April May June Quarter Totals
Cable and Satellite Services
Service 56 37 29 122
Programming 63 30 53 146
Satellite Television Extension and Localism Act 165 56 72 293
Over-the-Air Reception Device 129 123 117 369
Billing and Rates 189 197 195 581
Totals 602 443 466 1,511
April May June Quarter Totals
Radio and Television Broadcasting
Disability and Access 41 60 59 160
Interference 125 182 123 430
Station Marketing and Advertising 346 67 105 518
Digital Television 285 261 225 771
Programming 359 559 647 1,565
Totals 1,156 1,129 1,159 3,444
April May June Quarter Totals
Wireless Telecommunications
General Mobile Information 68 61 51 180
Tower Related Issues 62 76 87 225
Interference 119 128 95 342
Service 203 221 156 580
License Information (General) 305 272 205 782
Totals 757 758 594 2,109
April May June Quarter Totals
Wireline Telecommunications
Slamming 88 89 77 254
Number Portability 133 164 123 420
Billing and Rates 225 250 259 734
Universal Service Issues 323 251 393 967
Telephone Consumer Protection Act 1,648 1,580 1,471 4,699
Totals 2,417 2,334 2,323 7,074
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report containing a brief 
description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Four Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Second Quarter - Calendar Year 2012