NEWS News media Information 202 / 418-0500Fax-On-Demand   202 / 418-2830 TTY 202/418-2555Internet: http://www.fcc.govftp.fcc.gov
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order
constitutes official action.  See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
FOR IMMEDIATE RELEASE NEWS MEDIA CONTACT:
October 28, 2010 John Giusti at (202) 418-2000
STATEMENT BY COMMISSIONER MICHAEL J. COPPS
ON THE ANNOUNCEMENT THAT THE FCC ENFORCEMENT BUREAU AND 
VERIZON WIRELESS HAVE ENTERED INTO A CONSENT DECREE
“This agreement is a victory for wireless consumers—made possible by an FCC that is 
taking its charge as a consumer protection agency seriously.  It's about more than refunds to 
consumers who were wrongly over-charged and a historic payment by Verizon to the Treasury.  
It's also about making sure this never happens again with Verizon putting in place new 
procedures to provide additional consumer protections and better customer service.  I'll be 
watching, as will thousands of consumers, to make sure that the promises of this consent decree 
are truly realized.”
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