NEWS
Federal Communications Commission
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This is an unofficial announcement of Commission action.  Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
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FOR IMMEDIATE RELEASE: NEWS MEDIA CONTACT:
October 17, 2011 Louis Peraertz, (202) 418-2100
louis.peraertz@fcc.gov
STATEMENT OF COMMISSIONER MIGNON L. CLYBURN ON CTIA GUIDELINES TO 
ALERT MOBILE CUSTOMERS ABOUT SERVICE OVERAGES
“I applaud Chairman Genachowski for urging the mobile wireless industry to adopt voluntary measures 
that alert consumers when they are approaching usage levels that would cause them to incur higher fees 
for voice, text, and data services. The most recent federal government survey on wireless substitution 
shows that more than 29.7 percent of American households rely only on mobile wireless service for their 
voice service. Particularly in difficult economic times, we should do all we can to help Americans 
manage their mobile wireless expenses. Steve Largent of CTIA has shown leadership by persuading his 
members to adopt meaningful alert guidelines. Perhaps the most important aspect of these guidelines is 
that CTIA’s members agreed to procedures that will allow the FCC staff to track their compliance with 
these measures. I hope that the Commission will keep open our Bill Shock proceeding and not hesitate to 
act if, despite these voluntary efforts, rules are still necessary to protect consumers.”  
-- FCC--