STATEMENT OF COMMISSIONER MIGNON L. CLYBURN 
Update about Voluntary Industry Efforts to Alert Customers about Potential Service Overages
April 18, 2013
It was great to learn, yesterday, that ten nationwide and regional wireless service providers, who 
together serve approximately 97 percent of the nation's wireless customers, met the voluntary goal of 
providing four types of service overage alerts, to their users. Steve Largent of CTIA, is to be commended 
for his continued leadership, on this issue.  
But I remain concerned about the remaining three percent of wireless customers, for they 
represent millions of customers who currently are not benefiting from overage alerts.  If there are 
significant numbers of consumers still harmed by bill shock, I am confident and expect that the 
Commission will continue to encourage providers to close that gap and take appropriate actions and
protect consumers when necessary.  Mark Stone, Deborah Broderson, and Kris Monteith -- thank you all 
for presenting this morning’s report.