CONSUMER ADVISORY COMMITTEE MEETING
Federal Communications Commission
445 12th Street, S.W., Room TW-C305, Washington, DC
Wednesday, August 17, 2011
8:30 a.m. - 4:00 p.m.
A G E N D A
Morning Session
8:30 - 9:00 a.m. Continental Breakfast & Networking
9:00 a.m. Welcome & Call to order Debra Berlyn, CAC Chairperson
9:05 a.m. Meeting Logistics Scott Marshall, Designated Federal Officer
9:10 - 9:30 a.m. Expanded Self Introductions
9:30 - 9:45 a.m. Remarks by the Chairman &Commissioners 
(schedules permitting)
9:45 - 10:10 a.m. Bureau Update Joel Gurin, Chief, Consumer & Governmental Affairs Bureau
10:10 - 10:20 a.m. Welcome to the World of FACA Ann Bushmiller, Deputy Associate General 
Counsel, Office of General Counsel
10:20 - 10:30 a.m. Break
10:30 - 10:50 a.m. Need for Speed NPRM & Samknows Report, Deborah Broderson, Attorney 
Advisor CGB & Ellen Satterwhite, Consumer Researcher, CGB 
10:50 - 11:20 a.m. Lifeline/Linkup Update, Jamie Susskind, Attorney Advisor, Lifeline Team, 
Wireline Competition Bureau 
11:20 - 11:40 a.m. What’s Up on Crammin? John B. Adams, Attorney Advisor, Policy Division, 
CGB
11:40 - 1:00 p.m. Lunch & Networking
2
Afternoon Session
1:00 - 1:30 p.m. About the FCC Technology Experience Center, Ronald Cunningham, Manager
1:30 - 2:10 p.m. CAC members are invited to visit the TEC for a hands-on experience with 
Cutting Edge Technologies (see exhibit list)
2:10 - 3:00 p.m. Structure and Operation of Advisory Committee and Working
Groups Debra Berlyn, Scott Marshall
3:00 - 3:20 p.m. Trends in Consumer Complaints --What Consumers Complain
to the FCC About and How Such Information Drives Policy, William 
Freedman, Associate Bureau Chief, CGB
3:20 - 3:30 p.m. Emergency Alert System & November test
Thomas J. Beers, Chief Policy Division, Public Safety and Homeland Security 
Bureau
3:30 - 3:40 p.m. Comments from the Public
3:40 - 4:00 p.m. Wrap-up & Next Meeting
4:00 p.m. Adjournment