NEWS
Federal Communications Commission
445 12th Street, S.W.
Washington, D. C.  20554
This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
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FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:
October 7, 2011 Matthew Nodine: (202) 418-1646
FCC TAKES CRITICAL STEPS TO BRING ADVANCED COMMUNICATIONS 
SERVICES TO THOSE WITH DISABILITIES
Most Significant Accessibility Effort Since Americans with Disabilities Act 
Washington, D.C. – The Federal Communications Commission today adopted a Report 
and Order that implements provisions of Section 104 of the Twenty-First Century 
Communications and Video Accessibility Act of 2010 (“CVAA”).  The CVAA was enacted to 
ensure that people with disabilities have access to the modern and innovative communications 
technologies of the 21st-century and represents the most significant accessibility legislation since 
the passage of the Americans with Disabilities Act (“ADA”) in 1990.
These rules are necessary steps towards ensuring that the 54 million Americans with 
disabilities are able to fully use and benefit from advanced communications services.  People 
with disabilities often have not shared in the benefits of rapid technological advancement.  For 
example, only 41% of Americans with disabilities have broadband access at home, compared to 
the national average of 69%.  In addition, today’s mobile phones have evolved into multi-
function devices used for e-mail, text messages, and other advanced communications services.
Statistics show that as of 2010, 40% of adults use the Internet, e-mail or instant messaging on a 
mobile phone, yet not all Americans with disabilities are able to share in these advanced 
technologies. Implementation of the CVAA is critical in addressing these inequities for both 
home and mobile broadband adoption.
Section 716 of the Act requires that providers of advanced communications services and 
manufacturers of equipment used for advanced communications services make their services and 
products accessible to people with disabilities, unless it is not achievable to do so.  Where it is 
not achievable to do so, these covered entities must make their services and equipment 
compatible with commonly used assistive technologies.  Section 717 requires new recordkeeping 
and enforcement procedures for these covered entities.  
The actions the FCC took today are consistent with the Commission’s commitment to 
rapid deployment of and universal access to broadband services for all Americans. As described 
in the National Broadband Plan, broadband technology can spur economic growth and provide 
opportunity for all Americans. In keeping with Congress’s clear direction, the FCC has observed 
the balance that Congress struck in the Act, stimulating the development of accessibility 
solutions for people with disabilities and avoiding counterproductive burdens on product 
development.
2
The Further Notice of Proposed Rulemaking seeks further comment on a number of 
issues for which the current record is insufficient. 
By the Commission: Chairman Genachowski and Commissioners McDowell and Clyburn 
issuing separate statements; Commissioner Copps approving in part, dissenting in part and 
issuing a statement.  FCC 11-151.
For additional information, contact David Hu at (202) 418-7120 or David.Hu@fcc.gov. 
– FCC –
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