..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Tim Jolmson
United States Senate
136 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Johnson:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-4/8-1000
...JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable John Barrasso
United States Senate
307 Dirksen Senate Office Building
Washington, D.C. 20510
Dear Senator Barrasso:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
•
445 12m STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Max S. Baucus
United States Senate
511 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Baucus:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be paliicularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
445 12n-i STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Michael Bennet
United States Senate
702 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Bennet:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible paliies. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
-
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
c.JUlIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Jeff Bingaman
United States Senate
703 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Bingaman:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any fmiher assistance.
Sincerely,
Julius Genachowski
445 12TH STREET s.w. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable John Boozman
United States Senate
320 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Boozman:
Thank you for your letter regarding the problem of call completion in lUral areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in lUral
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible pmiies. But I remain fully committed to seeing them through and holding the
appropriate pmiies responsible. The Commission's Rural Call Completion Task Force established
an email box for lUral providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the lUral call
completion problem and instlUcts consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
ly,
-
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Barbara Boxer
United States Senate
112 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Boxer:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paliners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
•
ulius Genachowski
445 12m STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Maria Cantwell
United States Senate
511 Dirksen Senate Office Building
Washington, D.C. 20510
Dear Senator Cantwell:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for ruralproviders to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
...JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Kent Conrad
United States Senate
530 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Conrad:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate patiies responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12n-i STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..
,JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Richard 1. Durbin
United States Senate
309 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Durbin:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
--------- .".
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
-.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Mike Enzi
United States Senate
379A Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Enzi:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paliners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 20 12, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-/000
.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Al Franken
United States Senate
320 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Franken:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
~---_. .
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
,JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Charles E. Grassley
United States Senate
135 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Grassley:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be pmiicularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Tom Harkin
United States Senate
731 Hari Senate Office Building
Washington, D.C. 20510
Dear Senator Harkin:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET s.w. WASHINGTON, D.C. 20554 • 202-418-1000
c.!ULlUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Orrin G. Hatch
United States Senate
104 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Hatch:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
-
Julius Genachowski
445 12n-I STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable John Hoeven
United States Senate
322 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Hoeven:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
.~------ .
ulius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable James M. Inhofe
United States Senate
453 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Inhofe:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paliners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
------------- .
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
...JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Mike Johanns
United States Senate
404 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Johanns:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paIiners in state
commissions to understaIld and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 I <::TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Mark Steven Kirk
United States Senate
387 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Kirk:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be pariicularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our pariners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-4 I 8-1000
JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Amy Klobuchar
United States Senate
302 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Klobuchar:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paIiners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Patrick 1. Leahy
United States Senate
433 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Leahy:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be pmiicularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating canier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Carl Levin
United States Senate
269 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Levin:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our paIiners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
aI1 email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-4 I 8-1000
...JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Claire McCaskill
United States Senate
717 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator McCaskill:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concemed about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concem and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Jeff Merkley
United States Senate
313 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Merkley:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET s.w. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable E. Benjamin (Ben) Nelson
United States Senate
720 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Nelson:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12n-i STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Mark Pryor
United States Senate
255 Dirksen Senate Office Building
Washington, D.C. 20510
Dear Senator Pryor:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating calTier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them tlu'ough and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to aleli the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Bernard Sanders
United States Senate
332 Dirksen Senate Office Building
Washington, D.C. 20510
Dear Senator Sanders:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our pminers in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in Februm'y 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12n; STREET S.W. WASHINGTON, D.C. 20554 • 202-4 I 8-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Debbie Stabenow
United States Senate
133 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Stabenow:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating canier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
Julius Genachowski
445 12Tl-i STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
-..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Jon Tester
United States Senate
724 Hart Senate Office Building
Washington, D.C. 20510
Dear Senator Tester:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating calTier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds calTiers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
----.-......--- .
Julius Genachowski
445 12"Tr1 STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
<.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable John R. Thune
United States Senate
493 Russell Senate Office Building
Washington, D.C. 20510
Dear Senator Thune:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our patiners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them tlu'ough and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 /2n-l STREET S.w. WASHINGTON, D.C. 20554 • 202-418-1000
.JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Mark Udall
United States Senate
317 Hmi Senate Office Building
Washington, D.C. 20510
Dear Senator Udall:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be pmiicularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
..JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24,2013
The Honorable Tom Udall
United States Senate
110 Hmi Senate Office Building
Washington, D.C. 20510
Dear Senator Udall:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our pminers in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible pmiies. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xrl.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12n-i STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000
JULIUS GENACHOWSKI
CHAIRMAN
FEDERAL COMMUNICATIONS COMMISSION
January 24, 2013
The Honorable Ron Wyden
United States Senate
223 Dirksen Senate Office Building
Washington, D.C. 20510
Dear Senator Wyden:
Thank you for your letter regarding the problem of call completion in rural areas. The
consequences of call completion and service quality problems can be dire, impacting families and
businesses alike. I continue to be particularly concerned about adverse effects on the availability of
reliable telephone service to consumers, businesses, and public health and safety officials in rural
America.
The NECA test project that you reference in your letter shows that overall completion and
quality problems have improved since last year, but as you note, problems remain. Commission
action in this area is continuing on multiple fronts, including working with our partners in state
commissions to understand and reduce the problem, increasing coordination with the Alliance for
Telecommunications Industry Solutions (ATIS), and investigating carrier practices. These
investigations have revealed how complicated this issue is, and how hard it can be to identify the
responsible parties. But I remain fully committed to seeing them through and holding the
appropriate parties responsible. The Commission's Rural Call Completion Task Force established
an email box for rural providers to alert the Commission on a real-time basis about call completion
problems. The Task Force also created a website (http://xr1.us/bm8fke) that focuses on the rural call
completion problem and instructs consumers on how to file complaints with the Commission.
Information provided through these sources is assisting the Commission in active
investigations. The Declaratory Ruling that the Commission's Wireline Competition Bureau issued
in February 2012, reminds carriers of their responsibilities and potential liability if they engage in,
or use underlying providers that engage in, practices prohibited by the Communications Act or
Commission rules. Appropriate action will be taken against any violation of the Act or Commission
rules.
I appreciate your concern and will keep your office informed of developments on the matter.
Please let me know if I can be of any further assistance.
Sincerely,
•
Julius Genachowski
445 12TH STREET S.W. WASHINGTON, D.C. 20554 • 202-418-1000