January February March Quarter Totals
Bundled and VoIP Services
Number Portability 41 57 41 139
Carrier Marketing and Advertising 48 52 49 149
Broadband Services 77 63 52 192
Billing and Rates 263 251 195 709
Service 274 283 257 814
Totals 703 706 594 2,003
January February March Quarter Totals
Cable and Satellite Services
CableCard 49 45 27 121
Disability and Access 35 54 62 151
Billing and Rates 164 135 135 434
Programming 296 160 115 571
Service 224 196 179 599
Totals 768 590 518 1,876
January February March Quarter Totals
Radio and Television Broadcasting
Service 40 28 25 93
Interference 86 62 59 207
Programming - General Criticism 244 131 351 726
Programming - Indecency/Obscenity 231 386 406 1,023
Other Programming 892 422 540 1,854
Totals 1,493 1,029 1,381 3,903
January February March Quarter Totals
Wireless Telecommunications
Contract - Early Termination of Service 163 171 205 539
Equipment 229 216 198 643
Service  875 917 840 2,632
Billing and Rates 1,087 1,128 1,019 3,234
Telephone Consumer Protection Act 11,739 13,134 13,475 38,348
Totals 14,093 15,566 15,737 45,396
January February March Quarter Totals
Wireline Telecommunications
Billing and Rates 514 448 492 1,454
Service Quality 507 495 444 1,446
Telephone Consumer Protection Act-Unsolicited Fax 919 894 1,225 3,038
Telephone Consumer Protection Act -Other 4,284 4,722 4,858 13,864
Telephone Consumer Protection Act - Do Not Call List 5,040 5,514 5,676 16,230
Totals 11,264 12,073 12,695 36,032
***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not 
necessarily indicative of corresponding state or local trends.
Processed by the FCC's Consumer & Governmental Affairs Bureau
Summary of Top Consumer Informal Complaint Subjects
First Quarter - Calendar Year 2012
Notes: 
**  The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial 
processing.  The distribution of programming complaints among the subcategories may change upon further review.  Complaints 
regarding alleged indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for 
appropriate handling.  The number of programming complaints noted in this Summary reflects complaints received by CGB, EB, and 
those e-mailed directly to the respective offices of the FCC Chairman and the Commissioners.  The reported counts may include 
duplicate complaints or contacts that subsequently are determined insufficient to be actionable.
* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental 
Affairs Bureau (CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) 
identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief.  The complaint figures in 
this Summary reflect selected categories of complaints -- specifically, the top complaint categories listed above-- and are not 
inclusive of all complaints handled by the FCC. A Report containing a brief description of each subject category is attached to this 
Summary.