FEDERAL COMMUNICATIONS COMMISSION WASHINGTON September 28, 2010 OFFICE OF THE CHAIRMAN The Honorable Amy Klobuchar United States Senate 302 Hart Senate Office Building Washington, D.C. 20510 Dear Senator Klobuchar: Thank you for your letter sharing your thoughts with me about wireless service providers' use ofEarly Termination Fees (ETFs) and the Commission's recent "bill shock" initiative to help consumers avoid unexpected charges on their cell phone bills. I appreciate your support for the Commission's recent actions, and your leadership in introducing the Cell Phone Early Termination Fee Transparency and Fairness Act of2009. Transparency and disclosure are central to the Commission's examination into ways of empowering consumers to make informed decisions at all stages ofthe purchasing process for communications services. In particular, the Commission is working proactively to eradicate consumer confusion surrounding unexpected charges, ETFs, and other issues facing wireless consumers. Our most recent effort is the Public Notice released in May by the Commission's Consumer and Governmental Affairs Bureau seeking possible solutions for "bill shock." The Commission also has requested information on ETFs and "bill shock" as part ofthe 15 th Report on the State ofMobile Wireless Competition inquiry. Commission staff is reviewing the comments and information submitted to date in response to these proceedings and initiatives, and we will include your letter as part ofthat review. I look forward to working with you further on these important matters. Please let me know ifyou have any additional questions Or concerns. Sin y, v/ Julius Genachowski / / /