January February March Quarter Totals
Cable and Satellite Services
Service  61 46 47 154
Programming 110 49 45 204
Over-the-Air Reception Devices 115 112 189 416
Satellite Television Extension & Localism Act 94 182 185 461
Billing and Rates 218 208 179 605
Totals 598 597 645 1,840
January February March Quarter Totals
Radio and Television Broadcasting
Disability and Access 60 70 31 161
Station Marketing and Advertising 67 73 73 213
Interference 145 132 116 393
Digital Television 250 258 259 767
Programming 578 1,332 2,713 4,623
Totals 1,100 1,865 3,192 6,157
January February March Quarter Totals
Wireless Telecommunications
General Mobile Information 51 69 58 178
Billing and Rates 101 83 78 262
Interference 122 114 92 328
Service 217 248 258 723
License Information (General) 247 259 268 774
Totals 738 773 754 2,265
January February March Quarter Totals
Wireline Telecommunications
Cramming 103 110 83 296
Number Portability 133 160 150 443
Billing and Rates 286 323 276 885
Universal Service Issues 339 360 335 1,034
Telephone Consumer Protection Act  1,308 1,788 1,797 4,893
Totals 2,169 2,741 2,641 7,551
Notes:
** The data contained in this Summary account for statistics at the national level as reported to the Commission, and 
therefore are not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this 
Summary represent volume for the categories and subcategories listed in this Summary only and are not inclusive of 
all inquiries for all categories handled by the FCC.
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental 
Affairs Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s 
jurisdiction.  A Report containing a brief description of each subject category is attached to this Summary. 
Summary of Top Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
First Quarter - Calendar Year 2012