STATEMENT OF 
COMMISSIONER ROBERT M. McDOWELL
July 19, 2012
RE: Public Safety and Homeland Security Bureau Efforts to Analyze 9-1-1 Outages in Wake 
of June 29, 2012 Derecho Storm 
I am pleased that the Chairman has asked the Public Safety and Homeland Security 
Bureau to undertake an effort to analyze the communications issues that arose in connection with 
the June 29 derecho.  We are gathering information through many avenues, including 
yesterday’s public notice.  I also want to acknowledge and thank the communications companies 
and public safety officials that have been working with the Bureau in connection with this 
examination.  The past few weeks have no doubt been a trying time and we are grateful for your 
assistance; but, it has been especially trying for tens of thousands of our fellow citizens.
     
The scope of and damage caused by the derecho was simply overwhelming.  Most 
alarmingly, press accounts tell us that upwards of 2.5 million people in the greater Washington, 
DC area were without access to 9-1-1 services during a significant natural disaster.  The exact 
cause or causes of these outages remain a mystery and that is unacceptable.  We must do all that 
we can to ensure such a wide-scale outage never happens again.  Not only must we be prepared 
for unforeseen natural phenomena, but being the capital of the United States, we must be 
prepared for potential terrorist attacks as well.  Having hardened and reliable 9-1-1 systems is 
crucial to the public interest.
Hopefully the events surrounding the derecho can serve as a wake-up call for government 
and industry alike.  The storm, or storms, were incredibly powerful and destructive, but the silver 
lining is that they may have exposed fundamental weaknesses in our public safety systems that 
we now can start strengthening.
  
As we now know, the Alexandria, Arlington and Fairfax County areas of northern 
Virginia were particularly hard-hit.  At one point, Verizon reported that its field forces were 
responding to 130 downed utility poles and 762 downed copper or fiber cables in the region.  
Their technicians and countless others were working round-the-clock to restore critical services.
  
Although it may be impossible to fully prepare for and anticipate any event that may 
occur in the future, it is important for government and the private sector to make the time to 
study what went wrong, what went right and to assemble lessons learned.  By doing so, we can 
and will help make the public safer and better-prepared for the next event.  I look forward to 
working with all interested stakeholders to learn more and to assist with next steps.