Summary of Top Five Consumer Informal Complaint Subjects 
Processed by the FCC's Consumer & Governmental Affairs Bureau 
Third Quarter - Calendar Year 2012 


July August September Quarter Totals 
Bundled and VoIP Services 
Number Portability 57 57 36 150 
Broadband Services 47 63 40 150 
Carrier Marketing and Advertising 43 60 57 160 
Billing and Rates 240 259 176 675 
Service 278 289 229 796 
Totals 
665 728 538 1,931 

July August September Quarter Totals 
Cable and Satellite Services 
Broadband 43 33 29 105 
Disability and Access 108 25 29 162 
Billing and Rates 154 99 131 384 
Programming 169 143 139 451 
Service 219 174 180 573 
Totals 
693 474 508 1,675 

July August September Quarter Totals 
Radio and Television Broadcasting 
Service 38 41 30 109 
Interference 59 57 58 174 
Programming - Indecency/Obscenity 76 124 246 446 
Programming - General Criticism 225 168 163 556 
Other Programming 694 190 545 1,429 
Totals 
1,092 580 1,042 2,714 

July August September Quarter Totals 
Wireless Telecommunications 
Broadband 57 241 239 537 
Equipment 205 235 184 624 
Service 953 936 772 2,661 
Billing and Rates 756 847 763 2,366 
Telephone Consumer Protection Act 8,725 7,275 7,033 23,033 
Totals 
10,696 9,534 8,991 29,221 

July August September Quarter Totals 
Wireline Telecommunications 
Service Quality 416 390 307 1,113 
Billing and Rates 403 451 313 1,167 
Telephone Consumer Protection Act-Unsolicited Fax 949 1,110 938 2,997 
Telephone Consumer Protection Act -Other 4,394 5,313 5,154 14,861 
Telephone Consumer Protection Act - Do Not Call List 6,208 6,986 6,580 19,774 
Totals 
12,370 14,250 13,292 39,912 

Notes: 

* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau 
(CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity 
under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of 
complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report 
containing a brief description of each subject category is attached to this Summary. 

** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The 
distribution of programming complaints among the subcategories may change upon further review. Complaints regarding alleged 
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of 
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of 
the FCC Chairman and the Commissioners. The reported counts may include duplicate complaints or contacts that subsequently are determined 
insufficient to be actionable. 

***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative 
of corresponding state or local trends.