NEWS
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
News Media Information 202 / 418-0500
Internet: http://www.fcc.gov
TTY: 1-888-835-5322
FOR IMMEDIATE RELEASE:   NEWS MEDIA CONTACT:
October 28, 2010 Jen Howard, (202) 418-0506
Email: jen.howard@fcc.gov
FCC CHAIRMAN JULIUS GENACHOWSKI STATEMENT ON 
VERIZON WIRELESS SETTLEMENT
“Today’s consent decree sends a clear message to American consumers: The FCC has got your back. 
People shouldn’t find mystery fees when they open their phone bills -- and they certainly shouldn’t have 
to pay for services they didn’t want and didn’t use. In these rough economic times, every $1.99 counts.
“I am pleased that Verizon Wireless is now taking the appropriate steps to repay 15 million consumers 
more than $52 million dollars. Their $25 million payment to the U.S. Treasury -- the largest in FCC 
history -- is an important recognition of the harmful impact on consumers.  It will serve as a significant 
deterrent to others in the future. 
“Today’s settlement also includes strong FCC oversight and accountability to ensure that Verizon 
Wireless fully repays what they owe to their customers and puts new measures in place to improve 
customer service. 
“Thanks to the hard work of Michele Ellison and the many dedicated public servants in the Enforcement 
Bureau, millions of Verizon Wireless customers will finally receive the refund and the peace of mind they 
deserve.”
--FCC--