-1) system. In its 2005 report, Next Generation 9-1-1: Responding to an Urgent Need for Change, NENA’s “9-1-1 Future Path Plan” positions the E9-1-1 system as a key enabler of local, state, and federal responses to large-scale emergencies: In addition to improving response for daily emergencies, such a model would also improve homeland security by providing a nationally coordinated emergency response system. The needs of the new system of emergency communications include: • Improved natural disaster management, including the prevention of and response to potential terrorist actions. • Full support of new communications and information technology for emergency services. • Reduce the danger of viruses capable of generating automated 9-1-1 calls and overwhelming the network. • Use and enhance increasingly available sources of information that are only readily available with a flexible, wide access, high bandwidth network. • Improved accessibility and increased compatibility to ensure all Americans have access to the emergency response system, including those with disabilities. As “local” emergency services Internet Protocol (IP) networks supporting NG 9-1-1 applications become interconnected to each other as well as federal functions/networks such as homeland security, the overall benefit to emergency communications becomes a reality. An opportunity enabled by this capability is to “leapfrog” wireless and other services to full E9-1-1/NG 9-1-1 in areas where the traditional network does not exist, at lower cost. For example, IP mesh networks can supply transport where no phone and/or traditional 9-1-1 access exists (e.g., remote rural areas and Indian tribal lands). (National Emergency Number Association, 2005) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 35 4.4.3 Evolution to a Next Generation 9-1-1 System This report focuses on an approach to providing all Oklahomans with the current generation of circuit-based and wireless E9-1-1 technology. However, a new generation of Internet Protocol (IP) 9-1-1 solutions is now beginning to be utilized in PSAPs throughout the United States, including some implementations in Oklahoma. As part of its consideration of future 9-1-1 services in Oklahoma, Intrado recommends that the Statewide Nine-One-One Advisory Board consider the role a Next Generation IP-based network could play in expanding and enhancing 9-1-1 services throughout the state. Just as some parts of the world “leap-frogged” circuit-based telephony and moved directly to wireless telecommunications services, some areas of Oklahoma may be able to take advantage of the next generation in 9-1-1 services without first implementing the current-generation technology. A robust NG9-1-1 system would link the public with emergency responders in any crisis situation. This can be accomplished via an appropriately planned migration to a network and systems based on IP having the inherent flexibility to cost effectively bring new technologies into the 9-1-1 system. A well planned and integrated NG9-1-1 foundation can exponentially improve emergency response and foster more effective collaboration among a greater number of authorized users throughout the duration of a 9-1-1 response event by improving the overall functionality and interoperability of public safety and 9-1-1 communications. NG9-1-1 can greatly enhance the capacity and flexibility of emergency call center operations. For example, a specific E9-1-1 communications center may find itself flooded with multiple inbound wireless calls concerning the same traffic accident, with the call volume spike having the net effect of inundating the 9-1-1 lines. Or the connection between an E9-1-1 selective router and a specific PSAP may be accidentally cut due to routine construction activity, effectively rendering the PSAP inoperable. Finally, a call-taker in a two-position PSAP may call in sick, and no other call takers may be available to handle even routine call volumes. All of this may occur while a call taker at a neighboring PSAP sits idle and underutilized due to consistently low call volumes. Such examples illustrate the need for emergency communication systems to not only be prepared to handle large-scale disasters, but also be equipped with the capability, flexibility, and scalability to handle routine emergencies, such as transferring 9-1-1 calls along with all data that is associated with the call. An NG9-1-1 network would enable solutions capable of addressing the needs of large-scale emergencies, but also be designed to handle the entire spectrum of daily routine events as well as regional mid-scale emergencies. By so doing, when a catastrophic event occurs, the same standard operating procedures—employing the same systems and technologies that are utilized on a daily basis—can dictate the manner in which emergency continuity activities occur for disasters of all sizes. 4.4.4 Next Generation 9-1-1 Benefits As the current E9-1-1 system strains to meet the demands of new technologies, the NG9-1-1 will evolve, allowing emergency calls from new IP devices, enabling access to new public safety information sources, and permitting customization to meet the needs of individual PSAPs and agencies. NG9-1-1 public safety systems will have the ability to support enhanced 9-1-1 routing, managed automatic location identification services, call handling, dispatch, expanded information, and notification services that can coexist with other IP applications on a secure and resilient network. Fully managed for all aspects of operation, administration, maintenance, and provisioning, an NG9-1-1 would enable state-wide secure communications, collaboration, data sharing, and interoperability between public safety jurisdictions and agencies. The modularity and flexibility of an NG9-1-1 would allow next generation emergency services, information access, and delivery to be integrated with other applications such as 800 MHz radio and mesh networks. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 36 A successful NG9-1-1 network would be based on the following principles: ƒ Built on a secure, redundant, and diverse network infrastructure for voice, data, and radio ƒ Capable of expanding call management and delivery of all types of emergency calls such as wireline, wireless, VoIP, and future emergency messaging platforms ƒ Support for a broader set of scalable and replicable data sources such as the criminal justice data network, GIS data distribution, and other emergency information services available to the PSAP and other authorized agencies ƒ Provide an integrated network for emergency services, recognizing separation of core infrastructure, PSAP, and other applications ƒ Highly flexible and scalable design with the capability to add new emergency service providers quickly and easily without major changes The fundamental public safety functions enabled by a NG9-1-1 network include the following: ƒ Configurable 9-1-1 Call Routing ƒ Extensible Automatic Number Identification (ANI) and Automatic Location Identification (ALI) ƒ Emergency caller location validation ƒ Intra- and inter-agency Call Handling and Dispatch information sharing and collaboration ƒ Call center and remote access for backup and disaster recovery situations ƒ Geographic information system (GIS) and mapping enabled ƒ Data distribution flexibility for emergency data management such as MSAG, mapping, and emergency service number boundaries ƒ Trunked radio interoperability 4.4.5 Leveraging Existing Oklahoma Assets for NG9-1-1: Oklahoma OneNet Demonstrated by the list of benefits, transitioning to a Next Generation Network remedies many shortfalls in the current 9-1-1 system architecture. Implementation of an NG 9-1-1 network can be accomplished as one project or through a series of implementation stages. Oklahoma currently has a network in place that might provide a potential foundation for a next generation system: OneNet. Since OneNet already links the Oklahoma Highway Patrol Field Troop Communication Centers, it could possibly enable both the transferring of calls and data from PSAPs to the OHP Field Troop Communication Centers as well as serve as the network backbone in an NG9-1-1 implementation. The following excerpt from the OneNet web site, http://www.onenet.net/, provides more information: [Note: OneNet represents a particular implementation of IP technology procured under a specific program and terms. The information in this report should not be construed as an endorsement of OneNet to the exclusion of other technologies potentially available from a wide variety of suppliers and potentially offering other capabilities and terms. This report does not include a thorough assessment of OneNet for Next Generation 9-1-1 or a comparison to other solutions, but recommends that such a study be performed in the future.] • OneNet, Oklahoma's telecommunications and information network for education and government, is a Division of the Oklahoma State Regents for Higher Education operated in cooperation with the Oklahoma Office of State Finance. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 37 • This comprehensive network is unlike any other in the country - utilizing fiber optics and wireless technologies to transmit video, voice and data throughout Oklahoma, the nation and the world. OneNet is not a state-owned utility, but rather a state lead partnership among telecommunications companies, equipment manufacturers and service providers. • OneNet's origin began in 1992. It was at this time that voters in Oklahoma approved a statewide capital bond issue that provided $14 million for the implementation of a statewide telecommunications network. In late 1995, the State Regents approved the OneNet business plan and began implementation in 1996. • Upon its implementation, OneNet focused on establishing the necessary hub sites throughout Oklahoma to provide the infrastructure necessary to support the high-speed telecommunications network. In addition, it moved aggressively to establish an equitable rate structure and enroll customers. • OneNet's state-of-the-art technology and dedicated staff currently provide high-speed communications to a variety of Oklahoma entities such as: public and vocational-technical schools; colleges and universities; public libraries; local, tribal, state and federal governments; court systems; rural health care delivery systems; and programs engaged in research. • This electronic linkage is made possible through a partnership between the State of Oklahoma and private telecommunications companies - enabling OneNet to negotiate reduced rates and utilize established, private communications networks. The result of this partnership is millions of dollars in savings to Oklahoma taxpayers as well as the rapid development of a telecommunications infrastructure that is one of the most comprehensive in the nation. Figure 3: Oklahoma OneNet Network E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 38 Although the current network exists, other factors will need to be considered and evaluated in planning the implementation of a next generation network solution. These factors include the following: ƒ Assessment of current IP network resources and configuration ƒ Assessment of commonly use IP public safety applications owned and used by state and federal government entities ƒ Assessment of CPE hardware and software to determine compatibility with IP-based network ƒ Assessment of ALI database resources and connectivity to determine compatibility with an IP-based network ƒ Assessment of selective router facility resources and compatibility with an IP-based network ƒ Assessment of radio resources and necessary upgrades to accommodate integration with IP-based network Once current operations are assessed and defined, a network design would be developed based on the elements needed to gradually transition Oklahoma PSAPs to a next-generation architecture. 4.5 E9-1-1 in Relation to The Rural Fire Defense Fund The Rural Fire Defense program represents an example of an effective statewide program that is analogous to the proposed Statewide E9-1-1 Program Office in respect to its being a partnership between state and local government entities designed to promote the protection of life and property in rural areas of Oklahoma. Title 35 - Oklahoma Department of Agriculture, Food, and Forestry; Chapter 20 – Forestry; Subchapter 3 - Rural Fire Protection Program Fund Act provides the state contribution used to fund the Rural Fire Defense Program, a state/local/federal partnership for fire protection. The act created three programs of financial assistance, matching grants, and equipment revolving funds to improve fire protection provided by Oklahoma's rural fire departments. http://www.oar.state.ok.us/oar/codedoc02.nsf/All/405D97099BB1E2D58625731800127A6C?OpenDocument The Rural Fire Defense program allocates state funds, provides matching grants, and secures and directs Federal resources to rural areas of the state to make it possible for those communities to have adequate fire protection. The Rural Fire Defense program works with the Forestry Division to administer the following programs: Source: ODAFF Program Description Total Funding for FY 1994 – 2004 50/50 (federal/local matching grant) Volunteer Fire Assistance (VFA) There are 870 certified volunteer fire departments in Oklahoma. The 50/50 (federal/local) VFA grants provide funding to local associations for purchasing fire-related equipment or training. $1,042,682. Operational Grants for Local Fire Departments The operational grants, first funded in FY-1990, provide funds for expenses of local fire-fighting associations. The grants help cities, towns, fire districts and rural fire departments pay for insurance, protective clothing, and equipment. The grants are 100% state funded. $17,400,000 80/20 (state/local matching grant) Capital Grants First funded in FY-1992, the 80/20 grants (state/local funding) provide equipment and building needs for $22,097,984 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 39 Program Description Total Funding for FY 1994 – 2004 rural fire departments. Approximately 80 fire departments received grants this fiscal year. Operational Funding for Rural-fire Coordinators (substate planning districts) Rural-fire coordinators in 11 substate-planning districts assist rural fire departments. Coordinators: • provide technical assistance; • place the federal excess property; • ensure audit compliance; • evaluate grant applications; • monitor progress of grant projects; • assist with training and testing equipment; and • administer the hydrant program. $7,721,000 Federal Excess Equipment Program The forestry division secures federal excess property from military bases in a 20-state area for the state’s wildfire firefighters and the rural fire departments. The United States Department of Agriculture (USDA) Forest Service loans the used equipment to rural fire departments. The forestry division funds 100% of the FY-2005 Executive Budget administration and operational costs of the program. $69,004,316 Equipment Funding for Local Fire Departments Since FY-1990, Forestry Services purchases items in bulk for resale, at cost, to local fire departments. This revolving fund was created with $100,000 in FY-1990. $1,380,000 Total $118,645,982.00 Table 6: The Rural Fire Defense Fund E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 40 5. OKLAHOMA E9-1-1 POLICY ASSESSMENT 5.1 Current E9-1-1 Funding Legislation Summary In 1979, Title 63, Section 2801, known as the Oklahoma Emergency Telephone Act, became law. This law enabled every public agency or public safety agency to establish a “basic or sophisticated system” using the number 9-1-1. In 1986 the law was amended to add Section 2812, which was known as the Nine-One-One Emergency Number Act, which established 9-1-1 as the primary emergency telephone number in the state and encouraged local governments to develop and improve emergency communications procedures and facilities in order to expedite the responses of public safety agencies. The law was subsequently amended and terms were further defined in Sections 2813 – 2815 with important ramifications for the current effort to fully implement E9-1-1 throughout the state. Those sections first allowed for a governing body, through city ordinance or county resolution, to impose an emergency telephone fee to provide for the operation of an emergency telephone service. The law also codified means for creating an alliance of governments to administer a regional 9-1-1 system. It defined “governing body” as “the board of county commissioners of a county, the city council or other governing body of a municipality, or a combination of such boards, councils or other municipal governing bodies, which shall have an administering board as provided in subsection G of Section 2815 of this title. Any such combined administering board shall be formed and shall enter into an agreement between the governing body of each entity in accordance with the Interlocal Cooperation Act.” The law goes on to require the ordinance or resolution to be submitted to the voters within one year of its passage, and allows for the imposition of a fee in the amount of 5% of the tariff in the first year and no greater than 15% of the tariff rate in the second year and for each year thereafter. The Nine-One-One Wireless Emergency Number Act was enacted November 1, 2000. It allowed for county commissioners to submit a resolution to the voters of their county asking to impose a $0.50 service fee per wireless connection based on a subscriber’s place of primary use, to be used for the operation of emergency wireless telephone service. The surcharges are deposited into a special wireless E9-1-1 account established by the sub-state planning district. The sub-state planning district is directed to distribute the monies to each county that has approved the surcharge, has established wireless E9-1-1 service, or has sent a written request for the installation, maintenance, and operation of wireless E9-1-1 service to a wireless service provider. The sub-state planning districts are: • Association of Central Oklahoma Governments (ACOG) • Association of South Central Oklahoma Governments (ASCOG) • Central Oklahoma Economic Development District (COEDD) • Eastern Oklahoma Development District (EODD) • Grand Gateway Economic Development Association (GGEDA) • Indian Nations Council of Governments (INCOG) • Kiamichi Economic Development District of Oklahoma (KEDDO) • Northern Oklahoma Development Association (NODA) • Oklahoma Economic Development Association (OEDA) • Southern Oklahoma Development Association (SODA) • South Western Oklahoma Development Authority (SWODA) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 41 In 2005 the law was amended again to create a Statewide Nine-One-One Advisory Board, established to oversee the development and operation of emergency 9-1-1 systems throughout the state. In 2005 the legislature was unable to fund the critical duties of this Board and its statutory obligation, thereby limiting its ability to effect significant change in the state of Oklahoma. The recommendation contained in this report, once adopted, will enable the Board to sufficiently serve the citizens of Oklahoma and ensure that they have full E9-1-1 service. In 2006, added to Title 63 were sections 2851, 2852, and 2853, titled the Nine-One-One Voice over Internet Protocol (VoIP) Emergency Services Act. This section allows for a governing body to establish a resolution or ordinance to impose an emergency service fee in the amount of $0.50 per month for each VoIP service user. “Governing body” in this case refers to the board of county commissioners of a county, the city council or other governing body of a municipality, or a combination of such boards, councils, or other municipal governing bodies. This fee is to be used for the operation of E9-1-1 services for calls received from VoIP service users. 5.1.1 Prepaid Wireless Fee Remittance Prepaid mobile telecommunications service is paid for in advance, which enables the origination of calls using an access number, authorization code, or both (whether manually or electronically dialed) if the remaining amount of units of the prepaid mobile telecommunications service is known by the service provider on a continuous basis. The (prepaid) term does not include the advance purchase of mobile telecommunications service if the purchase is based on a service contract between the service provider and customer, or if the service arrangement requires the customer to make periodic payments to maintain the mobile telecommunications service for a predetermined period of time. The Oklahoma State Legislature enrolled H.B. 806 on June 4, 2007, an act relating to revenue and taxation that amends SECTION 3. AMENDATORY 63 O.S. 2001, Section 2843.1, as last amended by Section 2, Chapter 303, O.S.L. 2005 (63 O.S. Supp. 2006, Section 2843.1). This bill requires that prepaid wireless services collect the wireless surcharge from subscribers and remit the established $0.50 Oklahoma wireless surcharge. Specifically, the act states: Every billed service user shall be liable for any emergency wireless telephone fee imposed pursuant to this section until it has been paid to the wireless service provider. As of the effective date of this section, each prepaid wireless service provider shall remit the emergency wireless telephone fee for its prepaid wireless customers in accordance with either of the following methods: 1. For each active prepaid wireless customer whose account balance is equal to or greater than the amount of the fee, the provider shall deduct and remit the fee; and 2. If it is not technically feasible for the prepaid wireless service provider to deduct the emergency wireless telephone fee from an active account, the prepaid wireless service provider shall pay the fee for each active prepaid account and seek reimbursement using whatever means are available to the provider. Oklahoma has successfully resolved this issue ensuring that all Oklahoma wireless telephone users with the ability to access E9-1-1 emergency services also contribute to the support of E9-1-1 services and solutions. As of June 2007, Oklahoma is among approximately 26 states that have the authority to collect E9-1-1 surcharges on prepaid wireless services. 5.2 Other Potential Funding Mechanisms In addition to the current surcharge structure that pays for the deployment and operations of E9-1-1 services, the following sources may assist in funding E9-1-1 improvements in Oklahoma. In order for the State of Oklahoma to accept federal 9-1-1 program funds, a State E9-1-1 Program Office will need to be established, as recommended in this report, and will need to have the authority to accept gifts and grants. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 42 5.2.1 Department of Homeland Security and the ENHANCE 911 Act of 2004 There are several areas of Homeland Security funding where multiple public safety agencies can jointly request appropriated funds. These funds potentially may be used for the upgrade of PSAP capabilities in the area of E9-1-1 services, as well as for data management and sharing. The US Congress legislated the ENHANCE 911 Act of 2004, also titled Ensuring Needed Help Arrives Near Callers Employing 911 Act of 2004, and appropriated $250,000,000 per year. After several years during which no monies were appropriated, the President signed into law the Implementing Recommendations of the 9/11 Commission Act of 2007 (HR 1) on August 3, 2007. This important legislation advances 9-1-1 and emergency communications in several ways: • Makes $43.5 million available for PSAP grants authorized by the ENHANCE 911 Act of 2004 after 180-day rulemaking to determine criteria to receive grants (Title XXIII, page 278) • Authorizes $950 million per year for fiscal years 2008 – 2012 for a State Homeland Security Grant Program (Title I, Sec. 2004, pages 13 – 14 ) and makes clear that such funds can be utilized for “supporting Public Safety Answering Points” (Title I, Sec. 2008, page 18) • Authorizes nearly $3.5 billion in Emergency Management Performance Grants, which can be used for the construction of Emergency Operations Centers (Title II, pages 29 – 30) • Establishes an Interoperable Emergency Communications Grant Program and authorizes $1.6 billion in grant funding for fiscal years 2009 – 2012 (Title III, pages 31 – 34) The text of the entire act can be found at: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=110_cong_bills&docid=f:h1enr.txt.pdf 5.2.2 Public Safety Foundation of America The mission of the Public Safety Foundation of America (PSFA), as stated on its web site, is “to engender cooperation among public and private groups to provide financial and technical support to the public safety communications community.” The PSFA, a 501(c)(3) charitable organization established in January 2002 by the Association of Public-Safety Communications Officials International (APCO), provides funding and technical support to PSAPs and local emergency response officials. The PSFA is funded by a variety of sources, including donations from corporations, APCO members and staff, and the Wireless E-911: PSAP Readiness Fund, a non-profit organization established by Nextel Communications to support the timely implementation of wireless enhanced 9-1-1. The PSFA Advisory Committee that has administered the grants includes the following member organizations: • Association of Public-Safety Communications Officials International • International Association of Chiefs of Police • International Association of Fire Chiefs • National Association of Counties • National Association of State EMS Directors • National Emergency Number Association • National Governors’ Association • National League of Cities Please see http://www.psfa.us for deadlines as well as the PSFA grant application process. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 43 6. CURRENT OKLAHOMA E9-1-1 SURCHARGES 6.1 Current Oklahoma E9-1-1 Wireline Surcharges The following table summarizes the wireline E9-1-1 surcharge fees in effect throughout Oklahoma as of April 2007. The wireline surcharge is applied against the monthly tariff base rate for basic telephone service. N/R indicates “no survey response” or “no record” (a blank entry on the survey). Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date Adair County 5% Pass 3/25/1996 County None -- -- Alfalfa City of Cherokee 5% Pass N/R Atoka County 5% Pass -- Beaver County None -- -- Beckham County 15% Pass 2001 Blaine County None -- -- Bryan County 5% Pass 1/2/2000 County 5% Pass N/R Caddo City of Anadarko 3% Pass N/R County 3 - 5% Pass 3/14/2000 City of Calumet 5% Pass N/R City of El Reno 5% Pass N/R City of Geary 5% Pass N/R City of Mustang 3% Pass N/R City of Okarche 5% Pass N/R City of Piedmont 3% Pass N/R Union City 5% Pass Canadian City of Yukon 3% Pass N/R County 10% Pass 8/7/2000 Carter City of Ardmore 5% Pass 6/1998 Cherokee County 5% Pass 11/8/1994 Choctaw County 5% Pass 1/1/2000 Cimarron County None -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 44 Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date County 3% Pass 5/1/1998 Etowah 3% Pass 5/1/1998 Lexington 3% Pass 5/1/1998 Moore 3% Pass 5/1/19 Nobl % Pass 5/1/1998 Norman 3% Pass 5/1/19 Cleveland Slaughterville 3% Pass 5/1/1998 Coal County None -- -- Comanche County 5% Pass 8/23/1994 Cotton County None -- -- Craig County 8 - 9% Pass 12/13/2005 Creek County 5% Pass 1992 Custer County 15% Pass 2001 Delaware County 8% Pass 8/25/1998 Dewey County None -- -- Ellis County None -- -- Garfield County 10% Pass 2001 Garvin County 15% Pass 2/13/2007 County 10% Pass 9/14/1999 Grady City of Tuttle 3% Pass N/R Grant County 15% Pass 11/7/2006 County 15% Pass 2/10/1998 Granite 15% Pass 2/10/199 Greer Mangum 15% Pass 4/2004 Harmon County 15% Pass 2001 Harper County 15% Pass N/R Haskell County 12.50% Pass 11/3/1998 Hughes County 5% Pass 8/23/1994 Jackson County 7% Pass 1996 Jefferson County None -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 45 Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date Johnston County 15% Pass 11/7/2006 County 15% Pass 5/13/2003 Ponca City 10% Pass 2003 City of Tonkawa 10% Pass 2003 Kay City of Blackwell 10% Pass 2003 Kingfisher County 15% Pass 11/2006 Kiowa County 15% Pass 2001 County 15% Pass 2005 Latimer Wilburton 15% Pass 2004 County 15% Pass 1999 City of Poteau 5% Pass 1988 LeFlore City of Pocola 3% Pass 1989 County 12% Pass N/R Lincoln City of Chandler 3% Pass 3/2005 County 3 - 5% Pass 12/13/2005 Cashion 5% Pass N/R Cedar Valley 3% Pass N/R Cimarron City 5% Pass N/R Coyle 5% Pass N/R Crescent 5% Pass N/R Guthrie 3% Pass N/R Langston 5% Pass N/R Lovell 5% Pass N/R Marshall 5% Pass N/R Meridian 5% Pass N/R Mulhall 5% Pass N/R Logan Orlando 5% Pass N/R Love County None -- -- Major County None -- -- Marshall County 3% Pass N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 46 Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date Cities of Madill + Kingston 3% Pass 8/1990 County 8% Pass 2005 Mayes City of Pryor 5% Pass 2005 County 5% Pass 5/9/2000 McClain City of Newcastle 3% Pass N/R County None Fail 2004 McCurtain City of Idabel 3% Pass N/R County None Fail 9/13/2005 McIntosh City of Eufaula 5% Pass N/R Murray County 12% Pass N/R County None -- -- Muskogee City & Ft Gibson 5% Pass 1989 County None -- -- Noble City of Perry 5% Pass 1991 Nowata County None -- -- Okfuskee County 8% Pass 8/1/2000 County 3% Pass N/R Arcadia 3% Pass N/R Bethany 3% Pass N/R Choctaw 3% Pass N/R Del City 3% Pass N/R Edmond 3% Pass N/R Forest Park 3% Pass N/R Harrah 3% Pass N/R Jones City 3% Pass N/R Lake Aluma 3% Pass N/R Luther 3% Pass N/R Midwest City 3% Pass N/R Nichols Hills 3% Pass N/R Oklahoma Nicoma Park 3% Pass N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 47 Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date Oklahoma City 3% Pass 1988 Smith Village 3% Pass N/R Spencer 3% Pass N/R Tinker AFB 3% Pass N/R The Village 3% Pass N/R Valley Brook 3% Pass N/R Warr Acres 3% Pass N/R Woodlawn Park 3% Pass N/R County 10% Pass 9/1998Okmulgee City of Henryetta 5% Pass N/R Osage County 5% Pass 10/2005 Ottawa County 5% Pass 11/6/1990 Pawnee County 10% Pass 2006 Payne County 7% Pass 4/2/2002 Pittsburg County 15% Pass 11/2006 Pontotoc County 15% Pass 8/1/2000 County 10% Pass 11/2006 City of Tecumseh 10% Pass 1997 Pottawatomie City of Shawnee 3% Pass 1985 County 3% Pass 4/1991 Pushmataha City of Antlers 5% Pass N/R Roger Mills County 15% Pass 2001 Rogers County 15% Pass 1989 Seminole County 15% Pass 11/4/2004 Sequoyah County 15% Pass 6/27/2005 County None -- -- Stephens City of Duncan 5% Pass 11/8/1994 Texas County 5% Pass 3/10/1992 Tillman County 15% Pass 11/1/2005 Tulsa County 5% Pass 1988 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 48 Oklahoma E9-1-1 Wireline Surcharges County Jurisdiction E9-1-1 Wireline Monthly Surcharge per Access Line Wireline Pass / Fail Wireline Initiative Date Wagoner County 5% Pass N/R Washington County 5% Pass 1/1/1997 Washita County 15% Pass 2004 Woods County 15% Pass 11/1/2003 Woodward County 15% Pass 4/1/2006 Table 7: Oklahoma E9-1-1 Wireline Surcharges 6.1.1 Summary of Oklahoma Counties with Wireline E9-1-1 Surcharges Counties with Wireline E9-1-1 Surcharges Enacted Countywide Counties Without Wireline E9-1-1 Surcharges Enacted Countywide Counties 59 18 Percentage 77% 23% Table 8: Summary of Oklahoma Counties with Wireline E9-1-1 Surcharges Enacted E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 49 6.1.2 Oklahoma Wireline E9-1-1 Surcharges Map Figure 4: E9-1-1 Wireline Surcharges Map E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 50 6.2 Current Oklahoma E9-1-1 Wireless Surcharges The following table summarizes the wireless E9-1-1 surcharge fees in effect throughout Oklahoma as of April 2007. The wireless surcharge is a flat fee of $0.50 per month per wireless phone number and is remitted based on the customer’s primary location of use. Oklahoma E9-1-1 Wireless Surcharges County Jurisdiction E9-1-1 Wireless Monthly Surcharge Status Wireless Pass / Fail Wireless Initiative date Adair County No -- -- Alfalfa County No -- -- Atoka County No -- -- Beaver County No -- -- Beckham County Yes Pass 2005 Blaine County No -- -- Bryan County No -- -- Caddo County No -- -- Canadian County Yes Pass 12/13/2005 Carter County Yes Pass 4/2007 Cherokee County Yes Pass 12/13/2005 Choctaw County Yes Pass 11/7/2006 Cimarron County No -- -- Cleveland County Yes Pass 12/13/2005 Coal County No -- -- Comanche County Yes Pass 12/13/2005 Cotton County No -- -- Craig County Yes Pass 12/13/2005 Creek County Yes Pass 4/3/2007 Custer County Yes Pass 2005 Delaware County Yes Pass 12/13/2005 Dewey County No -- -- Ellis County No -- -- Garfield County Yes Pass 12/1/2006 Garvin County Yes Pass 2/13/2007 Grady County Yes Pass 12/13/2005 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 51 Oklahoma E9-1-1 Wireless Surcharges County Jurisdiction E9-1-1 Wireless Monthly Surcharge Status Wireless Pass / Fail Wireless Initiative date Grant County Yes Pass 11/7/2006 Greer County Yes Pass 7/25/2006 Harmon County Yes Pass 2005 Harper County No -- -- Haskell County No -- -- Hughes County No -- -- Jackson County Yes Pass 11/2006 Jefferson County No -- -- Johnston County Yes Pass 8/27/2002 Kay County Yes Pass 5/13/2003 Kingfisher County Yes Pass 11/2006 Kiowa County Yes Pass 2005 Latimer County Yes Pass 2004 LeFlore County No Failed Twice -- Lincoln County Yes Pass N/R Logan County Yes Pass 12/13/2005 Love County No -- -- Major County No -- -- Marshall County No -- -- Mayes County Yes Pass 11/1/2006 McClain County Yes Pass 12/13/2005 McCurtain County No -- -- McIntosh County No Fail 2005 Murray County Yes Pass 2007 Muskogee County No -- -- Noble County No -- -- Nowata County No -- -- Okfuskee County No -- -- Oklahoma County Yes Pass 12/13/2005 Okmulgee County Yes Pass 9/1998 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 52 Oklahoma E9-1-1 Wireless Surcharges County Jurisdiction E9-1-1 Wireless Monthly Surcharge Status Wireless Pass / Fail Wireless Initiative date Osage County Yes Pass 12/13/2005 Ottawa County Yes Pass 3/7/2006 Pawnee County Yes Pass 2006 Payne County Yes Pass 4/2/2002 Pittsburg County Yes Pass 11/2006 Pontotoc County Yes Pass 12/13/2005 Pottawatomie County Yes Pass 11/2006 Pushmataha County No -- -- Roger Mills County Yes Pass 2005 Rogers County Yes Pass 2/2005 Seminole County Yes Pass 11/4/2004 Sequoyah County Yes Pass 12/13/2005 Stephens County No -- -- Texas County No -- -- Tillman County Yes Pass 7/1/2006 Tulsa County Yes Pass 12/13/2005 Wagoner County Yes Pass 3/1/2006 Washington County Yes Pass 12/13/2005 Washita County Yes Pass 2004 Woods County Yes Pass 11/1/2003 Woodward County Yes Pass 4/1/2006 Table 9: Oklahoma E9-1-1 Wireless Surcharges 6.2.1 Summary of Oklahoma Counties with Wireless E9-1-1 Surcharges Counties with Wireless E9-1-1 Surcharges Enacted Counties With No Wireless E9-1-1 Surcharges Enacted Counties 48 29 Percentage 62% 38% Table 10: Summary of Oklahoma Counties with Wireless E9-1-1 Surcharges Enacted E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 53 6.2.2 Oklahoma Wireless E9-1-1 Surcharges Map Figure 5: E9-1-1 Wireless Surcharges Map E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 54 6.3 Current Oklahoma E9-1-1 VoIP Surcharges The following table summarizes the E9-1-1 VoIP surcharge fees currently in effect in Oklahoma. The VoIP surcharge is a flat fee of $0.50 per month. Oklahoma E9-1-1 VoIP Surcharges County Jurisdiction E9-1-1 VoIP Monthly Surcharge Status VoIP Initiative Date Adair County No -- Alfalfa County No -- Atoka County No -- Beaver County No -- Beckham County No -- Blaine County No -- Bryan County No -- Caddo County No -- County No El Reno Yes 2007 Mustang Yes 2007 Okarche Yes 2007 Piedmont Yes 2007 Union City Yes 2007 Canadian Yukon Yes 2007 Carter County No -- Cherokee County No -- Choctaw County No -- Cimarron County No -- County Yes 2007 Lexington Yes 20 Moore Yes 2007 Nobl 20 Norman Yes 2007 Cleveland Slaughterville Yes 2007 Coal County No -- Comanche County No -- Cotton County No -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 55 Oklahoma E9-1-1 VoIP Surcharges County Jurisdiction E9-1-1 VoIP Monthly Surcharge Status VoIP Initiative Date Craig County No -- Creek County No -- Custer County No -- Delaware County No -- Dewey County No -- Ellis County No -- Garfield County No -- Garvin County No -- County No Grady Tuttle Yes 2007 Grant County No -- Greer County No -- Harmon County No -- Harper County No -- Haskell County No -- Hughes County No -- Jackson County No -- Jefferson County No -- Johnston County No -- Kay County No -- Kingfisher County No -- Kiowa County No -- Latimer County No -- LeFlore County No -- Lincoln County No -- County Yes 2007 Cedar Valley Yes 2007 Cimarron City Yes 2007 Guthrie Yes 2007 Logan Mulhall Yes 20 Love County No -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 56 Oklahoma E9-1-1 VoIP Surcharges County Jurisdiction E9-1-1 VoIP Monthly Surcharge Status VoIP Initiative Date Major County No -- Marshall County No -- Mayes County Passed by resolution; not implemented yet -- County No McClain Newcastle Yes 2007 McCurtain County No -- McIntosh County No -- Murray County No -- Muskogee County No -- Noble County No -- Nowata County No -- Okfuskee County No -- County Yes 2007 Arcadia Yes 2007 Bethany Yes 2007 Choctaw Yes 2007 Del City Yes 2007 Edmond Yes 2007 Forest Park Yes 2007 Harrah Yes 2007 Jones City Yes 2007 Luther Yes 2007 Midwest City Yes 2007 Nichols Hills Yes 2007 Nicoma Park Yes 2007 Spencer Yes 2007 The Village Yes 2007 Valley Brook Yes 2007 Warr Acres Yes 2007 Oklahoma Woodlawn Park Yes 2007 Okmulgee County No -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 57 Oklahoma E9-1-1 VoIP Surcharges County Jurisdiction E9-1-1 VoIP Monthly Surcharge Status VoIP Initiative Date Osage County No -- Ottawa County No -- Pawnee County No -- Payne County No -- Pittsburg County No -- Pontotoc County No -- Pottawatomie County No -- Pushmataha County No -- Roger Mills County No -- Rogers County No -- Seminole County No -- Sequoyah County No -- Stephens County No -- Texas County No -- Tillman County No -- Tulsa County Yes 12/2005 City of Tulsa Yes 12/2005 Wagoner County No -- Washington County No -- Washita County No -- Woods County No -- Woodward County No -- Table 11: Oklahoma E9-1-1 VoIP Surcharges E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 58 6.3.1 Oklahoma VoIP E9-1-1 Surcharges Map Figure 6: VoIP E9-1-1 Surcharges Map E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 59 6.4 Overview of E9-1-1 Surcharges in Other States 6.4.1 E9-1-1 Surcharges Nationally The table below provides a summary of E9-1-1 state surcharges as of June 12, 2007. State E9-1-1 Wireline Monthly Surcharge per Access Line E9-1-1 Wireless Monthly Surcharge per Subscriber E9-1-1 VoIP Monthly Surcharge per Subscriber Alabama Varies by county $0.70 Varies per Wireline Structure Alaska Up to $2.00 Up to $2.00 N / A Arizona $0.28 $0.28 $0.20 Arkansas 5% or 12% of tariff rate for basic service $0.40 $0.50 California .65% of intrastate toll .65% of intrastate toll N / A Colorado $0.45 to $1.25 $0.45 to $1.25 N / A Connecticut $0.37 $0.37 $0.37 Delaware $0.60 $0.60 N / A Florida $0.50 $0.50 $0.50 Georgia Up to $1.50 Up to $1.50 Up to $1.50 Hawaii $0.27 $0.66 N / A Idaho Up to $1.00 Up to $1.00 $1.00 Illinois Up to $1.25 Up to $0.75 Varies per Wireline Structure Indiana 3% to 5% of monthly access charge $0.50 N / A Iowa Up to $1.00 plus another $1.00 for 24 months $0.65 Varies per Wireline Structure Kansas Up to $0.75 $0.50 $0.25 Kentucky $0.25 $0.70 N / A Louisiana 5% of tariff rate for basic service $0.85 Varies per Wireline Structure Maine $0.50 $0.50 N / A Maryland $1.00 $1.00 $1.00 Massachusetts $0.85 $0.30 N / A Michigan Varies by county $0.29 N / A Minnesota $0.65 $0.65 $0.65 Mississippi $0.85 to $2.05 $1.00 N / A Missouri 15% of tariff rate for basic service or $0.75 None N / A Montana $0.25 $0.50 N / A Nebraska $0.50 or higher under certain conditions Up to $0.75 $0.75 Nevada $0.25 or tax base $0.25 or tax base N / A New Hampshire $0.42 $0.42 N / A New Jersey $0.90 $0.90 N / A E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 60 State E9-1-1 Wireline Monthly Surcharge per Access Line E9-1-1 Wireless Monthly Surcharge per Subscriber E9-1-1 VoIP Monthly Surcharge per Subscriber New Mexico $0.25 plus $0.26 $0.51 N / A New York $0.35 or $1.00 $1.20-$1.50 N / A North Carolina Varies by county $0.70 N / A North Dakota $1.00 $1.00 N / A Ohio Property tax and/or fee up to $0.50 $0.32 N / A Oklahoma Varies up to 15% of tariff rates $0.50 $0.50 Oregon $0.75 $0.75 $0.75 Pennsylvania $1.00 to $1.50 $1.00 N / A Rhode Island $1.00 $1.26 $0.47 South Carolina $0.50 to $1.50 $0.61 N / A South Dakota $0.75 $0.75 N / A Tennessee Up to $1.50 on residential & up to $2.00 for business Up to $2.00 but set at $1.00 $1.00 Texas $0.50 plus it varies by HRC & ECD* $0.50 $0.50 Utah $0.61 local fee plus $0.13 state fee $0.61 local fee plus $0.13 state fee $0.61 Vermont USF* USF* N / A Virginia up to $3.00 $0.75 $0.75 Washington $0.20 state & $0.50 county $0.20 state & $0.50 county N / A West Virginia Varies by county $3.00 Varies per Wireline Structure Wisconsin Varies by county $0.92 N / A Wyoming $0.75 $0.75 N / A Table 12: State E9-1-1 Surcharges Summary * HRC – Home Rule Cities * ECD – Emergency Communications District * USF – Universal Service Fund/Fee E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 61 6.4.2 Wireline E9-1-1 Surcharges Nationally The map below illustrates Wireline E9-1-1 surcharges across the United States. Figure 7: Wireline E9-1-1 Surcharges E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 62 6.4.3 Wireless E9-1-1 Surcharges Nationally The map below illustrates Wireless E9-1-1 surcharges across the United States. Figure 8: Wireless E9-1-1 Surcharges E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 63 6.4.4 VoIP E9-1-1 Surcharges Nationally The map below illustrates VoIP E9-1-1 surcharges across the United States. Figure 9: VoIP E9-1-1 Surcharges E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 64 6.5 States That Have E9-1-1 Administrators The following states have established an E9-1-1 Program Office and a State E9-1-1 Administrator. Figure 10: States with E9-1-1 Administrators Oklahoma Enhanced 9-1-1 (E9-1-1) Assessment and Strategic Plan Volume 2 prepared for Oklahoma Statewide Nine-One-One Advisory Board Grand Gateway Economic Development Association (GGEDA) Oklahoma Association of Regional Councils (OARC) November 29, 2007 Copyright and Trademark Notice © 2007 Intrado Inc., Longmont, Colorado, USA - All rights reserved. Intrado, triangle beacon design, Intelligent Emergency Network, and the logo forms of the foregoing, are trademarks and/or service marks of Intrado Inc. in the United States, other countries, or both and may be registered therein. Trademark Ownership All trademarks used herein are the property of their respective owners. Corporate Ownership Intrado is a wholly owned subsidiary of West Corporation. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page i Contents 7. E9-1-1 WIRELINE DEPLOYMENT STATUS .........................................................................................................1 7.1 OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE ...............................................................................................1 7.2 OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE MAP .....................................................................................15 7.3 PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELINE 9-1-1 SERVICE ...................16 7.4 CPE AND TELECOMMUNICATIONS DEVICE FOR THE DEAF/TELETYPEWRITER (TDD/TTY) DEPLOYMENT..............17 7.4.1 Summary of Oklahoma Population Covered by TDD/TTY ..............................................................27 7.4.2 Percentage of Oklahoma Population Covered by TDD/TTY ...........................................................28 7.5 RECORDING AND RETENTION POLICIES ............................................................................................................29 7.6 MONTHLY CALL VOLUME STATISTICS ...............................................................................................................38 7.6.1 Example of Call Volume Statistics Report: ACOG..........................................................................45 7.7 PREPAREDNESS AND CONTINGENCY PLANNING ................................................................................................46 7.8 STAFFING LEVELS AND TRAINING POLICIES.......................................................................................................60 8. E9-1-1 WIRELESS DEPLOYMENT STATUS ......................................................................................................70 8.1 OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE ............................................................................................70 8.2 OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE MAP ....................................................................................83 8.3 PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELESS 9-1-1 SERVICE ..................84 9. E9-1-1 VOICE OVER INTERNET PROTOCOL(VOIP) DEPLOYMENT STATUS................................................85 9.1 OKLAHOMA VOIP E9-1-1 LEVEL OF SERVICE....................................................................................................85 9.2 OKLAHOMA VOIP E9-1-1 LEVEL OF SERVICE MAP ............................................................................................89 10. TELECOMMUNICATIONS SYSTEMS PROVIDERS...........................................................................................90 10.1 WIRELINE SERVICE PROVIDERS .......................................................................................................................90 10.1.1 Wireline Service Providers Responding to the Survey ....................................................................90 10.1.2 Wireline Telecommunication Service Providers (TSP) by County...................................................92 10.1.3 County by Wireline Telecommunication Service Providers (TSP)...................................................94 10.1.4 Selective Router Locations in Oklahoma.........................................................................................97 10.1.5 Wireline Service Provider PSAP Connectivity and ALI System Updates.........................................97 10.2 WIRELESS SERVICE PROVIDERS ....................................................................................................................102 10.2.1 Wireless Service Provider Responding to the Survey ...................................................................102 10.2.2 Inventory of Wireless Service Provider E9-1-1 Services in Oklahoma ..........................................103 11. OKLAHOMA CENSUS DATA............................................................................................................................112 11.1 LEVELS OF POPULATION DENSITY ..................................................................................................................115 12. ESTIMATED OKLAHOMA WIRELINE AND WIRELESS SUBSCRIBER STATISTICS....................................116 12.1 OKLAHOMA WIRELINE AND CELL PHONE SUBSCRIBER TRENDS .......................................................................119 13. SURVEY OF OKLAHOMA COUNTY COMMISSIONERS REGARDING E9-1-1...............................................120 13.1 COUNTY COMMISSIONERS’ EXPERIENCE WITH E9-1-1.....................................................................................120 13.1.1 Assessment...................................................................................................................................121 13.2 COUNTY COMMISSIONERS’ UNDERSTANDING OF HOW THEIR COUNTY’S E9-1-1 SERVICE WORKS....................122 13.2.1 Assessment...................................................................................................................................124 13.3 COUNTY COMMISSIONERS’ OPINIONS REGARDING HOW E9-1-1 SERVICE SHOULD BE FUNDED ........................125 13.3.1 Assessment...................................................................................................................................126 13.4 COUNTY COMMISSIONERS’ OPINIONS REGARDING IMPEDIMENTS TO UPGRADING E9-1-1 SERVICE IN UN-SERVED OR UNDER-SERVED AREAS ...........................................................................................................................126 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page ii 13.4.1 Assessment...................................................................................................................................127 13.5 COUNTY COMMISSIONERS’ COMMENTS REGARDING E9-1-1............................................................................127 13.5.1 Comments Regarding Impediments to Implementing E9-1-1........................................................127 13.5.2 Comments Regarding Recommendations for Implementing E9-1-1 .............................................128 14. E9-1-1 IMPLEMENTATION GUIDE....................................................................................................................129 14.1 WIRELINE E9-1-1 DEPLOYMENT PLAN ............................................................................................................129 14.1.1 The Wireline E9-1-1 Call Environment ..........................................................................................131 14.1.2 E9-1-1 Addressing.........................................................................................................................131 14.1.3 ALI Database Services & Development of Master Street Address Guide .....................................133 14.1.4 Network Connectivity.....................................................................................................................134 14.1.5 CAD Procurement .........................................................................................................................135 14.1.6 PSAP CPE Procurement ...............................................................................................................135 14.2 WIRELESS E9-1-1 DEPLOYMENT PLAN ...........................................................................................................136 14.2.1 The Wireless E9-1-1 Call Environment .........................................................................................137 14.2.2 Non Call-Path Associated Signaling (NCAS) Solution...................................................................137 14.2.3 Global System for Mobile Communications...................................................................................139 14.2.4 Phase II – What the Dispatcher Sees............................................................................................139 14.2.5 Location Re-Queries and Mid-Call Location Updates....................................................................140 14.2.6 Wireless Deployment Project Plan ................................................................................................141 14.3 VOIP 9-1-1 DEPLOYMENT PLAN .....................................................................................................................148 14.3.1 What Is VoIP? ...............................................................................................................................148 14.3.2 Challenges for Deployment of Enhanced 9-1-1 for V9-1-1............................................................149 14.3.3 VoIP-Related 9-1-1 Terminology ...................................................................................................149 14.3.4 V9-1-1 Call Flow............................................................................................................................150 14.3.5 Participants in Deployment of V9-1-1 ............................................................................................150 14.3.6 PSAP Requirements to Deploy VoIP.............................................................................................151 14.3.7 VoIP 9-1-1 Implementation Plan....................................................................................................151 TABLE OF FIGURES FIGURE 1: OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE ...........................................................................................15 FIGURE 2: PERCENTAGE OF OKLAHOMA POPULATION COVERED BY EACH LEVEL OF WIRELINE 9-1-1 SERVICE .................16 FIGURE 3: PERCENTAGE OF POPULATION COVERED BY TDD/TTY...................................................................................28 FIGURE 4: OKLAHOMA WIRELESS E9-1-1 SERVICE BY LOCATION.....................................................................................83 FIGURE 5: PERCENTAGE OF POPULATION COVERED BY EACH LEVEL OF WIRELESS 9-1-1 SERVICE ..................................84 FIGURE 6 : OKLAHOMA VOIP E9-1-1 SERVICE BY LOCATION............................................................................................89 FIGURE 7: OKLAHOMA POPULATION RANGE BY COUNTY................................................................................................115 FIGURE 8: OKLAHOMA WIRELINE AND CELL PHONE SUBSCRIBER TRENDS .....................................................................119 FIGURE 9: WIRELINE E9-1-1 DEPLOYMENT PROCESS....................................................................................................130 FIGURE 10: WIRELINE E9-1-1 NETWORK CONFIGURATION ............................................................................................131 FIGURE 11: ANSI PHASE II NCAS WIRELESS E9-1-1 NETWORK CONFIGURATION..........................................................138 FIGURE 12: GSM MAP PHASE II NCAS WIRELESS E9-1-1 NETWORK CONFIGURATION .................................................139 FIGURE 13: PHASE II NCAS CALL DISPLAY EXAMPLE....................................................................................................140 FIGURE 14: WIRELESS E9-1-1 PHASE II DEPLOYMENT PROCESS...................................................................................142 FIGURE 15: VOIP CALL FLOW.......................................................................................................................................148 FIGURE 16: V9-1-1 CALL FLOW....................................................................................................................................150 FIGURE 17: VOIP ENHANCED 9-1-1 DEPLOYMENT PROCESS.........................................................................................153 FIGURE 18: SUGGESTED FORMAT FOR MSAG RECORD.................................................................................................154 FIGURE 19: TYPICAL V9-1-1 ALI SCREEN DISPLAY .......................................................................................................156 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page iii TABLE OF TABLES TABLE 1: OKLAHOMA WIRELINE E9-1-1 LEVEL OF SERVICE .............................................................................................14 TABLE 2: EQUIPMENT AND LEVEL OF TDD/TTY DEPLOYMENT .........................................................................................27 TABLE 3: SUMMARY OF POPULATION COVERED BY TDD/TDY .........................................................................................28 TABLE 4: RECORDING AND RETENTION POLICIES ............................................................................................................37 TABLE 5: MONTHLY CALL VOLUME STATISTICS ...............................................................................................................44 TABLE 6: FEBRUARY 2007 ACOG CALL SUMMARY REPORT............................................................................................45 TABLE 7: PREPAREDNESS AND CONTINGENCY PLANNING ................................................................................................59 TABLE 8: STAFFING LEVELS AND TRAINING POLICIES.......................................................................................................69 TABLE 9: OKLAHOMA WIRELESS E9-1-1 LEVEL OF SERVICE ............................................................................................82 TABLE 10: OKLAHOMA V9-1-1 LEVEL OF SERVICE...........................................................................................................88 TABLE 11: WIRELINE SERVICE PROVIDERS .....................................................................................................................91 TABLE 12: TELECOMMUNICATION SERVICE PROVIDERS BY COUNTY.................................................................................94 TABLE 13: COUNTY BY TELECOMMUNICATION SERVICE PROVIDER...................................................................................96 TABLE 14: SELECTIVE ROUTER LOCATIONS ....................................................................................................................97 TABLE 15: WIRELINE SERVICE PROVIDER PSAP CONNECTIVITY AND ALI SYSTEM UPDATES ..........................................101 TABLE 16: WIRELESS SERVICE PROVIDER RESPONDING TO THE SURVEY ......................................................................102 TABLE 17: OKLAHOMA E9-1-1 WIRELESS SURVEY ........................................................................................................111 TABLE 18: OKLAHOMA COUNTY CENSUS DATA .............................................................................................................114 TABLE 19: ESTIMATED OKLAHOMA WIRELINE AND WIRELESS SUBSCRIBER STATISTICS ..................................................118 TABLE 20: PHASE II DEPLOYMENT ROLES AND RESPONSIBILITIES..................................................................................147 TABLE 21: VOIP-RELATED 9-1-1 TERMINOLOGY ...........................................................................................................149 TABLE 22: HOW FIELDS IN MSAG SHELL RECORD SHOULD BE POPULATED...................................................................154 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 1 7. E9-1-1 WIRELINE DEPLOYMENT STATUS The tables in this section present an accounting of the service levels provided by each answering point for wireline 9-1-1 calls as of April 2007. Some of these agencies, as noted in the tables that follow, have Enhanced 9-1-1 (E9-1-1) with which to identify and locate callers. Others are local police departments or sheriff’s offices with no enhanced capabilities to identify and locate callers, and represent jurisdictions that will require upgrades or regionalization plans in order to provide those services. N/R indicates “no survey response” or “no record” (a blank entry on the survey). N/A indicates “not applicable”. 7.1 Oklahoma Wireline E9-1-1 Level of Service The following wireline 9-1-1 service level definitions were used in this assessment. Basic 9-1-1: When the three-digit number is dialed, a call taker/dispatcher in the local PSAP, or 9-1-1 call center, answers the call. The emergency and its location are communicated by voice (or Teletypewriter, also known as TTY) between the caller and the call taker. Enhanced 9-1-1 (E9-1-1): In areas serviced by E9-1-1, the call is selectively routed to the proper PSAP for the caller’s location, and the PSAP has equipment and database information that display the caller's phone number and address to the call taker. E9-1-1 Address Status: Indicates whether E9-1-1 physical addresses have been assigned to structures in the jurisdiction. The following table provides service level information for all counties in the State of Oklahoma. Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Adair Adair County E9-1-1 Stilwell -- Yes* No Entire county of Adair Primary Alfalfa County Cherokee Yes No No Entire county of Alfalfa Primary Cherokee City Police Department Cherokee -- Yes Yes City of Cherokee Atoka Atoka County Sheriff’s Office Atoka -- Yes Yes Entire county of Atoka Primary Beaver Beaver County Sheriff’s Department Beaver Yes No No Entire county of Beaver Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 2 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Elk City Police Department Elk City -- Yes In Progress Roger Mills County & Beckham County minus the Sayre telco exchange Primary Beckham Sayre Police Department Sayre -- Yes In Progress Sayre telco exchange Primary Blaine County Sheriff’s Department Watonga Yes No Partial Entire county of Blaine except for the city of Geary Primary Blaine Geary Police Department Geary Yes No No Entire city of Geary Primary Bryan Durant Police Department Durant -- Yes Partial Entire county of Bryan Primary Caddo County Sheriff’s Office Anadarko Yes No No Entire county of Caddo except for the cities of Carnegie and Anadarko Primary Anadarko Police Department Anadarko -- Yes Yes Entire city of Anadarko Primary Caddo Carnegie Police Department Carnegie Yes No N/R City of Carnegie Primary El Reno Police Department El Reno -- Yes Yes Entire county of Canadian except for the cities of Mustang Union City, and Yukon Primary Yukon Police Department Yukon -- Yes Yes Entire city of Yukon and the city of Piedmont Primary Canadian Mustang Police Department Mustang -- Yes Yes Entire city of Mustang Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 3 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Ardmore/Carter County 911Center Ardmore -- Yes Yes Entire county of Carter except for the city of Healdton Primary Carter Healdton Police Department Healdton -- Yes Yes Entire city of Healdton Primary Cherokee Cherokee County 9-1-1 Tahlequah -- Yes Yes Entire county of Cherokee Primary Choctaw County Hugo Yes No Yes Entire county of Choctaw Primary Choctaw Hugo Police Department (City) Hugo -- Yes Yes Cimarron Cimarron County Sheriff’s Office Boise City Yes No No Entire county of Cimarron Primary Cleveland County Sheriff’s Office Norman -- Yes Yes Entire county of Cleveland except for cities of Norman, Moore, Noble and Oklahoma City Primary Norman Police Department Norman -- Yes Yes Entire city of Norman Primary Moore Emergency Operations Center Moore -- Yes Yes Entire city of Moore Primary Cleveland Noble Police Department Noble -- Yes Yes Entire city of Noble Primary Coal Coal County Sheriff’s Department Coalgate Yes No No Entire county of Coal Primary Comanche County E 9-1-1 Lawton -- Yes Yes Entire county of Comanche except for the city of Lawton Primary Comanche Lawton Police Department Lawton -- Yes Yes Entire city of Lawton Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 4 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Cotton Cotton County Sheriff’s Office Walters Yes No No Entire county of Cotton Primary Craig Vinita Police Department Vinita -- Yes Yes Entire county of Craig Primary Sapulpa Police Department Sapulpa -- Yes Yes Entire county of Creek except for the cities of Bristow and Mannford Primary Mannford Police Department Mannford -- Yes Yes City of Mannford Primary Creek Bristow Police Department Bristow Yes No Yes Entire city of Bristow Primary Clinton Police Department Clinton -- Yes Yes Clinton, Arapaho, Custer City, Butler telco exchanges & parts of Leedey, Hammon, Canute & Foss telco exchanges Primary Custer Weatherford Police Department Weatherford -- Yes Yes Weatherford and Thomas telco exchanges Primary Delaware County Sheriff’s Office Jay -- Yes Yes Lower half of Delaware County Primary Delaware Grove Police Department Grove -- Yes Yes Northern half of Delaware County Primary Dewey Dewey County Sheriff’s Office Taloga Yes No No Entire county of Dewey Primary Ellis Ellis County Sheriff’s Department Arnett Yes No No Entire county of Ellis Primary Garfield Enid Police Department Enid -- Yes Yes Entire county of Garfield Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 5 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Garvin County Sheriff’s Office Pauls Valley Yes No No Entire county of Garvin except for the city of Pauls Valley Primary Garvin Pauls Valley Police Department Pauls Valley -- Yes Yes Entire city of Pauls Valley Primary Grady County Sheriff’s Department Chickasha -- Yes Yes Entire county except for the city of Chickasha and Tuttle Primary Chickasha Police Department Chickasha -- Yes Yes Entire city of Chickasha Primary Grady Tuttle Police Department Tuttle -- Yes Yes Entire city of Tuttle Primary Grant Will be covered by Woods County PSAP Yes In progress In progress Entire county of Grant Primary Greer Greer County Sheriff’s Department Mangum -- Yes Yes Entire county of Greer Primary Harmon Hollis Police Department Hollis -- Yes Yes Entire county of Harmon Primary Harper County Sheriff’s Office Buffalo Yes No No Entire county of Harper except for city of Laverne Primary Harper Laverne Police Department Laverne -- Yes Yes Entire city of Laverne Primary Haskell Stigler Police Department Stigler -- Yes Yes Entire County of Haskell Primary Hughes Holdenville Police Department Holdenville -- Yes Yes Entire county of Hughes Primary Jackson Altus Police Department Altus -- Yes Yes Entire county of Jackson Primary Jefferson Jefferson County Sheriff’s Office Waurika Yes No No Entire county of Jefferson Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 6 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Johnston Johnston County Sheriff’s Department Tishomingo -- Yes Yes Entire county of Johnston Primary Kay County Sheriff’s Office Newkirk -- Yes Yes Entire county of Kay except for the cities of Blackwell, Braman, Ponca City, Tonkawa Primary Ponca City Police Department Ponca City -- Yes Yes Entire city of Ponca City Primary Blackwell Police Department Blackwell -- Yes Yes Cities of Blackwell and Braman Primary Kay Tonkawa Police Department Tonkawa -- Yes Yes City of Tonkawa Primary Kingfisher County Sheriff Department Kingfisher Yes No No Entire county of Kingfisher except for the city of Hennessey Primary Kingfisher Hennessey Police Department Hennessey Yes No No Entire city of Hennessey Primary Kiowa Hobart Police Department Hobart -- Yes In Progress Entire county of Kiowa Primary Latimer Latimer County Sheriff Wilburton Yes No No Entire county of Latimer Primary City Wilburton -- Yes Yes Le Flore County E9-1-1 Poteau -- Yes Yes Entire county of Le Flore except for the city of Pocola and Poteau Primary Pocola Police Department Pocola -- Yes Yes City of Pocola Primary LeFlore Poteau Police Department Poteau -- Yes Yes City of Poteau Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 7 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Lincoln County Sheriff Chandler Yes No No County of Lincoln except for city of Chandler Primary Lincoln Chandler Police Department Chandler -- Yes Yes City of Chandler Primary Logan Guthrie Police Department Guthrie Yes Yes Entire county of Logan Primary Love Love County Sheriff Department Marietta Yes No No Entire county of Love Primary Major Major County Sheriff’s Office Fairview Yes No Yes Entire county of Major Primary Marshall Marshall County Sheriff’s Office Madill Yes No No Entire county of Marshall Primary City + Kingston -- Yes Yes Mayes Mayes Emergency Services Trust Authority Pryor -- Yes Yes Entire county of Mayes Primary McClain County Communications Center Purcell -- Yes Yes Entire county except for city of Newcastle Primary McClain Newcastle Police Department Newcastle -- Yes Yes Entire city of Newcastle Primary City of Idabel 9-1-1 Communications Center Idabel -- Yes Yes Entire county of McCurtain except for the city of Broken Bow Primary McCurtain Broken Bow Police Department Broken Bow Yes No N/R City of Broken Bow Primary McIntosh Eufaula Police Department Eufaula Yes No No County of McIntosh except for the city of Eufaula Primary Eufaula Police Department Eufaula -- Yes Yes City of Eufaula Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 8 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Sulphur Police Department Sulphur Yes No Yes 2/3 of the Eastern side of Murray Primary Murray Davis Police Department Davis Yes No Yes Western 1/3 of Murray Primary Muskogee County Jail Muskogee Yes No No County of Muskogee except for city of Muskogee Primary Muskogee Muskogee Police Department Muskogee -- Yes Yes Entire city of Muskogee Primary Noble County Sheriff Perry Yes No Yes Entire county of Noble except for the city of Perry Primary Noble Perry Police Department Perry -- Yes Yes City of Perry Primary Nowata Nowata County Sheriff’s Department Nowata Yes No No Entire county of Nowata Primary Okfuskee Okemah Police Department Okemah -- Yes Yes Entire county of Okfuskee Primary Oklahoma County Sheriff’s Office Oklahoma City -- Yes Yes Entire county of Oklahoma except for the cities of Bethany, Choctaw, Del City, Edmond, Midwest City, Nichols Hills, Oklahoma City, The Village, Warr Acres, and Tinker AFB Primary Oklahoma Midwest City Emergency Operations Center Midwest City -- Yes Yes Entire city of Midwest Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 9 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Del City Police Department Del City -- Yes Yes Entire city of Del City Primary Tinker AFB Fire Department Tinker AFB -- Yes Yes Entire Base Primary The Village Police Department The Village -- Yes Yes Entire city of The Village Primary Nichols Hills Police Department Nichols Hills -- Yes Yes Entire city of Nichols Hills Primary Edmond Central Communications Edmond -- Yes Yes Entire city of Edmond and Arcadia Primary Bethany Police Department Bethany -- Yes Yes Entire city of Bethany and Woodlawn Park Primary Warr Acres Police Department Warr Acres -- Yes Yes Entire city of Warr Acres Primary City of Choctaw Police Department Choctaw -- Yes Yes Entire city of Choctaw Primary EMSA – Secondary -- Yes Yes Secondary Oklahoma City Police Department Oklahoma City -- Yes Yes Entire city of Oklahoma City Primary Okmulgee County 9-1-1 Okmulgee -- Yes Yes Entire county of Okmulgee except for PSAP boundary of Henryetta Primary Okmulgee Henryetta Police Department Henryetta -- Yes Yes Entire city of Henryetta Primary Osage Osage County Sheriff’s Office Pawhuska -- Yes Yes Entire county of Osage Primary Ottawa Ottawa County 9-1-1 Miami -- Yes Yes Entire county of Ottawa Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 10 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Pawnee County Sheriff’s Office Pawnee Yes Partial No Western portion of county from Hwy 99 Primary Pawnee Cleveland Police Department Cleveland -- Yes Yes Everything east of Hwy 99 in Pawnee County including all of Cleveland Primary Payne County Sheriff’s Department Stillwater -- Yes Yes Entire county of Payne except for the cities of Cushing, Yale, Perkins, and Stillwater Primary Stillwater Police Department Stillwater -- Yes Yes Entire city of Stillwater Primary Cushing Police Department Cushing -- Yes Yes Entire city of Cushing Primary Perkins Police Department - Iowa Tribe Perkins -- Yes Yes Entire city of Perkins Primary Payne Yale Police Department Yale -- Yes Yes Entire city of Yale Primary Pittsburg Sheriff’s Office McAlester Yes No No All of Pittsburg county except for the city of McAlester Primary Pittsburg McAlester Police Department McAlester -- Yes Yes City of McAlester Primary Pontotoc Pontotoc County Ada 911 Ok Ada -- Yes Yes Entire county of Pontotoc Primary Pottawatomie Pottawatomie County E9-1-1 Tecumseh -- Yes Yes City of Tecumseh and surrounding area Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 11 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Shawnee Police Department Shawnee -- Yes Yes Entire county of Pottawatomie except for the city of Tecumseh Primary Pushmataha County: A secondary system is being put in place that provides driving directions and GPS coordinates to homes in the County portion of 298 prefix. Should be online by 5-1-2007 Antlers See Note See Note See Note Entire county of Pushmataha Primary Pushmataha Antlers Police Department Antlers -- Yes Yes Entire county of Pushmataha Primary Roger Mills Covered by Elk City PSAP -- Yes In Progress Rogers County Sheriff’s Office Claremore -- Yes Yes Entire county of Rogers except for the cities of Inola and Claremore Primary Claremore Police Department Claremore -- Yes Yes Entire city of Claremore Primary Rogers Inola Police Department Inola N/R N/R N/R City of Inola Primary Seminole Seminole County 9-1-1 Agency Seminole -- Yes Yes All of Seminole County Primary Sequoyah County 9-1-1 Sallisaw -- Yes 50% Entire county of Sequoyah except for cities of Muldrow and Roland Primary Sequoyah Muldrow Police Department Muldrow -- Yes Yes Entire cities of Muldrow and Roland Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 12 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Stephens County Communications Center Duncan Yes No No Entire county of Stephens except for the cities of Comanche, Marlow and Duncan Primary Duncan City Police Department Duncan -- Yes Yes City of Duncan Primary Marlow Police Marlow -- Yes Yes City of Marlow Primary Stephens Department Comanche Fire and Police Comanche Yes No No City of Comanche Primary Texas Guymon Police Department Guymon -- Yes Yes Entire county of Texas Primary Tillman Frederick Police Department Frederick -- Yes Yes Entire county of Tillman Primary Tulsa Tulsa Public Safety Response Center- City and County Tulsa -- Yes Yes Entire county except for Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Skiatook and Tulsa areas; Tulsa City, Unincorporated Tulsa County; Catoosa Exchange, Catoosa City, and the Town of Sperry Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 13 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Skiatook Police Department Skiatook -- Yes Yes Entire city of Skiatook, and a small portion of Osage County Primary Collinsville Police Department Collinsville -- Yes Yes City of Collinsville Primary Owasso Police Department Owasso -- Yes Yes City of Owasso Primary Broken Arrow Police Department Broken Arrow -- Yes Yes City of Broken Arrow and portion of Wagoner County Primary Bixby Police Department Bixby -- Yes Yes City of Bixby Primary Sand Springs Police Department Sand Springs -- Yes Yes City of Sand Springs Primary Jenks Police Department Jenks -- Yes Yes City of Jenks Primary Glenpool Police Department Glenpool -- Yes Yes Entire city of Glenpool Primary Coweta Police Department Coweta -- Yes Yes Western portion of Wagoner County Primary Wagoner Wagoner Police Department Wagoner -- Yes Yes Eastern portion of Wagoner County Primary Washington Bartlesville Police Department Bartlesville -- Yes Yes Entire county of Washington Primary Washita County Sheriff’s Office Cordell Yes No No County of Washita Primary Washita Cordell Police Department Cordell -- Yes Yes City of Cordell Primary Woods Woods County Enhanced 9-1-1 Alva -- Yes Yes All of Woods and Grant County Primary Woodward Woodward County Sheriff’s Office Woodward Yes No No County of Woodward except for the city of Woodward Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 14 Oklahoma Wireline E9-1-1 Level of Service County Agency Location Basic 9-1-1 Status Enhanced 9-1-1 Status E9-1-1 Address Status Boundaries Primary / Secondary Woodward Police Department Woodward Yes No Yes Entire city of Woodward Primary Table 1: Oklahoma Wireline E9-1-1 Level of Service *Note: Adair County uses global positioning system (GPS) information provided by Ozarks Electric Company to identify 9-1-1 caller locations by using the X/Y coordinates associated with the caller’s gas meter number. This method is not E9-1-1. The cost of officially addressing streets and house numbers is beyond the current ability of Adair County to pay. Currently, the county is working with the Cherokee Nation to offset the cost of putting up street signs. The Eastern Oklahoma Development District (EODD) has named all of the streets and roads in the county. The remaining cost to address the county is estimated at $100,000.00. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 15 7.2 Oklahoma Wireline E9-1-1 Level of Service Map The following graphic illustrates Oklahoma wireline E9-1-1 service by location. Figure 1: Oklahoma Wireline E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 16 7.3 Percentage of Oklahoma Population Covered by Each Level of Wireline 9-1-1 Service The following graphic represents the percentage of the State of Oklahoma’s population covered by each level of wireline 9-1-1 service. Figure 2: Percentage of Oklahoma Population Covered by Each Level of Wireline 9-1-1 Service Percentage of Population per Stage of Wireline 9-1-1 Deployment Basic 9-1-1 Population, 444,560, 13% E9-1-1 Population, 3,103,324, 87% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 17 7.4 CPE and Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY) Deployment The following table provides information about equipment and the level of TDD/TTY deployment in the State of Oklahoma. Acronyms used within the table include Automatic Location Identification (ALI), Computer Aided Dispatch (CAD), and Customer Premises Equipment (CPE). CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Adair Adair County E9-1-1 No CML ECS1000 4 4 6 2 N/R Yes Integrated Alfalfa Cherokee City Police Department No PEI MAARS N/R N/R N/R N/A N/A Yes Integrated Atoka Atoka County Sheriff’s Office No CML 4 2 2 N/A N/A No No Beaver Beaver County Sheriff’s Department No N/A N/A N/A N/A N/A N/A No No Elk City Police Department Yes PEI PALLAS 2 2 2 0 Yes Yes Integrated Beckham Sayre Police Department Yes PEI PALLAS 2 2 2 0 Yes Yes Integrated Blaine Blaine County Sheriff’s Department No N/A N/A N/A N/A N/A N/A No No Bryan Durant Police Department No PEI MAARS 1992 3 6 0 N/R Yes Integrated Caddo County Sheriff’s Office No N/A N/A N/A N/A N/A N/A No No Caddo Anadarko Police Department No PEI MAARS >6 2 1 0 N/R Yes Integrated Canadian El Reno Police Yes TCI Invision 2 6 months 2 3 0 Yes Yes Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 18 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Department Yukon Police Department Yes TCI Invision 2 6 months 3 3 0 Yes Yes Integrated Mustang Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated Carter Ardmore/Carter County 9-1-1 Center Yes PEI Vesta 5 3 5 0 N/R Yes Integrated Cherokee Cherokee County 9-1-1 Yes Zetron Integrator New 4 4 0 N/R Yes Integrated Choctaw Hugo Police Department Yes N/A N/A N/A N/A N/A N/A N/R N/R Cimarron Cimarron County Sheriff’s Office No N/A N/A N/A N/A N/A N/A No No Cleveland County Sheriff’s Office Yes TCI Invision 2 6 months 2 3 0 Yes Yes Integrated Norman Police Department Yes TCI Invision 2 6 months 6 6 0 Yes Yes Integrated Moore Emergency Operations Center Yes TCI Invision 2 6 months 3 (4) 3 0 Yes Yes Integrated Cleveland Noble Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated Coal Coal County Sheriff’s Department No N/A N/A N/A N/A N/A N/A No No Comanche County E9-1-1 N/R PEI Vesta 5 2 2 0 N/R Yes Integrated Comanche Lawton Police Department No PEI Maars Vesta 7 (about to replace) 6 8 2 N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 19 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Cotton Cotton County Sheriff’s Office No N/A N/A N/A N/A N/A N/A N/R N/R Craig Vinita Police Department No Plant MAARS 14 (1993) 2 2 0 N/R Yes Integrated Sapulpa Police Department No PEI MAARS 7 2 2 0 No Yes Integrated Mannford Police Department No TCI 11 2 2 0 N/R Yes Integrated (admin Standalone) Creek Bristow Police Department PEI MAARS N/R N/R N/R N/R N/R unknown Unknown City of Clinton Police Department Yes PEI PALLAS 2 2 2 0 Yes Yes Integrated Custer Weatherford Police Department Yes PEI PALLAS 2 2 2 0 Yes (button) Yes Integrated Delaware County Sheriff’s Office Yes PEI Pallas 2+ 2 2 2 Yes Yes Integrated Delaware Grove Police Department No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Dewey Dewey County Sheriff’s Office No N/A N/A N/A N/A N/A N/A No No Ellis Ellis County Sheriff’s Department No N/A N/A N/A N/A N/A N/A Yes Rekeyed Garfield Enid Police Department Yes PEI 1.5 5 4 0 (3 planned) Yes - manual Yes Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 20 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Garvin County Sheriff’s Office No N/R N/R N/R N/R N/R N/R N/R N/R Garvin Pauls Valley Police Department No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Grady County Sheriff’s Department Yes PEI VESTA 3 3 5 2 Yes (button) Yes Integrated Chickasha Police Dept No PEI MAARS N/R 3 3 0 Yes Yes Integrated Grady Tuttle Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated Grant Grant County Sheriff’s Office No N/A N/A N/A N/A N/A N/A N/R N/R Greer Greer County Sheriff’s Department Yes PEI MAARS View 1980s 2 2 0 N/R No No Harmon Hollis Police Department Yes PEI PALLAS 2 1 2 0 Yes Yes Integrated Harper Harper County Sheriff’s Office No N/A N/A N/A N/A N/A N/A No No Haskell Stigler Police Department Yes PEI 4 2 2 0 N/R Yes Rekeyed Hughes Holdenville Police Department No PEI MAARS N/R N/R N/R N/R N/R No No Jackson Altus Police Department No PEI MAARS View 9 3 2 2 N/R Yes Integrated Jefferson Jefferson County Sheriff’s Office No N/A N/A N/A N/A N/A N/A No No Johnston Johnston County Sheriff’s Department Yes Plant Equipment 4 2 6 0 Yes Yes Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 21 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Kay County Sheriff’s Office N/R N/R N/R N/R N/R N/R N/R N/R N/R Ponca City Police Department No PEI MAARS 2 3 3 Yes N/R Yes Integrated Blackwell Police Department No PEI MAARS- View N/R N/R N/R N/R N/R N/R N/R Kay Tonkawa Police Department No Positron SIMON 4 (will replace in 2008) 2 2 0 No Yes Dispatch Standalone Kingfisher Kingfisher County Sheriff Department No N/A N/A N/A N/A N/A N/A No No Kiowa Hobart Police Department Yes PEI PALLAS 2 2 2 0 Yes Yes Integrated Latimer Wilburton No PEI MAARS N/R N/R N/R N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 Yes TCI 5 3 3 N/R N/R No No Lincoln County Sheriff No N/A N/A N/A N/A N/A N/A N/R N/R Lincoln Chandler Police Department No Positron 16 2 1 0 N/R No No Logan Guthrie Police Department Yes Invision 2 6 months 2 2 0 Yes Yes Integrated Love Love County Sheriff Department No N/A N/A N/A N/A N/A N/A N/R N/R Major Major County Sheriff’s Office No N/A N/A N/A N/A N/A N/A N/R N/R Marshall Marshall County Sheriff’s No PEI MAARS N/R N/R N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 22 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Office Mayes Emergency Services Trust Authority Yes 911 INC 4 2 2 2 Yes Yes Integrated Mayes Pryor Police Department Yes PEI MAARS 18 2 3 0 N/R Yes Integrated McClain County Communications Center Yes CML N/R N/R N/R N/R N/R No No McClain Newcastle Police Department Yes TCI 6 months 2 2 (3) 0 Yes Yes Integrated City of Idabel 9-1-1 Communications Center No N/R N/R N/R N/R N/R N/R N/R N/R McCurtain Broken Bow Police Department No N/R N/R N/R N/R N/R N/R N/R N/R McIntosh Eufaula Police Department No PEI MAARS View N/R N/R N/R N/R N/R N/R N/R Murray Sulphur Police Department No N/A N/A N/A N/A N/A N/A N/R N/R Muskogee County Jail No None N/R N/R N/R N/R N/R N/R N/R Muskogee Muskogee Police Department No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Noble County Sheriff No N/A N/A N/A N/A N/A N/A No No Noble Perry Police Department No Positron 15 2 2 0 No No E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 23 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Nowata Nowata County Sheriff’s Department No N/A N/A N/A N/A N/A N/A N/R N/R Okfuskee Okemah Police Department Yes InterAct Public Safety Systems 1 2 4 0 Yes Yes Integrated Oklahoma County Sheriff’s Office Yes TCI Invision 2 6 months 4 4 0 Yes Yes Integrated Midwest City Emergency Operations Center Yes TCI Invision 2 6 months 5 5 0 Yes Yes Integrated Del City Police Department Yes TCI Invision 2 6 months 2 3 0 Yes Yes Integrated Tinker AFB Fire Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated The Village Police Department Yes TCI Invision 2 6 months 2 3 0 Yes Yes Integrated Nichols Hills Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated Edmond Central Communications Yes TCI Invision 2 6 months 4 4 0 Yes Yes Integrated Bethany Police Department Yes TCI Invision 2 6 months 2 3 0 Yes Yes Integrated Warr Acres Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated Oklahoma City of Choctaw Police Department Yes TCI Invision 2 6 months 2 2 0 Yes Yes Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 24 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? EMSA - Secondary Yes TCI Invision 2 6 months 6 6 0 Yes Yes Integrated Oklahoma City Police Department Yes PEI 1 19 primary 4 Fire 9 training 25 primary 4 Fire 3 training 0 Yes Yes Integrated Okmulgee County 9-1-1 Yes PEI MAARS View 9 2 2 0 No Yes Integrated Okmulgee Henryetta Police Department No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Osage Osage County Sheriff’s Office No TCI N/R N/R N/R N/R N/R N/R N/R Ottawa Ottawa County 9-1-1 No PEI MAARS 17 2 3 1 Yes Yes Integrated Pawnee Pawnee County Sheriff’s Office No N/R 12 2 4 0 N/R Yes Integrated Payne County Sheriff’s Department Yes TCI N/R N/R N/R N/R N/R N/R N/R Stillwater Police Department Yes TCI 5 4 5 2 Yes Yes Not Integrated Cushing Police Department Yes TCI 4 9 2 0 Yes No No Perkins Police Department - Iowa Tribe Yes TCI N/R N/R N/R N/R N/R N/R N/R Payne Yale Police Department Yes TCI 5 4 5 2 Yes Yes Not Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 25 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Pittsburg Sheriff’s Office No N/A N/A N/A N/A N/A N/A N/R N/R Pittsburg McAlester Police Department No PEI MAARS 1997 2 2 0 N/R Yes Integrated Pontotoc Pontotoc County Ada 9-1-1 Ok Yes PEI Vesta EX 4 3 4 2 Yes Yes Integrated Pottawatomie County E9-1-1 Yes 911 Inc 5 2 2 0 N/R Yes Integrated Pottawatomie Shawnee Police Department No PEI MAARS N/R N/R N/R N/R N/R N/R N/R Pushmataha Antlers Police Department No PEI MAARS 8 2 N/R 0 N/R No No Roger Mills Covered by Elk City PSAP Yes -- -- -- -- -- -- -- -- Rogers Rogers County Sheriff’s Office No TCI N/R N/R N/R N/R N/R Yes Integrated Seminole Seminole County 9-1-1 Agency Yes PEI VESTA 1 2 5 2 Yes Yes Integrated Sequoyah County 9-1-1 No N/R new 2 6 0 No Yes Integrated Sequoyah Muldrow Police Department No CML ECS1000 N/R N/R N/R N/R N/R N/R N/R Stephens County Communications Center No N/A N/A N/A N/A N/A N/A N/R N/R Stephens Duncan City Police Department No Positron PHREND N/R N/R N/R N/R N/R N/R N/R Texas Guymon Police Department No 911 Inc 4 3 3 0 N/A Yes On 911 system E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 26 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Tillman Frederick Police Department Yes PEI MAARS 5 2 1 0 No Yes Integrated Tulsa Public Safety Response Center-City and County Tulsa Public Safety Response Center-City No AT&T 12+ (will replace) 11 calls; 8 radio; 4 fire; 1 TTY; 2 neutral 23 police; 5 fire; 7 medical Yes No Yes Police Call- taker's Integrated with call handling/ dispatch CAD system; PSAP and Fire Call- taker's are Standalone units Skiatook Police Department No TCI 10+ 2 N/R N/R Yes Yes On 911 system Collinsville Police Department No TCI N/R N/R N/R N/R N/R N/R N/R Owasso Police Department No TCI N/R N/R N/R N/R N/R Yes Not Integrated Broken Arrow Police Department Yes CML N/R 5 & 2 backup 20 Yes No Yes Standalone Bixby Police Department Yes N/R N/R 3 4 N/R N/R Yes Standalone Tulsa Sand Springs Police Department Yes TCI 7 2 2 0 N/R Yes Integrated E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 27 CPE and TDD/TTY Deployment County Agency Mapped ALI 9-1-1 Equipment CPE Age In Years Number of Positions Number of Trunks Number of Wireless Trunks Re-Bid Capability Equipped With TDD/TTY? Is the TDD/TTY Equipment Integrated With Call Taking? Jenks Police Department No TCI N/R 2 2 N/R N/R Yes 911 console screen Glenpool Police Department No TCI 8 (replac- ing) N/R N/R N/R N/R Yes Integrated Wagoner Police Department No CML remote 1 2 N/R N/R N/R Yes Integrated Wagoner Coweta Police Department No CML remote N/R N/R N/R N/R N/R N/R N/R Washington Bartlesville Police Department Yes PEI MAARS Unknown 3 2 N/R N/R Yes Standalone Washita County Sheriff’s Office No None N/R N/R N/R N/R N/R N/R N/R Washita Cordell Police Department N/R N/R N/R N/R N/R N/R N/R N/R N/R Woods Woods County Enhanced 9-1-1 Yes PEI PALLAS 1 2 3 1 Yes Yes Integrated Woodward County Sheriff’s Office No None 13 2 1 0 N/R N/R N/R Woodward City of Woodward No PEI MAARS 13 2 1 0 N/R N/R N/R Table 2: Equipment and Level of TDD/TTY Deployment 7.4.1 Summary of Oklahoma Population Covered by TDD/TTY E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 28 Population Covered by TDD/TTY Population Not Covered by TDD/TTY Population TDD/TTY Undetermined 2,898,406 239,317 410,161 81.69% 6.75% 11.56% Table 3: Summary of Population Covered by TDD/TDY 7.4.2 Percentage of Oklahoma Population Covered by TDD/TTY Figure 3: Percentage of Population Covered by TDD/TTY Percentage of Population Covered by TDD/TTY Population Not Covered by TDD/TTY 239,317 - 7% Population Covered by TDD/TTY 2,898,406 - 81% Population with Undetermined TDD/TTY Coverage 410,161 - 12% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 29 7.5 Recording and Retention Policies The following table provides information about recording and retention policies. An acronym used within the table includes Automatic Number Identification (ANI). Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Adair Adair County E9-1-1 Yes Yes Yes Yes 3 years Alfalfa Cherokee City Police Department Yes Yes Yes Yes N/R Atoka Atoka County Sheriff’s Office Yes No No N/R N/R Beaver Beaver County Sheriff’s Department N/R N/R N/R N/R N/R Elk City Police Department Yes Yes Yes Yes, card system Indefinitely Beckham Sayre Police Department Yes No No Yes Indefinitely Blaine Blaine County Sheriff’s Department No No No Yes 60 days Bryan Durant Police Department Voice Yes Yes No N/A Caddo County Sheriff’s Office No No No N/R N/R Caddo Anadarko Police Department Yes Yes Yes Yes 3 years El Reno Police Department Yes N/R Yes Yes N/R Yukon Police Department Yes N/R Yes Yes N/R Canadian Mustang Police Department Yes Yes Yes No 6 months (recordings) Carter Ardmore/Carter County 911Center No Yes Yes On computer Indefinitely Cherokee Cherokee County 9-1-1 Yes Yes Yes Yes Indefinitely E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 30 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Choctaw Hugo Police Department N/R N/R N/R N/R N/R Cimarron Cimarron County Sheriff’s Office Yes Yes N/R Yes N/R Cleveland County Sheriff’s Office Yes N/R Yes Yes N/R Norman Police Department Yes N/R Yes Yes N/R Moore Emergency Operations Center Yes Yes Yes No N/A Cleveland Noble Police Department Yes N/R Yes Yes N/R Coal Coal County Sheriff’s Department No No No Yes N/R Comanche County E 9-1-1 Yes Yes Yes N/R N/R Comanche Lawton Police Department N/R N/R N/R N/R N/R Cotton Cotton County Sheriff’s Office N/R N/R N/R N/R N/R Craig Vinita Police Department Yes Yes Yes Yes N/A Sapulpa Police Department Yes Yes Yes No N/A Mannford Police Department No No No Yes 3 years (then off-site storage) Creek Bristow Police Department No (paper printout) Yes No Yes 1 year City of Clinton Police Department Yes Yes Yes N/A N/A Custer Weatherford Police Department Yes Yes Yes N/A N/A Delaware County Sheriff’s Office Yes Yes Yes Yes 5+ years Delaware Grove Police Department N/R N/R N/R N/R N/R Dewey Dewey County Sheriff’s Office Yes N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 31 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Ellis Ellis County Sheriff’s Department Yes N/R Yes Yes N/R Garfield Enid Police Department Yes Yes Yes No N/A Garvin County Sheriff’s Office N/R N/R N/R N/R N/R Garvin Pauls Valley Police Department N/R N/R N/R N/R N/R Grady County Sheriff’s Department Yes Yes Yes Yes 2 years Chickasha Police Department N/R N/R N/R N/R N/R Grady Tuttle Police Department Yes N/R Yes Yes N/R Grant Grant County Sheriff’s Office N/R N/R N/R N/R N/R Greer Greer County Sheriff’s Department Yes Yes Yes N/A N/A Harmon Hollis Police Department Yes Yes Yes Yes (ODIS- typed & printed daily) Indefinitely Harper Harper County Sheriff’s Office No No No Yes 7 years Haskell Stigler Police Department Yes 2 lines Yes Yes 5+ years Hughes Holdenville Police Department Yes Yes Yes Yes years Jackson Altus Police Department Yes Yes Yes Yes 5 years Jefferson Jefferson County Sheriff’s Office Yes - Not linked to call Yes Yes Yes Indefinitely Johnston Johnston County Sheriff’s Department Yes Yes Yes Yes Indefinitely Kay County Sheriff’s Office N/R N/R N/R N/R N/R Kay Ponca City Police Department Yes Yes Yes On computer 3 years E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 32 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Blackwell Police Department N/R N/R N/R N/R N/R Tonkawa Police Department Yes Yes Yes Yes Indefinitely Kingfisher Kingfisher County Sheriff Department N/R N/R N/R N/R N/R Kiowa Hobart Police Department Yes Yes Yes Yes 10 years Latimer Latimer County Sheriff N/R N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 Yes Yes No Yes Indefinitely Lincoln Chandler Police Department Yes Yes Yes Yes 7 years Logan Guthrie Police Department Yes N/R Yes Yes N/R Love Love County Sheriff Department N/R N/R N/R N/R N/R Major Major County Sheriff’s Office N/R N/R N/R N/R N/R Marshall Marshall County Sheriff’s Office N/R N/R N/R N/R N/R Mayes Emergency Services Trust Authority Yes Yes Yes Yes 4 years Mayes Pryor Police Department Yes Yes Yes Yes 2 years McClain County Communications Center Yes Yes Yes Yes 3 years McClain Newcastle Police Department N/R N/R N/R Logs are hand- typed into ODIS N/R City of Idabel 9-1-1 Communications Center N/R N/R N/R N/R N/R McCurtain Broken Bow Police Department N/R N/R N/R N/R N/R McIntosh Eufaula Police Department N/R N/R N/R N/R N/R Murray Sulphur Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 33 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Muskogee County Jail N/R N/R N/R N/R N/R Muskogee Muskogee Police Department N/R N/R N/R N/R N/R Noble County Sheriff No No No Yes Forever Noble Perry Police Department Yes Yes Yes Calls are entered on a computer in ODIS database. We do not have written logs. 1 year Nowata Nowata County Sheriff’s Department N/R N/R N/R N/R N/R Okfuskee Okemah Police Department Yes Yes Yes No N/R Oklahoma County Sheriff’s Office Yes N/R Yes Yes N/R Midwest City Emergency Operations Center Yes N/R Yes Yes N/R Del City Police Department Yes N/R Yes Yes N/R Tinker AFB Fire Department Yes Yes Yes Yes 1 year The Village Police Department Yes N/R Yes Yes N/R Nichols Hills Police Department Yes N/R Yes Yes N/R Edmond Central Communications Yes N/R Yes Yes N/R Bethany Police Department Yes N/R Yes Yes N/R Warr Acres Police Department Yes N/R Yes Yes N/R City of Choctaw Police Department Yes N/R Yes Yes N/R Oklahoma EMSA - Secondary Yes N/R Yes Yes N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 34 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Oklahoma City Police Department Yes Yes Yes All dispatch logs are electronic Indefinitely Okmulgee County 9-1-1 Yes Yes Yes Yes 5 years Okmulgee Henryetta Police Department N/R N/R N/R N/R N/R Osage Osage County Sheriff’s Office N/R N/R N/R N/R N/R Ottawa Ottawa County 9-1-1 Yes Yes Yes Yes 3 - 5 years Pawnee Pawnee County Sheriff’s Office No No No Yes 3 years Payne County Sheriff’s Department N/R N/R N/R N/R N/R Stillwater Police Department Yes Incoming only Yes Yes 10 years Cushing Police Department Yes Yes Yes Yes - Dispatched calls 5 years Perkins Police Department - Iowa Tribe N/R N/R N/R N/R N/R Payne Yale Police Department Yes Incoming only Yes Yes 10 years Pittsburg Sheriff’s Office N/R N/R N/R N/R N/R Pittsburg McAlester Police Department Yes Yes Yes Yes ODIS Pontotoc Pontotoc County Ada 911 Ok Yes Yes Yes Yes 5+ years Pottawatomie County E9-1-1 Yes Yes Yes Yes 7 years Pottawatomie Shawnee Police Department N/R N/R N/R N/R N/R Pushmataha Antlers Police Department Yes No Yes Yes 5 years Roger Mills Covered by Elk City PSAP -- -- -- -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 35 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Rogers Rogers County Sheriff’s Office Yes Yes Yes N/R N/R Seminole Seminole County 9-1-1 Agency Yes Yes Yes Yes Indefinitely Sequoyah County 9-1-1 Yes No No Yes 5 years Sequoyah Muldrow Police Department N/R N/R N/R N/R N/R Stephens County Communications Center N/R N/R N/R N/R N/R Stephens Duncan City Police Department N/R N/R N/R N/R N/R Texas Guymon Police Department Yes Yes Yes Yes 3 months Tillman Frederick Police Department Yes Yes Yes incident log 5 - 8 years Tulsa Public Safety Response Center-City and County Yes Yes Yes There are no written logs; all computerized logs are kept All incidents call detail records are kept for 5 years; summary records Indefinitely. Skiatook Police Department Yes - Not linked with ANI/ALI Some Yes Yes Indefinitely Tulsa Collinsville Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 36 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Owasso Police Department Audio recorded, date/time stamp No ANI/ALI Yes Yes Electronic CAD Online up to 6 months, offline Indefinitely Broken Arrow Police Department Yes - date & time Yes Yes Yes 5 years Bixby Police Department 911 calls are recorded by Date and Time No Yes N/R N/R Sand Springs Police Department Yes, recorded/No - linked Yes Yes No N/A Jenks Police Department Yes No No Yes 5+ years Glenpool Police Department Yes - date & time Yes Yes Yes Indefinitely Wagoner Police Department Yes Not all - 2 lines Yes Yes 10 years Wagoner Coweta Police Department N/R N/R N/R N/R N/R Washington Bartlesville Police Department Calls are recorded but Not linked to ANI/ALI No Yes No N/A Washita County Sheriff’s Office N/R N/R N/R N/R N/R Washita Cordell Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 37 Record and Retention Policies County Agency All 9-1-1 Calls Recorded? All Admin Calls Recorded? All Radio Traffic Recorded? Are Written Logs Kept At All Times? How Long Are Logs kept? Woods Woods County Enhanced 9-1-1 Yes Yes Yes Yes 10 years Woodward County Sheriff’s Office N/R N/R N/R N/R N/R Woodward Woodward Police Department Yes Yes, in dispatch only Yes, but is currently not working Yes Forever Table 4: Recording and Retention Policies E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 38 7.6 Monthly Call Volume Statistics The call volume section contains call volume statistics collected during the PSAP surveys. The data are presented only for those agencies that were able to provide the requested statistics. Since most of the state’s agencies do not employ an automated means for compiling call volume statistics, most of the data offered is an estimate or was not reported at all. More complete call volume statistics would help in accurately sizing the PSAP facility, network, and CPE requirements for comprehensive E9-1-1 coverage throughout Oklahoma. Intrado recommends that a management information solution capable of capturing and reporting call volumes statistics (as well as other operational data) should be deployed by all Oklahoma PSAPs. An example of such statistical reports from ACOG is included in the next section. Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Adair Adair County E9-1-1 300 25 0 50% Alfalfa Cherokee City Police Department 280 144 dispatch testing N/R N/R Atoka Atoka County Sheriffs Office N/R N/R N/R N/R Beaver Beaver County Sheriffs Department N/R N/R N/R N/R Elk City Police Department N/R N/R N/R N/R Beckham Sayre Police Department N/R N/R N/R N/R Blaine Blaine County Sheriffs Department Not tracked N/R N/R N/R Bryan Durant Police Department 571 1500 (approximately) 250 (approximately) Wireless not logged Caddo County Sheriffs Office 51 652 N/R N/R Caddo Anadarko Police Department 100 - 125 3,000 N/R 40 - 50% El Reno Police Department See ACOG report See ACOG report See ACOG report See ACOG report Yukon Police Department See ACOG report See ACOG report See ACOG report See ACOG report Canadian Mustang Police Department See ACOG report Unknown Unknown See ACOG report Carter Ardmore/Carter County 911Center 875 Cannot track Cannot track N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 39 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Cherokee Cherokee County 9-1-1 2000 3000 500 50% Choctaw Hugo Police Department N/R N/R N/R N/R Cimarron Cimarron County Sheriffs Office N/R N/R N/R N/R Cleveland County Sheriffs Office See ACOG report See ACOG report N/A See ACOG report Norman Police Department See ACOG report See ACOG report N/A See ACOG report Moore Emergency Operations Center See ACOG report 42,000 N/A See ACOG report Cleveland Noble Police Department See ACOG report See ACOG report N/A See ACOG report Coal Coal County Sheriffs Department N/R N/R N/R N/R Comanche County E 9-1-1 100 197 22 10% Comanche Lawton Police Department 3,500 33,000 9,000 45% Cotton Cotton County Sheriffs Office N/R N/R N/R N/R Craig Vinita Police Department 600 4,200 240 Mannford Police Department 100 10 40 N/A Creek Bristow Police Department 86 (18 hang up 9-1-1 calls) N/R N/R N/R City of Clinton Police Department N/R N/R N/R N/R Custer Weatherford Police Department N/R N/R N/R N/R Delaware County Sheriffs Office N/R N/R N/R N/R Delaware Grove Police Department N/R N/R N/R N/R Dewey Dewey County Sheriffs Office N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 40 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Ellis Ellis County Sheriffs Department N/R N/R N/R N/R Garfield Enid Police Department 614 11,866 50% Garvin County Sheriffs Office N/R N/R N/R N/R Garvin Pauls Valley Police Department N/R N/R N/R N/R Grady County Sheriffs Department 280 500 10 80% Chickasha Police Department 350 N/R N/R N/R Grady Tuttle Police Department N/R N/R N/R N/R Grant Grant County Sheriffs Office N/R N/R N/R N/R Greer Greer County Sheriffs Department N/R N/R N/R N/R Harmon Hollis Police Department N/R N/R N/R N/R Harper Harper County Sheriffs Office 5 – 10 300 - 500 5 – 10 5 – 10 Haskell Stigler Police Department 20 - 25 Not sure Not sure Not sure Hughes Holdenville Police Department N/R N/R N/R N/R Jackson Altus Police Department 660 9000 30 N/R Jefferson Jefferson County Sheriffs Office No way to tell No way to tell No way to tell No way to tell Johnston Johnston County Sheriffs Department 475 4433 N/R 90% Kay County Sheriffs Office N/R N/R N/R N/R Ponca City Police Department 300 1230 500 Blackwell Police Department N/R N/R N/R N/R Kay Tonkawa Police Department 24 200 24 10% Kingfisher Kingfisher County Sheriff Department N/R N/R N/R N/R Kiowa Hobart Police Department N/R N/R N/R N/R Latimer Latimer County Sheriff N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 1109 N/R N/R 56% Lincoln Lincoln County Sheriff N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 41 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Chandler Police Department 35 400 - 500 25 - 30 75% Logan Guthrie Police Department N/R N/R N/R N/R Love Love County Sheriff Department N/R N/R N/R N/R Major Major County Sheriffs Office N/R N/R N/R N/R Marshall Marshall County Sheriffs Office N/R N/R N/R N/R Mayes Emergency Services Trust Authority 1350 No reports to breakdown calls N/R N/R Mayes Pryor Police Department 150 N/R N/R N/R McClain County Communications Center 1200 N/R N/R 90% McClain Newcastle Police Department N/R 80 -100 N/R N/R City of Idabel 9-1-1 Communications Center N/R N/R N/R N/R McCurtain Broken Bow Police Department N/R N/R N/R N/R McIntosh Eufaula Police Department N/R N/R N/R N/R Murray Sulphur Police Department N/R N/R N/R N/R Muskogee County Jail N/R N/R N/R N/R Muskogee Muskogee Police Department N/R N/R N/R N/R Noble County Sheriff 5 2000 2 N/R Noble Perry Police Department 50 1400 100 N/R Nowata Nowata County Sheriffs Department N/R N/R N/R N/R Okfuskee Okemah Police Department 30 1500 300 50% Oklahoma County Sheriffs Office See ACOG report See ACOG report N/A See ACOG report Midwest City Emergency Operations Center See ACOG report See ACOG report N/A See ACOG report Oklahoma Del City Police Department See ACOG See ACOG report N/A See ACOG E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 42 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless report report Tinker AFB Fire Department See ACOG report See ACOG report N/A See ACOG report The Village Police Department See ACOG report See ACOG report N/A See ACOG report Nichols Hills Police Department See ACOG report See ACOG report N/A See ACOG report Edmond Central Communications See ACOG report 10,149 N/A See ACOG report Bethany Police Department See ACOG report See ACOG report N/A See ACOG report Warr Acres Police Department See ACOG report See ACOG report N/A See ACOG report City of Choctaw Police Department See ACOG report See ACOG report N/A See ACOG report EMSA - Secondary See ACOG report See ACOG report N/A See ACOG report Oklahoma City Police Department 52,488 35,000 The “admin calls” are actually emergency calls that come on 7- digit emergency numbers 50% Okmulgee County 9-1-1 1000 900 <2% 50% Okmulgee Henryetta Police Department N/R N/R N/R N/R Osage Osage County Sheriffs Office N/R N/R N/R N/R Ottawa Ottawa County 9-1-1 N/R N/R N/R N/R Pawnee Pawnee County Sheriffs Office 20 - 30 N/R 10 2% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 43 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Payne County Sheriffs Department 2,000 12,000 30 65% Stillwater Police Department 2,000 12,000 30 65% Cushing Police Department 30 - 100 600 - 800 40 20% Perkins Police Department - Iowa Tribe N/R N/R N/R N/R Payne Yale Police Department 20 150 5 65% Pittsburg Sheriffs Office N/R N/R N/R N/R Pittsburg McAlester Police Department N/R N/R N/R N/R Pontotoc Pontotoc County Ada 911 Ok 1,100 6,000 - 8,000 N/R N/R Pottawatomie County E9-1-1 123 3500 500 20% Pottawatomie Shawnee Police Department N/R N/R N/R N/R Pushmataha Antlers Police Department N/R N/R N/R N/R Roger Mills Covered by Elk City PSAP -- -- -- -- Rogers Rogers County Sheriffs Office N/R N/R N/R N/R Seminole Seminole County 9-1-1 Agency 600 8,000 N/R 42% Sequoyah Sequoyah County 9-1-1 445 600 25 Sequoyah Muldrow Police Department N/R N/R N/R N/R Stephens County Communications Center N/R N/R N/R N/R Stephens Duncan City Police Department N/R N/R N/R N/R Texas Guymon Police Department 340 3,000 Unknown 2% Tillman Frederick Police Department 50 - 75 400 - 600 200 - 400 N/A Tulsa Public Safety Response Center-City and County 82,000 – 85,000/ month Dispatch Supervisor Position Only – 3600/month Not tracked 50-53% Skiatook Police Department N/R 4,637 N/R N/R Collinsville Police Department N/R N/R N/R N/R Tulsa Owasso Police Department N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 44 Monthly Call Volume Statistics County Agency Monthly 9-1-1 Calls Monthly ADMIN Calls Emergency Calls on ADMIN Lines Percent Wireless Broken Arrow Police Department 3,500 N/R N/R N/R Bixby Police Department N/R N/R N/R N/R Sand Springs Police Department Not tracked Not tracked Not tracked 30 - 35% Jenks Police Department 500 2,000 300 N/R Glenpool Police Department 100 5 0 45% Wagoner Police Department N/R N/R N/R N/R Wagoner Coweta Police Department N/R N/R N/R N/R Washington Bartlesville Police Department 1,300 – 1,500 Not tracked Unknown Unknown Washita County Sheriffs Office N/R N/R N/R N/R Washita Cordell Police Department N/R N/R N/R N/R Woods Woods County Enhanced 9-1-1 158 621 Unknown 27% Woodward County Sheriffs Office N/R N/R N/R N/R Woodward Woodward Police Department 245 500 75 0% Table 5: Monthly Call Volume Statistics E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 45 7.6.1 Example of Call Volume Statistics Report: ACOG The following table is the February 2007 Call Summary report from ACOG and represents the type of information and level of detail that all PSAPs should be able to report. PSAP Name Total Calls Wireline Wireline % Abandoned Calls Abandoned Calls (%) Wireless Calls Wireless Calls (%) Bethany 1,271 491 38.63% 99 7.79% 780 61.37% Choctaw 87 34 39.08% 10 11.49% 53 60.92% Cleveland County 325 243 74.77% 25 7.69% 82 25.23% Del City 1,174 591 50.34% 65 5.54% 583 49.66% Edmond 2,776 978 35.23% 66 2.38% 1,798 64.77% EL Reno 719 304 42.28% 28 3.89% 415 57.72% EMSA 3,734 3,061 81.98% 120 3.21% 673 18.02% Guthrie 651 228 35.02% 37 5.68% 423 64.98% Midwest City 3,204 1,568 48.94% 154 4.81% 1,636 51.06% Moore 1,662 683 41.10% 61 3.67% 979 58.90% Mustang 401 173 43.14% 28 6.98% 228 56.86% Newcastle 363 129 35.54% 30 8.26% 234 64.46% Nichols Hills 205 142 69.27% 7 3.41% 63 30.73% Noble 222 97 43.69% 10 4.50% 125 56.31% Norman 3,259 1,227 37.65% 211 6.47% 2,032 62.35% Oklahoma County 1,328 562 42.32% 97 7.30% 766 57.68% Tinker AFB 161 127 78.88% 9 5.59% 34 21.12% Tuttle 268 205 76.49% 26 9.70% 63 23.51% Village 395 185 46.84% 29 7.34% 210 53.16% Warr Acres 700 238 34.00% 61 8.71% 462 66.00% Yukon 665 288 43.31% 11 1.65% 377 56.69% Grand Totals 23,570 11,554 49.02% 1,184 5.02% 12,016 50.98% Table 6: February 2007 ACOG Call Summary Report E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 46 7.7 Preparedness and Contingency Planning The following table provides examples of information available to 9-1-1 call-takers, the mutual assistance agreements agencies have with their neighbors, as well as agency contingency plans and their ability to transfer calls in the event of major emergencies or network outages. Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Adair Adair County E9-1-1 Medical information, specific Fire, Ambulance and Law Enforcement dept if available in database Cherokee Co – informal, Sequoiah Co – informal, Delaware Co – informal Transfer to Adair County Sheriff’s Dept Dispatch phones Wildfires, Severe weather Alfalfa Cherokee City Police Department N/R N/R Generator Weather, grain elevator Atoka Atoka County Sheriff’s Office N/R N/R Yes Severe weather, wildfires Beaver Beaver County Sheriff’s Department N/R N/R N/R N/R Elk City Police Department No Formal, Informal Yes Severe weather, wildfires Beckham Sayre Police Department No Formal, Informal Yes Severe weather, wildfires Blaine Blaine County Sheriff’s Department No With city of Watonga N/R All Bryan Durant Police Department N/R N/R N/R N/R Caddo County Sheriff’s Office N/R N/R Calls should rollover if cut or fail Floods, explosions at power plant Caddo Anadarko Police Department No Caddo County SO City Hall Weather Canadian El Reno Police Department If information is volun- teered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes Severe weather, hazardous materials, train derailments E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 47 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Yukon Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes Severe weather, hazardous materials, train derailments Mustang Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes Severe weather, hazardous materials, train derailments Carter Ardmore/ Carter County 911Center N/R Formal Carter Co Yes All Cherokee Cherokee County 9-1-1 N/R N/R N/R N/R Choctaw Hugo Police Department N/R N/R N/R N/R Cimarron Cimarron County Sheriff’s Office N/R N/R No Severe weather, fires Cleveland County Sheriff’s Office If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes, extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Cleveland Norman Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes, extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 48 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Moore Emergency Operations Center If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes, extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Noble Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Formal agreements exist between all PSAPs in the 9-1-1 ACOG region Yes, extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Coal Coal County Sheriff’s Department N/R Yes - informal N/R Severe weather, wildfires, hazmat Comanche County E 9-1-1 N/R Lawton PSAP - informal N/R Severe weather, fires Comanche Lawton Police Department N/R N/R N/R N/R Cotton Cotton County Sheriff’s Office N/R N/R N/R N/R Craig Vinita Police Department N/R N/R Yes - call AT&T to transfer N/R Sapulpa Police Department Yes Sand Springs back up Yes Weather Mannford Police Department N/R No No formal plan; rerouted to admin line Tornado, fires, train derailments Creek Bristow Police Department N/R N/R Do Not believe so Weather, wildfires City of Clinton Police Department CAD System logs notes for future reference Yes Yes Severe weather, wildfires Custer Weatherford Police Department CAD System logs notes for future reference Yes Yes Severe weather, wildfires Delaware Delaware County Sheriff’s Office N/R Yes Yes Severe weather, wildfires, hazmat E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 49 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Grove Police Department N/R N/R N/R N/R Dewey Dewey County Sheriff’s Office N/R Yes N/R Severe weather, wildfires, medical emergencies, accidents Ellis Ellis County Sheriff’s Department N/R N/R N/R N/R Garfield Enid Police Department Driving Directions if submitted by home owner. This information can be added by PSAP. No Yes Severe weather, and train derailments Garvin County Sheriff’s Office N/R N/R N/R N/R Garvin Pauls Valley Police Department N/R N/R N/R N/R Grady County Sheriff’s Department N/R Yes Yes Tornado, fires, train derailments Chickasha Police Department N/R N/R Yes Severe weather Grady Tuttle Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Grant Grant County Sheriff’s Office N/R N/R N/R N/R Greer Greer County Sheriff’s Department N/R No No Severe weather, wildfires, ice storms Harmon Hollis Police Department CAD System logs notes for future reference Yes Yes Severe weather, wildfires Harper Harper County Sheriff’s Office N/R Woodward County No Wildfires E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 50 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Haskell Stigler Police Department N/R Yes - LeFlore County Yes - routed to LeFlore Severe weather, wildfires Hughes Holdenville Police Department N/R No No Severe weather, wildfires, accidents Jackson Altus Police Department For County residents there is a computer generated map that explains driving directions from residents of the county to the hospital. Jackson County and city of Altus. Yes Severe weather, large fires hazardous materials spills, serious incidents at the Altus Air Force Base Jefferson Jefferson County Sheriff’s Office N/R Carter County E-911 - Formal No Severe weather, wildfires, hazardous materials and train derailments Johnston Johnston County Sheriff’s Department Detailed Map, health problems if listed Yes Yes Severe weather, wildfires, hazardous materials, water rescue, hunting accidents, bomb threats Kay County Sheriff’s Office N/R N/R N/R N/R Ponca City Police Department N/R Yes - informal Yes Severe weather, refinery explosion, hazardous materials, train derailments Blackwell Police Department N/R N/R N/R N/R Kay Tonkawa Police Department N/R Fire and EMS – informal – Billings, Ponca City, Perry, Blackwell; Law Enforcement – informal – OHP, Kay County, Ponca City, Blackwell, Fort No Severe weather, hazardous spills, oil/gas refinery emergency event E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 51 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Oakland (tribal) Kingfisher Kingfisher County Sheriff Department N/R N/R N/R N/R Kiowa Hobart Police Department No Yes Yes Severe weather, wildfires Latimer Latimer County Sheriff N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 Mapping, medical history Yes informal Poteau 911 Weather and trains Lincoln County Sheriff N/R N/R N/R N/R Lincoln Chandler Police Department 9-1-1 lines transfer to admin lines 9-1-1 lines transfer to admin lines Severe weather, wildfires, hazardous spills, train derailments, major accidents Logan Guthrie Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Love Love County Sheriff Department N/R N/R N/R N/R Major Major County Sheriff’s Office N/R N/R N/R N/R Marshall Marshall County Sheriff’s Office N/R N/R N/R N/R Mayes Mayes Emergency Services Trust Authority Location alerts, history Informal with surrounding counties Re-routed to sheriff's dept Severe weather, hazardous materials, train derailments E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 52 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Pryor Police Department N/R No No Severe weather, hazardous materials, train derailments McClain County Communications Center Latitude and Longitude coordinates No No Fire and highway accidents McClain Newcastle Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments City of Idabel 9-1-1 Communications Center N/R N/R N/R N/R McCurtain Broken Bow Police Department N/R N/R N/R N/R McIntosh Eufaula Police Department N/R N/R N/R N/R Murray Sulphur Police Department N/R N/R N/R N/R Muskogee County Jail N/R N/R N/R N/R Muskogee Muskogee Police Department N/R N/R Not that we know of. Severe weather, hazardous materials, train derailments Noble County Sheriff N/R N/R N/R N/R Noble Perry Police Department All the (examples) are of a concern. Nowata Nowata County Sheriff’s Department N/R N/R N/R N/R Okfuskee Okemah Police Department CAD system logs Notes for future reference Yes - informal Yes Severe weather, wildfires E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 53 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Oklahoma County Sheriff’s Office If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Midwest City Emergency Operations Center If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Del City Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Tinker AFB Fire Department If information is volunteered by the caller, Additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments The Village Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Oklahoma Nichols Hills Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 54 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Edmond Central Communications If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Bethany Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Warr Acres Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments City of Choctaw Police Department If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments EMSA - Secondary If information is volunteered by the caller, additional information can be added to the more info section attached to the caller’s ANI information with the current software Yes Yes - extensive regional network disaster recovery plan is in place Severe weather, hazardous materials, train derailments Oklahoma City Police Department Some premise info in CAD, based on conditions previously encountered by first responders No formal written plans, (verbal) Yes – Manual Severe weather, hazardous materials, earthquakes, terrorism etc. Okmulgee Okmulgee County 9-1-1 Street index, resource book, Notes No Calls routed to Tulsa 911 center Tornadoes, fires, train derailments, Interstate and E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 55 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? turnpike traffic Henryetta Police Department N/R N/R N/R N/R Osage Osage County Sheriff’s Office N/R N/R N/R N/R Ottawa Ottawa County 9-1-1 Yes Yes Pawnee Pawnee County Sheriff’s Office Informal - Cleveland CO Yes Turnpike, rail Payne County Sheriff’s Department Formal with Payne County Sheriff’s Department, rural fire departments Yes Severe weather, wildfires, hazardous materials, train derailments Stillwater Police Department Formal with Payne County Sheriff’s Department, rural fire departments Yes Severe weather, wildfires, hazardous materials, train derailments Cushing Police Department Payne County Sheriff Yes - routed to Stillwater Weather, wild fires, hazmat, oil spills, oil fires, prison escapes Perkins Police Department - Iowa Tribe N/R N/R N/R N/R Payne Yale Police Department Yes N/R N/R N/R Pittsburg Sheriff’s Office N/R N/R No N/R Pittsburg McAlester Police Department N/R N/R No Severe weather, wildfires, hazardous materials, train derailments, Pontotoc Pontotoc County Ada 911 Ok N/R Yes informal Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 56 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Pottawatomie County E9-1-1 N/R Will have January, 2008 Will have January, 2008 Severe weather, wildfires, hazardous materials City of Tecumseh N/R Shawnee - informal No Severe weather Pottawatomie Shawnee Police Department N/R N/R N/R N/R Pushmataha Antlers Police Department Driving Directions and GPS coordinates to county portion of 298 prefix by 5-1-2007 No Unsure Tornados, Wildfires Roger Mills Covered by Elk City PSAP -- -- -- -- Rogers Rogers County Sheriff’s Office N/R N/R Yes N/R Seminole Seminole County 9-1-1 Agency Driving directions, mapping, previous call history Yes - informal Yes Weather, fires, hazmat Sequoyah County 9-1-1 Driving directions No No Severe weather, wildfires, hazardous materials, train derailments Sequoyah Muldrow Police Department N/R N/R N/R N/R Stephens County Communications Center N/R N/R N/R N/R Stephens Duncan City Police Department N/R N/R N/R N/R Texas Guymon Police Department Health information if customer has provided Yes Only in case of PSAP evacuation - calls can be routed to police supervisor cell phones Severe weather, wildfires, hazardous materials, train derailments, tornados, airplane crashes, bomb threats, E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 57 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? missing/exploite d children school shooting, agricultural issues, homicide Tillman Frederick Police Department GPS mapping informal Yes Mid-air collision 2005 Tulsa Public Safety Response Center-City and County Any address can be flagged (Directions, Hazard, Alarm, Premise History, temporary situations or any combination of the flags Not formal Yes Tornadoes, ice storms, air-plane crashes, railway accidents, waterway inci- dents, hazard material spills and explosions, refinery fires, riots, demon- strations, large event venues, phone out-ages, pandemic, man- made disasters, and floods. Skiatook Police Department Where available Yes No Severe weather, wildfires, flooding Collinsville Police Department No Owasso Police Department N/R N/R Owasso Police Department We have ability to attach Notes to call locations but this is rarely done and impractical. I believe we have formal agreements but they require a request from the other agency. We call the AT&T Trouble center and route the calls to a seven digit line within the department, or over to the Fire Dept, or Emergency Operations Center Tornado, Flash Flood, Severe Thunderstorms and power outages, Wildfires Tulsa Broken Arrow Police Department Added comments No Backup site if PSAP is evacuated; Call redirected to Non-emergency number Telecom failure, severe weather, wildfires, hazmat, transportation E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 58 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Bixby Police Department Yes - We have a subject that is allergic to latex, there is Notations in our Dispatch system as well as the 9-1-1 system on his condition and the need to warn emergency responders. N/R There are back up phones in case of failure of the system. The lines are transferred to other agencies when the whole system goes down including back up lines. Severe weather, grass fires, hazardous materials, plane crashes. Sand Springs Police Department No other than visual of a plotted E911 call on a monitor. We are a municipal government and have mutual aid agreements with other agencies, I can Not speak for a county to county agreement. Yes - Sapulpa Police Department and or Tulsa neutral if necessary. Severe weather, wildfires, hazardous materials, train derailments, flooding Jenks Police Department No INCOG Yes - via INCOG Severe weather, wildfires, hazardous materials, law enforcement incidents, oil tank fires and numerous other mutual aid incidents Glenpool Police Department No Yes - formal and informal Yes - re-route to Jenks PD or Bixby PD Severe weather Wagoner Police Department N/R N/R N/R N/R Wagoner Coweta Police Department N/R N/R N/R N/R Washington Bartlesville Police Department N/R No N/R Building has had 5 feet of water in it shortly after opening Washita County Sheriff’s Office N/R N/R N/R N/R Washita Cordell Police Department N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 59 Preparedness and Contingency Planning County Agency What (if any) Additional Information Is Available to 9-1-1 Call Takers? Formal Mutual Assistance Agreements With Its Neighbors? Is There a Contingency Plan and Emergency Transfer Capability in Case of Network Outage? What Major Emergencies are of Concern? Woods Woods County Enhanced 9-1-1 No No No Severe weather, wildfires, hazardous materials, train derailments, and ice storms Woodward County Sheriff’s Office No No Weather, Fires, Hazardous Materials traveling through the area. Woodward Woodward Police Department No No N/R N/R Table 7: Preparedness and Contingency Planning E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 60 7.8 Staffing Levels and Training Policies The following table provides information about agency staffing hours, levels, and new-hire call-taker training. Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Adair Adair County E9-1-1 Yes 8 0 8 hours Yes Alfalfa Cherokee City Police Department Yes 4 0 24 hrs & first responder class Yes Atoka Atoka County Sheriff’s Office Yes N/R N/R On the job No Beaver Beaver County Sheriff’s Department Yes N/R N/R N/R N/R Elk City Police Department Yes 9 2 3 months on job Yes Beckham Sayre Police Department Yes 5 0 2 weeks on job Yes Blaine Blaine County Sheriff’s Department Yes 14 1 (50%) N/R Yes Bryan Durant Police Department N/R 9 4 30 days Yes Caddo County Sheriff’s Office N/R N/R N/R N/R N/R Caddo Anadarko Police Department Yes 4 0 4 - 6 weeks Yes El Reno Police Department Yes N/R N/R N/R N/R Yukon Police Department Yes N/R N/R N/R N/R Canadian Mustang Police Department Yes 5 0 Whatever it takes Yes Carter Ardmore/Carter County 911Center Yes 9 1 60 days Yes Cherokee Cherokee County 9-1-1 Yes 15 5 2 weeks Yes Choctaw Hugo Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 61 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Cimarron Cimarron County Sheriff’s Office Yes 5 0 certified dispatchers school by Oklahoma OLETS training Yes Cleveland County Sheriff’s Office Yes N/R N/R N/R N/R Norman Police Department Yes N/R N/R N/R N/R Moore Emergency Operations Center Yes 13 0 400 hrs Yes Cleveland Noble Police Department Yes N/R N/R N/R N/R Coal Coal County Sheriff’s Department Yes N/R N/R Approx 1 week all duties Yes Comanche County E 9-1-1 Yes 10 4 4 weeks Yes Comanche Lawton Police Department N/R 25 Lawton - 7 federal Fort Sill 0 N/R N/R Cotton Cotton County Sheriff’s Office N/R N/R N/R N/R N/R Craig Vinita Police Department Yes 5 1 2 months Yes Sapulpa Police Department Yes 9 0 4 hrs in service (suggests 16 hrs) Yes Mannford Police Department Yes 3 3 2 - 3 weeks on job Yes Creek Bristow Police Department N/R 5 0 2 weeks Yes City of Clinton Police Department Yes 7 0 N/R Yes Custer Weatherford Police Department Yes 9 0 2 weeks on job, CPR Yes Delaware County Sheriff’s Office Yes 11 2 60 hours Yes Delaware Grove Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 62 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Dewey Dewey County Sheriff’s Office Yes 6 0 Yes Yes Ellis Ellis County Sheriff’s Department Yes N/R N/R basic training for dispatch Yes Garfield Enid Police Department Yes 16 0 6 months Yes Garvin County Sheriff’s Office N/R N/R N/R N/R N/R Garvin Pauls Valley Police Department N/R N/R N/R N/R N/R Grady County Sheriff’s Department Yes 6 2 80 hours Yes Chickasha Police Department Yes 5 1 4 - 6 weeks program 40 hr telecom Yes Grady Tuttle Police Department Yes N/R N/R N/R N/R Grant Grant County Sheriff’s Office N/R N/R N/R N/R Yes Greer Greer County Sheriff’s Department Yes 4 0 Several weeks Yes Harmon Hollis Police Department Yes 4 1 2 Weeks on the job, 1 week OLETS Yes Harper Harper County Sheriff’s Office Yes 4 1 1 week Yes Haskell Stigler Police Department Yes N/R N/R Hands on for a couple weeks - Not Yes Hughes Holdenville Police Department Yes 4 0 40 hours Yes Jackson Altus Police Department Yes 11 0 90 days on job Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 63 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Jefferson Jefferson County Sheriff’s Office Yes 4 1 There is no 9-1-1 training per se. However all dispatchers receive at a minimum of 2 weeks training Yes Johnston Johnston County Sheriff’s Department Yes 6 2 1 week in house training Yes Kay County Sheriff’s Office N/R N/R N/R N/R Ponca City Police Department Yes 11 0 12 weeks Yes Blackwell Police Department N/R N/R N/R N/R Kay Tonkawa Police Department Yes 4 1 Approx. minimum 200 hours to maximum 240 hours Yes Kingfisher Kingfisher County Sheriff Department N/R N/R N/R N/R Kiowa Hobart Police Department Yes 4 3 2 Weeks on the job Yes Latimer Latimer County Sheriff N/R N/R N/R N/R N/R LeFlore Le Flore County E9-1-1 Yes 7 3 2 weeks Yes Lincoln County Sheriff N/R N/R N/R N/R Lincoln Chandler Police Department Yes 4 1 4 to 6 weeks Yes Logan Guthrie Police Department Yes N/R N/R N/R N/R Love Love County Sheriff Department N/R N/R N/R N/R N/R Major Major County Sheriff’s Office N/R N/R N/R N/R N/R Marshall Marshall County Sheriff’s Office N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 64 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Mayes Emergency Services Trust Authority Yes 3 2 30 days Yes Mayes Pryor Police Department Yes 6 0 60 days hands on supervised Yes McClain County Communications Center Yes 8 3 Minimum 6 weeks Yes McClain Newcastle Police Department Yes 6 3 120-240 hours Yes City of Idabel 9-1-1 Communications Center N/R N/R N/R N/R N/R McCurtain Broken Bow Police Department N/R N/R N/R N/R N/R McIntosh Eufaula Police Department N/R N/R N/R N/R N/R Murray Sulphur Police Department N/R N/R N/R N/R N/R Muskogee County Jail N/R N/R N/R N/R N/R Muskogee Muskogee Police Department Yes N/R N/R N/R N/R Noble County Sheriff Yes 1 per shift 0 50-100 hours depending on experience. This is not all 9-1-1 related. Most is for their primary function. Yes Noble Perry Police Department Yes 4 1 Very little, they are told how 9-1-1 works and given examples of how to handle the calls. No E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 65 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Nowata Nowata County Sheriff’s Department N/R N/R N/R N/R N/R Okfuskee Okemah Police Department Yes 4 1 On the job training – approximately 5 shifts Yes Oklahoma County Sheriff’s Office Yes N/R N/R N/R N/R Midwest City Emergency Operations Center Yes N/R N/R N/R N/R Del City Police Department Yes N/R N/R N/R N/R Tinker AFB Fire Department Yes 8 0 480 hours Yes The Village Police Department Yes N/R N/R N/R N/R Nichols Hills Police Department Yes N/R N/R N/R N/R Edmond Central Communications Yes 13 0 None at hire - 40 hours Yes Bethany Police Department Yes N/R N/R N/R N/R Warr Acres Police Department Yes N/R N/R N/R N/R City of Choctaw Police Department Yes N/R N/R N/R N/R EMSA - Secondary Yes N/R N/R N/R N/R Oklahoma Oklahoma City Police Department Yes 76 primary; 15 fire 30 4 weeks plus 4 months OJT Yes Okmulgee County 9-1-1 Yes 8 0 No exp - 160 hrs + NAED cert within 90 days; With 1 yr exp, 90 hrs + NAED cert within 90 days Yes Okmulgee Henryetta Police Department N/R N/R N/R N/R N/R E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 66 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Osage Osage County Sheriff’s Office N/R N/R N/R N/R N/R Ottawa Ottawa County 9-1-1 Yes 7 0 Yes Yes Pawnee Pawnee County Sheriff’s Office Yes 5 2 2 weeks Yes Payne County Sheriff’s Department N/R N/R N/R One month of classroom/communicati on center before starting a four month fielding training program Yes Stillwater Police Department Yes N/R N/R One month of classroom/communicati on center before starting a four month fielding training program Yes Cushing Police Department Yes 5 1 6 - 8 weeks Yes Perkins Police Department - Iowa Tribe N/R N/R N/R N/R N/R Payne Yale Police Department Yes 3 2 One month of classroom/communicati on center before starting a four month fielding training program Yes Pittsburg Sheriff’s Office N/R N/R N/R N/R N/R Pittsburg McAlester Police Department Yes 8 0 50 hrs Yes Pontotoc Pontotoc County Ada 911 Ok Yes 11 6 Minimum 6 weeks in house EMD,OLETS, APCO Telecom. Certifications within 1st Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 67 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? year Pottawatomie County E9-1-1 will be 9 3 Unknown - will be (at least 80 hrs) Yes Pottawatomie County E9-1-1 Yes 4 1 3 days Yes Pottawatomie Shawnee Police Department N/R N/R N/R N/R N/R Pushmataha Antlers Police Department Yes 4 1 New dispatchers work with current dispatchers until deemed ready to work alone. Yes Roger Mills Covered by Elk City PSAP -- -- -- -- -- Rogers Rogers County Sheriff’s Office Yes N/R N/R N/R N/R Seminole Seminole County 9-1-1 Agency Yes 6 5 8 weeks Yes Sequoyah County 9-1-1 Yes 3 3 2 weeks OJT Yes Sequoyah Muldrow Police Department N/R N/R N/R N/R N/R Stephens County Communications Center N/R N/R N/R N/R N/R Stephens Duncan City Police Department N/R N/R N/R N/R N/R Texas Guymon Police Department Yes 9 0 8 hrs plus call during 6 wks training Yes Tillman Frederick Police Department Yes 5 0 At least 2 weeks OJT unless deficiencies; then Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 68 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? a longer period of time Tulsa Public Safety Response Center- City and County Yes 100+ N/R 6-8 weeks in a training academy, another 6-8 weeks on the dispatch floor (OJT) with a trainer for the initial call-taking position. Each position requires additional training time. Yes Skiatook Police Department Yes 4 3 6 - 8 weeks in house Yes Collinsville Police Department N/R N/R N/R N/R N/R Owasso Police Department Yes 9 1 8 weeks Yes Broken Arrow Police Department Yes 17 0 4 months Yes Bixby Police Department N/R 8 0 Minimum of eight weeks of training in dispatch and 911 operations Yes Sand Springs Police Department Yes 8 0 6 weeks with senior dispatcher before on their own Yes Jenks Police Department Yes 4 2 Depends on experience. We hire experienced new employees Yes Tulsa Glenpool Police Department Yes 7 1 1 month Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 69 Staffing Levels and Training Policies County Agency Staffed 24 Hours and 7 Days per Week? Number of Full-Time Staff Number of Part-Time Staff Amount of New Hire Call-Taker Training Is New Hire Call- Taker Training Mandatory? Coweta Police Department N/R N/R N/R N/R N/R Wagoner Wagoner Police Department Yes 5 0 2 weeks OJT Yes Washington Bartlesville Police Department Yes 12 0 6 to 8 weeks depending on speed the skills are picked up Yes Washita County Sheriff’s Office N/R N/R N/R N/R N/R Washita Cordell Police Department N/R N/R N/R N/R N/R Woods Woods County Enhanced 9-1-1 Yes 5 3 5 weeks Yes Woodward County Sheriff’s Office Yes N/R N/R N/R N/R Woodward Woodward Police Department Yes N/R N/R 6 - 8 weeks Yes Table 8: Staffing Levels and Training Policies E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 70 8. E9-1-1 WIRELESS DEPLOYMENT STATUS 8.1 Oklahoma Wireless E9-1-1 Level of Service The tables in this section present an accounting of the service levels provided by each answering point for wireless 9-1-1 calls as of April 2007. The following wireless 9-1-1 service level definitions were used in this assessment. Wireless Phase 0: The delivery of wireless 9-1-1 calls with no location information to a predefined 10 digit number, often an administrative or non-emergency telephone line. Wireless Phase .5: The delivery of wireless 9-1-1 calls with carrier name and cell address. Wireless Phase I: The delivery of a wireless 9-1-1 call with callback number and identification of the cell-sector from which the call originated. Call routing is determined by cell-sector. Wireless Phase II: The delivery of a wireless 9-1-1 call with Phase I requirements plus location of the caller within 50 to 300 meters in most cases. The table below provides information about wireless 9-1-1 service for all counties in the State of Oklahoma. Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Adair Adair County E9-1-1 Stilwell -- Yes Yes Entire county of Adair Primary Alfalfa Cherokee City Police Department Cherokee Yes No No Entire county of Alfalfa Primary Atoka Atoka County Sheriff’s Office Atoka Yes No No Entire county of Atoka Primary Beaver Beaver County Sheriff’s Department Beaver Yes No No Entire county of Beaver Primary Elk City Police Department Elk City -- Yes Yes Roger Mills County & Beckham County Primary Beckham Sayre Police Department Sayre -- Yes Yes Roger Mills County & Beckham County Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 71 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Blaine County Sheriff’s Department Watonga Yes No No Entire county of Blaine except for the city of Geary Primary Blaine Geary Police Department Geary Entire city of Geary Primary Bryan Durant Police Department Durant Yes No No Entire county of Bryan Primary Caddo County Sheriff’s Office Anadarko Yes No No Entire county of Caddo except for the cities of Carnegie and Anadarko Primary Caddo Anadarko Police Department Anadarko Yes No No Entire city of Anadarko Primary El Reno Police Department El Reno -- Yes Yes Entire county of Canadian except for the cities of Mustang Union City, and Yukon Primary Yukon Police Department Yukon -- Yes Yes Entire city of Yukon and the city of Piedmont Primary Canadian Mustang Police Department Mustang -- Yes Yes Entire city of Mustang Primary Ardmore/Carter County 911Center Ardmore Yes Testing Testing Entire county of Carter except for the city of Healdton Primary Carter Healdton Police Department Healdton N/R N/R N/R Entire city of Healdton Primary Cherokee Cherokee County 9-1-1 Tahlequah -- Yes No Entire county of Cherokee Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 72 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Choctaw Hugo Police Department Hugo Yes No No Entire county of Choctaw Primary Cimarron Cimarron County Sheriff’s Office Boise City Yes No No Entire county of Cimarron Primary Cleveland County Sheriff’s Office Norman -- Yes Yes Entire county of Cleveland except for cities of Norman, Moore, Noble and Oklahoma City Norman Police Department Norman -- Yes Yes Entire city of Norman Primary Moore Emergency Operations Center Moore -- Yes Yes Entire city of Moore Primary Cleveland Noble Police Department Noble -- Yes Yes Entire city of Noble Primary Coal Coal County Sheriff’s Department Coalgate Yes No No Entire county of Coal Primary Comanche County E 9-1-1 Lawton Yes No No Entire county of Comanche except for the city of Lawton Primary Comanche Lawton Police Department Lawton Yes No No Entire city of Lawton Primary Cotton Cotton County Sheriff’s Office Walters Yes No No Entire county of Cotton Primary Craig Vinita Police Department Vinita -- Yes No Entire county of Craig Primary Creek Sapulpa Police Department Sapulpa -- Yes No Entire county of Creek except for the cities of Bristow and Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 73 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Mannford Mannford Police Department Mannford -- Yes No City of Mannford Primary Bristow Police Department Bristow -- Yes No Entire city of Bristow Primary Clinton Police Department Clinton -- Yes Yes Custer County Primary Custer Weatherford Police Department Weatherford -- Yes Yes Custer County Primary Delaware County Sheriff’s Office Jay -- Yes Yes Lower half of Delaware County Primary Delaware Grove Police Department Jay -- Yes Yes Northern half of Delaware County Primary Dewey Dewey County Sheriff’s Office Grove Yes No No Entire county of Dewey Primary Ellis Ellis County Sheriff’s Department Taloga Yes No No Entire county of Ellis Primary Garfield Enid Police Department Arnett Yes No No Entire county of Garfield Primary Garvin County Sheriff’s Office Enid Yes No No Entire county of Garvin except for the city of Pauls Valley Primary Garvin Pauls Valley Police Department Pauls Valley Yes No No Entire city of Pauls Valley Primary Grady County Sheriff’s Department Chickasha -- Yes Yes Entire county except for the city of Chickasha and Tuttle Primary Chickasha Police Department Chickasha -- Yes Yes Entire city of Chickasha Primary Grady Tuttle Police Department Tuttle -- Yes Yes Entire city of Tuttle Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 74 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Grant Grant County Sheriff’s Office (will be covered by Woods County) Medford Yes No No Entire county of Grant Primary Greer Greer County Sheriff’s Department Mangum Yes No No Entire county of Greer Primary Harmon Hollis Police Department Hollis Yes Yes Entire county of Harmon Primary Harper Harper County Sheriff’s Office Buffalo Yes No No Entire county of Harper Primary Haskell Stigler Police Department Stigler Yes No No Entire County of Haskell Primary Hughes Holdenville Police Department Holdenville Yes No No Entire county of Hughes Primary Jackson Altus Police Department Altus Yes No No Entire county of Jackson Primary Jefferson Jefferson County Sheriff’s Office Waurika Yes No No Entire county of Jefferson Primary Johnston Johnston County Sheriff’s Department Tishomingo -- Yes Yes Entire county of Johnston Primary Kay County Sheriff’s Office Newkirk Yes No No Entire county of Kay except for the cities of Blackwell, Braman, Ponca City, Tonkawa Primary Ponca City Police Department Ponca City -- Yes No Entire city of Ponca City Primary Blackwell Police Department Blackwell Yes No No Cities of Blackwell and Braman Primary Kay Tonkawa Police Department Tonkawa Yes No No City of Tonkawa Primary Kingfisher Kingfisher County Sheriff Department Kingfisher Yes No No Entire county of Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 75 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Kingfisher except for the city of Hennessey Hennessey Police Department Hennessey N/R N/R N/R Entire city of Hennessey Primary Kiowa Hobart Police Department Hobart -- Yes Yes Entire county of Kiowa Primary Latimer Latimer County Sheriff Wilburton Yes No No Entire county of Latimer Primary Le Flore County E9-1-1 Poteau -- Yes No Entire county of Le Flore except for the city of Pocola and Poteau Primary Pocola Police Department Pocola City of Pocola Secondary LeFlore Poteau Police Department Poteau City of Poteau Primary Lincoln County Sheriff Chandler Yes No No County of Lincoln except for city of Chandler Primary Lincoln Chandler Police Department Chandler -- No No City of Chandler Primary Logan Guthrie Police Department Guthrie Yes Yes Entire county of Logan Primary Love Love County Sheriff Department Marietta Yes No No Entire county of Love Primary Major Major County Sheriff’s Office Fairview Yes No No Entire county of Major Primary Marshall Marshall County Sheriff’s Office Madill Yes No No Entire county of Marshall Primary Mayes Mayes Emergency Services Trust Authority Pryor -- Yes Yes Entire county of Mayes Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 76 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Pryor Police Department Pryor -- Yes Yes Primary McClain County Communications Center Purcell -- Yes Yes Entire county except for city of Newcastle Primary McClain Newcastle Police Department Newcastle -- Yes Yes Entire city of Newcastle Primary County Yes No No Entire county of McCurtain except for the city of Broken Bow Primary City of Idabel 9-1-1 Communications Center Idabel -- No No City of Broken Bow Primary McCurtain Broken Bow Police Department Eufaula Yes No No Primary McIntosh Eufaula Police Department Eufaul -- No No Entire county of McIntosh Primary Sulphur Police Department Sulphur Yes No No 2/3 of the Eastern side of Murray Primary Murray Davis Police Department Davis N/R N/R N/R Western 1/3 of Murray Primary Muskogee County Jail Muskogee -- No No County of Muskogee except for city of Muskogee Primary Muskogee Muskogee Police Department Muskogee Yes No No Entire city of Muskogee Primary Noble County Sheriff Perry Yes No No Entire county of Noble except for the city of Perry Primary Noble Perry Police Department Perry -- No No City of Perry Primary Nowata Nowata County Sheriff’s Department Nowata Yes No No Entire county of Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 77 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Nowata Okfuskee Okemah Police Department Okemah Yes No No Entire county of Okfuskee Primary Oklahoma County Sheriff’s Office Oklahoma City -- Yes Yes Entire county of Oklahoma except for the cities of Bethany, Choctaw, Del City, Edmond, Midwest City, Nichols Hills, Oklahoma City, The Village, Warr Acres, and Tinker AFB Primary Midwest City Emergency Operations Center Midwest City -- Yes Yes Entire city of Midwest Primary Del City Police Department Del City -- Yes Yes Entire city of Del City Primary Tinker AFB Fire Department Tinker AFB -- Yes Yes Entire Base Primary The Village Police Department The Village -- Yes Yes Entire city of The Village Primary Nichols Hills Police Department Nichols Hills -- Yes Yes Entire city of Nichols Hills Primary Edmond Central Communications Edmond -- Yes Yes Entire city of Edmond and Arcadia Primary Bethany Police Department Bethany -- Yes Yes Entire city of Bethany and Woodlawn Park Primary Oklahoma Warr Acres Police Department Warr Acres -- Yes Yes Entire city of Warr Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 78 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Acres City of Choctaw Police Department Choctaw -- Yes Yes Entire city of Choctaw Primary EMSA – Secondary -- Yes Yes Primary Oklahoma City Police Department Oklahoma City -- Yes No Entire city of Oklahoma City Primary Okmulgee County 9-1-1 Okmulgee -- Yes Yes Entire county of Okmulgee except for PSAP boundary of Henryetta Primary Okmulgee Henryetta Police Department Henryetta -- No No Entire city of Henryetta Primary Osage Osage County Sheriff’s Office Pawhuska Yes No No Entire county of Osage Primary Ottawa Ottawa County 9-1-1 Miami -- Yes Yes Entire county of Ottawa Primary Pawnee County Sheriff’s Office Pawnee -- Yes No Western portion of county from Hwy 99 Primary Pawnee Cleveland Police Department Cleveland N/R N/R N/R Everything east of Hwy 99 in Pawnee County including all of Cleveland Primary Payne Payne County Sheriff’s Department Stillwater -- Yes Yes Entire county of Payne except for the cities of Cushing, Yale, Perkins, and Stillwater Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 79 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Stillwater Police Department Stillwater -- Yes Yes Entire city of Stillwater Primary Cushing Police Department Cushing -- Yes No Entire city of Cushing Primary Perkins Police Department - Iowa Tribe Perkins -- Yes No Entire city of Perkins Primary Yale Police Department Yale -- Yes Yes Entire city of Yale Primary Pittsburg Sheriff’s Office McAlester Yes No No All of Pittsburg county except for the city of McAlester Primary Pittsburg McAlester Police Department McAlester -- Yes No City of McAlester Primary Pontotoc Pontotoc County Ada 911 Ok Ada -- Yes Yes Entire county of Pontotoc Primary Pottawatomie County E9-1-1 Shawnee Yes No No Primary Pottawatomie County E9-1-1 Tecumseh -- No No City of Tecumseh and surrounding area Primary Pottawatomie Shawnee Police Department Shawnee -- No No Entire county of Pottawatomie except for the city of Tecumseh Primary Pushmataha Antlers Police Department (County) Antlers Yes No No Entire county of Pushmataha Primary Roger Mills Covered by Elk City PSAP -- Yes Yes Rogers Rogers County Sheriff’s Office Claremore -- Yes Yes Entire county of Rogers Primary Seminole Seminole County 9-1-1 Agency Seminole -- Yes Yes All of Seminole County Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 80 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Sequoyah County 9-1-1 Sallisaw Yes No No Entire county of Sequoyah except for cities of Muldrow and Roland Primary Sequoyah Muldrow Police Department Muldrow -- No No Entire cities of Muldrow and Roland Primary Stephens County Communications Center Duncan Yes No No Entire county of Stephens except for the cities of Comanche, Marlow and Duncan Primary Stephens Duncan City Police Department Duncan -- No No City of Duncan Primary Texas Guymon Police Department Guymon Yes No No Entire county of Texas Primary Tillman Frederick Police Department Frederick Yes No No Entire county of Tillman Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 81 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Tulsa Public Safety Response Center-City and County Tulsa -- Yes No Entire county except for Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Skiatook and Tulsa areas; Tulsa City, Unincorporated Tulsa County; Catoosa Exchange, Catoosa City, and the Town of Sperry Primary Skiatook Police Department Skiatook -- Yes No Entire city of Skiatook, and a small portion of Osage County Primary Collinsville Police Department Collinsville -- No No City of Collinsville Primary Owasso Police Department Owasso -- Yes No City of Owasso Primary Broken Arrow Police Department Broken Arrow -- Yes No City of Broken Arrow and portion of Wagoner County Primary Bixby Police Department Bixby -- Yes No City of Bixby Primary Tulsa Sand Springs Police Department Sand Springs -- 0.5 No City of Sand Springs Primary E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 82 Oklahoma Wireless E9-1-1 Level of Service County Agency Location Phase 0 Phase I Phase II Boundaries Primary/ Secondary Jenks Police Department Jenks -- Yes No City of Jenks Primary Glenpool Police Department Glenpool -- Yes No Entire city of Glenpool. Primary Wagoner Wagoner Police Department (County) Wagoner Yes No No Wagoner County Primary Washington Bartlesville Police Department Bartlesville Yes No No Entire county of Washington Primary Washita Washita County Sheriff’s Office Cordell Yes No No Entire county of Washita Primary Woods Woods County Enhanced 9-1-1 Alva -- Yes Yes All of Woods County Primary Woodward Woodward County Sheriff’s Office Woodward -- Yes No County of Woodward Primary Table 9: Oklahoma Wireless E9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 83 8.2 Oklahoma Wireless E9-1-1 Level of Service Map The following graphic illustrates Oklahoma wireless 9-1-1 service by location. Figure 4: Oklahoma Wireless E9-1-1 Service by Location E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 84 8.3 Percentage of Oklahoma Population Covered by Each Level of Wireless 9-1-1 Service The following graphic represents the portions of Oklahoma’s population covered by each level of wireless 9-1-1 service. Percentage of Population Covered by Each Level of Wireless 9-1-1 Service Phase I Population, 813,917, 23% Phase II Population, 1,502,742, 42% Phase 0 Population, 1,231,225, 35% Figure 5: Percentage of Population Covered by Each Level of Wireless 9-1-1 Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 85 9. E9-1-1 VOICE OVER INTERNET PROTOCOL(VOIP) DEPLOYMENT STATUS 9.1 Oklahoma VoIP E9-1-1 Level of Service The tables in this section present an accounting of the service levels provided by each answering point for VoIP 9-1-1 calls as of April 2007. The following wireless 9-1-1 service level definitions were used in this assessment Basic V9-1-1: when a VoIP call comes in, it goes right to the 24x7 telephone line and not the 9-1-1 trunk line. Voice Only V9-1-1: when a VoIP call comes in, it goes to the 9-1-1 trunk line but the Call Back Number (CBN) and the address does not appear on the PSAP's screen so the caller must communicate that information. Enhanced V9-1-1: the VoIP call comes into the PSAP on the 9-1-1 trunk line and the Call Back Number and the address appears on the PSAP's screen. VoIP E9-1-1 Level of Service County Agency VoIP 9-1-1 Status Adair Adair County E9-1-1 Basic V9-1-1 Alfalfa Cherokee City Police Department Basic V9-1-1 Atoka Atoka County Sheriffs Office Basic V9-1-1 Beaver Beaver County Sheriffs Department Basic V9-1-1 Elk City Police Department Enhanced V9-1-1Beckham Sayre Police Department Enhanced V9-1-1 Blaine County Sheriffs Department Basic V9-1-1 Blaine Geary Police Department Basic V9-1-1 Bryan Durant Police Department Basic V9-1-1 Caddo County Sheriffs Office Basic V9-1-1 Carnegie Police Department Basic V9-1-1 Caddo Anadarko Police Department Basic V9-1-1 El Reno Police Department Voice Only V9-1-1 Mustang Police Department Voice Only V9-1-1 Canadian Yukon Police Department Voice Only V9-1-1 Healdton Police Department Voice Only V9-1-1 Carter Ardmore Police Department Voice Only V9-1-1 Cherokee Cherokee County 9-1-1 Basic V9-1-1 Choctaw Hugo Police Department Basic V9-1-1 Cimarron Cimarron County Sheriffs Office Basic V9-1-1 Cleveland County Sheriffs Office Voice Only V9-1-1 Moore Emergency Operations Center Voice Only V9-1-1 Noble Police Department Voice Only V9-1-1 Cleveland Norman Police Department Voice Only V9-1-1 Coal Coal County Sheriffs Department Basic V9-1-1 Lawton Police Department Basic V9-1-1 Comanche Comanche County E 9-1-1 Basic V9-1-1 Cotton Cotton County Sheriffs Office Basic V9-1-1 Craig Vinita Police Department Basic V9-1-1 Sapulpa Police Department Voice Only V9-1-1 Bristow Police Department Voice Only V9-1-1 Creek Mannford Police Department Voice Only V9-1-1 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 86 VoIP E9-1-1 Level of Service County Agency VoIP 9-1-1 Status Clinton Enhanced V9-1-1 Custer Weatherford Enhance V9-1 Delaware County Sheriffs Office Basic V9-1-1 Delaware Grove Police Department Basic V9-1-1 Dewey Dewey County Sheriffs Office Basic V9-1-1 Ellis Ellis County Sheriffs Department Basic V9-1-1 Garfield Enid Police Department Basic V9-1-1 Garvin County Sheriffs Office Basic V9-1-1 Garvin Pauls Valley Police Department Basic V9-1-1 Chickasha Police Department Enhanced V9-1-1 Grady County Sheriffs Department Enhanced V9-1-1 Grady Tuttle Police Department Voice Only V9-1-1 Grant Grant County Sheriffs Office Basic V9-1-1 Greer Greer County Sheriffs Department Basic V9-1-1 Harmon Hollis Police Department Enhanced V9-1-1 Laverne Police Department Basic V9-1-1 Harper Harper County Sheriffs Office Basic V9-1-1 Haskell Stigler Police Department Basic V9-1-1 Hughes Holdenville Police Department Basic V9-1-1 Jackson Altus Police Department Basic V9-1-1 Jefferson Jefferson County Sheriffs Office Basic V9-1-1 Johnston Johnston County Sheriffs Department Enhanced V9-1-1 Kay County Sheriffs Office Basic V9-1-1 Ponca City Police Department Voice Only V9-1-1 Tonkawa Police Department Voice Only V9-1-1 Kay Blackwell Police Department Voice Only V9-1-1 Hennessey Police Department Basic V9-1-1 Kingfisher Kingfisher County Sheriff Department Basic V9-1-1 Kiowa Hobart Police Department Enhanced V9-1-1 Latimer Latimer County Sheriff Basic V9-1-1 Le Flore County E9-1-1 Basic V9-1-1 Pocola Police Department Basic V9-1-1 LeFlore Poteau Police Department Basic V9-1-1 Lincoln County Sheriff Basic V9-1-1 Lincoln Chandler Police Department Basic V9-1-1 Logan Guthrie Police Department Voice Only V9-1-1 Love Love County Sheriff Department Basic V9-1-1 Major Major County Sheriffs Office Basic V9-1-1 Marshall Marshall County Sheriffs Office Basic V9-1-1 Mayes Mayes Emergency Services Trust Authority Basic V9-1-1 McClain County Communications Center Enhanced V9-1-1 McClain Newcastle Police Department Voice Only V9-1-1 Broken Bow Police Department Basic V9-1-1 McCurtain City of Idabel 9-1-1 Communications Center Basic V9-1-1 McIntosh Eufaula Police Department Basic V9-1-1 Murray Sulphur Police Department Basic V9-1-1 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 87 VoIP E9-1-1 Level of Service County Agency VoIP 9-1-1 Status Davis Police Department Basic V9-1-1 Muskogee Police Department Basic V9-1-1 Muskogee Muskogee County Jail Basic V9-1-1 Noble County Sheriff Basic V9-1-1 Noble Perry Police Department Basic V9-1-1 Nowata Nowata County Sheriffs Department Basic V9-1-1 Okfuskee Okemah Police Department Basic V9-1-1 Bethany Police Department Voice Only V9-1-1 City of Choctaw Police Department Voice Only V9-1-1 Edmond Central Communications Voice Only V9-1-1 Midwest City Emergency Operations Center Voice Only V9-1-1 Nichols Hills Police Department Voice Only V9-1-1 Oklahoma City Police Department Voice Only V9-1-1 Oklahoma County Sheriffs Office Enhanced V9-1-1 The Village Police Department Voice Only V9-1-1 Warr Acres Police Department Voice Only V9-1-1 Del City Police Department Voice Only V9-1-1 Oklahoma Tinker AFB Fire Department Voice Only V9-1-1 Henryetta Police Department Basic V9-1-1 Okmulgee Okmulgee County 9-1-1 Voice Only V9-1-1 Osage Osage County Sheriffs Office Voice Only V9-1-1 Ottawa Ottawa County 9-1-1 Basic V9-1-1 Pawnee County Sheriffs Office Basic V9-1-1 Pawnee Cleveland Police Department Basic V9-1-1 Cushing Police Department Basic V9-1-1 Perkins Police Department - Iowa Tribe Basic V9-1-1 Stillwater Police Department Basic V9-1-1 Payne County Sheriffs Department Basic V9-1-1 Payne Yale Police Department Basic V9-1-1 Pittsburg Sheriffs Office Basic V9-1-1 Pittsburg McAlester Police Department Basic V9-1-1 Pontotoc Pontotoc Co Ada 911 Ok Basic V9-1-1 Pottawatomie County E9-1-1 Emergency Telephone Authority Basic V9-1-1 Pottawatomie Shawnee Police Department Basic V9-1-1 Pushmataha Antlers Police Department Basic V9-1-1 Roger Mills Covered by Elk City Enhanced V9-1-1 Claremore Police Department Voice Only V9-1-1 Inola Police Department Basic V9-1-1 Rogers Rogers County Sheriffs Office Voice Only V9-1-1 Seminole Seminole County 9-1-1 Agency Basic V9-1-1 Muldrow Police Department Basic V9-1-1 Sequoyah Sequoyah County 9-1-1 Basic V9-1-1 Comanche Fire and Police Basic V9-1-1 Stephens County Sheriff Basic V9-1-1 Marlow Police Department Basic V9-1-1 Stephens Stephens County Communications Center Basic V9-1-1 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 88 VoIP E9-1-1 Level of Service County Agency VoIP 9-1-1 Status Texas Guymon Police Department Basic V9-1-1 Tillman Frederick Police Department Basic V9-1-1 Broken Arrow Police Department Basic V9-1-1 Bixby Police Department Voice Only V9-1-1 Collinsville Police Department Voice Only V9-1-1 Glenpool Police Department Basic V9-1-1 Jenks Police Department Voice Only V9-1-1 Owasso Police Department Voice Only V9-1-1 Sand Springs Police Department Voice Only V9-1-1 Skiatook Police Department Voice Only V9-1-1 Tulsa Public Safety Response Center-City Voice Only V9-1-1 Tulsa Tulsa Public Safety Response Center-County Voice Only V9-1-1 Wagoner Police Department Basic V9-1-1 Wagoner Coweta Police Department Basic V9-1-1 Washington Bartlesville Police Department Voice Only V9-1-1 Cordell Police Department Basic V9-1-1 Washita Washita County Sheriffs Office Basic V9-1-1 Woods Alva Police Department Basic V9-1-1 Woodward County Sheriffs Office Basic V9-1-1 Woodward Woodward Police Department Basic V9-1-1 Table 10: Oklahoma V9-1-1 Level of Service E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 89 9.2 Oklahoma VoIP E9-1-1 Level of Service Map The following graphic illustrates Oklahoma VoIP 9-1-1 service by location. Figure 6 : Oklahoma VoIP E9-1-1 Service by Location E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 90 10. TELECOMMUNICATIONS SYSTEMS PROVIDERS This section of the assessment provides an inventory of where wireline, wireless, and VoIP service providers are providing services in Oklahoma. The information in this section is a compilation from PSAP and telephone company survey questions. Areas where each company is providing service is included, as well as information about each company’s current 9-1-1 services in Oklahoma. 10.1 Wireline Service Providers In the context of this report, the acronym TSP is used in the tables to identify wireline telecommunications service providers. Source data for these tables came from telephone company surveys and from the Oklahoma Corporation Commission. 10.1.1 Wireline Service Providers Responding to the Survey The following table lists the wireline service providers that responded to the Oklahoma Statewide Nine-One-One Advisory Board’s request for survey information. Wireline Service Provider Survey Response AT&T Yes Atlas Telephone Company No Beggs Telephone Company, Inc. Yes BTC Broadband Yes Canadian Valley Telephone Company No Carnegie Telephone Company Yes Central Oklahoma Telephone Company Yes Century Telephone No Cherokee Telephone Company Yes Chickasaw Telephone Company Yes Chouteau Telephone Company No Cimarron Telephone Company Yes Connections Yes Craw-Kan Telephone Cooperative, Inc. Yes Cross Telephone Company No Dobson Telephone Company No Epic Touch Company No Grand Telephone Company, Inc. Yes Hinton Telephone Company, Inc. No Intelleque Communications Yes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 91 Wireline Service Provider Survey Response KanOkla Telephone Association, Inc. Yes McLoud Telephone Company No Medicine Park Telephone Company, Inc. No Mid America Telephone Company (TDS Telecom) Yes Oklahoma Communication Systems, Inc. (TDS Telecom) Yes Oklahoma Telephone & Telegraph, Inc. Yes Oklahoma Western Telephone Company Yes Ozark Telephone Company No Panhandle Telephone Cooperative, Inc. Yes Pine Telephone Company, Inc. No Pinnacle Communications Yes Pioneer Telephone Cooperative, Inc. Yes Pottawatomie Telephone Company No Salina-Spavinaw Telephone Company, Inc. Yes Santa Rosa Telephone Cooperative, Inc. No Seneca Telephone Company No Shidler Telephone Company No South Central Telephone Association, Inc. Yes Southwest Oklahoma Telephone Company No TDS Yes Terral Telephone Company No Totah Telephone Company, Inc. Yes Valliant Telephone Company No Windstream No Wyandotte Telephone Company (TDS Telecom) Yes Table 11: Wireline Service Providers E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 92 10.1.2 Wireline Telecommunication Service Providers (TSP) by County The following table lists Telecommunication Service Providers by county. County Wireline Service Providers Serving County Adair Windstream, AT&T Alfalfa South Central Tel, Pioneer, AT&T, Kanokla Atoka AT&T, Windstream Beaver Panhandle Beckham Pioneer, AT&T, Dobson Blaine Pioneer, AT&T Bryan Cherokee, AT&T Caddo Carnegie, AT&T, Pioneer, Hinton Tel Co, OK Comm Sys/TDS Canadian AT&T, OK Comm Sys/TDS, Pioneer Carter AT&T, Windstream, Chickasaw Cherokee AT&T Choctaw AT&T Cimarron Panhandle Cleveland AT&T, Windstream, Pottawatomie Telephone Company Coal AT&T, Windstream Comanche AT&T, Comanche Cotton AT&T, Santa Rosa, Pioneer Craig Atlas, AT&T Creek AT&T, OK Comm Sys/TDS, Pioneer, Windstream, Cimarron Custer AT&T, Windstream, Pioneer Delaware Continental of ARK, AT&T, Grand, Salina-Spavinaw, United Dewey Dobson, Pioneer Ellis Pioneer Garfield AT&T, Pioneer Garvin Windstream, Mid America /TDS, Chickasaw, AT&T Grady AT&T, Pioneer, OK Comm Sys/TDS, Pioneer Grant Pioneer, Kansas-OK, AT&T Greer AT&T Harmon Pioneer, Southwest OK E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 93 County Wireline Service Providers Serving County Harper Pioneer, Panhandle Haskell Cross, AT&T Hughes Cherokee, OK Tel, Pottawatomie, Windstream Jackson AT&T, Southwest OK, Santa Rosa Jefferson AT&T, Terral Johnston TDS Telecom, Windstream, AT&T Kay AT&T, Kanokla, Windstream, Pioneer Kingfisher AT&T, Pioneer Kiowa AT&T, Windstream Latimer OK Western Tel, AT&T Le Flore Okla Allied, AT&T, Windstream, Lavaca, Pinnacle, OK Western Lincoln AT&T, Central OK, Windstream Logan AT&T, Pioneer Love AT&T McClain AT&T, Windstream, Pioneer, Chickasaw McCurtain Pine, AT&T, Valliant, Windstream McIntosh AT&T, Okla Tel & Tele, Santa Rosa, Windstream, Major Pioneer, AT&T, Marshall AT&T Mayes OK Comm Sys/TDS, Chouteau, Grand, Salina-Spavinaw Murray AT&T, Chickasaw Muskogee AT&T, Windstream, Cross, Okla Tel & Tele Noble AT&T Nowata AT&T, Totah Okfuskee Central OK, AT&T, Windstream Oklahoma AT&T, OK Comm Sys/TDS Okmulgee Beggs, AT&T, Windstream Osage Windstream, Totah, Shidler, Cimarron Ottawa AT&T, Continental, Wyandotte/TDS Pawnee Cimarron, AT&T Payne AT&T, Cimarron Pittsburg AT&T, Windstream, Cherokee, Okla Tel & Tele, Cross, Canadian E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 94 County Wireline Service Providers Serving County Valley Pontotoc AT&T, Mid America /TDS Pottawatomie Windstream, AT&T, Pioneer, Pottawatomie, McLoud Pushmataha AT&T, OK Western Roger Mills AT&T, Dobson, Windstream Rogers AT&T, OK Comm Sys/TDS, Totah Seminole Pottawatomie, AT&T Sequoyah AT&T, Cross, OK Allied Stephens AT&T, Windstream, Pioneer Texas Panhandle Tillman Pioneer, Windstream Tulsa Bixby, Windstream, AT&T, Cimarron Wagoner Windstream, AT&T Washington AT&T, Totah, Windstream Washita AT&T, Windstream, Hinton, Woods AT&T, Pioneer, Kanokla Woodward Pioneer, AT&T Table 12: Telecommunication Service Providers by County 10.1.3 County by Wireline Telecommunication Service Providers (TSP) The following table lists counties by Wireline Telecommunication Service Providers (TSP). TSP Serving County County Allied LeFlore AT&T Adair, Alfalfa, Atoka, Beckham, Blaine, Bryan, Caddo, Canadian, Carter, Cherokee, Choctaw, Cleveland, Coal, Comanche, Cotton, Craig, Creek, Custer, Delaware, Garfield, Garvin, Grady, Grant, Greer, Haskell, Hughes, Jackson, Jefferson, Johnston, Kay, Kingfisher, Kiowa, Latimer, Le Flore, Lincoln, Logan, Love, McClain, McCurtain, McIntosh, Major, Marshall, Mayes, Murray, Muskogee, Noble, Nowata, Okfuskee, Oklahoma, Okmulgee, Osage, Ottawa, Pawnee, Payne, Pittsburg, Pontotoc, Pottawatomie, Pushmatah, Roger Mills, Rogers, Seminole, Sequoyah, Stephens, Tulsa, Wagoner, Washington, Washita, Woods, Woodward Atlas Craig Beggs Telephone Okmulgee Bixby Tulsa E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 95 TSP Serving County County Canadian Valley Pittsburg Carnegie Caddo Central OK Lincoln, Okfuskee Cherokee Bryan, Hughes, Pittsburg Chickasaw Carter, Garvin, McClain, Murray Chouteau Mayes Cimarron Creek, Osage, Pawnee, Payne, Tulsa Continental Delaware, Ottawa Cross Haskell, Muskogee, Pittsburg, Sequoyah Dobson Beckham, Dewey, Roger Mills Grand Delaware, Mayes Hinton Caddo, Washita Kanokla Alfalfa, Kay, Woods Kansas-OK Grant Lavaca LeFlore McLoud Pottawatomie Medicine Park Tele Comanche Mid America/TDS Garvin, Pontotoc OK Allied LeFlore, Sequoyah OK Comm Sys/ TDS Comanche, Caddo, Canadian, Creek, Grady, Oklahoma, Pittsburg, Rogers, OK Tel & Telegraph Hughes, McIntosh, Pittsburg, Muskogee OK Western Latimer, LeFlore, Pushmatah, Panhandle Beaver, Cimarron, Harper, Texas Pine McCurtain Pinnacle Comm. LeFlore Pioneer Alfalfa, Beckham, Blaine, Caddo, Canadian, Comanche, Cotton, Creek, Custer, Dewey, Ellis, Garfield, Grady, Grant, Harmon, Harper, Jefferson, Kay, Kingfisher, Logan, Major, McClain, Pottawatomie, Stephens, Tillman, Washita, Woods, Woodward Pottawatomie Cleveland, Hughes, Pottawatomie, Seminole Salina-Spavinaw Delaware, Mayes Santa Rosa Cotton, Jackson, McIntosh Shidler Osage E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 96 TSP Serving County County South Central Alfalfa SW Oklahoma Jackson, Harmon, TDS Telecom Johnson Terral Jefferson Totah Nowata, Osage, Rogers, Washington United Telephone Co Delaware Valliant McCurtain Windstream Adair, Atoka, Carter, Cleveland, Coal, Comanche, Creek, Custer, Garvin, Harper, Hughes, Jefferson, Johnson, Kay, Kiowa, LeFlore, Lincoln, McClain, McCurtain, McIntosh, Muskogee, Okfuskee, Okmulgee, Osage, Pittsburg, Pottawatomie, Roger Mills, Stephens, Tillman, Tulsa, Wagoner, Washington, Washita Wyandotte/TDS Ottawa Table 13: County by Telecommunication Service Provider E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 97 10.1.4 Selective Router Locations in Oklahoma The following table lists Selective Routers by location and wireline service provider. Location Service Provider Broken Arrow Windstream Lawton AT&T Muskogee AT&T Oklahoma City AT&T Tulsa AT&T Table 14: Selective Router Locations 10.1.5 Wireline Service Provider PSAP Connectivity and ALI System Updates The following table provides information about PSAP network connectivity and ALI system updates. Acronyms used within the table include Selective Routing or Router (SR), Service Order Interface (SOI), Plain Old Telephone Service (POTS). Wireline Service Provider PSAP Connectivity and ALI System Updates Wireline Service Provider How does the service provider connect to PSAP? What types of trunks are used? What do SRs connect to? How are subscriber updates submitted to ALI system? AT&T Direct Trunks and SR network CAMA, SS7 -- Electronically Beggs Telephone Company, Inc. Direct Trunks from Beggs to Tulsa SS7 AT&T E911 Secure website BTC Reseller Handled by AT&T or Windstream Handled by AT&T or Windstream Handled by AT&T or Windstream Handled by AT&T or Windstream BTC Broadband SR MF and SS7 From Bixby Telephone’s Lucent 5E to SR to Bixby PSAP via Special Circuits Daily updates by our OSS software E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 98 Wireline Service Provider PSAP Connectivity and ALI System Updates Wireline Service Provider How does the service provider connect to PSAP? What types of trunks are used? What do SRs connect to? How are subscriber updates submitted to ALI system? Carnegie Telephone Company No connections to a PSAP at the current time. N/A N/A N/A Central Oklahoma Telephone Company Okfuskee County – via trunks to the AT&T Tulsa 911 tandem. Lincoln County – via call forwarding to a POTS number in the sheriff’s office Okfuskee County – SS7; Lincoln County – N/A N/A Update files are loaded via an AT&T website. Cherokee Telephone Company Direct trunk MF -- Electronic Submission Chickasaw Telephone Company SR- (AT&T Tandem in Oklahoma City) CAMA (AT&T Tandem in Oklahoma City) The update file is submitted manually through dial-up using a modem Cimarron Telephone Company Direct trunk MF -- Electronic transmit Connections Lincoln County – via call forwarding to a POTS number in the local PD office. Lincoln County – NA N/A Update files are loaded via an AT&T website. Craw-Kan Telephone Cooperative, Inc. Direct Trunk SS7 -- Will work with the county for their preferred method Dobson Telephone SS7 trunks to University Center for Custer (not in service) SS7 AT&T SOI E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 99 Wireline Service Provider PSAP Connectivity and ALI System Updates Wireline Service Provider How does the service provider connect to PSAP? What types of trunks are used? What do SRs connect to? How are subscriber updates submitted to ALI system? Grand Telephone Company, Inc. Customers are set up through Switch translations with options on each directory numbers to determine which PSAP is called when 9-1-1 is dialed SS7 We do not use SRs to route 9-1-1 calls. The DMS-10 switches software is used to determine routing of 9-1-1 calls. PROCOMM Plus software is used to download updated customer information to AT&T. Intelleque Communications Direct Trunk SS7 AT&T SOI KanOkla Telephone Association, Inc. Direct Trunk SS7 N/A Procomm-Modem Mid America Telephone Company (TDS Telecom) One set of trunks for ACOG and OKC; one set of trunks for Pottawatomie SS7 to University for ACOG and OKC; SS7 to Shawnee for Pottawatomie AT&T SOI Oklahoma Communication Systems, Inc. (TDS Telecom) Connect to PSAP via 2 direct trunks SS7 -- SOI to AT&T database Oklahoma Telephone & Telegraph, Inc. Hughes County has 2 E911 trunks. (2 trunks for Dustin.) Pittsburg County is currently installing 4 E911 trunks. (2 trunks for Scipio and 2 trunks for Indianola.) All the E911 trunks for OT&T go to AT&T’s (old SBC) locations and they route them to the appropriate SS7 -- OT&T dials up to the AT&T Remote Access Server and transmits updates for subscriber information E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 100 Wireline Service Provider PSAP Connectivity and ALI System Updates Wireline Service Provider How does the service provider connect to PSAP? What types of trunks are used? What do SRs connect to? How are subscriber updates submitted to ALI system? SR Oklahoma Western Telephone SR fixing to be Direct Trunk SS7 Muskogee ProComm File to SBC Panhandle Telephone Cooperative, Inc. We provide service via 5 directly connected trunks to the PSAP. All trunks are MF signaling There is no selective router in our network. The ALI database is owned by Texas County and located at the Guymon PD. Updates are submitted electronically Pine Telephone Company, Inc. McCurtain County don’t have E911. All of Pine Telephone area 911 calls are forwarded to the Police Dept or the Sheriff’s Office -- -- -- Pinnacle Communications Direct Trunks CAMA -- Online Pioneer Telephone Cooperative, Inc. Customer dials 9-1-1. Call routed from Pioneer Access tandem to SR (2 SS7 trunks). Data link from SR- 9-1-1 tandem to PSAP. SS7 EXCEPT TILLMAN COUNTY MF PIONEER TELEPHONE ACCESS TANDEMS SOI Salina-Spavinaw Telephone Company, Inc. Direct Trunk SS7 N/A Daily Electronic Updates E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 101 Wireline Service Provider PSAP Connectivity and ALI System Updates Wireline Service Provider How does the service provider connect to PSAP? What types of trunks are used? What do SRs connect to? How are subscriber updates submitted to ALI system? Shidler Telephone Company Direct Trunk SS7 N/A Shidler Telephone Company downloads to AT&T 911 System through ProComm Plus South Central Telephone Association, Inc. No PSAP available for Alfalfa county at this time, however we connect to Kansas PSAPs via MF signaling on T1 trunks. No PSAP available for Alfalfa county at this time, however we connect to Kansas PSAPs via MF signaling on T1 trunks. -- Via dial-up connection in Kansas, 9-1-1 not available for Alfalfa county at this time. TDS Connect to PSAP via 2 direct trunks SS7 -- SOI to AT&T database Totah Telephone Company, Inc. Direct Trunk SS7 -- Transmit electronically Wyandotte Telephone Company (TDS Telecom) Connect to PSAP via 2 direct trunks SS7 -- SOI to AT&T database Table 15: Wireline Service Provider PSAP Connectivity and ALI System Updates E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 102 10.2 Wireless Service Providers In the context of this report, the acronym WSP is used in the following tables to identify wireless telecommunications service providers. Source data for this section is from a survey of Oklahoma wireless service providers. 10.2.1 Wireless Service Provider Responding to the Survey The following table lists the wireless service providers that responded to the Oklahoma Statewide Nine-One-One Advisory Board’s request for survey information. Table 16: Wireless Service Provider Responding to the Survey Wireless Service Provider Survey Response Alltel Communications, Inc. No AT&T (Cingular Wireless) Yes Cellular Network Partnership dba Pioneer Cellular No Cricket Communications Yes Cross Telephone Company/Cross Wireless No Dobson Wireless Yes Epic Touch Company No Panhandle Telecommunication Systems, Inc. Yes Pine Telephone Company, Inc. dba Pine Cellular No Sprint/Nextel Yes T-Mobile USA, Inc. Yes United States Cellular No Verizon Wireless Yes OnStar/General Motors Corp. Yes TracFone Wireless, Inc. No E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 103 10.2.2 Inventory of Wireless Service Provider E9-1-1 Services in Oklahoma The following table provides information about the counties where wireless service providers are licensed and have network coverage, as well as the associated levels of 9-1-1 service provided in Oklahoma. County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Adair AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless AT&T, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation AT&T AT&T Alfalfa T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Atoka T-Mobile, Cricket, Verizon Wireless T-Mobile T-Mobile -- -- Beaver Panhandle Tel Panhandle Tel Panhandle Tel -- -- Beckham Alltel, AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular Alltel, AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular -- Alltel, AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular Alltel, AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular Blaine T-Mobile, Cricket -- -- -- -- Bryan AT&T, T-Mobile, Verizon Wireless AT&T, T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless AT&T E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 104 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Caddo T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Canadian AT&T, T-Mobile, Cricket, Sprint Nextel AT&T, T-Mobile, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel Carter T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- Cherokee AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel T-Mobile, AT&T, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation T-Mobile (Pending), Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation Choctaw T-Mobile, Verizon Wireless -- -- -- -- Cimarron T-Mobile, Panhandle Tel, Verizon Wireless Panhandle Tel Panhandle Tel -- -- Cleveland AT&T, T-Mobile, Cricket, Sprint Nextel AT&T, T-Mobile, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel Coal T-Mobile, Cricket, Verizon Wireless -- -- -- -- Comanche T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- Cotton T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 105 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Craig T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless -- -- Creek T-Mobile, Cricket, Verizon Wireless T-Mobile, Cricket, Verizon Wireless T-Mobile, Cricket, Verizon Wireless -- -- Custer AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Pioneer, Sprint Nextel, US Cellular -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel Delaware AT&T, T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless Dobson Cellular Systems and American Cellular Corporation T-Mobile, AT&T, Verizon Wireless (Pending) T-Mobile, Verizon Wireless (Pending) Dewey T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Ellis T-Mobile, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 106 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Garfield T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Garvin T-Mobile, Cricket T-Mobile T-Mobile -- -- Grady T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel -- T-Mobile, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation Grant T-Mobile, Cricket, Verizon Wireless -- -- -- -- Greer T-Mobile -- -- -- -- Harmon T-Mobile, Alltel, Pioneer Alltel, Pioneer -- Alltel, Pioneer Alltel, Pioneer Harper T-Mobile, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Haskell T-Mobile, Verizon Wireless -- -- -- -- Hughes T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Jackson T-Mobile -- -- -- -- Jefferson T-Mobile, Cricket, Verizon Wireless -- -- -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 107 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Johnston AT&T, T-Mobile, Cricket, Verizon Wireless AT&T -- AT&T AT&T Kay T-Mobile, Cricket T-Mobile T-Mobile -- -- Kingfisher T-Mobile, Cricket T-Mobile T-Mobile -- -- Kiowa Alltel, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel Alltel, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel -- Alltel, Dobson Cellular Systems and American Cellular Corporation. Sprint Nextel Alltel, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel Latimer T-Mobile, Verizon Wireless -- -- -- -- Le Flore AT&T, T-Mobile, Verizon Wireless -- -- AT&T AT&T Lincoln T-Mobile, Cricket T-Mobile T-Mobile -- -- Logan AT&T, T-Mobile, Cricket, Sprint Nextel AT&T, T-Mobile, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel Love T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- Major T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Marshall T-Mobile, Cricket, Verizon Wireless Verizon Wireless Verizon Wireless -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 108 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Mayes AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel AT&T, T-Mobile, Verizon Wireless, Sprint Nextel Verizon Wireless T-Mobile, AT&T, Sprint Nextel T-Mobile, AT&T, Sprint Nextel McClain AT&T, T-Mobile, Cricket, Sprint Nextel AT&T, T-Mobile, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, AT&T, Sprint Nextel McCurtain T-Mobile, Verizon Wireless -- -- -- -- McIntosh T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Murray T-Mobile, Cricket, Verizon Wireless T-Mobile T-Mobile -- -- Muskogee T-Mobile T-Mobile T-Mobile -- -- Noble AT&T, T-Mobile, Cricket AT&T, T-Mobile T-Mobile AT&T -- Nowata T-Mobile, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Okfuskee T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Oklahoma AT&T, T-Mobile, Cricket, Sprint Nextel AT&T, T-Mobile, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 109 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Okmulgee AT&T, T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless -- T-Mobile, AT&T, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless -- Osage T-Mobile, Cricket, Verizon Wireless T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless -- -- Ottawa AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless, Sprint Nextel AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless T-Mobile, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless Pawnee T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- Payne AT&T, T-Mobile, Cricket AT&T, T-Mobile T-Mobile AT&T, Sprint Nextel AT&T, Sprint Nextel Pittsburg T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Pontotoc AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel AT&T, T-Mobile, Verizon Wireless, Sprint Nextel -- T-Mobile, AT&T, Sprint Nextel T-Mobile, Sprint Nextel Pottawatomie T-Mobile, Cricket T-Mobile T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 110 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Pushmataha T-Mobile, Verizon Wireless -- -- -- -- Roger Mills AT&T, T-Mobile, Dobson Cellular Systems and American Cellular Corporation AT&T, Dobson Cellular Systems and American Cellular Corporation -- AT&T, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Rogers AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel Cricket, Verizon Wireless T-Mobile, AT&T, Sprint Nextel T-Mobile, AT&T, Sprint Nextel Seminole T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel T-Mobile, Dobson Cellular Systems and American Cellular Corporation, Sprint Nextel T-Mobile, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Sprint Nextel, Dobson Cellular Systems and American Cellular Corporation Sequoyah T-Mobile, Verizon Wireless T-Mobile T-Mobile -- -- Stephens T-Mobile, Cricket, Verizon Wireless T-Mobile, Verizon Wireless T-Mobile, Verizon Wireless -- -- Texas Panhandle Tel Panhandle Tel Panhandle Tel -- -- Tillman T-Mobile, Verizon Wireless -- -- -- -- Tulsa AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel AT&T, T-Mobile, Cricket, Verizon Wireless, Sprint Nextel Cricket T-Mobile, AT&T, Cricket, Sprint Nextel, Verizon Wireless -- Wagoner AT&T, T-Mobile, Cricket, Verizon Wireless AT&T, T-Mobile, Cricket, Verizon Wireless -- T-Mobile, AT&T, Cricket, Verizon Wireless (Pending) -- E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 111 County In which Oklahoma counties is the wireless service provider currently licensed to operate? In which Oklahoma counties does the wireless service provider have network coverage? In which Oklahoma counties does the wireless service provider currently have "Phase 0" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase I" service? In which Oklahoma counties is the wireless service provider currently delivering "Phase II" service? Washington T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Washita T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation T-Mobile, Dobson Cellular Systems and American Cellular Corporation -- -- Woods T-Mobile, Cricket, Dobson Cellular Systems and American Cellular Corporation, Verizon Wireless Dobson Cellular Systems and American Cellular Corporation -- Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Woodward T-Mobile, Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation Dobson Cellular Systems and American Cellular Corporation -- -- Table 17: Oklahoma E9-1-1 Wireless Survey E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 112 11. OKLAHOMA CENSUS DATA A necessary component in understanding the current level of E9-1-1 service in Oklahoma is to understand the population and demographics of the state’s 77 counties. In addition to indicating population density, the following census data serves as a basis for estimating wireline and wireless telephone subscriber statistics where this data is not available. Source: Population Division, U.S. Census Bureau; Release Date: March 16, 2006. County Resident total population Households Median household income Total number of firms Land area in square miles Population per square mile OKLAHOMA 3,547,884 1,342,293 $35,634 291,610 68,667 51.67 Adair 21,988 7,471 $27,313 1,372 575.67 38.20 Alfalfa 5,725 2,199 $31,562 522 866.65 6.61 Atoka 14,456 4,964 $26,638 1,064 978.29 14.78 Beaver 5,379 2,245 $38,021 595 1814.36 2.96 Beckham 18,880 7,356 $31,561 2,016 901.83 20.94 Blaine 12,859 4,159 $29,394 975 928.43 13.85 Bryan 37,815 14,422 $28,618 2,986 908.8 41.61 Caddo 30,229 10,957 $28,972 2,091 1278.33 23.65 Canadian 98,701 31,484 $50,062 8,043 899.71 109.70 Carter 47,125 17,992 $30,750 4,327 823.79 57.21 Cherokee 44,671 16,175 $28,019 2,946 751.04 59.48 Choctaw 15,297 6,220 $24,406 1,223 773.93 19.77 Cimarron 2,833 1,257 $27,311 322 1835.04 1.54 Cleveland 224,898 79,186 $45,799 18,711 536.11 419.50 Coal 5,743 2,373 $24,474 408 518.22 11.08 Comanche 112,429 39,808 $34,645 6,038 1069.35 105.14 Cotton 6,589 2,614 $29,156 445 636.64 10.35 Craig 15,078 5,620 $32,520 1,381 761.03 19.81 Creek 68,708 25,289 $35,288 5,379 955.53 71.91 Custer 25,208 10,136 $30,422 2,451 986.51 25.55 Delaware 39,146 14,838 $29,686 2,818 740.65 52.85 Dewey 4,568 1,962 $31,531 580 1000.13 4.57 Ellis 3,963 1,769 $31,014 437 1229.14 3.22 Garfield 56,958 23,175 $34,356 5,323 1058.39 53.82 Garvin 27,228 10,865 $30,645 2,785 807.49 33.72 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 113 County Resident total population Households Median household income Total number of firms Land area in square miles Population per square mile Grady 49,369 17,341 $36,753 3,379 1100.96 44.84 Grant 4,779 2,089 $31,342 487 1000.56 4.78 Greer 5,901 2,237 $25,246 349 639.36 9.23 Harmon 3,030 1,266 $23,489 231 537.82 5.63 Harper 3,313 1,509 $39,407 440 1039 3.19 Haskell 12,183 4,624 $27,571 1,126 577.03 21.11 Hughes 13,835 5,319 $24,543 1,037 806.73 17.15 Jackson 26,518 10,590 $34,352 1,814 802.68 33.04 Jefferson 6,461 2,716 $24,214 556 758.75 8.52 Johnston 10,259 4,057 $27,290 730 644.5 15.92 Kay 46,480 19,157 $33,032 3,722 918.7 50.59 Kingfisher 14,302 5,247 $40,923 1,712 903 15.84 Kiowa 9,848 4,208 $27,454 809 1014.56 9.71 Latimer 10,635 3,951 $28,418 692 722.17 14.73 Le Flore 49,528 17,861 $28,508 3,608 1585.82 31.23 Lincoln 32,311 12,178 $32,928 2,553 957.74 33.74 Logan 36,894 12,389 $40,962 2,774 744.45 49.56 Love 9,126 3,442 $34,265 661 515.38 17.71 McClain 30,096 10,331 $39,886 3,137 569.67 52.83 McCurtain 33,992 13,216 $25,105 2,566 1852.26 18.35 McIntosh 19,965 8,085 $26,740 1,592 620.01 32.20 Major 7,364 3,046 $35,013 915 956.76 7.70 Marshall 14,461 5,371 $28,354 1,191 371.11 38.97 Mayes 39,471 14,823 $32,124 3,008 656.14 60.16 Murray 12,880 5,003 $31,111 1,003 418.25 30.79 Muskogee 70,607 26,458 $30,598 5,317 813.85 86.76 Noble 11,211 4,504 $34,805 908 731.9 15.32 Nowata 10,864 4,147 $31,160 846 564.95 19.23 Okfuskee 11,434 4,270 $25,152 894 624.76 18.30 Oklahoma 684,543 266,834 $37,341 62,369 709.09 965.38 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 114 County Resident total population Households Median household income Total number of firms Land area in square miles Population per square mile Okmulgee 39,732 15,300 $29,039 2,695 696.97 57.01 Osage 45,416 16,617 $36,506 2,834 2250.8 20.18 Ottawa 32,866 12,984 $28,410 2,571 471.32 69.73 Pawnee 16,860 6,383 $32,948 1,318 569.44 29.61 Payne 69,151 26,680 $30,898 5,630 686.34 100.75 Pittsburg 44,641 17,157 $31,177 3,159 1305.94 34.18 Pontotoc 35,346 13,978 $28,423 3,282 719.64 49.12 Pottawatomie 68,272 24,540 $33,668 4,957 787.7 86.67 Pushmataha 11,693 4,739 $24,023 1,148 1397.31 8.37 Roger Mills 3,311 1,428 $33,329 368 1141.87 2.90 Rogers 80,757 25,724 $47,821 5,876 674.95 119.65 Seminole 24,770 9,575 $26,516 1,886 632.51 39.16 Sequoyah 40,868 14,761 $29,243 3,009 673.82 60.65 Stephens 42,946 17,463 $33,648 3,987 874.04 49.14 Texas 20,112 7,153 $33,654 1,547 2037.16 9.87 Tillman 8,513 3,594 $25,796 646 871.97 9.76 Tulsa 572,059 226,892 $39,331 54,732 570.3 1003.08 Wagoner 64,183 21,010 $43,203 4,688 562.91 114.02 Washington 49,149 20,179 $37,643 3,913 416.82 117.91 Washita 11,471 4,506 $31,427 959 1003.35 11.43 Woods 8,546 3,684 $31,156 896 1286.57 6.64 Woodward 19,088 7,141 $35,943 1,951 1242.3 15.37 Table 18: Oklahoma County Census Data E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 115 11.1 Levels of Population Density The following map displays the three levels of population density: over 200,000; between 200,000 and 50,000; and under 50,000. Figure 7: Oklahoma Population Range by County E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 116 12. ESTIMATED OKLAHOMA WIRELINE AND WIRELESS SUBSCRIBER STATISTICS Ideally, calculating the amount of potential E9-1-1 surcharge revenues for counties where such surcharges are not currently collected would start with the number of wireline customers receiving service and wireless subscribers with a billing address in the county. However, due to the competitive nature of customer subscriber data, Oklahoma census data has been used as a basis to calculate the approximate number of wireline and wireless subscribers by county for this report. The estimated subscriber statistics are based on a ratio of the total state population to the total number of Oklahoma wireline access lines and wireless subscribers as submitted for FCC reporting. When applied to county populations, the ratio was adjusted to develop a conservative estimate and account for the fact that government, education, and non-profit subscribers do not remit the E9-1-1 surcharge. Applying these ratios to the Oklahoma county population data provides the estimated adjusted wireline and wireless subscriber statistics arrayed in the following table. Jurisdiction Population Factor Wireline Subscribers Factor Wireless Subscribers Total Oklahoma Subscribers 3,547,884 1.9339 1,834,571 1.5319 2,316,000 Adair County 21,988 2.0000 10,994 1.6000 13,743 Alfalfa County 5,725 2.0000 2,863 1.6000 3,578 Atoka County 14,456 2.0000 7,228 1.6000 9,035 Beaver County 5,379 2.0000 2,690 1.6000 3,362 Beckham County 18,880 2.0000 9,440 1.6000 11,800 Blaine County 12,859 2.0000 6,430 1.6000 8,037 Bryan County 37,815 2.0000 18,908 1.6000 23,634 Caddo County 30,229 2.0000 15,115 1.6000 18,893 Canadian County 98,701 2.0000 49,351 1.6000 61,688 Carter County 47,125 2.0000 23,563 1.6000 29,453 Cherokee County 44,671 2.0000 22,336 1.6000 27,919 Choctaw County 15,297 2.0000 7,649 1.6000 9,561 Cimarron County 2,833 2.0000 1,417 1.6000 1,771 Cleveland County 224,898 2.0000 112,449 1.6000 140,561 Coal County 5,743 2.0000 2,872 1.6000 3,589 Comanche County 112,429 2.0000 56,215 1.6000 70,268 Cotton County 6,589 2.0000 3,295 1.6000 4,118 Craig County 15,078 2.0000 7,539 1.6000 9,424 Creek County 68,708 2.0000 34,354 1.6000 42,943 Custer County 25,208 2.0000 12,604 1.6000 15,755 Delaware County 39,146 2.0000 19,573 1.6000 24,466 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 117 Jurisdiction Population Factor Wireline Subscribers Factor Wireless Subscribers Dewey County 4,568 2.0000 2,284 1.6000 2,855 Ellis County 3,963 2.0000 1,982 1.6000 2,477 Garfield County 56,958 2.0000 28,479 1.6000 35,599 Garvin County 27,228 2.0000 13,614 1.6000 17,018 Grady County 49,369 2.0000 24,685 1.6000 30,856 Grant County 4,779 2.0000 2,390 1.6000 2,987 Greer County 5,901 2.0000 2,951 1.6000 3,688 Harmon County 3,030 2.0000 1,515 1.6000 1,894 Harper County 3,313 2.0000 1,657 1.6000 2,071 Haskell County 12,183 2.0000 6,092 1.6000 7,614 Hughes County 13,835 2.0000 6,918 1.6000 8,647 Jackson County 26,518 2.0000 13,259 1.6000 16,574 Jefferson County 6,461 2.0000 3,231 1.6000 4,038 Johnston County 10,259 2.0000 5,130 1.6000 6,412 Kay County 46,480 2.0000 23,240 1.6000 29,050 Kingfisher County 14,302 2.0000 7,151 1.6000 8,939 Kiowa County 9,848 2.0000 4,924 1.6000 6,155 Latimer County 10,635 2.0000 5,318 1.6000 6,647 Le Flore County 49,528 2.0000 24,764 1.6000 30,955 Lincoln County 32,311 2.0000 16,156 1.6000 20,194 Logan County 36,894 2.0000 18,447 1.6000 23,059 Love County 9,126 2.0000 4,563 1.6000 5,704 McClain County 30,096 2.0000 15,048 1.6000 18,810 McCurtain County 33,992 2.0000 16,996 1.6000 21,245 McIntosh County 19,965 2.0000 9,983 1.6000 12,478 Major County 7,364 2.0000 3,682 1.6000 4,603 Marshall County 14,461 2.0000 7,231 1.6000 9,038 Mayes County 39,471 2.0000 19,736 1.6000 24,669 Murray County 12,880 2.0000 6,440 1.6000 8,050 Muskogee County 70,607 2.0000 35,304 1.6000 44,129 Noble County 11,211 2.0000 5,606 1.6000 7,007 E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 118 Jurisdiction Population Factor Wireline Subscribers Factor Wireless Subscribers Nowata County 10,864 2.0000 5,432 1.6000 6,790 Okfuskee County 11,434 2.0000 5,717 1.6000 7,146 Oklahoma County 684,543 2.0000 342,272 1.6000 427,839 Okmulgee County 39,732 2.0000 19,866 1.6000 24,833 Osage County 45,416 2.0000 22,708 1.6000 28,385 Ottawa County 32,866 2.0000 16,433 1.6000 20,541 Pawnee County 16,860 2.0000 8,430 1.6000 10,538 Payne County 69,151 2.0000 34,576 1.6000 43,219 Pittsburg County 44,641 2.0000 22,321 1.6000 27,901 Pontotoc County 35,346 2.0000 17,673 1.6000 22,091 Pottawatomie County 68,272 2.0000 34,136 1.6000 42,670 Pushmataha County 11,693 2.0000 5,847 1.6000 7,308 Roger Mills County 3,311 2.0000 1,656 1.6000 2,069 Rogers County 80,757 2.0000 40,379 1.6000 50,473 Seminole County 24,770 2.0000 12,385 1.6000 15,481 Sequoyah County 40,868 2.0000 20,434 1.6000 25,543 Stephens County 42,946 2.0000 21,473 1.6000 26,841 Texas County 20,112 2.0000 10,056 1.6000 12,570 Tillman County 8,513 2.0000 4,257 1.6000 5,321 Tulsa County 572,059 2.0000 286,030 1.6000 357,537 Wagoner County 64,183 2.0000 32,092 1.6000 40,114 Washington County 49,149 2.0000 24,575 1.6000 30,718 Washita County 11,471 2.0000 5,736 1.6000 7,169 Woods County 8,546 2.0000 4,273 1.6000 5,341 Woodward County 19,088 2.0000 9,544 1.6000 11,930 Table 19: Estimated Oklahoma Wireline and Wireless Subscriber Statistics E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 119 12.1 Oklahoma Wireline and Cell Phone Subscriber Trends Source – FCC report “Local Telephone Competition: Status as of June 30, 2006” Wireline Competition Bureau Statistical Reports Internet site: www.fcc.gov/wcb/stats. Figure 8: Oklahoma Wireline and Cell Phone Subscriber Trends E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 120 13. SURVEY OF OKLAHOMA COUNTY COMMISSIONERS REGARDING E9-1-1 A survey was conducted with Oklahoma’s county commissioners in order to understand their opinions and assess their familiarity with the E9-1-1 system. County commissioners are instrumental in enacting local funding for E9-1-1 service and determining the ongoing budgets for providing E9-1-1 services. As the elected officials closest to the citizens, county commissioners are well positioned to understand and express constituents’ views of E9-1-1. The following information is based upon feedback provided by 54 of the state’s 231 county commissioners who responded to the survey. 13.1 County Commissioners’ Experience with E9-1-1 1. How would you rate your understanding of your county’s current E9-1-1 emergency communication capabilities? a. I have a good understanding of the current E9-1-1 system capabilities 55.56% b. I have some understanding of the current E9-1-1 system capabilities 33.33% c. I have little understanding of the current E9-1-1 system capabilities but would like to learn 11.11% 2. As a county commissioner, have you been involved in any E9-1-1 issues on behalf of your county, such as creating policies, assessing quality, responding to citizen inquiries or complaints, or enacting funding? a. I have been involved in creating E9-1-1 policies 30.99% b. I have been involved in assessing E9-1-1 quality 19.72% c. I have been involved in responding to citizen inquiries or complaints regarding E9-1-1 service 16.90% d. I have been involved in enacting E9-1-1 funding 21.13% e. I have not yet been involved in E9-1-1 issues 11.27% 3. On behalf of citizens in your county, are you generally satisfied with the level of E9-1-1 service currently provided? a. I am largely satisfied with the current level of E9-1-1 service in my county 41.51% b. I believe we could provide a better level of E9-1-1 service in my county 41.51% c. I am not at all satisfied with the current level of E9-1-1 service in my county 13.21% d. I do not have an opinion regarding the current level of E9-1-1 service in my county 3.77% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 121 4. How important do you consider it for citizens in your county to have the ability to make a 9-1-1 emergency call from any phone (wireline and cell phones) and have it routed to the nearest public safety answering point (PSAP) with the caller’s name, telephone number, and location/address? a. Having the best E9-1-1 service in my county is one of my top priorities 64.15% b. Having the best E9-1-1 service in my county is important 28.30% c. Having the best E9-1-1 service in my county is a benefit among many other priorities 7.55% d. Having the best E9-1-1 service in my county is not a high priority 0.00% 5. How familiar are you with state legislation for funding E9-1-1 service and county responsibilities for enacting E9-1-1 funding? a. I am very familiar with the respective roles of the state, counties, and cities in funding E9-1-1 service in Oklahoma 40.00% b. I am not very familiar with the respective roles of the state, counties, and cities in funding E9-1-1 service in Oklahoma 52.00% c. I was not aware that there is or could be a local role in funding E9-1-1 service 8.00% 13.1.1 Assessment Overall, Oklahoma’s County Commissioners believe E9-1-1 is an important and valuable service for their communities. Depending on their personal backgrounds and whether they have been personally involved in local E9-1-1 issues, commissioners may or may not have a thorough understanding of the E9-1-1 system. This suggests that there is a need for communication and education for commissioners regarding the level of E9-1-1 service available in their counties, as well as broader E9-1-1 issues and challenges for the State of Oklahoma. This requirement is most important for newly elected commissioners who have not previously been involved in E9-1-1 issues in an official capacity. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 122 13.2 County Commissioners’ Understanding of How Their County’s E9-1-1 Service Works 1. Does your county currently have Enhanced 9-1-1 (E9-1-1) service where a wireline caller’s name, telephone number, and address are automatically displayed when an emergency call taker answers their call? a. Yes, my entire county is E9-1-1 compliant 45.28% b. Parts of my county are E9-1-1 compliant 18.87% c. My county is not currently E9-1-1 compliant 32.08% d. I do not know whether my county is currently E9-1-1 compliant 3.77% 2. In the event of an emergency where the primary public safety answering point is incapacitated or calls overflow, can E9-1-1 calls be quickly routed to another location? a. Yes, my county can re-route E9-1-1 calls in the event of an emergency 46.15% b. No, my county cannot re-route E9-1-1 calls in the event of an emergency 23.08% c. I do not know whether my county can re-route E9-1-1 calls in the event of an emergency 30.77% 3. Are wireless 9-1-1 calls in your county automatically routed to the nearest public safety answering point with the caller’s name, telephone number, and location? a. Yes, wireless 9-1-1 calls in my county are automatically routed to the nearest public safety answering point with the caller’s name, telephone number, and exact location 40.00% b. Wireless calls in my county are routed to a public safety answering point with the caller’s telephone number and an approximate location 22.00% c. Wireless 9-1-1 calls in my county are routed to another party (such as the state highway patrol) 10.00% d. I do not know where wireless 9-1-1 calls in my county are routed 28.00% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 123 4. Do public safety answering points in your county have the equipment, service, and training to handle emergency calls from deaf or hearing impaired citizens (TDD/TDY)? a. Yes, public safety answering points in my county have TDD/TTY equipment, service, and training 41.51% b. No, public safety answering points in my county do not have TDD/TTY equipment, service, and training 22.64% c. I do not know whether public safety answering points in my county have TDD/TTY equipment, service, and training 35.85% 5. Are public safety answering points in your county staffed 24 hours a day and 7 days a week? a. Yes, public safety answering point s in my county are staffed 24 hours a day and 7 days a week 92.45% b. No, public safety answering points in my county are not staffed 24 hours a day and 7 days a week 1.89% c. I do not know whether public safety answering points in my county are staffed 24 hours a day and 7 days a week 5.66% 6. Do all residences and business in your county have official addresses used in providing emergency 9-1-1 services? a. Yes, the entire county is addressed 57.69% b. Some of the county is addressed but portions are not addressed 21.15% c. No, the county is largely not officially addressed 21.15% d. I do not know whether all residences and business in the county have official addresses 0.00% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 124 7. Are all residences and business in your county easily located on official maps by emergency responders? a. Yes, the county is completely mapped and public safety answering points have automated map (geographic information) systems for dispatching responders to the right location 48.08% b. The county is completely mapped and public safety answering points have paper maps for dispatching responders to the location 13.46% c. Some of the county is officially mapped but portions are not mapped 9.62% d. No, the county is not officially mapped 21.15% e. I do not know whether the county is entirely mapped 7.69% 8. Given the mobile nature of modern life and communications, E9-1-1 service should work the same way throughout the State of Oklahoma so that citizens have the same high level of service as they travel through any county. a. Agree strongly 36.00% b. Agree 64.00% c. No opinion 0.00% d. Disagree 0.00% e. Disagree strongly 0.00% 13.2.1 Assessment Commissioners are aware if their counties are or are not addressed, as this issue has broader applicability than just E9-1-1. Many responses indicate that commissioners do not know the specifics of how wireless E9-1-1 calls are handled in their counties. This issue is addressed by recommendations in this report calling for the comprehensive implementation of phase II wireless E9-1-1, as well as additional education of commissioners and the public at large regarding E9-1-1. The two most serious issues raised by responses to these particular questions are: 1) commissioners’ lack of awareness regarding the PSAPs’ potential inability to reroute E9-1-1 calls in the event of a major emergency and 2) a lack of confirmed TDD/TTY E9-1-1 service for hearing impaired citizens. Both of these issues represent serious system deficiencies and are addressed at greater length in the recommendations section of this report. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 125 13.3 County Commissioners’ Opinions Regarding How E9-1-1 Service Should be Funded 1. E9-1-1 communication service in my county should be fully funded by surcharges paid by the wireline, wireless, and VoIP telephone service subscribers who live in my county a. Agree strongly 42.86% b. Agree 34.69% c. No opinion 8.16% d. Disagree 14.29% e. Disagree strongly 0.00% 2. E9-1-1 communication service in my county should be funded by pooling and allocating the surcharges paid by wireline, wireless, and VoIP telephone service subscribers throughout the State of Oklahoma a. Agree strongly 28.57% b. Agree 18.37% c. No opinion 20.41% d. Disagree 12.24% e. Disagree strongly 20.41% 3. E9-1-1 communication service in my county should be fully funded out of general state funds a. Agree strongly 20.83% b. Agree 18.75% c. No opinion 20.83% d. Disagree 29.17% e. Disagree strongly 10.42% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 126 4. Internet phone usage is growing quickly in Oklahoma. As traditional telephone subscribers migrate to voice over IP (VoIP) service providers, the total funding for E9-1-1 from surcharges tied to basic telephone service decreases. How would you suggest that your county address this funding issue? a. Begin the planning process for a ballot initiative to collect a surcharge from VoIP service providers to fund VoIP E9-1-1 46.94% b. Wait until it is clear there is a requirement for additional funding 34.69% c. Live within the shrinking pool of funding already in place 0.00% d. Other 18.37% 5. Would you support enacting additional funding in your county to support a higher level of E9-1-1 service? a. Yes, I would support enacting additional funding to provide the best E9-1-1 service for my county 41.18% b. I would support enacting additional funding for improvements as part of a specific plan (such as a wireless surcharge to support wireless E9-1-1 service) 17.65% c. No, I would not support enacting additional funding at this time 41.18% 13.3.1 Assessment Oklahoma County Commissioners had the greatest divergence of opinions on questions regarding how E9-1-1 should be funded. Responses regarding the preferred source and method for funding E9-1-1 generally align with a specific county’s current ability to support E9-1-1 through surcharges on residential and business telephone lines. 13.4 County Commissioners’ Opinions Regarding Impediments to Upgrading E9-1-1 Service in Un-served or Under-served Areas 1. On behalf of citizens in your county and given the mobile nature of modern life and communications, are you concerned that some counties in Oklahoma have no E9-1-1 service or a much lower level of service? a. It is a concern for citizens of my county that some other counties in Oklahoma have no E9-1-1 service or a lower level of service 39.58% b. It is not a concern for citizens of my county that some other counties in Oklahoma have no E9-1-1 service or a much lower level of service 8.33% c. Citizens in my county are likely unaware that some other counties in Oklahoma have no E9-1-1 service or a lower level of service 52.08% E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 127 2. If your county (or parts of your county) currently do not have both enhanced wireline and wireless service, what are the major impediments to providing E9-1-1 service? a. Availability of funds to upgrade the system 38.60% b. Availability of funds to operate the system 29.82% c. Passage of appropriate ballot initiatives 12.28% d. Lack of demand by citizens for enhanced emergency service 3.51% e. Lack of awareness on the part of citizens for enhanced emergency service 15.79% 3. If your county (or parts of your county) recently implemented or upgraded to enhanced wireline and wireless service, what were the major impediments to providing E9-1-1 service that had to be overcome? a. Availability of funds to upgrade the system 32.76% b. Availability of funds to operate the system 34.48% c. Passage of appropriate ballot initiatives to fund the system 15.52% d. Lack of demand by citizens for enhanced emergency communication services 3.45% e. Lack of awareness on the part of citizens regarding enhanced emergency communication services 13.79% 13.4.1 Assessment The largest impediment to improving E9-1-1 service is identified as funding. This includes the one-time cost to upgrade the system and the ongoing cost of operating it. There is also a recognition that citizens are likely unaware of E9-1-1 needs and have not demanded improvements. Combined with the hurdle of holding an election and enacting a self-imposed surcharge, this demonstrates that significant public education initiatives must be part of any plan to implement E9-1-1. 13.5 County Commissioners’ Comments Regarding E9-1-1 The following written comments from county commissioners were included in responses to the survey. 13.5.1 Comments Regarding Impediments to Implementing E9-1-1 • “No one knows the county and there are multiple streets with the same name.” • “Lack of interest by officials.” • “Hard to choose the right systems.” • “A building for the equipment.” E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 128 • (Regarding the ability to transfer PSAP operations in the event of an emergency) “They claim they can but I doubt it would work.” • “Difficult to deal with the phone company issues.” • “Addressing and cell towers.” • “Addressing and cooperation with telephone companies.” • “AT&T cost was an impediment.” • “No impartial consultation - vendor dominated.” • “No money or concern.” 13.5.2 Comments Regarding Recommendations for Implementing E9-1-1 • “State should provide guidance on use of 9-1-1 funds to prevent funds being used for other purposes.” • “Co-locate PSAP and dispatch.” • “State should provide comprehensive resources for all aspects of 9-1-1 for counties.” • “The legislature should fund the 9-1-1 system; raise the wireless 9-1-1 fee to $1.50; assess each user into 9-1-1 a set amount.” • “VoIP 9-1-1 funding should be at the landline rate.” • “I believe we need to put E9-1-1 and Emergency Management under one roof.” • (Regarding allocating statewide 9-1-1 surcharges to counties) “It has to come back to help the counties with fewer people.” • (Regarding a surcharge on wireline telephone service to pay for 9-1-1) “One wireline, one internet; not on both.” • “I feel 9-1-1 should be state funded.” • “We need to make sure everything is running under the same wheel instead of coveting new bikes.” • “Educate the public and they will do what is right.” E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 129 14. E9-1-1 IMPLEMENTATION GUIDE The following section represents a step-by-step approach for implementation of enhanced wireline, wireless, and VoIP 9-1-1 services in Oklahoma. 14.1 Wireline E9-1-1 Deployment Plan This section highlights the steps necessary to: 1. Become ready at the PSAP level to accept enhanced wireline 9-1-1 calls 2. Have all the necessary data elements available to the public safety professionals who are responsible for answering the caller’s request for service The following bullets are a summary of the detailed steps illustrated in the figure below. ƒ E9-1-1 Addressing (PSAP/Regional Authority/3rd Parties) ƒ MSAG development and provisioning (PSAP/LEC/TSPs) ƒ ALI Database provisioning (PSAP/LEC/TSPs) ƒ Network Connectivity (PSAP/LEC/TSPs) ƒ CAD Procurement and Installation (PSAP/LEC/3rd Parties) ƒ CPE Procurement and Installation (PSAP/LEC/3rd Parties) For the purposes of this summary, it is assumed that the Local Exchange Carrier (LEC) is both the S/R and ALI provider. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 130 Figure 9: Wireline E9-1-1 Deployment Process E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 131 14.1.1 The Wireline E9-1-1 Call Environment E9-1-1 network components operate together in order to deliver a 9-1-1 call—including caller data—to a PSAP. In the wireline E9-1-1 environment, a 9-1-1 call is placed from a wireline telephone and sent to the local central office that serves that specific telephone. The central office recognizes the call as 9-1-1 and forwards the call to a specialized switch, referred to as a selective router. The selective router routes both the call and the caller’s ANI to a PSAP. The ANI retrieves the caller’s ALI by querying the database, which generally does not reside at the PSAP. The figure below depicts the wireline E9-1-1 network configuration. Local Central Office ANI ANI 9-1-1 Network Selective Router ANI 9-1-1 Call ALI Database Workstation Telephone ANI Controller ALI Controller PSAP ALI Figure 10: Wireline E9-1-1 Network Configuration 14.1.2 E9-1-1 Addressing Addressing is a critical component of enhanced 9-1-1 services implementation. An emergency call from a property without a physical address will go to a call answering center's computer screen. But the address shown—a rural route or P.O. Box number, for example—will not identify the caller's physical location for emergency responders. In such cases, callers must verbally explain their location, if they are able to do so. This may delay the arrival of emergency assistance 1 and could potentially result in lost lives (Emergency Services Communication Bureau, 11). The E9-1-1 addressing activity can be an extensive step in the implementation of E9-1-1, depending on the local entity’s state of addressing; however, other activities can be completed at the same time, such as PSAP CPE installation, PSAP network connectivity, and ALI connectivity. According to the State of Maine’s Emergency Services Communication Bureau (ESCB), the first step in preparation of the activity is to establish local or regional Addressing Committees. The Addressing Committee will be the leading local entity in identifying roads that will be served by the community’s emergency responders. Additionally, the committee will determine the method of naming roads, establish number assignment standards, and designate an Addressing Officer (ESCB, 23). 1 Emergency Services Communication Bureau. (2000). Maine Enhanced 9-1-1 Addressing Guidebook for Local Governments. 3 rd Edition. Vassalboro, MN. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 132 The second step is for the Addressing Committee to establish an Addressing Ordinance. This will formally establish the local addressing authority. The ordinance will enable the development of addressing standards, which will define how new physical addresses are created for the E9-1-1 addressing project and for future developments. The committee will develop processes for ensuring the address records are maintained. The primary goal of this step is to establish clear and consistent standards and processes (ESCB, 31). The third step is to name or rename roads that will be served by the local emergency responding agencies. It is recommended that all navigable roads providing access to any permanent structures, private homes, businesses, recreational areas, or cell sites be included in this assessment (ESCB, 38). The renaming of roads can become a large political challenge for the Addressing Committees, as there are real impacts to residents and businesses. The recommended method to proactively address these political challenges is to develop a focused communication plan to the communities (ESCB, 40). The plan should include documentation and discussions regarding the benefits of the addressing initiative and the impacts to residents and businesses. This should be communicated via multiple means, including public meetings, newsletters, public notices, newspaper articles, and local public access television channels (ESCB, 40). The fourth step is to create the physical addresses for previously unaccounted roads or unaddressed structures. This is typically completed by having a contractor plot the roads and structures via GPS coordinates. This may be facilitated by having a local guide accompany the contractor on a drive down every road in the community to locate all structures that need a street address assigned to them. The conclusion of this step is defined by the completion and approval of an address conversion package and subsequent submission to the local postmaster (ESCB, 44-48). The fifth step is to develop address maintenance methodologies and road sign requirements. First, each municipality designates an Addressing Officer who will be responsible for approving and providing address information to the E9-1-1 entity. County Commissioners with populated unorganized territories should designate an Addressing Officer for their county. The Addressing Officer will be responsible for providing an old-to-new address conversion list to the E9-1-1 entity, approving and providing correct road name and number range information, identifying the community’s Emergency Service Zones (ESZs), providing updates to addressing or ESZs, resolving any discrepancies in the E9-1-1 databases, and generally maintaining the Master Street Address Guide (ESCB, 50). To ensure that emergency responders can efficiently locate a 9-1-1 caller, all roads should be marked with standard road signs. This effort will focus on roads that were previously unmarked or roads that have name changes. “To reduce any possible confusion,” cautions the ESCB, “road signs should not be posted until the local post office has notified the community that its new addresses have been adopted by the Postal Service” (53). The sixth step involves assigning and maintaining physical addresses. Communities should notify community residents only after the local postmaster has informed them that the Postal Service has adopted the new addresses. The ESCB strongly recommends that “communities do not inform residents or businesses of their new addresses before this official notification. People using their new addresses prematurely cause confusion with public safety officials in responding to emergencies. This also causes difficulties with mail delivery if the new addresses are used before they are officially in the Postal Service national database” (55). The ESCB further recommends that “along with the new address, the letter should include the effective date for using the new addresses, which should be at least 60 days after the date the letter is mailed….This will allow time for the addresses to be in use with the national Postal Service database and for residents to inform magazine publishers, banks, utilities, family members, friends, and others of their address changes” (55). Before the effective change-over date, the community should also provide a list of old and new road names for emergency services and dispatch centers to use as a cross-reference guide (ESCB, 56) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 133 Road signs are also a critical consideration. According to the ESCB, “road signs and property numbers are the important final links in any emergency calling system. Without them, emergency responders may not be able to quickly locate a 9-1-1 caller's property” (56). According to section 7.2.2 of the NENA Data Standards for Local Exchange Carriers, ALI Service Providers & 9-1-1 Jurisdictions, “The local addressing authority is responsible for notifying all property owners of their new address once agreement from the Postal Service and the Jurisdiction’s 9-1-1 Database Coordinator has been received.” 2 The ESCB further elaborates: When the new addresses become effective, residents should post their new property numbers. To ensure that their numbers will be visible, residents should be encouraged to post them as follows: ƒ First preference should be to put a number on the front of the structure where it is clearly visible from the road. ƒ The mailbox should be marked with the property number if the box is in front of and on the same side of the road as the structure. ƒ When a mailbox is not in front of the structure, a number should be displayed on the mail box and the structure, if it is visible from the road. ƒ If the structure is not visible from the road and no mailbox is beside the driveway leading to the structure, a sign or number post should be erected to display the number. ƒ Mail boxes at the end of private roads should display the property number and road name to avoid confusing emergency responders who see property numbers that might appear to be out of sequence along a road. ƒ Property owners using post office boxes for mailing addresses should also be encouraged to post their property numbers in a manner suggested above, so their physical address number will be visible in an emergency situation (57). Finally, the ESBC offers this advice: “As the implementation date for E9-1-1 service nears, the E9-1-1 entity will contact the community’s Addressing Officer to request official address information. This information will consist of the old-to-new address list for every structure in the community, an alphabetical road list with number ranges, and the community’s Emergency Service Zone(s). By continually maintaining their address information, communities will provide the most accurate address information for the E9-1-1 databases” (58). 14.1.3 ALI Database Services & Development of Master Street Address Guide Upon the completion of the Addressing project, MSAG development and ALI database preparation are the next stages for a PSAP to deploy Enhanced 9-1-1. The following steps provide a general outline of activities that the PSAP, database service provider, and TSPs will need to complete: 1. PSAP will evaluate proposals from qualified database service providers (DBMSPs). 2. PSAP will contract with selected DBMSPs. 3. PSAP will sign Letter of Agency with the database DBMSP. 4. The DBMSP will provide notification of the E9-1-1 project to all TSPs that provide telephone service within the PSAP’s jurisdiction. 2 National Emergency Number Association. NENA Data Standards for Local Exchange Carriers, ALI Service Providers & 9-1-1 Jurisdictions. NENA 02-011, Issue 6, November 21, 2006. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 134 5. TSPs will place trunk orders to the E9-1-1 Service Provider’s Selective Router. 6. The DBMSP will initiate database connectivity with the PSAP. 7. TSPs will provide the PSAP with their subscriber’s name, telephone number, and address. 8. From the Addressing activity, the PSAP will develop their MSAG and provide this to the DBMSP. 9. The DBMSP and PSAP will determine the scope of work for providing MSAG updates, telephone number (TN) updates, ESN updates, rehomes, error correction processes, and other standard operating procedures. 10. The DBMSP will train the TSPs on the Service Order Input (SOI) process for providing TN updates to the PSAP’s database. 11. TSPs are responsible for submitting SOI files to the DBMSP for each of their subscriber’s TNs. The SOI file contains at a minimum TN, Address, Customer Name, and any additional required data elements, which can be determined by the PSAP, the DBMSP and the TSP. If the subscriber’s number does not fall within the PSAP’s defined MSAG, the DBMSP will work with the TSP and potentially the PSAP until the record can be MSAG validated. This may require the PSAP to make a change to the MSAG. 12. Prior to going live, the DBMSP will conduct tests or simulations to determine the TN accuracy of the database. It is recommended that at least 95% of the DBMSP and TSPs’ ALI records validate against the MSAG prior to the PSAP taking live E9-1-1 calls. 13. Upon cutover to live E9-1-1 traffic, it is recommended that the PSAP coordinate testing with each TSP and place test calls from each ESN. 14.1.4 Network Connectivity According to the NENA Recommended Generic Standards for E9-1-1 PSAP Equipment, “The main characteristic of E9-1-1 service is the capability of the E9-1-1 tandem office to selectively route a 9-1-1 call originated from any station in the E9-1-1 service area to the correct primary (or controlling) PSAP designated to serve the originating station's location.” 3 The first step in building the required Selective Router connectivity is to identify all of the telephone service providers (TSP) who provide services in the PSAP’s jurisdiction. Once they are identified, the TSPs’ switches need to be identified for developing the network configuration and routing concepts. The TSPs will work with the tandem office provider to finalize signaling capabilities, which allows them to move to the next step. For each TSP switch, at least two trunks must be installed to the PSAP’s E9-1-1 tandem office. However, each TSP should conduct traffic studies and analyze busy hour reports to ensure that the proper number of trunks are installed between their end offices and the Selective Router. For reliability needs, each PSAP will require two dedicated MF E9[-1-1 trunks from the E9-1-1 tandem office. The trunks are to be ordered in coordination with the 9-1-1 Service Provider. Upon receipt of the 9-1-1 caller’s telephone number (ANI), the PSAP’s CPE will then interface with at least two dedicated frame relay E9-1-1 ALI data circuits to the ALI database in order to request ALI information for the ANI. The trunks are to be ordered in coordination with the 9-1-1 Service Provider and the LEC (if different). For the State of Oklahoma, the ALI data circuits are part of the ALI rate in the General Exchange Tariff for 9-1-1 Emergency Number Services. 3 National Emergency Number Association. NENA Recommended Generic Standards for E9-1-1 PSAP Equipment. NENA-04-001 Issue 2, March 2001. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 135 14.1.5 CAD Procurement The 9-1-1 emergency dispatch system or computer aided dispatch (CAD) is an integral element of increasing the PSAP’s 9-1-1 call management accuracy. CAD systems integrate many tools and increase the efficiency for mission- critical dispatching functions. Many systems are built with the flexibility to serve single public safety agencies or multi- agency call centers that require effective sharing of information and dispatch within a regional network setting. Each PSAP or regional entity should assess its needs and public safety demands before engaging CAD vendors for product and service evaluations. Most CAD vendors include installation and project management of the installation as a part of their solution. The following list details some of the features found in CAD systems: ƒ Workflow automation for increased efficiencies ƒ Data sharing for incident managements ƒ Data management tools ƒ Radio console integration ƒ ALI data integration for data displays ƒ Mobile data ƒ Records management systems ƒ Premise history for informed dispatch ƒ Hazardous material alerts ƒ Supplemental database interfaces ƒ NENA standards compliance ƒ Open architecture for interoperability ƒ Wireless Phase II readiness ƒ Integrated Geographic Information System interface (mapping) ƒ Duplicate and nearby call detection for improved resource management ƒ Redundancy for system reliability ƒ Role based security ƒ Role based Graphic User Interface (GUI) ƒ Ease in use of GUI ƒ User-managed customization of screen layout ƒ User customized reporting ƒ Comment prioritization ƒ System Availability for maximum up-time ƒ Vehicle location functionality for recommending resources closest to the incident ƒ Training ƒ Project management ƒ Installation 14.1.6 PSAP CPE Procurement The 9-1-1 CPE provides the core call handling functionality for the PSAP. CPE systems integrate all incoming emergency calls to the PSAP’s call taking seats. Solutions range from basic Private Branch Exchange (PBX) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 136 functionality to sophisticated VoIP call handling. Each PSAP or regional entity should assess its needs and public safety demands before engaging CPE vendors for product and service evaluations. Most CPE vendors include installation and project management of the installation as a part of their solution. The following list details some of the features found in CPE systems: ƒ Call Answer ƒ Hold and Release ƒ Call Transfer (supervised and blind) ƒ Bridging ƒ DTMF/Hook flash call transfer support ƒ Barge-in ƒ Line pooling ƒ Caller ID ƒ Remote call pick-up ƒ Remote operations capabilities ƒ Call queuing ƒ Voice Over Internet Protocol call handling ƒ ANI/ALI controller ƒ Open architecture for interoperability ƒ System Availability for maximum up-time ƒ Scalability ƒ Network Interfaces (SIP, TDM) ƒ NENA standards compliance ƒ Voice logging by trunk ƒ Voice logging by position ƒ Ports for CAD mapping to allow for single event, large call volume filtering ƒ Network Time Protocol (NTP) master clock source ƒ User customizable reporting ƒ On-site spare equipment ƒ Training ƒ Project management ƒ Installation 14.2 Wireless E9-1-1 Deployment Plan Wireless Phase II requires that the estimated location of the caller be delivered to the PSAP in the form of Earth coordinates (latitude/longitude, or X/Y). This phase requires the incorporation of a positioning determining entity (PDE) into the wireless infrastructure to determine and provide location information. The FCC defines two types of PDE technology—network-based and handset-based. Network-based means that the components needed to determine location are embedded into the wireless E9-1-1 network, such as at the Mobile E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 137 Switching Center (MSC) and/or cell sites. Handset-based means some of the location technology is embedded into the wireless handset, such as a GPS chip or software modifications. The FCC adopted accuracy and reliability requirements for ALI as part of its rules for wireless carrier E9-1-1 service in CC Docket No. 94-102, Revision of the Commission’s Rules to Ensure Compatibility with Enhanced 911 Emergency Calling Systems. Those rules were adopted in 1996 and revised in the Third Report and Order in that docket (released October 6, 1999). The revised rules set the following accuracy and reliability requirements for E9-1-1 Phase II operations: ƒ For network-based solutions: 100 meters for 67 percent of calls; 300 meters for 95 percent of calls ƒ For handset-based solutions: 50 meters for 67 percent of calls; 150 meters for 95 percent of calls Phase-in schedules for Phase II are incorporated in Section 20.18(g) of the Commission’s Rules (47 C.F.R. § 20.18(g). 14.2.1 The Wireless E9-1-1 Call Environment The primary Wireless E9-1-1 solution currently deployed that provides the required voice and data to a PSAP from the WSP’s network is Non-Call-path Associated Signaling (NCAS). NCAS uses digital out-of-band signaling over a separate data path. In this solution, the WSP must connect a voice and signaling path from its MSC to the E9-1-1 selective router. This transports the caller’s voice to the PSAP. The MSC is a switch that serves as the entry point for wireless calls received by multiple cell site sectors into the public switched telephone network (PSTN) and performs a role that is parallel to that of the end office in the wireline environment. 14.2.2 Non Call-Path Associated Signaling (NCAS) Solution The NCAS solution uses a Mobile Positioning Center (MPC) or Gateway Mobile Location Center (GMLC) that provides routing of all necessary data to both the MSC and the ALI database. The call is routed by two (2) separate paths to the PSAP. Voice over the voice path and ALI information over the data links are already in place. The voice call and routing number—called an Emergency Service Routing Key (ESRK)—are delivered to the PSAP through the serving 9-1-1 selective router. The MPC/GMLC dynamically populates the callback number and cell sector location information data for this call into the ALI database record indexed by the ESRK (aka Pseudo Automatic Location Identification or pANI) assigned to the call. When the PSAP receives the voice call, the ESRK retrieves a record containing the call-back number and the cell site location data from the ALI database. The figure on the following page depicts the NCAS Phase II network configuration for American National Standards Institute (ANSI) carriers (Code Division Multiple Access/Time Division Multiple Access or CDMA/TDMA technologies). E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 138 Figure 11: ANSI Phase II NCAS Wireless E9-1-1 Network Configuration E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 139 14.2.3 Global System for Mobile Communications To provide a higher level of functionality for wireless services, some WSPs are moving to the next generation of technology called Global System for Mobile Communications (GSM). The network components, functionality, and terminology related to wireless 9-1-1 vary. The network configuration diagram for GSM (below) identifies these differences. Figure 12: GSM MAP Phase II NCAS Wireless E9-1-1 Network Configuration In many cases the positioning determining functionality for this technology is embedded in both the wireless handset and the carrier’s network. Because of complexities and the recent introduction of GSM in North America, the FCC has provided a phased approach for accuracy and time to deployment. This information is located on the FCC website at http://www.fcc.gov/911/. 14.2.4 Phase II – What the Dispatcher Sees The information displayed at the PSAP to the call taker may vary somewhat from the traditional ALI screens, depending on the solution the WSP uses to deploy wireless E9-1-1. Below are examples of the various call technologies. Please note: Individual PSAP equipment and ALI formats may vary from these examples. In Phase II, as in Phase I, the ANI or call-back number is displayed along with the identification or description of the cell site. In addition, the latitude and longitude are delivered and can be plotted on the PSAP’s selected mapping system. Uncertainty and confidence are measures of the predicted accuracy of the delivered coordinate location information and are not always available to the PSAP. The Emergency Services Routing Digit (ESRD) is typically E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 140 displayed in the LOC* field. The NENA company ID for the wireless carrier, whose network is handling the call, will also be displayed. During the Phase I deployment, the PSAP’s wireless jurisdictional boundaries are established. Phase II uses those boundaries to identify the appropriate PSAP to receive the 9-1-1 call. The figure below is an example of a typical Phase II data display. Figure 13: Phase II NCAS Call Display Example *The LOC field is defined as the TN screen field that, if it displays a “Y,” indicates there is special location information. The field is used to display the Mobile Directory Number (MDN) at the PSAP for some wireless deployments. 14.2.5 Location Re-Queries and Mid-Call Location Updates Location re-queries and mid-call updates are dependent on many factors. The PSAP will need the capability to request a manual re-query in the following events: ƒ The caller’s latitude/longitude (X/Y) is unavailable at the time the call is delivered to the PSAP. ƒ To request a more accurate X/Y if the uncertainty or confidence factor was at the high end of the acceptable range. ƒ The PSAP needs an updated location for the caller. Any specific incident can generate many wireless 9-1-1 calls. If the caller is moving, the X/Y is not useful or relevant to the PSAP. The PSAP would not attempt a re-query for the location of a caller who is traveling farther away from the location. However, if the caller were kidnapped and trapped in the trunk, the X/Y updates could save his or her life. There are certain limitations of the handset, PDE, MSC, MPC, GMLC, or database functionality, such as timers, that could cause the delivery of certain messages or errors. Please contact your 9-1-1 service provider to obtain information about these limitations and messages. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 141 Where the Phase II location cannot be provided, some wireless carriers will deliver Phase I information—that is, the cell site or sector where the call is received. 14.2.6 Wireless Deployment Project Plan This section highlights the steps necessary to: 1. Become ready at the PSAP level to accept wireless enhanced 9-1-1 calls 2. Have all the necessary data elements available to the public safety professionals who are responsible for answering the caller’s request for service The following bullets are a summary of the detailed steps illustrated in the figure below. ƒ Confirm PSAP readiness for receiving Phase II data (PSAP/Regional Authority) ƒ Communication and identification of vested parties (PSAP/Regional Authority) ƒ Establish a Plan Development Process (PSAP/Regional Authority) ƒ Develop a Project Budget (PSAP/Regional Authority) ƒ Establish a Deployment Strategy (PSAP/Regional Authority) ƒ Contracts and Agreements (PSAP/Regional Authority, LEC, WSPs) ƒ Data Collection (PSAP/Regional Authority, LEC, WSPs, 3 rd Parties) ƒ Solution Selection and Network Design (PSAP/Regional Authority, LEC, WSPs) ƒ Network Implementation (LEC, WSPs) ƒ Call Routing and CPE Display (PSAP/Regional Authority, LEC, WSPs, 3 rd Parties) ƒ PSAP Readiness ((PSAP/Regional Authority, LEC) ƒ Data Provisioning (PSAP/Regional Authority, LEC, WSPs, 3 rd Parties) ƒ Pre-Production Testing and Cutover of Service (PSAP/Regional Authority, LEC, WSPs, 3 rd Parties) ƒ Maintenance and Ongoing Support (PSAP/Regional Authority, LEC, WSPs, 3 rd Parties) For the purposes of this summary, it is assumed that the LEC is both the S/R and ALI provider. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 142 Figure 14: Wireless E9-1-1 Phase II Deployment Process E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 143 14.2.6.1 Getting Ready for Wireless Phase II The PSAP must address administrative, operational, and technical considerations to prepare for wireless E9-1-1. For public safety related to Phase II, the FCC requires the PSAP to: ƒ Be capable of receiving and using Phase I data ƒ Be capable of receiving, displaying, and using the horizontal latitude/longitude coordinates ƒ Have a mechanism in place to pay the costs associated with the service ƒ Request the service in writing from the wireless carrier. When all of these requirements are met, the wireless carrier has 6 months—or 180 days—to either provide the service or have the consensus of the 9-1-1 authority for a later deadline. Deployment of Phase II service also requires that the PSAP coordinate with the LEC and/or 9-1-1 service provider to do the following: ƒ Assure and/or modify the ALI format to allow the wireless caller’s information to be displayed correctly on the PSAP’s ALI screen ƒ Request an Emergency Services Number (ESN) for wireless E9-1-1 calls ƒ Request (from ALI provider) that appropriate MSAGs be built for wireless records ƒ The LEC and/or database provider has the proper interface in place to the 9-1-1 database. The current interfaces are E2, E2 Plus, or enhanced PAM. ƒ The ALI format is modified to allow the display of the latitude/longitude coordinates. ƒ The 9-1-1 CPE can manually re-query the ALI database to request updates for the location of the Phase II caller. ƒ Determine the PSAP’s SR to PSAP trunking configuration for wireless calls. Some considerations for this decision are as follows: ƒ Does the PSAP want both wireless and wireline calls to be transported across the same trunks? o If the answer is yes, are there currently enough trunks? --OR-- ƒ Does the PSAP want dedicated wireline and wireless trunks? o If the answer is yes, does the PSAP’s CPE need to be upgraded to accommodate this configuration? If the PSAP has chosen to interface with a mapping system and/or CAD system, the PSAP must make sure the interface and data format from the 9-1-1 CPE to these systems meets all of the requirements to display and use the Phase II data properly. 14.2.6.2 Communication and Identification of Vested Parties All PSAPs, local exchange carriers, database providers, equipment vendors, wireless carriers, postal authorities, and local government officials need to be notified of the implementation and migration plan within its serving areas. ƒ Establish planning meetings to discuss the impacts and enhancements to emergency communications ƒ Develop a contact list per territory ƒ Identify issues of interest or concern E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 144 ƒ Recruit contacts for the project from all vested parties ƒ Establish regular and frequent communication with the contacts via email, meetings, presentations, and newsletters. 14.2.6.3 Establish a Plan Development Process The centralized coordination point will need to be able to coordinate the deployment of services across the state. In order to accomplish this task, a planning process should be established. ƒ Develop consistent planning documents and establish a process for local government to have direct input to the system ƒ Establish planning and service standards ƒ Establish a deadline for submission, along with a review process ƒ Establish a committee to assist in the decision-making process 14.2.6.4 Develop a Project Budget ƒ Establish a set of forms/applications for local governments to have input to the design of its 9-1-1 system, upgrades, or changes. ƒ Collect written cost estimates from all impacted local exchange carriers, database providers, equipment vendors, wireless carriers, and third-party vendors for the deployment of 9-1-1 service to the desired service level. 14.2.6.5 Establish a Deployment Strategy ƒ After the data has been submitted, develop a strategy for deployment that meets local governments’ needs and the vendors’ abilities to deliver the services. ƒ Communicate this strategy in public forums and conduct regular planning meetings during the entire process. 14.2.6.6 Contracts and Agreements ƒ Service agreements between vendors and PSAPs negotiated and signed either with PSAPs locally, or at the State or Region level depending upon extent of local authority ƒ Interconnection agreements between wireless carriers and local exchange carrier necessary 14.2.6.7 Data Collection ƒ PSAP boundaries verified with PSAP authorities ƒ PSAP call traffic statistics for wireless and wireline calls collected ƒ PSAP network characteristics (trunking, selective routers) collected ƒ PSAP CPE equipment/display format collected 14.2.6.8 Solution Selection and Network Design ƒ Identify solution to be used to provide Phase II service (for example, NCAS or Hybrid Call-Path Associated Signaling or HCAS) based on capabilities of carrier, LEC, and PSAP ƒ Determine trunking and signaling requirements between Carrier MSC and LEC Selective Router 14.2.6.9 Network Implementation (Carrier Responsibilities) ƒ Order/Install appropriate trunk types between MSC and Selective Router E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 145 ƒ Install/verify circuits between MSC and MPC (if applicable) ƒ Install/verify circuits between MPC and ALI (if applicable) ƒ Verify circuits for ALI steering (if applicable) ƒ Install/verify circuits between MPC and PDE (if applicable) ƒ Install/verify circuits between PDE and MSC (if applicable) 14.2.6.10 Call Routing and CPE Display ƒ Order/install the appropriate 9-1-1 equipment ƒ Conduct call routing meeting with local exchange carrier, wireless carrier, and PSAP to determine desired routing of 9-1-1 calls for each cell sector with coverage in PSAP boundary ƒ Determine default routing of calls with PSAP ƒ Determine alternate routing of calls with PSAP ƒ Verify location descriptions for each cell sector ƒ Verify data display characteristics for call taker CPE screen 14.2.6.11 PSAP Readiness ƒ The PSAPs need to establish their readiness to deploy wireless services to the wireless carriers. ƒ Network provisioned for wireless call traffic ƒ CPE ability to answer and display calls ƒ Capability for ALI database to transmit the appropriate data for the wireless call based upon the technology choice 14.2.6.12 Data Provisioning (Carrier/LEC/PSAP) ƒ Build and insert or deliver ALI database records for each cell sector ƒ Assign ESRD/Ks for each sector or PSAP (depending on solution) ƒ Assure and/or modify the ALI format to allow the wireless caller’s information to be displayed correctly on the PSAP’s ALI screen ƒ Provision MPC with location information (if applicable) ƒ Provision Selective Routing Table at LEC selective router (if not SR/ALI) ƒ Provision translations in Carrier MSC 14.2.6.13 Pre-Production Testing and Cutover of Service ƒ LEC, Wireless Carrier, and PSAP agree on test procedure approval process ƒ Perform pre-production test calls as agreed upon among Local Exchange Carrier, Wireless Carrier, and PSAP ƒ Review/approve test results (re-test as necessary) ƒ Cut-over to 9-1-1 "Live" ƒ Perform 9-1-1 test calls as agreed upon among LEC, Wireless Carrier, and PSAP 14.2.6.14 Maintenance and Ongoing Support ƒ Monitor system performance/maintain as required ƒ Establish process for ALI error correction and maintenance of master street address guide E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 146 ƒ Establish 24-hour contacts for all vendors, in order to report outages and service calls ƒ Document the 9-1-1 system infrastructure for understanding the network configuration in reporting outages or troubleshooting ƒ Maintain a 10-digit published emergency number for alternative call paths when necessary ƒ Cell site add, modify, delete maintenance activities o Call routing o Translations o Testing ƒ Carrier MSC add, modify, delete maintenance activities o Network design changes o Trunking changes o MSC translations o Testing ƒ PSAP equipment/network/jurisdictional boundary changes o Network design modifications o Trunking modifications o CPE display/ALI format modifications o Jurisdictional boundary changes E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 147 14.2.6.15 Phase II Deployment Roles and Responsibilities The following table shows the deployment process and roles and responsibilities during the wireless Phase II deployment process. Item PSAP LEC WSP 3rd Party Send request for wireless E9-1-1 service (RFS) to the wireless service provider (WSP). X Notify Intrado (3 rd party provider) to proceed with deployment. X Gather specific PSAP information. X X Verify PSAP boundary. X X Provide MSC and cell site data to 3 rd party vendor. X Plot wireless carrier cell sites on the verified PSAP boundary map. X Perform network analysis/recommend an appropriate number of MSC to SR trunks. X Order and install required MSC to SR trunks. X X Connect MSC to MPC/GMLC (initial market deployment) X X Request/provide routing numbers. X X X Discuss PSAP ALI screen display format. X X X Determine default and alternate routing requirements at the MSC. X X X Determine sector routing and PSAP cell sector location description. X X Determine whether new ESNs will be used for wireless calls. X X Ensure MSAGs are built to support wireless deployment. X X Provision ALI database records. X Provision E9-1-1 selective router. X X Configure and provision MPC/GMLC. X Incorporate E9-1-1 translations into wireless carrier’s MSC. X Verify network, selective router, ALI database and MPC/GMLC readiness. X Determine testing schedule. X X X Provide all routing and test documentation. X Conduct pre-deployment testing of all network components. X X Conduct pre-production and 9-1-1 live call testing at cell sectors. X X X Declare 9-1-1 cutover a success! X X X X Table 20: Phase II Deployment Roles and Responsibilities E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 148 14.3 VoIP 9-1-1 Deployment Plan This section describes VoIP and highlights the steps necessary to deploy VoIP 9-1-1 (V9-1-1) in the state of Oklahoma. 14.3.1 What Is VoIP? VoIP is a technology for transmitting ordinary telephone calls over the Internet using packet-linked routes. It is also called IP Telephony and Internet Telephony. The different types of VoIP services that are widely deployed today are static and nomadic. Each type will need a deployment strategy for 9-1-1 services. VoIP Enables a telephone call utilizing a computer/data network Voice signal is converted to a digital signal passed over a network and converted back to voice on the other end Phone to Phone, Computer to Phone, Computer to Computer Figure 15: VoIP Call Flow E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 149 14.3.2 Challenges for Deployment of Enhanced 9-1-1 for V9-1-1 V9-1-1 must address and resolve the following: ƒ Where is the caller? ƒ Which PSAP should get the call? ƒ How to get the call to the PSAP? ƒ What information to deliver with the call? The solutions that exist, and are currently being deployed, deliver varied information to the PSAP. The FCC mandated November 28, 2005 as the deadline for VoIP Service Providers (VSPs) to have V9-1-1 available to their subscribers. 14.3.3 VoIP-Related 9-1-1 Terminology The following table provides a list of VoIP terminology and associated definitions. Term Definition ESN Emergency Service Number is a 3- to 5-digit numeric code that represents an emergency service zone. This number is used by the Selective Router (SR) to route E9-1-1 calls to the appropriate PSAP. ESQK Emergency Service Query Key is a 10-digit pseudo telephone number comparable to an ESRK in wireless. ESQK records are populated in the E9-1-1 database and Selective Router for use in routing 9-1-1 calls to the correct PSAP and for steering ALI queries to the VoIP Positioning Center (VPC) to obtain customer-registered location information. Nomadic VoIP Nomadic VoIP allows the VoIP caller to relocate to any broadband connection and make calls that terminate to the public switched telephone network (PSTN). These services enable the user to have an out-of-region telephone number associated with their account. For example, the user may have a Colorado telephone number while making calls in Oklahoma. It is the caller’s responsibility to update their emergency response location each time they relocate their phone device. Registered Location Registered Locations is defined in the FCC as the most recent location provided to an interconnected VoIP provider by a customer. Static VoIP Static VoIP utilizes VoIP technology but does not enable the user to move their service or use an out-of-region telephone number. It is compatible with the existing 9-1-1 infrastructure, and as such, can be treated as a wireline record. VSP VoIP Service Provider refers to any provider of VoIP services, such as VoiceWing, Accessline, and Vonage. VPC VoIP Positioning Center is an entity, like Intrado, that determines which Selective Router and which PSAP will receive a VoIP call. A VPC maintains the call information, caller location information, and corresponding ESN information, and is the Dynamic ALI (DALI) record creator. Table 21: VoIP-Related 9-1-1 Terminology E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 150 14.3.4 V9-1-1 Call Flow The following diagram shows the routing of a V9-1-1 call from the time a call is placed, to receipt by the PSAP, where the appropriate ALI is queried and provides the caller’s number and location. P S A P PSTN IP Network “Internet” DSL/Cable Modem Media Gateway Phone Terminal Adapter SRDB Selective Router ALIALI Figure 16: V9-1-1 Call Flow 14.3.5 Participants in Deployment of V9-1-1 There are five (5) major players who must be represented and involved with deploying 9-1-1 for VoIP: the PSAP, the VPC, the 9-1-1 selective router provider, the ALI host for the PSAP, and the VoIP Service Provider. Responsibilities of each are: 1. PSAP a. Provide shell record MSAG b. Participate in call testing to ensure caller’s information displays correctly and confirm that the call routes to the proper PSAP 2. VPC a. Request ESQKs from the PSAP’s network provider b. Provision ESQKs in the ALI database c. Coordinate testing with the VSP and PSAP 3. Selective Router Provider E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 151 a. Provide VoIP routing ESNs for each PSAP as they deploy V9-1-1 4. ALI Host for the PSAP a. Provide steering capability to the VPC b. Accept and process ESQK records from the VPC c. Submit routing TN updates to the selective router provider 5. VoIP Service Provider a. Performs MSAG validation on all customer orders and changes affecting their V9-1-1 address 14.3.6 PSAP Requirements to Deploy VoIP VoIP 9-1-1 calls may be delivered to PSAPs today via their administrative numbers or natively through the 9-1-1 system. If the PSAP does not have E9-1-1 service, VoIP calls will be delivered over administrative or emergency 10-digit telephone numbers. This type of service is referred to as Basic VoIP. In order for calls to be delivered natively through the 9-1-1 system, the PSAP must have deployed E9-1-1 for wireline service, have connectivity to an E9-1-1 Selective Router, utilize the selective routing function, and utilize an ALI system provider who is capable of ALI steering. The ALI host system within the PSAP must also be capable of ALI steering and support E2 or E2+ steering protocol. E2 is a standardized messaging protocol in accordance with J-STD-036. It is used to accomplish steering of an ALI query between the PSAP’s ALI system and, in the case of VoIP, the VoIP Positioning Center’s (VPC) dynamic ALI database system. E2+ is an extended version of E2 which allows additional messaging to be transmitted to the PSAP and will enable more customized dynamic updates of database fields. With E2+, virtually any ALI database field can be dynamically updated with information on the call. E2 and E2+ are the same steering protocols used to manage steering for wireless E9-1-1 calls and are both supported by AT&T. The only remaining requirement to ready Oklahoma PSAPs for V9-1-1 is to deploy Enhanced 9-1-1. In most cases, an existing CPE that is capable of displaying wireline E9-1-1 calls requires no modification or upgrades to display V9-1-1 calls. The existing network utilized by AT&T to deliver E9-1-1 calls to the PSAP will also deliver V9-1-1 calls. As the ALI host provider for Oklahoma, AT&T also supports ALI steering and E2 protocol, both of which are required for the delivery of Wireless Phase II service. E9-1-1 for VoIP requires both of these technologies; therefore, Oklahoma has no additional requirements from a network or selective router perspective to deploy V9-1-1. 14.3.7 VoIP 9-1-1 Implementation Plan This section highlights the steps necessary to: 1. Become ready at the PSAP level to accept VoIP enhanced 9-1-1 calls 2. To have all the necessary data elements available to the public safety professionals who are responsible for answering the caller’s request for service The following bullets provide a summary of the detailed steps illustrated in the figure below. ƒ Confirm ability to receive enhanced 9-1-1 service (PSAP) ƒ Provide/provision MSAG shell record (PSAP/LEC/VSP/VPC) ƒ Provide a VoIP ESN to the VPC (PSAP/LEC/VPC) E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 152 ƒ Provision ESQKs in host ALI (LEC/VSP/VPC) ƒ Provision ESQKs in Selective Router (LEC/VSP/VPC) ƒ Test Steering Links (LEC/VPC) ƒ Testing and cutover of service (LEC/VSP/VPC) For the purposes of this summary, it is assumed that the LEC is both the S/R and ALI provider. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved. Page 153 Figure 17: VoIP Enhanced 9-1-1 Deployment Process E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved Page 154 14.3.7.1 VoIP MSAG From a PSAP perspective, there is very little work effort involved in preparing to deploy V9-1-1. The PSAP’s primary responsibility is to provide the MSAG shell record that will be used by all VSPs to provision their ESQKs into the ALI database. Below is a suggested format to follow for the MSAG record: Figure 18: Suggested format for MSAG Record The VoIP MSAG shell record, much like the Wireless NCAS MSAG shell record, contains data that will be dynamically updated during the VoIP 9-1-1 call. Its purpose is to provide a means to provision ESQKs in the ALI database. The fields from the shell MSAG record will only be displayed at the PSAP in the event of a failure in the VPC’s system to provide the registered location of the VoIP caller; therefore, most of the fields are generic. The following table displays instructions for how the fields in a MSAG shell record should be populated. Field Name Description Street Name Should contain ‘VOIP CALL’ followed by the name of the Selective Router that delivered the call (for example, VOIP CALL – SIOUX FALLS) Community PSAP name Low/High Range Usually one-to-one, such as 1-1, 2-2, etc. ESN The VoIP ESN assigned by the Selective Router Provider that routes v9-1-1 calls to this PSAP Customer Entity The Selective Router name abbreviation Exchange Should always be VOIP Table 22: How fields in MSAG Shell Record Should Be Populated 14.3.7.2 VoIP ESN/ELT The PSAP is also required to provide a VoIP ESN to the VPC. This is obtained by submitting a request to the selective router provider. Each PSAP will require one VoIP ESN and one VoIP MSAG record. All VPCs will build their ESQKs to the same MSAG record for that PSAP. When the PSAP requests their ESN from the selective router provider, they should also state how the English Language Translations (ELT) should read. For wireline calls, the ELT is used to advise the 9-1-1 call-taker who the police, fire, and medical responders are for the caller’s location. Because the current E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved Page 155 technology for VoIP cannot guarantee the same level of accuracy for location determination as wireline telephone service, the industry standard is to have a single VoIP ESN per PSAP, much the same as for wireless Phase I and II services. Therefore, the recommendation for the VoIP ELT is as follows: ƒ VOIP CALLER ƒ VERIFY CALLER’S NUMBER ƒ VERIFY CALLER’S LOCATION 14.3.7.3 Database Provisioning and Call Testing Once the ESN is obtained from the selective router provider and the PSAP submits the VoIP MSAG to be built into the ALI database, the VPC can proceed with their steps for deployment. They will submit orders to provision the ESQKs in both the ALI and selective router databases, provision their systems, provision their steering tables, and test steering links. When these steps are completed and all errors have been corrected, the VPC will coordinate VoIP testing with the PSAP. Assuming testing completes successfully, the PSAP will begin receiving live VoIP enhanced 9-1-1 calls from any VSP who has contracted for services with that VPC. In contrast with wireless E9-1-1 deployment, the PSAP must only test with the VPC rather than each VoIP service provider in their area. In today’s landscape, there are three VPCs providing these services in the United States—Intrado, TCS, and HBF. During testing, the PSAP should confirm the following: ƒ VoIP ESN ƒ ALI received and correctly displayed ƒ Correct callback number received and correctly displayed ƒ Correct address received and correctly displayed ƒ VoIP Call ALI Display 9-1-1 calls from the nomadic VoIP caller display as a hybrid of the wireline and wireless ALI response. The callback number (CBN) may either be in the TN field or in the location field, depending on the combination of ALI screen format, the parameter settings by the ALI host for that PSAP, and the capabilities of the PSAP’s CPE. The placement in the ALI screen of the CBN should be confirmed during call testing. The ESQK, the same as wireless ESRK, will appear in the pilot TN field. The caller’s street address may or may not be MSAG valid, depending on the VPC. Where Intrado is the VPC, the caller’s registered location is MSAG validated before it is presented in the ALI record. For TCS and HBF, the caller’s registered location is displayed as input by the subscriber, regardless of whether it is MSAG valid or not. The class of service (COS) for a VoIP call may differ depending on whether it is from a nomadic or static location VSP. If from a nomadic, the COS will be VOIP. If from a static location, what is actually displayed is dependent on the provisioning company. If the record is processed by a CLEC, the class of service will likely be a wireline COS, such as RESD or BUSN. Alternatively, if it is processed by a VPC, it will look like a nomadic call with VOIP class of service. If the ALI screen format supports display of X, Y coordinate locations, the nomadic V9-1-1 call will also include the coordinate locations that were geocoded to the registered location by the VPC. E9-1-1 A SSESSMENT AND S TRATEGIC P LAN FOR THE S TATE OF O KLAHOMA © 2007 Intrado Inc. All rights reserved Page 156 Sample 512-Byte ALI Response TEL=VNAGE VERIFY CALLERS LOCATION X01 717 (405) 366 - 6232 VOIP 05/11 15:53 JOE SMITH 1601 DRY CREEK DR Location Information OK NORMAN Additional Comments 40.137571 - 105.138202 VOIP CALLER VERIFY CALLERS NUMBER ESQK dialable / non- dialable ALI responses may not contain an MSAG valid address Like Wireless, if the response times out, PSAPs will only receive a shell record. The TN will be the ESQK rather than the CBN COS = VOIP VoIP carrier ID The following diagram represents a typical V9-1-1 ALI screen display. Figure 19: Typical V9-1-1 ALI Screen Display P#405-511-4567 ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! OSAGE TEXAS KAY BEAVER ELLIS CADDO CIMARRON LE FLORE WOODS MCCURTAIN KIOWA GRADY ATOKA GRANT CREEK DEWEY MAJOR BRYAN BLAINE HARPER CUSTER PITTSBURG CRAIG WASHITA LINCOLN PAYNE NOBLE LOGAN GARVIN GARFIELD ALFALFA PUSHMATAHA TILLMAN CARTER WOODWARD MAYES LOVE ADAIR COAL HUGHES TULSA COMANCHE BECKHAM GREER CANADIAN JACKSON LATIMER ROGERS ROGER MILLS STEPHENS CHOCTAW COTTON KINGFISHER DELAWARE MUSKOGEE NOWATA HASKELL CHEROKEE PAWNEE MCINTOSH JEFFERSON PONTOTOC SEQUOYAH MCCLAIN OKLAHOMA SEMINOLE OKMULGEE HARMON OTTAWA OKFUSKEE JOHNSTON WAGONER MURRAY MARSHALL POTTAWATOMIE CLEVELAND WASHINGTON Ada Enid Yukon Tulsa Pryor Moore Miami Bixby Poteau Owasso Norman Lawton Guymon Edmond Durant Duncan Coweta Wagoner Shawnee Sapulpa Mustang Guthrie El Reno Cushing Clinton Choctaw Ardmore Woodward Sallisaw Okmulgee Muskogee Glenpool Elk City Tahlequah Newcastle McAlester Claremore Chickasha Blackwell Warr Acres Stillwater Ponca City Weatherford Sand Springs Broken Arrow Bartlesville Jenks Bethany Del City The Village Midwest CityOklahoma City S t a t e w i d e E n h a n c e d 9 - 1 - 1 C o u n t i e s W i t h W i r e l e s s F e e s 0 70 14035 Miles Map Document: (U:\arcgis\arcgis2009\statewide wireless coverage\wireless fees map whole state.mxd) 2/10/2010 -- 11:46:47 AM µ Legend ! Major Cities County Boundaries Counties Wireless Fee NO YES Physical location: 3225 State Street, Room 115, Salem, Oregon 9-1-1 SAVES. . . March 15, 2010 Oregon Theodore R. Kulongoski, Governor Oregon Military Department Oregon Emergency Management Mailing Address: PO Box 14370 Salem, OR 97309-5062 Phone: (503) 378-2911 Fax: (503) 373-7833 TTY: (503) 373-7857 James Arden Barnett, Jr. Chief, Public Safety and Homeland Security Bureau Federal Communications Commission Washington, D.C. 20554 Re: Initial Information Collection Mandated By the New and Emerging Technologies Improvement Act of 2008; Response No Later than March 23. 2010 1) A statement as to whether or not your State, or any political subdivision, Indian tribe, village or regional corporation therein as defined by Section 6(f)(1) of the NET 911 Act, has established a funding mechanism designated for or imposed for the purposes of 911 or E911 support or implementation (including a citation to the legal authority for such mechanism). The State of Oregon under ORS 403.100 thru ORS 403.380 sets out the authority for Oregon 9- 1-1 Program funding and expenditures. 2) The amount of the fees or charges imposed for the implementation and support of 911 and E911 services, and the total amount collected pursuant to the assessed fees or charges, for the annual period ending December 31, 2009. A statement describing how the funds collected are made available to localities, and whether your state has established written criteria regarding the allowable uses of the collected funds, including the legal citation to such criteria. Oregon collected $40,155,054.04 during this period and the criteria for allowable uses and expenditures are covered under ORS 403.235 thru 403.245. 3) A statement identifying any entity in your State that has the authority to approve the expenditure of funds collected for 911 or E911 purposes, and a description of any oversight procedures established to determine that collected funds have been made available or used for the purposes designated by the funding mechanism, or otherwise used to implement or support 911 or E911. The Oregon Legislature has complete authority to approve any 9-1-1 expenditures. The Legislature has designated Oregon Emergency Management as the state agency responsible for deploying E9-1-1 in Oregon and spending the 9-1-1 taxes collected for 9-1-1 services. The State 9-1-1 Program under Oregon Emergency Management is responsible for oversight of the distribution of funds collected for E9-1-1 services in the State. The State 9-1-1 Program approves all expenditures and provides interpretation of the Oregon laws that govern the use of 9-1-1 funds and is audited annually by the Secretary of States office. The State 9-1-1 Program also provides the Oregon Legislature with biennial reports regarding the 9-1-1 tax expenditures. 4) A statement whether all the funds collected for 911 or E911 purposes have been made available or used for the purposes designated by the funding mechanism, or otherwise used for the implementation or support of 911 or E911. Except as described below in 5), all funds collected by the State have been used to support E9-1-1 services in Oregon under applicable ORS. 5) A statement identifying what amount of funds collected for 911 or E911 purposes were made available or used for any purposes other than the ones designated by the funding mechanism or used for the purposes otherwise unrelated to 911 or E911 implementation or support, including a statement identifying the unrelated purposes for which the funds collected for 911 or E911 purposes were made available or used. As mentioned in our report dated March 23, 2009; In February, 2009 the Oregon Legislature reallocated $3.6 million from the 9-1-1 fund, sub account and Equipment Replacement Account, to the State’s general fund. Since last year’s report no funds collected for E911 purposes were made available or used for any purpose other than the ones designated by the funding mechanism, however, as of August 1, 2009 all interest accrued on the 9-1-1 accounts is transferred to the State’s general fund. 6) Any other comments you may wish to provide regarding the applicable funding mechanism for 911 or E911. No Additional Comments. Sincerely, Shannon Marheine, ENP Acting Director, Technology & Response Section Oregon Emergency Management PO Box 14370 Salem, OR 97309-5062 503-378-2911 ext 22230 503-373-7833 fax smarhein@oem.state.or.us http://www.oregon.gov/OMD/OEM/index.shtml Physical location: 3225 State Street, Room 115, Salem, Oregon 9-1-1 SAVES. . .