EAAC
Laurie Flaherty
Coordinator,
National 911 Program
EAAC
Agenda:
• Background
• Methodology
• How it compares with existing data 
sources
• What it contains
• Preliminary Results
EAAC
Background
• Minimal national 911 data currently available
• Even less related to progress in deploying 
NG911
• Need for basic demographic 911 data
• Need for data on NG911 implementation
EAAC
List of Data Elements • Data Dictionary
• Web-based Tool
National 
911 
Program
National Association 
of State 
911 Administrators
National 
911 
Resource Center
EAAC
How does it compare with what exists?
• Basic 
Demographics
• No 911
• Basic 911
• E911 – Phase I
• E911 – Phase II
• NG911
EAAC
What it Contains
• Baseline Data (Demographics)
– Administrative
– System
– Fiscal
EAAC
What it Contains
• Progress Benchmarks (NG911)
– Planning
– Procurement (23 components identified)
– Installation & Testing
– Transition
– Operations
EAAC
28 States
27 complete
1 partial
60.5% of 
population
44.8% of 
total land area
EAAC
Data Collected
• Operations
– 911 Authorities (state, sub?state)
– # of Primary / Secondary PSAPs
– Call volume (wireline, cellular, VoIP, MLTS, telematics, 
other)
– % of population served by levels of service
– % of land area served by levels of service
• Fiscal
– Annual Revenue / Annual Costs
EAAC
Progress Toward Deploying NG911
• Planning
– 11 states:  defined NG911 architecture
– 9 states:  completed a Concept of Operations
• Procurement
– 10 states:  issued an RFP
– 7 states:  contract awarded
EAAC
Progress toward deploying NG911
• Installation & Testing
– 7 states:  I & T of components has occurred
• 1 state:  100% of population served with NG911 
infrastructure
• 1 State:  45% of population served with NG911 
infrastructure
EAAC
Limitations
• Voluntary reporting
• Limited ability of states to collect data:
– Lack of funding, staff, collection mechanism
– Lack of authority
• Agreement with states to report aggregate only
(May be augmented by “Early Adopter” white paper)