July August September Quarter Totals
Cable and Satellite Services
Service 54 53 40 147
Programming 84 51 52 187
Satellite Television Extension and Localism Act 133 149 67 349
Over-the-Air Reception Devices 117 159 148 424
Billing and Rates 210 179 165 554
Totals 598 591 472 1,661
July August September Quarter Totals
Radio and Television Broadcasting
Disability and Access 48 59 61 168
Station Marketing and Advertising 69 70 85 224
Interference 126 136 121 383
Digital Television 243 275 205 723
Programming 372 442 296 1,110
Totals 858 982 768 2,608
July August September Quarter Totals
Wireless Telecommunications
Tower 58 64 41 163
Billing and Rates 61 58 58 177
Interference 90 103 104 297
Service 136 153 87 376
License Information (General) 224 246 237 707
Totals 569 624 527 1,720
July August September Quarter Totals
Wireline Telecommunications
Slamming 75 98 67 240
Number Portability 118 155 116 389
Billing and Rates 267 372 180 819
Universal Service Fund Issues 368 538 561 1,467
Telephone Consumer Protection Act 1,375 1,471 1,324 4,170
Totals 2,203 2,634 2,248 7,085
Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction.  A report containing a brief 
description of each subject category is attached to this Summary. 
** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are 
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent 
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories 
handled by the FCC.
Summary of Top Four Consumer Inquiry Subjects
Processed by the FCC's Consumer & Governmental Affairs Bureau
Third Quarter - Calendar Year 2012