1-888-CALL-FCC (1-888-225-5322) .TTY: 1-888-TELL-FCC (1-888-835-5322) Fax: 1-866-418-0232. www. gov/fcc. cgb. Federal Communications Commission Consumer & Governmental Affairs Bureau 445 12th St., SW Washington, DC 20554. . . . 22pt How To Safeguard Yourself Against Wireless Device Theft · Consider your surroundings and use your device discreetly at locations in which you feel unsafe. · Never leave your device unattended in a public place. Don’t leave it visible in an unattended car; lock it up in the glove compartment or trunk. · Write down the device’s make, model number, serial number and unique device identification number (either the International Mobile Equipment Identifier (IMEI) or the Mobile Equipment Identifier (MEID) number). The police may need this informattion if the device is stolen or lost. · Review your warranty or service agreement to find out what will happen if your phone is stolen or lost. If the policy is not satisfactory, you may wish to consider buying device insurance. How To Protect The Data on Your Phone · Establish a password to restrict access. Should your device be stolen or lost, this will help protect you from both unwanted usage charges and from theft and misuse of your personal data. · Install and maintain anti-theft software. Apps are available that will: o Locate the device from any computer; o Lock the device to restrict access; o Wipe sensitive data from the device, including contacts, text messages, photos, emails, browser histories and user accounts such as Facebook and Twitter; o Make the device emit a loud sound (“scream”) to help the police locate it. · Make your lock screen display contact information, such as an e-mail address or alternative phone number, so that the phone may be returned to you if found. Avoid including sensitive information, such as your home address. · Be careful about what information you store. Social networking and other apps may allow unwanted access to your personal information. (More) Background The theft of wireless devices, particularly smartphones, is sharply on the rise across the country, according to many published reports. The high resale value of these high-tech phones has made them a prime target for robbers and the personal information contained on the device that could be used by identity thieves. Below are several steps that you can take to better protect yourself, your device, and the data it contains, along with instructions on what to do if your device is lost or stolen. 1-888-CALL-FCC (1-888-225-5322) .TTY: 1-888-TELL-FCC (1-888-835-5322) Fax: 1-866-418-0232. www. gov/fcc. cgb. Federal Communications Commission Consumer & Governmental Affairs Bureau 445 12th St., SW Washington, DC 20554. . . . What To Do If Your Wireless Device Is Stolen · If you are not certain whether your device has been stolen or if you have simply misplaced it, attempt to locate the device by calling it or by using the anti-theft software’s GPS locator. Even if you may have only lost the device, you should remotely lock it to be safe. · If you have installed anti-theft software on your device, use it to lock the phone, wipe sensitive information, and/or activate the alarm. · Immediately report the theft or loss to your carrier. You will be responsible for any charges incurred prior to when you report the stolen or lost device. If you provide your carrier with the IMEI or MEID number, your carrier may be able to disable your device and block access to the information it carries. Request written confirmation from your carrier that you reported the device as missing and that the device was disabled. · If the device was stolen, also immediately report the theft to the police, including the make and model, serial and IMEI or MEID number. Some carriers require proof that the device was stolen, and a police report would provide that documentation. ### For this or any other consumer publication in an accessible format (electronic ASCII text, Braille, large print or audio), please write or call us at the address or phone number below, or send an e-mail to FCC504@fcc.gov . To receive information on this and other FCC consumer topics through the Commission's electronic subscriber service, click on www.fcc.gov/cgb/contacts/. This document is for consumer education purposes only and is not intended to affect any proceeding or cases involving this subject matter or related issues. For More Information For information about other telecommunications issues, visit the FCC’s Consumer and Governmental Affairs Bureau website at www.fcc.gov/consumer- governmental-affairs-bureau, or contact the FCC’s Consumer Center by calling 1- 888-CALL-FCC (1-888-225-5322) voice 1- 888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to: Federal Communications Commission Consumer and Governmental Affairs Bureau Consumer Inquiries and Complaints Division 445 12th Street, SW Washington, DC 20554. What To Do If Your Wireless Device Is Stolen (cont’d.) · If you are unable to lock your stolen or lost device, change all of your passwords for e- mail, banking and social networking accounts that you have accessed using your device.