CONSUMER ADVISORY COMMITTEE MEETING
Federal Communications Commission
445 12th Street, S.W., Room TW-C305, Washington, DC
Wednesday, November 10, 2010
8:30 a.m. - 4:00 p.m.
A G E N D A
Morning Session
8:30 - 9:00 a.m. Continental Breakfast
9:00 - 9:10 a.m. Welcome, Call to Order, and Introductions
Debra Berlyn, Chair, Consumer Advisory Committee 
(CAC)
9:10 - 9:15 a.m. Meeting Logistics
Scott Marshall, CAC Designated Federal Officer, 
Consumer & Governmental Affairs Bureau (CGB)
9:15 - 9:30 a.m. Remarks by Commissioners [Invited schedules permitting]
9:30 - 9:45 a.m. CGB Update
Joel Gurin, Chief, Consumer and Governmental Affairs 
Bureau
9:45 - 10:30 a.m. Implementing the Twenty-First Century Communications 
and Video Accessibility Act 
Karen Peltz Strauss, Deputy Chief, CGB
10:30 – 10:45 a.m. Break
10:45 – 11:00 a.m. Update on Accessibility and Innovation Initiative
Jamal Mazrui, Deputy Director
2
11:00 - 11:30 a.m. Update on Consumer Disclosures NOI & Bill Shock 
NPRM Richard Smith, Special Counsel, Policy Division, 
CGB
11:30 - 11:45 a.m. Introducing the Office on Native Affairs and Policy Geoff 
Blackwell, Director
11:45 – 12:15 p.m. Update USF Lifeline Linkup Programs
Elizabeth McCarthy, Wireline Competition Bureau
12:15 - 1:00 p.m. Lunch Available in Commission Meeting Room
Afternoon Session
1:00 - 1:30 p.m. How Consumer Complaints are Handled at the FCC
Sharon Bowers, Acting Chief, Consumer Inquiries and 
Complaints Division, CICD/CGB and Perlista 
Hollingsworth, Attorney Advisor, CICD/CGB 
1:30 - 2:15 p.m. Pilot Complaint Project & Chairman’s Consumer 
Empowerment Agenda Recommendations
Lawrence Daniels, Consumer Protection Working Group
2:15 – 2:30 p.m. Update on Technical Working Group on Digital Closed 
Caption and Video Description Issues Susan Kimmel, 
Deputy Chief, Disability Rights Office
2:30 - 3:00 p.m. Update on fcc.gov redesign
Haley Van Dyck, New Media Team
3:00 – 3:10 p.m. Comments from the Public
3:10 – 4:00 p.m. Agenda for the New Committee
Debra Berlyn
4:00 p.m. Adjournment